224 comments found.
Hi developer, does this theme support Google AMP/wordpress AMP?
Hello,
thank you for letting us know. Unfortunately not :/
How to make my logo to be appear on top when opened in a mobile browser? right now, all i can see is a blank white. here is the link: https://djendela.co
Hello,
thank you for letting me know. You mean you wanted to have a sticky logo there?
Worst theme do not buy it they fool you. theme contain lots of bugs
Hello,
thank you for letting us know. If you encountered with “lots of bugs” it would be cool if you make a request on our support forum. We will be glad to help you out with those 
no more updates?
Actually one is coming soon
Hi! I don’t need “ongoing” support. So I didn’t purchase the renewal. Sorry! :( I just need to know how to turn off the post views/view count. :)
Plugin seems to be broke. Warning: count(): Parameter must be an array or an object that implements Countable in /srv/users/serverpilot/apps/**/public/wp-content/plugins/jaw-customposts/jawcustomposts_templater.php on line 249
Here too Warning: sizeof(): Parameter must be an array or an object that implements Countable in /srv/users/serverpilot/apps/**/public/wp-content/themes/gdn-theme/templates/simple-shortcodes/breadcrumbs.php on line 110
Hello,
thank you for letting me know. Please can you make a request on our support forum? Thanks.
Hi.. i’ve set everything up for mobile logo. however the logo won’t appear in any mobile device. How to solve this problem?
Hello,
thank you for letting me know. Weird, it should work. I would need your credentials to check that out. Please can you make a request on our support forum? Thanks.
Hi How are you ? I installed the AMP for WordPress Plugin from wordpress, When I went to the amp URL the Youtube player is not shown for post type ‘video’, only the featured image is shown. Since I cannot go back and edit 100’s of video type and replace it to post type then embedd the youtube code on each posts, will you be kind enough to please fix this with your next update ? Or Please guide me how to fix this please ?
Hello,
thank you for letting me know. Please make a request on our support forum. Thanks.
Hi, is there any theme updates coming up ?
Hello,
yes, very soon
pls fix thanks
support.jawtemplates.com uses an invalid security certificate.
The certificate is only valid for server3.ccb.cz.
Error code: SSL_ERROR_BAD_CERT_DOMAIN
Hello,
thank you for letting me know. Please make a request here – http://support.jawtemplates.com/
The https certificate will not work in any modern browser. I will never login without https.
Even if I go there my browsers and password manager flash continual warnings like INSECURE, DO NOT DO THIS, YOUR DATA IS AT RISK
Come on, it takes 10 minutes to add a certificate 
Hello,
but this is not theme-related issue. Thanks.
Hi, When are you guys going to release an update for this theme? Everything looks stale. It’s about 7 months since your last update!
Hello,
thank you for letting me know. Will release soon.
Has one week that i’m trying to be answered by support. Any channel are answering me. The support code is not entering on support site. edc8293f3cd24944a8bc95716a52846c
The first one is: – We did order a regularly the license. But we are trying to sign in on your support forum andt the site is refusing our regular license edc8293f3cd24944a8bc95716a52846c
How can we to proceed?
we have only two issues about GDN the, like as sleekmag demo content http://republicadosbananas.com.br1 – At home, the metadatas author and views is showed always the same. Appearly the last autthor and the last post views.
- Jaw galleries widget is not working, so i can’t to include on sidebars
This is knowed issues? We need this support help.
If you need credentials, let me know
Hello,
thank you for letting me know. Weird, it should work if you add the license key there. You need to add dash there, someting like xxx-xxx-xxx-xxx 1) are you using any cache plugins or cloudflare? 2) weird, I would need your credentials. Please make a request on our support forum with correct license format.
I’m to register on support forum, but the site is rejecting my License Key edc8293f-3cd2-4944-a8bc-95716a52846c Have you some pvt email to send you credentials?
This is very boring, brother - Press Back Button and enter the correct purchase code..
Man, could you help us? Your suport site has bug with license keys
Hello,
thank you for letting me know. Please send it to jaw[at]jawtemplates.com
Hi I installed the AMP theme from wordpress, When I went to the post URL with the postfix ’/amp/’ the youtube player is not shown for post type ‘video’, only the featured image is shown. Since I cannot go back and edit 100’s of video type and replace it to post type then embedd the youtube code on each posts, will you be kind enough to please fix this with your next update ? Maybe come up with your own AMP plugin for all of us ?
Hello,
thank you for letting me know. Please what amp theme you mean? GDN is mobile friendly
Hi, my bad, I meant to say ‘AMP Plugin’. The plugin is working, but for post ‘Video’ types the featured image is only showing on the AMP enabled posts not the Youtube video. Hope you understood the issue. Kindly advise.
Hello,
thank you for letting me know. I would need your url, wp and ftp credentials. Please just make a request on our support forum. Thanks
How and where do I change the text “latest stories” “popular” “join us” etc. as they came with the sleek magazine demo content installation?
Hey there,
please go to appearance->widgets and find the sidebar and its text widgets that allow you to display title (join us etc…) and simply change it.
Is the Theme compatible with PHP 7.2 ? if not which is the recommended version ?
Hello,
thank you for letting me know. Yes, our GDN theme is compatible, it is already set on our servers But if you encounter with any issues, just lemme know and I will take care of it for you. Thanks.
And 2 more days have passed and no support, nor any reply to my posts on your support forum, or here. Please help me!
Hello? No reply from you at all and tomorrow it will be officially one month that I have been trying to obtain support from you, but now you are not replying to me at all. PLEASE HELP ME!
Hello,
sorry for the delay. Please can you send me your working wp and ftp credentials? I will do it for you
I just replied to your comments on my posts on your support forum. Please check your email on the forum privately, as I sent you the login information on 03.13.18
Thank you.
Ok, this is the second time that you’ve teased me and asked for my “login credentials’ but you do not do any work….
Asking for my login information over and over again does not qualify as support.
Please. Help. Me.
Do you have any update for me? I am running out of support time and I really don’t want to pay for support from you when you really don’t support me.
It has been one week today, can you PLEASE update me on the status?
And I urge anyone that buys this template, be aware that you WILL NOT RECEIVE SUPPORT !
It has been one week today, can you PLEASE update me on the status?
And I urge anyone that buys this template, be aware that you WILL NOT RECEIVE SUPPORT !
Please can you be a lil bit more patient:? We are still investigate that issue. Thanks.
And of course, as expected my support has expired. I am NOT going to pay you to renew it. I have to go elsewhere and pay someone to fix this. Thanks for nothing!
Hello,
your issue will be fixed, no need to renew your support for this Do not worry. You can count on me with it.
Rami from JaWtemplates Team.
Don’t bother, I hired someone to fix it and guess what? It was fixed within 2 days! Amazing!!!
Hello Again
I have been trying to obtain support from you since 02.28.18, and you’ve told me “to be patient” and wait my turn, but my support is running out and you are not supporting me. I understand, as you said that you are the only one there, maybe you should hire someone to help you? I have been very patient waiting for support from you! It has almost been one month that I have been waiting. Please support me!
Hello,
sorry for the delay. Please can you send me your working wp and ftp credentials? I will do it for you
Please check your support forum private email. I sent you the login information on 03.13.18.
thanks.
Please can you be a lil bit more patient:? We are still investigate that issue. Thanks.
hi, i’m using 2.1 version. should update? i wish to add AMP plugin. if i update using FTP i wil lost all my customization? for example custom CSS??
Hello,
thank you for letting me know. First of all, when you update to the latest version via FTP you will loose all you changes that were made in files. If you added custom css via theme options, you will not loose them after updating. We also recommend you to make changes in child theme (files changing). You can read about it on our documentation. Thanks
Hi there – been using this theme for a while now and love it – but recently I’ve been unable to sync the comment numbers with Disqus. Is there a quick fix for this? Thanks.
Hey there,
thank you for your feedback. Unfortunately we do not provide support for the 3rd party plugins but you can send me the link and I will check it out.
Hi, are you going to make this theme compatible with WooCommerce; soon?
Hello,
please what exactly is wrong there? Thanks.
I have a multiple of issues. I’ve added everything on your native support site: http://support.jawtemplates.com/discussion/comment/19113#Comment_19113
Ok
