85 comments found.
Hi, I tried to add stock with variations. But the front end keeps saying there is no stock. Can you help me out?
You have not bought my theme yet. Pls buy it via themeforest and download the official package and get a good support from us. Thanks!
Is there a way to manage stock by Product and Size?
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: http://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Can you please help me on how to enable the multi-language for the Turan theme?
Hi,
Pls do not submit too many new posts. Just reply under one post, I will reply to you. Thanks
Before I buy can you tell me if I am having woocommerce connect to an outside store can you remove the mobile cart account thing? I dont want that there if it can’t be used!
Do I have to have the mulltiple language settings? We dont ship internationally
Hi there,
All of your doubts, We will help you to remove it, our supporter will guide you through these.
Thanks,
Hi @Skii0112,
Could you describe your problem for more details? Or please submit a ticket here: http://support.ovicsoft.com/support-system. Our supporters will help you.
Thanks! Leo Nguyen
Hello I’m having issues updating the pop up. How do you edit this?
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: http://support.kutethemes.net/sign-up
After that: please submit a ticket there, our supporters will guide for you.
Many thanks for your patience!
Hi, Does this theme support insta shop? I can see that in the mock design it does say insta shop.
Regards
You mean “install the theme”?
Here is the instruction to get help from our support system:
Firstly, get the purchase code following this instruction: http://kute-themes.com/pr-templates/forreviewer/purchasecode.jpg
Secondly, using that purchase code to register and login to our support system: : https://support.kutethemes.net/sign-up
After that, please post a ticket, so our supporter will guide for you.
Thanks
Wont let me register, have been trying for a few hours, keep saying:
Could not connect to envato server, please wait and try to connect after some minutes.
Hi,
Please try it again! If you still can not login to the support system, then send your purchase code to my email: kutethemes@gmail.com. I will help you
Thanks,
Hi, may I know why visual composer not working in footer builder? There is only code, nothing more. Thanks for helping me.
Hi Vikec8,
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and Our supporters will guide for you.
Many thanks for your patience!
Best regards Jim
Hi, can you please update Revolution Slider to v5.4.7.2? Thanks!
OK sure, We will. Thanks!
Pls do not submit too many new posts. Just reply under one post, we will reply to you. Thanks
HI, can I please get a solution to my ticket at: https://support.kutethemes.net/topic/show-topic/49821 – This is one of the only outstanding issues I still have left with support. Thanks!
Hi,
Our supporter will reply to you as soon as he can.
Thank you very much for your patient!
Hi, I need a solution to this ticket as soon as possible. My error_log keeps growing and growing. This is one of the last problems with your theme I am having. Let’s get it fixed before you guys leave for the weekend! https://support.kutethemes.net/topic/show-topic/49821 – Thanks
Okay,
Our supporter will check it!
Thanks
Hi, is this theme 100% compatible with PHP 7.0 and/or PHP 7.1? Thanks!
OK!
Can I please get your help with this ticket before you close support for the weekend: https://support.kutethemes.net/topic/show-topic/49392 – Thank you for all you help!
Our supporter will do the best he can. If you have our supporter’s skype. Please contact directly to him. Or you can email to him also!
Thanks,
Hi,
I have just bought this theme. So far I am not happy with it. It loads extremely slow, especially when loading the home page. I cannot post anything on your support page.After login in, it asks me to enter my purchase code. I enter it, but nothing happens. - How do you add the language selector on the mini bar above the header? - What plugin do you recommend for the Multi language?
Thank you
Mat
Dear Mat,
Please check your email which you used to login to our support system (inbox and even spam email) to get my system’s notification. If nothing you can do, then please send me your purchase code to my email: kutethemes@gmail.com. I will help you to post ticket on our support system.
Because we do not support directly in here.
Thank you very much for your understanding!
Jim
I have found, then, in your all demo page, all your products dont have more then 1 variation! I try it on my website, and all the page, where product have more then 1 variation or attribute was VERY SLOWLY Loading! I asked you about this, and you ask me for secure login, WHY? Control your website, your Demo page, not mine! Never seen badly support team ever! The design is beautiful, but theme is buggest! Just add in 1 of your demo page product with 4+ attributes and 4+ variations, will se page load!
Hi,
Our coder has checked and the demo is still working well. I guess that our supporter asked you for secure login for checking your website only! No other reason for that! Your site load slowly, it may coz of other plugin, not from my website
Thank you very much for your understanding!
Regards,
Can you show me on your demo 1 product with more variations and more attributes? Can get more atention on my reply?
Please check this link: https://turan.kutethemes.net/product/test/
24 variations for product!
Thanks,
Ok, and now, just put this product on home page, like best sellers, not new arrivals! Now this product are on New Arrivals tab, and when i am going to see it, the pake make abaout 1,5 – 3 seconds to load! So if home page make about 3 seconds to load + 3 sec of test product ? And now you have total cache too….
Hi ruslan4ic,
I have checked our support system and seen that: You can and already posted ticket on our support system. Because of we do not support directly in here. So please post ticket, our supporter will check and answer you as soon as he can.
Thank you very much!
Ok! Thx!
Hi, can you please add the new WPB Page Builder 5.4.6 to the repository. Thanks!
Hi,
Our theme already has it. Please download and update it again!
Thanks,
Got it… Thank you!
Ohhhh, this is bad! Just updated to v5.4.6 and it broke my website! Please have a look into this update. Thanks.
Went back to v5.4.5 and everything is back to normal. Obviously, there’s an issue with the latest Page Builder v5.4.6 plugin. I hope you guys have a look at this and release an update to Turan soon to fix this. Thanks!
Looks like they just added 5.4.7. Could you please fix compatibility issues and make this update available. Thank you!
Thanks for the fast response! Everything looks good now with v5.4.7.
That is all we can do! 
Is there any way i can get money back?
Hi sweetnuplife,
What is your issue?!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Best regards, Jim
Please have a look at your support system. It’s broken: “SQLSTATEHY000 Too many connections”. I can’t even access my tickets now?
Hi,
Can you access your ticket now?!
Yes, thank you.
I have 5 open tickets with you guys and one of them is critical. Where is your support??? This theme is useless unless my new ticket gets resolved.
Hi, that was our weekend. Our supporter will reply all of your tickets asap.
Thank you very much for your patient!
Jim
Thanks!
Just added ticket https://support.kutethemes.net/topic/show-topic/49131 – Can I get some help with this. Can I also get some answers to my other open tickets? Thanks.
Yes you can, because our supporter will check all the tickets. However, you can follow under a post, so our supporter can check one by one issue for you.
I agree that the cart button at the bottom of the screen is not working on mobile. I tried it on an iPhone 5 and no go.
Thank you,
Our tester will check, and will make an update if it’s true
Regards,
Jim
Please download the latest version and update it!
Thanks
So, where is SUPPORT? Bah…..
Dear ruslan4ic,
Thank you very much for your comments. I will check my demo site.
And we do not support in here. So please using your purchase code to login to our support system. Post ticket and our supporter will guide you.
Here is the instruction:
Firstly, get the purchase code following this instruction: http://kute-themes.com/pr-templates/forreviewer/purchasecode.jpg
Secondly, using that purchase code to register and login to our support system: : https://support.kutethemes.net/sign-up
After that, please post a ticket, so our supporter will guide for you.
Thanks, Jim
I have contacted your support site, same result! 
please email me with your purchase code to my email: kutethemes@gmail.com
thanks
Dear ruslan4ic,
Sorry if the way I answered to you make you feel uncomfortable! I was thought you could not login to our support system, so I was asked about purchase code.
About your issue, our coder has checked and fixed it already! You can download the latest version of the theme and update it
Thank you very much for your patient!
Regards, Jim
