279 comments found.
hi. I have a question. If I want to add “downloads” for PDFs, is it possible?
and also can I make the portfolio with categories on the top of them like eg:
All Mechanical Oil&Gas Power Energy etc
Hi,
1. Yes, you can add button and let it link to your pdf file
2. Do you mean something like this? https://demo.goodlayers.com/realfactory/portfolio-modern-4-columns/
yes sth like this! thanks!
are you able to remove the page titles and background photo?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
How to add more Header Right Box, I would like to build 4 boxes.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I was wondering if the theme is compatible with the newest Woocommerce 3.5.1 I can’t find this information in the changelogs. Thanks.
Hi,
Sorry for missing info. Yes, you can update to 3.5.1
Hi there, loving the theme:) I just want a button up the top bar on left as business only has one office location. Is this an easy thing and more importantly how do i change the background colour of that particular button away from the black.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Ohhh oopsies, I will now:-)
Hi, I would to ask a presale question: is it possible tu put a map, maybe a google map in the homepage, with all the headquarters in the world that sale products?
Can you please post this on the support website? Our dev and supporters are only provide support in the support site, not here
If you got any further questions, please head to our support website ============================================== Please note that, Right now, all support will be conducted through our support website http://goodlayers.ticksy.com Thanks so much!
Impossible to translate Header Right Box 1,2,3 Title. Strings found in String Translation but not happen when saving translations. Something wrong?
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hello…
I have 3 question. 1. How do i change header menu(box menu) background color without effecting my whole template color because i already try to edit header.css but nothing happen.
2. How I want to make sticky menu size same as header box size.
3. Can I make header background become opacity as sticky menu and whice file i need to edit.
Tq.
Hi,
First of all, Thanks for interest
1. You can do that but need to change via admin panel directly.
2. hm, not really sure about question. Can you provide screenshot with description so we can understand more? As my understanding, in the demo, sticky nav has the same size as top menu right now.
3. Sorry, I don’t get this one as well. Can you provide screenshot please?
However, if you’re using the theme, Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi there. it is mentioned that the theme includes 19 different header styles. That is great. My question is that is this theme able to use different header styles for different pages? Something like KLEO theme?
Hi,
First of all, Thanks for interest
Unfortunately, currently, it will apply throughout the theme. We do not have that feature yet.
Hmm, is it in your near future program?
We are thinking about this and we think we will add this feature, however, it won’t be in near future. :/
Hi, if I try to install the “Sazzy Maps” plugin it gives me this error: “Something went wrong with the plugin API.” How do I solve the problem? thanks
You have to add Google map API first and then put in Google map plugin setting. https://developers.google.com/maps/documentation/javascript/get-api-key
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I just bought this wordpress theme and i cant install it on my wordpress page. I dont know what its happening i upload the .zip documente but nothing happens.
To install wordpress theme, please follow these steps.
1.) After you downloaded file from Themeforest. Do not upload it yet. Extract it!
2.) You will find 6-7 folders and some files inside. You’ll see the file called ‘realfactory.zip’
3.) Upload this file through wp backend.
If still doesn’t work, can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
BTW, you can try FTP upload as well. https://goodlayers.ticksy.com/article/9585/
Hello! I’d like to know if there is a way to insert feature boxes perfectly squared and responsive. Now they change their size according to the written content inside but I’d like to have fixed squares. Can you help me please? Thank you very much!
Hi,
not sure in which element that you want to do this? Can you provide the screenshot that please?
Page url provided would be good too
Hello, unfortunately the website in not online at the moment. If you write me privately I can give you the access. Thank you again for your help.
Hi,
Ok, actually you may send me the screenshot of the element that you’re mentioning first so I can see which one your’re talking about.
Hey guys, I love the theme. It is great. I just renewed my support but I cannot post a ticket – ticksy says my support code had expired. Since I cannot communicate with you via Tiksy I am writing here – can you please update your records and unfreeze my support? Thanks! Again – great theme, perhaps one of the best I purchased on Themeforest.
Thanks for your compliment
Can you try follow this first? https://goodlayers.ticksy.com/article/9073/
Let me know if it helps or not
While this theme has the best page builder I’ve seen (better than WPBakery), it does not support RTL. It does not even come with sass file so you can fix the RTL issue yourself.
Hi,
First of all, Thanks for interest
Actually the page builder(not the theme) itself also works with RTL. You can change alignment in most element in the setting.
Social icons in header have turned to plain text and not displaying properly on all browsers.
We have just updated the site to HTTPs but why would this impact on fa-icons?
Thanks,
https://www.spotlessclean.co.uk/Ignore – WP Rocket was causing the issue.
Hi, I’ve submitted a 2 tickets in your support website (Joeblast) please let me know.
I’m waiting soon to your feedback
Kind Regards Giovanni
Hi, I bought extra a “6 months renewed support” to create the ticket in your support website.
I’m waiting soon to your feedback
Kind Regards Giovanni
Hi, any news? Kind Regards
Hi, I’m still waiting…thanks!!
In the top of this theme it has a location drop down that changes the address and contact info. Is that option something that can also be done in the Infinite theme or is it just specific to this theme? Thanks!
That element is only for this theme.
Thanks for interest by the way
Does the Header Bar Right Text not allow shortcodes? Can’t get it to work. It will in the top bar, but not in the Header Bar Right Text, and there it where I need it.
You can see the issue here: http://weldcote.flywheelsites.com/
The code displays fine in the top bar but not in the Header bar Right Text. Thanks!
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
*Please also provide wp access in the ticket as well.
Hello, yesterday i updated the theme and now i get error 500 on the product category archive page…(with twenty fifty theme there’s no error)
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Error 500 on product categories link with woocommerce 3 plugin
Hi,
Could you provide your wp-account and ftp-access info back via goodlayers profile page so we can further investigate about this.
Thank you.
Where can I find the images featured in the slider of the theme? Are they stock?
Yes, you can find it in the theme package, in the folder ‘Demo Stuff’ > Image Links.txt
Cheers!
