117 comments found.
Hello, the original product images are ok on every page but once i upload mine it get messy I have tried blocking generating thumbnails and evrythink it could be the source of problem but i can make them showing sharp they are all blury can you point me or help me where it what should be set up to make all images look sharp. Thank you.
Hi,
You can use https://www.youtube.com/watch?v=YMph9WGUtaQ .
Please, open the ticket to our support center: http://jwsthemes.ticksy.com if you have other issues.
Best regards, The JWSThemes Support Team
| Support |
Hello, Is it possible to make the car image in vehicle detail page clickable instead of zooming square so you can see bigger image ? Thank you
Hi,
Thank you for interesting. You should view our description and function demo of AutoPro WordPress theme. If you need to custom or change code. You can hire a freelancer. He will assist you.
Sorry for not being able to help you in customization. Our team just support you check/ fix issues related to the theme. Beside that, we also have a “custom theme service”, so could you please contact our custom service or any coder to support your desired customization and you may pay fee for that.
Best regards, The JWSThemes Support Team
| Support |
Hello, if i buy the theme, can i use the Demo Images or content for my project? Best regards
Hi,
We offer free installation service, same 100% live site. Please, open the ticket to our support center after you bought the theme. Support center: http://jwsthemes.ticksy.com
Best regards, The JWSThemes Support Team
| Support |
Hello, that is not an answer to my question. If i buy the theme, can i use the Demo Images or content for my project? Please give an answer to my question bevor i buy the Theme. Best regards
hello why not support i’, wait long time for help https://jwsuperthemes.com/forums/topic/please-help-to-check-and-advise/
Hi,
Sorry for felay. Please, open the ticket to our support center: http://jwsthemes.ticksy.com We will assist you.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend).
Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Best regards, The JWSThemes Support Team
| Support |
Can I just use woocommerce plug in when a customer order a car? i do not like to use contact form 7 because i want to see the orders on my woocommerce dashboard or backend order page
but how to do that? can you give me steps?
Hi, When I order a car there is no order coming in my dashboard in my order page in woocommerce. Why it is not working?
Hi,
Thank you for contacting. Please, open the ticket to our suppor center: https://jwsthemes.ticksy.com . We will check and assist you.
Best regards, The JWSThemes Support Team
| Support |
Hello, we just bought the theme and we can’t make the composer plugin work… it gives a 500 error, we updated php to 7 just in case but nothing happens, we tried making the memory bigger on wp config too and nothing it’s helping, can you please help us?
Hi,
Thank you for contacting. Please, open the ticket to our support center: http://jwsthemes.ticksy.com/ and send WordPress admin info via private ticket. We will check and assist you.
Best regards, The JWSThemes Support Team
| Support |
Thanks for your reply, importing the demo data error code 505 now , this documents tell me ,problem on the server. How do I set up the server?
Excuse me, “wpbakery page Builder Settings” cannot edit in the product’s page，why?
Hi,
You can choose : http://prntscr.com/kic5v6
can I change the title in the product page？such as COLOR AVAILABLE / TEST DEIVE / COMPARE VEHICLES / OUR GALLERY and so on. If I can modify, how to modify?
Hi,
Please, oen the ticket and follow your ticket here: http://jwsthemes.ticksy.com/ We will assist you.
Best regards, The JWSThemes Support Team
| Support |
No documentation was found in the file I purchased and downloaded, and I didn’t know how to import the demo data. Please provide me with instructions on the use of this topic where is the document?
Hi,
Thank you for contacting. Please, review our my description: https://themeforest.net/item/autopro-car-dealer-wordpress-theme/19509609 Document: http://docs.jwsuperthemes.com/autopro/ How to import: https://www.youtube.com/watch?v=UJTgmRF9kFQ If you need to assist. Please. open the ticket to our support center: http://jwsthemes.ticksy.com/ Best regards, The JWSThemes Support Team
| Support |
hi, before to buy your theme, i’d like to know if I can add informations about each cars (owner, etc…) without publish them on the website? thanks
Thanks, but I’d like enter owner’s informations but not publish these informations on the website. These “confidential” informations must be display on the admin (only for the administrator). Is it possible?
Hi,
You can open the topic and follow your ticket here: https://jwsthemes.ticksy.com
Reagrds, The JWSThemes Support Team
Hi guys…When you install a demo, a message appears: Cannot create directory: /mnt/data/home/zakaznici/tempus_media/jpacholsky/tatra/wp-content/uploads/fw-backup/tmp Do you know me to advise?
Store Locator Plus upload directory error.Unable to create directory /mnt/data/home/zakaznici/tempus_media/jpacholsky/tatra/wp-content/uploads/slp/. Is its parent directory writable by the server?
Hi,
Please review https://codex.wordpress.org/Changing_File_Permissions.
It will help you setup permissions correctly.
Best regards, The JWSThemes Support Team
| Support |
Hi
i am trying to import demo pages using Unyson available extension called Back and demo content. But that is leading to “Error establishing a database connection”. I have cross checked all my Database credentials and those are perfectly alright. Can you guys help me to fix this asap.
Appreciate your help and work DIgital mediepartner
Hi, Sorry for the inconvenience. Please, open the ticket to our support center: http://jwsthemes.ticksy.com and send WorPress admin info to us + screenshot foe clear. We will check and assist you.
Best regards, The JWSThemes Support Team
| Support |
I have opened the ticket 6 hours back. Still didn’t received any solution. I can not start my work before importing the demo content. Please help me to import demo content asap.
Thanks in advance Digital mediepartner
Hi,
I tried to deactivate “Woocommerce” plugin and i got the below error.
” This page isn’t working digitalmediepartner.no is currently unable to handle this request.
HTTP ERROR 500 “
What went wrong? Please help me to fix this error.
I have raised the ticket 3hours ago but did not received any answer yet. As its an immediate requirement, please help me to fix this error asap. Else let me know where it went wrong.
Thanks in advance Digital mediepartner
This error is coming when i am using Autopro theme, but not with other themes.
So i think, some bug in the theme. Please fix this asap.
Thanks in advance Digital mediepartner
Hello again,
Unfortunately the error is not yet fixed.
Now i am getting “Fatal error”
I really dont know, whats going wrong.
Working on many themes, but none of them are giving this kind of errors.
I am not able to work on this theme from a week now.
I am requesting to help me out to fix all this errors.
Thanks in adavnce
Hi,
Sorry for the inconvenience. Our AutoPro theme integrated WooCommerce plugin. So, when you deactivate it. Some short-code, the section doesn’t work.
Please, contact our support forum. Our team will assist you.
We apologize for the inconvenience this causes. We do not have any recurring unknown issues so we encourage you to please search the forum for other support topics that might be helpful and to review our documentation and look at our support page for known issues. A supporter will respond to you as soon as possible.
Best regards, The JWSThemes Support Team
| Support |
Hello, after theme installation, while activating the plugins i am facing this problem ‘Fatal error: Wrong vc_map object. Base attribute is required in /home/gearculture/public_html/wp-content/plugins/js_composer/include/helpers/helpers_api.php on line 26’. Can you please solve this. Thanks
username: admin and password: gearculture1234
Please, open the ticket via private ticket(wordpress admin link + user and password). Our support center: http://jwsthemes.ticksy.com . Please, don’t send info here.
Best regards, JWSThemes Support Team
| Support |
okay
Hi there. I’m consider to buy this Wordpress Theme. Only it is not complete according to the wishes I will need it for. First question: is there a possibility to import CSV/XML files, for example data about cars, prices, etc.? Second question: Is it possible to customize a part of this theme exclusively for my company? I can give you an example of extra pages/fields needed. It should also be printable. Please let me know if customizing is possible. Thanks, Folker
Hi Folker,
Thank you for contacting. First question: is there a possibility to import CSV/XML files, for example data about cars, prices, etc.?
You can export and import .xml same format data. If you build your website with our theme. Then, you want to export/import to a new site (same our theme). You can’t import/export from old website to our theme.
Second question: Is it possible to customize a part of this theme exclusively for my company? I can give you an example of extra pages/fields needed. It should also be printable.You can custom a part of this theme exclusively for your company. You should hire a freelancer. Then, send requirement to him.
Please, read description our theme carefully before buying.
Best regards, JWSThemes Support Team
| Support |
You need to take care of errors that break the usage of the theme, the mentioned vc_map got that issue and im on php 7
Still giving the same error. I have updated the ticket.
Hi Guys, thank you for your support and assistance! you have been great and we appreciate the hasty effort to solve our problems. With the help of the ticketing services we have managed to solve the upload issue.
Thank you!
Hi, I have just purchased the Auto Pro theme and I am having hassles uploading it on WordPress. Everytime I upload the Zip and it reaches a 100% the theme does not upload and I am redirected to a page saying the link has expired. I have tried on multiple computers. Please advise. Thank you
Ok, will do. Any chance you can post the correct download link?
Hi,
I can’t post download link here. This is public comment. If you need to download link directly. Please, download from themeforest. If it’s error, you can open the ticket to our support center: http://jwsthemes.ticksy.com . We will send full download via private reply.
Best regards, JWSThemes Support Team
| Support |
Ok, will do. Thanks
Hello, how can I add or remove languages from the language drop-down menu? I already have WPML installed, I can add it’s switchers to the main menu but I can’t change the French and Italian menu items. Thanks in advance.
Wow, people doesn’t even respond to SMS this fast! Thank you, I’ll look into it.
Hi there , how can I configure the language switcher in the theme ? I add WPML , but not option in your theme to edit the language switcher ?
Ok , But i have Problem , your theme NOT Support RTL !
