1743 comments found.
Hi,
The “for side by side” template is the best one to keep the page background, but I can not scroll the page on my mobile phone, how can I fix it?
Can you make a different template for a phone and another for a computer at a higher resolution?
Thanks
Hello Kevlarus!
In case you’d like to have usual scroll for the mobile devices we can recommend you to use mobile redirect plugin so you will be able to create the separate page for mobiles.
Could you please submit a ticket and provide us with access details for checking the scroll on mobiles?
Best regards,
DFD Support Team
I installed the wordpress theme and used the home page only since I only needed a landing page basicly, the problem is that everything works really slow and the serves seems to be ok, it never gets even 50% of the cpu or memory capacities. So aparently the theme is what makes everything works slow. Right now our concern is that the website takes 10 seconds to load. Is there a way to fix something on the theme so it can work faster?
Hello Pixelmediagroup!
Could you please submit a ticket and provide us with access details for testing the site? We’ll be able to provide you with the helpful information.
Best regards,
DFD Support Team
I went to the website you redirect. I have to create an account first with the purchase code but when I do that nothing happens.
Pixelmediagroup, in this case could you please contact us via Envato contact form.
Best regards,
DFD Support Team
are the photos on the demo included in the theme?
Hello Netclick!
All images presented in the Native Theme are for the familiarization only and are not permitted for personal or commercial usage. You may purchase them on Shutterstock to use in your designs.
Best regards,
DFD Support Team
Problem fixed when again using the installation assistant
Barbara litzenroth
Hello Barbara!
Thank you for the feedback, we are glad the issue is fixed.
Best regards,
DFD Support Team
Hi, I have some problem with updating Native from 1.3.2. to 1.3.4., please help!
error: Warning: Illegal string offset ‘url’ in /kunden/291466_21502/webseiten/wordpress/wp-content/themes/dfd-native/templates/section-header.php on line 586
Can’t reach design options and the site looks completly damaged – styles not loaded. I uploaded the new version with ftp. No changes done in the system files.
Thanks for your help! Barbara Litzenroth
Hello Barbara!
Could you please submit a ticket and provide us with access details fot checking?
Best regards,
DFD Support Team
hello, it is possible to use header 1 with One Page Freelance Layout? and how can I make it work? because I tried and I did not succeed!
Hello Dannielhendrix!
You can use header style 1 with the requested layout, you need to click to edit page > Header Style > Select Header Style. Please check this article for more detailed information.
In case you need more details or assistance, please submit a ticket on your support forum.
Best regards,
DFD Support Team
ok, thank you for the quick answer! what I meant is that the menu can not make it work!
Dannielhendrix, could you please submit a ticket using the link I have mentioned in the previous comment and we’ll check the site and be able to provide you with the information?
Best regards,
DFD Support Team
How to diable shaprwrapper
Hello Shebil!
Could you please clarify what element you are referring to? Could you please submit a ticket and provide us with some more details, screenshot and link would be great?
Best regards,
DFD Support Team
My row changes to triangle and mask the data below while scroling
Hello Shebil!
Could you please submit a ticket and provide us with some more details about the request?
Best regards,
DFD Support Team
Subscribe to get notified not working so please guide how to setup on a website. my website is https://get-it-signed.com
Hello Rkbadiwal!
Please check this link. In case you need more detailed information, please submit a ticket in our support center.
Best regards,
DFD Support Team
Hi Support team, I wanted some help to implement a code in your mail template that push emails to admin when any visitor fills a form(Default Theme form) either in contact or somewhere else inside the theme based page. I wanted to add visitor GEOLOCATION Tracking code. But I don’t know where mail script file is available in your theme so that I can implement the code.
Please check the codes below that I want to add. So just suggest me where the right file is available that will add the user IP Location using these codes.
echo ‘
IP Details
’; $ip = $_SERVER[‘REMOTE_ADDR’]; $browser = $_SERVER[‘HTTP_USER_AGENT’]; $details = json_decode(file_get_contents(“http://ipinfo.io/{$ip}/json”)); echo “IP Address: ” . $ip . “”; echo “Country: ” . $details->country . “
”; echo “Region: ” . $details->region . “
”; echo “City: ” . $details->city . “
”; echo “City: ” . $browser;
Hello Designase!
Could you please submit a ticket on our support forum and we’ll check your site and help you.
Best regards,
DFD Team
Hi,
I have been using this theme and i just found out that I can’t make Media Grids in Visual Composer. I have many options to make galleries in the galleries section. But i want to make a Custom image grid in a Page.
Why the Visual Composer Media Grid option is not there?
Thanks, Achintha
Hello Achintha!
Please make sure you have enabled “Default Visual Composer modules” in Theme option > General options.
Best regards,
DFD Support Team
Hi guys, short question about the contactform: Is it possible to somehow forward users who filled out the form to a thank you page, or is this just possible with contactform7? Thx
Hello Bspinola!
There is no such option within the theme, please try Contact form 7 plugin. Please check this article.
Best regards,
DFD Support Team
After the update, none of my portfolio pieces seem to work. Whenever I click on them, or click on ‘preview’ in the editor mode, it always leads to 404 not found.
Hello Adrianlindesign!
Please go to Settings > Permalinks and resave them. Could please submit a ticket in our support center we’ll check the site for you?
Best regards,
DFD Support Team
Hello!
Congrats for your new update! However… the speed improvements that you talked about, don’t seem to fix the loading time.
Please see the following screenshot: http://prntscr.com/iwk1w9 I’m testing speed from Romania. Ping server in Canada. GTmetrix didn’t even calculate a rate (since it took over 2 minutes to load the page). As you can see I was testing your demo page, which I suppose it uses caching as authors usually optimize their demos to load as fast as possible.
Also, please issue a free Let’s Encrypt SSL certificate on your demo. I’m so tired of the browser’s warning pop-up!
Also, your demo homepage, which is the lightest page of them all, had a C PageSpeed Score (71%) with a 7.5 seconds loading time:
http://prntscr.com/iwk623I understand that implementing new designs and features are time consuming and somehow (maybe) not very important for you (for me, as a customer, is highly important though), but at least fix the speed problem.
It’s a very heavy theme right now with basic animations and nothing extraordinary to increase loading time.
Thank you!
Looking forward for a major update!
Wish you a great week! All the best!
Hello Avrcata!
Thank you for contacting us!
You are trying to test the promo page which is not based on Wordpress and theme. As for SSL we haven’t used SSL certificate on our demo.
As for the speeds optimization update, we are still testing as the theme have a lot of features and we do not want to present the half-tested update to the clients. We prefer to test and be sure everything is working as it supposed to be.
Best regards,
DFD Support Team
Will someone help me install the update? I don’t really know how to
Hello Adrianlindesign!
Could please submit a ticket in our support center and provide us with the WP and FTP access details? We’ll help you with the update.
Best regards,
DFD Support Team
Hello!
1. Any news regarding the release of the new update?
2. Also, have you managed to prepare any new demos and features for the new update, apart from the backend speed improvement?
If I may… or if you are kind to receive an advice from an old customer of your’s… I think sales would increase if you start updating Native with new / fresh designs… more up to date and in accordance to 2018 Web Trends and also increase the price of the theme. Although I’m buying Native licenses for client projects… from an old Envato customer point of view, I don’t look for the cheapest product. Price is not relevant for me. I’m looking only for best support and best quality products, regardless the price.
I’d be happy to pay $69 / 1 license of Native if the theme would be updated more often with clean / fresh / creative / impressive design that will make an impression. 
Thank you! Have a great Sunday!
Hello Avrcata!
Cannot provide you with any new information for now. We’ll add the update information in the change-log, please follow it.
Please contact us if you have any questions!
Best regards,
DFD Support Team
Hello Ellen!
I’m checking my inbox every day for notifications regarding Native updates but nothing for the last month.
Also, try to improve the front-end speed also, not only the back-end. Although I don’t use a lot of WpBakery fancy elements (animations or things that can slow down the loading time), the pages still feel slow, regarding of the usage of caching plugins that I use.
Also, I only use premium / expensive hosting packages. For some clients even use dedicated hosting (not really a fan of shared hosting).
Hope to get that update email soon.
Kind regards, Catalin!
Catalin, thank you for the feedback!
We’ll be glad to test your sites and provide you with the helpful tips to increase the performance, just submit a ticket.
Best regards,
DFD Support Team
Hi!!! I bought the NATIVE THEME and when I want to install it says there is an ERROR FAILER. I tried many many times. Can you please help me??
Hello Agosdato!
We’ll be glad to check the error for you. Could please submit a ticket in our support center and provide us with the WP and FTP access details.
Best regards,
DFD Support Team
Hi, im getting error trying to install the theme on my laptop(in XAMPP) as below
Warning: count(): Parameter must be an array or an object that implements Countable in C:\xampp\htdocs\vizo1\wp-content\themes\dfd-native\inc\lib\metabox\init.php on line 746
can this be ignored? or it needs to be fixed?
Hello Zulianyhafiz!
Could please submit a ticket in our support center we’ll help you to fix it.
Best regards,
DFD Support Team
Hello!
Thank you for your reply!
Glad you found time to fix (take care of) the speed problem. I built a website for a client using Native and although the website is hosted locally (built in a local language), and also accessed by local targeted audience, the website feels (and really is) very slow, although is not loaded with a lot of effects and plugins. Hosting: 60 GB SSD, 10 Ghz, 4 GB + advanced accelerated wordpress.
I can’t imagine how long it would take to load if I insert 3-4 slides / page (using LayerSlider) to achieve the looks and feel of apple.com (probably measured in minutes, when standard is <2seconds ). Even your intro landing page is loading slow.
So fixing the speed is indeed a high priority.
Also, please do something regarding the mobile menu!
I see that you use the same style for your other theme and it’s just as bad as the menu of Native. It looks decent on desktop but awful on mobile.
Also, I know you guys are very busy, but some new demos with a fresh and slick look and feel would be very much appreciated.
Hope to get an affirmative reply from you!
Good luck with the update!
Hello Avrcata!
Thank you for the feedback! We’ll be glad to test the site’s speed for you and provide you with the recommendations. As for the request, we have added your suggestion to our wish list to implement in future. We are not able to provide you with the estimated time when the changes will be added.
Best regards,
DFD Support Team
Bug – When on portfolio, adding too much information just gives loads for ages, then shows ‘error empty response’ and it shows the wrong URL.
This has happened on the past few versions..
fix it.. bugs in portfolio sections, sometimes happens when updating pages.
VERY annoying, loose alot of work every time.
I’d say its something to do with the page options in general.. hard to tell though, just whenever submitting like 3 or more lines of info via those panels.. nadda.
Hello Omgzhobbs!
Probably the issue is related to your site only as we haven’t noticed anything like this on our test sites and our clients haven’t faced with the similar issue. Could you please submit a ticket in our support center and let us check the request.
Best regards,
DFD Support Team