308 comments found.
Hi this theme doesnt work in internet explorer properly. Theres many bugs.The biggest failure is that the pictures arent visible after I put those in the rows. It works only if the picture are taken as backgrounds. The next issue is that the layouts and fonts doesnt display properly. Please take a look on your template in the IE. Can you fix the problems quickly? Otherways I have to refund.
Hi there, I don’t see the issues you describe here: nex.vamtam.com I tested on IE11 and Edge. Most probably you are running an old theme version. The latest one is Nex 2.2
Please, next time kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Regarding refunds, we have 30 days money back guarantee.
Thanks so much! VamTam
Hi, can you tell me how to display top menu on mobile?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Hi there! I really like this theme and I have pre-sale question about ‘premium stock images’ that you say are included in the package.
Do you include license numbers and keys in the theme package or I have to contact you for the license keys when image author contacts me and requests to show them a license?
Thanks in advance!
Hi there, you can contact us and we will provide you with the copy of licence we have that allows for distribution. Please note that you can use the images for your client but you can’t distribute them yourself.
Regards: VamTam
Thanks so much!
I’ve send you an email with mu purchase code.
Best, XeniaZ
Hi there, I can’t find your email. Can you please open a ticket here: support.vamtam.com Thanks VamTam
Thanks, I’ve opened the ticket under: #31163. Best, XeniaZ
im using now WPML, how could i change footer in english version pages? and also the main CTA (which is with html code on customize options) on the menu
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Is the visual composer as an editor in this theme included?
Thank you for your interest in our themes. The theme is compatible with Visual Composer but it is not included. Besides the theme comes with the much better builder – Beaver Builder – https://www.wpbeaverbuilder.com/
Regards: VamTam
Thanks for your quick response. Is there another back end builder included? I see I can edit existing contains but I cant create own design templates like in visual composer
Hi, this builder is https://www.wpbeaverbuilder.com/ a new generation builder and you can do much more with it than Visual Composer. You don’t need another builder.
Regards: VamTam
is it possible to completely disable woocommerce?
Thank you for your interest in our themes! You can simply deactivate WooCommerce plugin. Regards: VamTam
Thank you for the info, but my Envato Purchase Key isn’t working, it says “Incorrect Purchase Key”, please advise.
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Is there any fix for IE 11, cause everything is out of place on the browser, please advise? Thank you!
Please, next time kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
I submitted a ticket regarding editing the portfolio slider that comes with the demo data yesterday. I saw a similar question from a while back. Perhaps a tutorial on this is something you could make part of the theme documentation. I’m aware the slider is a 3rd party plugin, but it is bundled.
Hi Juston, I suppose you are not talking about the Revolution Slider documentation, as it comes with the theme folder. We don’t do guides for each slider/slides but indeed for this particular slider may be helpful. We are working on a guide as we speak and my colleagues will email it very soon.
Regards: VamTam
Hi there! Is it possible to install Redux Framework without have conflict issue?
I need it because of another plugin (woocommerce catalogue) Thanks!
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
hi, do you have a guide to set up the site in diferente languages with wpml?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Hello, I want to know how can I translate the “Read More” text in featured blog posts. Thanks!
Hi, I installed Loco Translate and could translate Read More , but didnt find where to translate “Search…” from top right, and “Search” from 404 page. Thanks
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Hey, after install and demo import jetpack generate 500… Could you help me?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Excuse me, can you tell me how could i change the arrow position on “Slider Modern Inside”? i dont know where is located that option,, thanks
i just found it, it is a static global layer, thanks!
I am glad you figured that out. Please, next time kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Could you advise me how to add a Google Font that is not currently added on the options you gave to select a font type?
how could i change some links colors or font type at the TOP and FOOTER BAR, its not very clear… i have hours trying to figure out how to do some simple changes, in ex, i want to change the hover and active color: ‘body-link’ => array( ‘regular’ => ’#06163a’, ‘hover’ => ’#c5e23d’, ‘visited’ => ’#06163a’, ‘active’ => ’#c5e23d’, but doesn´t work if i do it directly on the code.. just tried to change default-options.php , change links color of entire theme should be easy and clear
Thank you for choosing our theme! You don’t need code to change link colors 
.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Hi, i like to buy this theme but i want to know that big green part is possible to remove by settings in design without editing any code? and also all icons are possible to change from your icon library? thank you
Thank you for your interest in our themes!
1. Yes, you can remove it from the Front-end Drag and Drop Builder. 2. Yes, you have a choice of 1000 + icons available.
Regards: VamTam
I am willing to buy your Theme but I’d like to ask you first if, for the shop, there is an additional page showing on the left all the categories.
We have +200products so we can’t show all of them in a page.
If it’s possible can you please show the page? Thanks and great job! 
Thank you for your interest in our theme! You can activate a sidebar and place widgets there including, categories, tags and so on.
Regards: VamTam
@vantam would you be so kind to just show me a dedicated page of what you are telling plese?
Appreciate Sir! If it works I’ll be buying the theme
Regards: VamTam
The website is not supported by IE 11 .. can you please assist with the css. 18% of my user are using internet explorer. i check the nex theme as well it has the same issues.
Thank you for choosing our theme. We support IE 11 and the latest theme version should work fine on it. Live Demo is still running an old version, that’s why you may experience issues. If after updating the theme, the issues persist please open a ticket here – support.vamtam.com.
Regards: VamTam
URGENT!!!!
Guys there is a problem with the mobile menu. There is not Theme displays great on desktop and pc but in mobile there are lots of complications. Mobile menu dropdown does not show. https://i.hizliresim.com/4aPX9q.png
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Thank you for the fast reply but got figured it out thank you again.
Do this theme fully compatible with BeaverBuilder paid version?
Thanks,
Thank you for your interest in our themes! The theme is compatible with Beaver Builder Pro but I don’t think you will need it as the Beaver Builder VamTam modules cover most of the functionality offered in the paid version.
Best Regards: VamTam
Thank you for your answer.
We purchase the theme, it seems that the theme force us to use beaverbuilder free version, How can we use Paid version, this is important for us.
Thanks for your help.
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
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