279 comments found.
Hello, Is it possible to show the thumbnail image on the link post type?
Hi,
Sorry, link post format doesn’t have thumbnail :/
Hello,
Users with the Editor role can not access and edit the content in the plugins (Goodlayers Portfolio Post Type, Goodlayers Personnel Post Type). The version of the theme and plugins is the latest from March 23, 2018. At first I thought that this problem is related to my production site, as there are many different plug-ins installed there. But I tested it on a completely clean install in WordPress 4.9.4 and 4.9.5 (today). Clean installation of WordPress – only the theme of Real Factory and plug-ins required for the theme of Real Factory.
If I enter the administrative panel under the account Editor, then I do not see the menu items Portfolio and Personnel. If you try to directly access (sitename.tld/wp-admin/edit.php?post_type=portfolio) to the specified menu items, the show message “You need a higher level of permission. Sorry, you are not allowed to edit posts in this post type” appears.
Is it possible to fix this problem?
I will be grateful for your response and help. Thank you!
Hi,
You can use this plugin
https://wordpress.org/plugins/user-role-editor/to assign the role to edit the custom post type for editor for this.
Regards,
PRE-SALES: Does this theme have the current updated builder that is also in Infinite 2?
Yes, it does 
Thanks for coming back 
Hi, the Real Factory theme is compatible with Yoast SEO Plugin?
Yep, you can use Yoast Seo but you just can’t use the page duplicator. You need to use another pluign for duplication.
So, wich plugin for duplication is better for this theme and yoast seo?
Try this one: https://wordpress.org/plugins/duplicate-post/
Thank you so much!!
another question please, if i use the pre-build page ” Market Sector ” for building the similar pages, can i do the problems with Yoast Seo or not?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Since the last update of WordPress and Woocommerce I have problem with WooCommerce. It can no longer display any categories. It seems that your theme needs to be updated to make it work. Is there any update in your plans for this theme?
Or, if not, how do I solve my problem?
Regards Malin
Hi,
Could you provide your wp-account and ftp-access with the link to the page that has problem back via our profile page so we can check this out ?
Thank you.
Of course – where do I send it?
Via the form in this page : https://themeforest.net/user/goodlayers Please also copy the message here so we can recognize.
I have sent you all the information you need to access. I hope you can look into this as soon as possible.
Hi, how can i change the header as i you display in the template header features?
I want to center the logo in the inline menu
i found it, but the logo is not centered well when the number of menu are not even number
Why there is no xml sitemap option after I installed the WordPress SEO by Yoast plugin in this theme？
Sorry, we don’t have the sitemap since the first time in this theme.
However, about the Yoast seo, I’ve no idea about that as well :/
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, Is there a way to display the sidebar at the single produkt page?
Regards Malin
Yes, you can set up in admin panel, in Woocommerce section
I have looked around everywhere and I can’t find any settings for columns at the single product page. Can you please guide me?
/Malin
Oh sorry, I’m was confused in your previous question. There’s no option for single product sidebar(I though you ask about the archive page). Sorry.
Ok!
The sidebar does not show up on the archive page. I have marked the right column option and column size 3. But still it shows up in a full width page without sidebar. What to do?
Malin
Did you set it up here? > http://take.ms/sJJkh
Also make sure that in Setting > Reading > Post Page is set to – select – : http://take.ms/U09mm
Hi Thanks for your reply! I am sorry for my bad explaining. This is on the woocommerce pages. The product category pages does not show any sidebar even though I set it up in the settings page.
If it’s in single product, we don’t have the sidebar layout. But for archive. There’s two way.
1. You can create a single page with sidebar set up and call Woocommerce list via Woocommerce item
2. Use Woocommerce archive and set the side bar from admin panel. > http://take.ms/MiDh4
If still doesn’t work, please provide the page url that’s having problem and the screenshot of your admin panel setting (Woocommerce)
Hi, I write you a message with the information you want
Hi, can anyone comment on the Gmetrix score after using this theme? Thanks!
Hello, it’s possible to remove the wpml language selector on the top bar? Thanks
Yes, you can disable the selector.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi. The latest update of WooCommerce seems to not working correctly with your theme. Is there any update planned? Regards Malin
Hi,
We’ll update the theme to fix this asap
Sorry for inconvenience.
Hi,
What is the status of the update? Still have problems with your theme and Woocommerce
/Malin
Good afternoon, May I ask, is possible, try any demo version? Our company is interested in your Real factory and we want to know what are possibilities and ways of using Theme. By the way is better if you send me some email and we can discuss there. Thank you
Hi,
Sorry, we don’t have the test site for this theme. However, we have for Financity theme which is on the same framework and same page builder. : http://goodlayers.theme-demo.net/financity
If you want to ask pre sales questions via email > contact@goodlayers.com
Thanks for interest by the way
Hi. Can Market Sectors be renamed?
Hi,
Yes, it can be renamed.
Thanks for interest by the way
Do you plan on adding a back to top button feature?
Hi,
Currently not but I believe there’re many plugins for this purpose
Hello,
A client of mine purchased this theme using their account. I am building a site for them and see the select (drop downs) function using contact form 7 were never included so they look really bad. Can you submit this code to me to add to style it correctly? Thanks.
Hi,
Can you provide page url of the problem + purchase code (please ask from your customer so we can verify.) through the form in our profile page?
Hello, How can i traslate the header right button? I’m using the Polylang plugin.
Hi,
Could you try placing this wpml-config.xml file in your theme folder? https://filebin.net/88xpqgth920wsvk7These words should now be available in the String translation option in Polylang.
Perfect! Thank you
Hi, how do I update the theme files to the current theme version? May I know what is the theme version now? thanks
Hi,
Please check this out: https://goodlayers.ticksy.com/article/1893/
Is there a way to add the Analytics Code in Real Factory theme? I found the CSS/JS textarea in the Header configuration, but I cannot get rid of the <script> tag, so I can’t use this way. Thank you.
Hi,
Actually you can put the analytic script in there directly. Just don’t put <script> in front and at the end of it
Hi,
But the code is something like this:
<!- Global site tag (gtag.js) – Google Analytics ->
<script async src=”https://www.googletagmanager.com/gtag/js?id=UA-XXXXXXXXX-1”></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag(‘js’, new Date());
</script>
gtag('config', 'UA-XXXXXXXXX-1');How do I get rid of the ”<script async”?
Oh, we just noticed that Google Analytic has changed the embedded code structure. In this case, please put it directly in header.php first (before closing head tag) and we will launch the update to be able to put from admin panel directly in future update.
Ok, thanks.
Hey there, is a Photoshop layout file (PSD) of “HOMEPAGE EXAMPLE 1” included in the download? I would use it for planning the imaging.
Hi,
Yes, it is
Thanks for interest by the way
Hello,
We would like to put a widget with our recent articles and an image for each articles but when we put your widget we only have the title of the articles without image.
Is it possible to put an image next to the title?
For Recent Posts Widget, you have to choose this style : http://take.ms/4alU1 and make sure that you already assign featured image for posts as well.
Hope this help
Okay, but we do not have styles…
See : http://www.sotranasa.com/wp-content/uploads/2018/01/no-style.png
Sorry, can you provide the screenshot again? I can’t access your link. You may leave it in somewhere else like Monosnap or Dropbox and send the link to me.
