719 comments found.
Hi I have a problem, when i add new header social link icon in the theme options, it’s not showing up, just empty icon with border
Hi there,
This issue’s been solved, please update your theme/plugin and clear your server cache.
Best regards,
Thank you! it’s work!!!!! But I got another problem，I try to change the intagram username and access token to my own, it totally ignores it and puts it back to the standard edi_grand one.
Hi there,
You need to set up your user name and token in two section: in the blog and social, then press save.
hi~ it already can be updated in theme options，but instagram title and id link not changed in my site，by the way my instagram album is loaded ok .
sorry!! i realize , it have to setting title and link in each page !
Hi there,
Please let us know if there is something we can help you.
Best Regards.
Hi~ i find another problem in gallery-left-filter page，when i resize browser the footer will not fixed in the bottom. like this ==> https://drive.google.com/file/d/1kRrQmm7-qPh_5HLiTHWsfshuHsrkahrQ/view?usp=sharing
Hi there,
Our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
I have a problem, with the google map. If I select one marker then the map and market appears, but if I select more markers, then no map/markers appear. Is it certain that this function works properly?
Hi there,
Our development team is working on this issue, we will fix it in the nearest updates.
Sorry for the inconvenience.
There is another shortcode which you can use, this function works properly here:
the problem is with Google Maps (markers shown in other long,lat than saved) and with Map (the problem I discribed above)
Hi there,
Our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
Hi, we’d like to know if you have planned to fix the not streaming of instagram last feeds, our site has the instagram section empty. Could you give us a fix? Thanks
Hi there,
This issue has been fixed, please update your theme and plugins for the latest version.
Best regards,
can you help me?
Hi there,
You can simple switch off this function
Best regards,
I understand. But the point is that although I have set to ON this function does not work on my site. All photos are loaded at once and this slows down the page
Please, create a request to our technical support to solve this issue.
Firstly, choose ‘Support’ chapter , then ‘Contact Author’
and fill message
.
Hi! Is there any option to make that moving underline from the menus a straight one, or a straight one without the animation? This is the only thing I wanna know before I buy the theme. Thx
Hello there
Thank you for your question. According to moving underline our theme have following option for this:
Also, you can always use custom CSS option from our theme option and set it straight one, or a straight one without the animation. For this, you can just take this code:
.right-menu #topmenu > ul > li > a::before, .top-menu #topmenu > ul > li > a::before{
width: 100%;
opacity: 0;
}
.right-menu #topmenu > ul > li > a:hover::before, .top-menu #topmenu > ul > li > a:hover::before,.right-menu #topmenu > ul > li.current-menu-item > a::before, .top-menu #topmenu > ul > li.current-menu-item > a::before, .right-menu #topmenu > ul > li.current-menu-parent > a::before, .top-menu #topmenu > ul > li.current-menu-parent > a::before{
opacity: 1;
width: 100%;
}
and paste it on Custom CSS field here:
That will help to set up underline as you want.
If you have more question please fell free.
Hi, That CSS code is not working, the lines indeed is no more animated, but the shape is the same and it’s staying always ON the active page.
Hello there
According to your question about underline shape. Please check this video: http://recordit.co/I8hIRnoohh
According to the active element do you want to turn it OFF when that page is opened?
Please, create a request to our technical support to solve this.
This will be much easyer for both of us
Firstly, choose ‘Support’ chapter , then ‘Contact Author’
and fill message
.
Hello,
1. Is it possible in the blog to resize the top photo – the image of the entry? 2. How to remove the lines “Leave a comment -Message – send ” in the blog. 3. Is it possible to change the font and its size in a blog to another or just use the available ones (Paragraph – Headers – formatted)? 4. Can I change the distance between the text and the sidebar?
If you want to disable comments, first of all, you need to switch off this function here http://prntscr.com/it82x1. Then switch it off in each article, pick one of them http://prntscr.com/it844s and switch off http://prntscr.com/it84sw. Regarding others questions, there are no such options, it can be done by adding custom CSS in the theme options.
Can you say more specifically? Which custom CSS should I add theme options to change the parameters?
And another question. I’m using a child theme. But when I update the theme, all my settings are deleted. Is there an easy way to update a topic without having to re-configure everything?
Please, create a request to our technical support to solve this issue.
Firstly, choose ‘Support’ chapter , then ‘Contact Author’
and fill message
.
Hello, when i instal theme after activation Napoli plugins instal failed, how i can resolve this problem?! second problem is import demo data, Ajax Error? what is it?
Hello there,
1) Regarding your first question.Please, create a request to our technical support to solve this issue.
Firstly, choose ‘Support’ chapter (http://prntscr.com/ihezoj), then ‘Contact Author’ (http://prntscr.com/ihf0ms) and fill message (http://prntscr.com/ihf280).
2) According to your second question about import demo data, first of all, you check some of your server configurations with your host. Below is a list of items which are required for successful theme installation:
You are running WordPress 4.6 or higher
Your PHP version should be 5.6 or higher
PHP configuration limits: max_execution_time 300
memory_limit 128M
post_max_size 32M
upload_max_file_size 32M
Then you should install required plugins in ‘Plugins’. Once you install all of them, you`ll see the ‘Import Demo data’ button in ‘Appearance’ section. But please keep in mind that this theme is large and have a lot of pages and this means that maybe it will be required to import it several times. If there still won`t be success, please let me know.
Thank you!
Hi, is it possible to change the ‘Napoli’ title on top to my own name? I have tried changing it through making a nl_NL language in Poedit, but it does not seem to update the changes. Is there any other way to change this?
Sorry for delay response.
Sure, you could change the Napoli title in theme options—header:
Hello, all of a sudden my Instagram feed is no longer showing images. Was working perfect before.. http://rogerhaden.com/digital-polaroids/ Thank you for any input! Otherwise great theme
Hi there,
We will need some private information to check the reason for this issue, so please, create a request to our technical support and they will help you.
Firstly, choose ‘Support’ chapter (http://prntscr.com/ihezoj), then ‘Contact Author’ (http://prntscr.com/ihf0ms) and fill message (http://prntscr.com/ihf280).
Hello, I really like what I’ve seen of your theme, but to buy it I need it possible that you can share with facebook a photograph inside your gallery (and inside the lightbox) ... and that it is that image that is shown on facebook and not another.
I do not see it in your examples, is this possible with your Theme?
Thank you very much !
Hi there,
Unfortunately, there is no such function for sharing separate images, you can share the whole portfolio.
.
I cant believe im still having to complain about this…. Yet again Dima has claimed my site is now fixed…. and yet again its not fixed… did you all ever check? Dima told me how to take it out of coming soon mode…. which I did tonight… The site appeared to be at 80% of what it was prior to the issue I had but im not even worried about that because I can redo my homepage and add my name back at the top instead of Napoli… But then I went to appearance —> themes -—and then realized it was still set on the parent theme so i activated the child theme.. which is the theme I originally had for like the past year and it worked just fine…. but Im still getting a white screen with a fatal message.. This is exactly what i was complaining about on Friday when I sent all of my messages to you all and you claimed to have some expert team handling the issue… I also requested someone other than Dima to handle my case and now I still have Dima contacting me… THE ISSUE IS STILL THE SAME AS IT WAS FRIDAY…. its now Wednesday of a new week!!!!!!!! I dont understand
Hello there,
Thank you for your comment, we will take into account all of your suggestions.
However, your ticket has been transferred to another responsible person, we are using Dima’s account in order to reply your ticket because it was previously assigned to him.
Also, we would really appreciate if you can point all of your issues and add screenshots to them so that we can identify the problem as quickly as possible and fix it as soon as possible.
Believe us, our team are interested in the fastest solution to all the problem issues, so we will be very grateful to the detailed feedback on your side, which will allow us to avoid banal correspondence and allegations, and will simply help us to resolve any issues that have arisen.
Kindly regards!
Great because i dont know how much clearer i need to be. Last Friday i tried to update the theme which is what Dima told me I needed to do in order to have all the new pages and homepages the theme offered. Dima lacked giving instruction and how to do that so i attempted to update the theme. It obviously messed up everything and the child theme went white with an error message at the top then i sent you all messages on regards to that. On Monday i received messages that it was being worked on and that you all out it in maintenance mode which was fine. Then i believe it was Tuesday that i was told it was now fine and i can resume and was told how to remove maintenance mode when i asked. So lastnight Wednesday evening i logged in for the first time since your company claimed it was fixed and i took a look around and realized its about 80% my site and 20% napoli stuff ok thats fine because i can work on that and get that back to 100% my stuff. But then i realized it was on parent theme so i clicked back over to child theme which is what i was originally on for like the year I’ve been using this theme. Upon doing so i realized that the child theme still has a white screen with an error which indicates it was never fixed. I left it on child theme with error screen and promptly contacted you all in regards to the issue never being resolved. I have not recieved a response from anyone in support today other than your comment. I did include an image in my email to support but again no response from them as of yet.
Dear Allison,
We would like to assure you that your ticket is labeled as a major one.
Due to a day off in our support department, it hasn’t been answered immediately, but we would like to inform you that our specially dedicated support team will get back to you tomorrow asap.
Much appreciate your understanding!
Regards
Hello, Does this theme have quick setup? can i install ready version of these theme?
Hi there,
Sure, our theme has demo data which you can import after installing in two clicks.
You can review our templates here http://prntscr.com/in51j3
does Anna still work with support? Id like her to take over my ticket instead of Dami… Anna was very helpful in the past.
Your ticket was redirected to our lead developers. They will contact you as soon as the issue will be solved.
DIMA has been less than helpful in support…. Awful!!!!!!..... I have had this theme for quite awhile now and I decided to revise it a bit so repurchased support. It took around 4 business days to receive a response back…. the response was very short and not detailed in anyway which lead me to them write back with very specific questions since it was like talking to a robot… Dima informed me that they could not duplicate a few of the issues but I’m left to wonder if they even followed the instruction and tried… I then had to write back and again say the exact same thing i had already said and include images so Dima perhaps could understand with pictures… I was also told that they would check on something and get back to be asap its now been another 2 business days and no response back…. I have done one of the things Dima told me to do to update my site and now its ruined….. to the point ill probably have to redo my entire site… the backup won’t even work at this point… If Dima were more detailed and weren’t so slow in response this never would have happened. I can’t wait a month to get issues with a site resolved. Id like to work with a different person Dima can’t be the only one…
Hi April,
Your request is top-priority for us, our lead developers are working on it. We will notify you of results as soon as possible.
Best regards
Hi! we purchase your theme, and we want to make a simple gallery with filters. I saw the “gallery with left filter” in the composer but the page goes blank and does not show anything. is that an error from the theme? is any other way to do that? if we do with the portfolio, can we show only the photo in fullscreen instead of enter the portfolio section? please help! thanks in advance.
Hi there,
There are many options how to create a beautiful gallery. You can import demo data (http://prntscr.com/ils2hf) and use one of our templates or create it by yourself. We also have detail manual how to use our theme https://help.foxthemes.com/collection/400-whizz
hi there! i wonder if the footer problem got solved? it’s still not fixed for me with the newest theme version and a click on safe at the theme options is not working either.
please, help a brother out. :*
Hi, These functions are working properly, please, create a request to our technical support to check the reason of issue on your side. Firstly, choose ‘Support’ chapter (http://prntscr.com/ihezoj), then ‘Contact Author’ (http://prntscr.com/ihf0ms) and fill message (http://prntscr.com/ihf280).
guys can i have the template for contact form 7 to have those 2 column field in the top row.
Please, create a request to our technical support to solve this issue. Firstly, choose ‘Support’ chapter (http://prntscr.com/ihezoj), then ‘Contact Author’ (http://prntscr.com/ihf0ms) and fill message (http://prntscr.com/ihf280).
Hey there,
Bought this last night but when I go into the Theme Options and try to change the intagram username and access token to my own, it totally ignores it and puts it back to the standard edi_grand one.
I can see that you’re using visual composer to add the instagram feed on the pages, so what is the above used for?
Andy
Hi Andy,
There is the issue with theme options, our developers are working on this issue, we will fix it in the next update.
No problem, also the Footer is missing from a lot of templates
It’s not missed. There are special functions, which allows you to switch on/off your footer on each page separately (http://prntscr.com/ijxth7)
Sorry but I disagree, there is no footer on my homepage, even if I enable it in the theme options
It works, forgot to update the theme!
It is really awesome when everything works like it should, isn’t it! Thank you for let us know about that, we appreciate that! Kindly regards!
Demo data is not importing – only plugins. Can you help?
Yes, please, create a request to our technical support to solve this issue. Firstly, choose ‘Support’ chapter (http://prntscr.com/ihezoj), then ‘Contact Author’ (http://prntscr.com/ihf0ms) and fill message (http://prntscr.com/ihf280).
