719 comments found.
Is there a way to create an announcement bar? If not is there a way to make a row skinnier? Right now I have a faux announcement bar sitting under the header > f1f.df0.myftpupload.com. Also on laptop and desktop the menu is sitting higher in the header instead of middle. How do I fix this?
Also when I changed the header to Center on mobile the header shifts down and is not sitting right > f1f.df0.myftpupload.com
Dear kkelseym.
Thank you for your request.
It would be difficult to assess the situation via the comments section, but we can fix your issue with logo(add CSS Code). Screenshot
Can I please request you to contact our support team to check this further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Napoli Support.
We look forward to helping you!
Thank you, Lidia
Same question, Instagram feed isnt working anymore. Please help.
Dear rpvisuals.
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Napoli Support.
We look forward to helping you!
Hi guys, this isn’t documented particularly well. I can’t seem to find out how to make a simple gap between two Visual Composer rows inside a section. There’s no paddings or margins applied to the default? Do I have to manually add padding? If so that’s pretty tedious
Dear andyhj07.
You can select gap between columns in the row.
1. You have to open the page: Screenshot
2. Press “Edit this row”: Screenshot
3. There you can see “Design Options”: Screenshot
4. Select which size should be between columns in the row: Screenshot
5. Check on the page: Screenshot
A member of our development team would be happy to assist with any product support questions in our support. If you haven’t done so already, you can do it here. We look forward to helping you! Thank you, Lidia.
Thanks for this, just an FYI that the instagram block inside Visual Composer is broken now, looks like most of us are having the same issue. No changes to any of the page (I’ve been asleep) and i’ve woken up this morning to my insta feed not showing anymore on the homepage – https://www.andyholmesphotography.com/
Dear andyjh07
Thanks for reaching out to us!
According to your question:
You have to fill in the fields in the “Theme Options”: “Social” and “Blog”.
Screenshot
Screenshot
Also you can update your “Instagram acces token” Screenshot
You can read about this here.
A member of our development team would be happy to assist with any product support questions in our support. If you haven’t done so already, you can do it here.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
We look forward to helping you!
Thank you, Lidia
Hey Lidia, the instagram access token does nothing, looks like it was just a timeout issue with Visual Composer’s version. Seems to be fine now
Dear andyjh07
It is great!
Thank you, Lidia
Hi guys, can you please make it so that this is compatible with PHP 7.2 soon. I know that some of these errors come from Plugins but it would be really appreciated.
Hi andyhj07
A member of our development team would be happy to assist with any product support questions in our support. If you haven’t done so already, you can do it here.
We look forward to helping you!
Thank you, Steve
Waouh …...! What a great theme !! As soon as i will have a website to build, i will buy your theme, it’s incredible … Flat design, beautifull font, great system of galleries, all i always search in webdesign theme, is in your theme. Thta’s incredible, i promise you i’ll buy it; be sure, it is just a question of weeks … I love it !
Thank you for such beautiful comment.
We are happy to have such great client =)
If you will have any questions, don’t hesitate to contact us.
We always try to be the best!
Good evening. When there’ll be the theme update containing something to make the site GDPR compliance?
Thanks
Hi there.
Great question.
We’re checking about GDPR compliance on our end.
Keep you updated.
question – http://prntscr.com/je0et0
Your wooCommerce thumbnail layout is 1:1
I need to change it to 16:9 permanently as my feature image is going to be my youtube videos how do I do that ?
Updating the whizzy today, the admin backend went blank. Renamed it to whizzy123 and then the admin backend came back.
Whats the issue ?
Hi there,
Sorry for the inconvenience.
Our developers are working on this issue and we will fix it in the next update asap.
Sorry again.
Hello!
Something is wrong with the theme.
I’ve updated the theme and when i make changes something is not working. For example, on the first page I would like a full screen gallery and unfortunately the pictures do not show up on the whole page.
I can not change the loggo page either.
There was also a black bar at the bottom of the page that was not there before.
In the theme of the site I can not change the different settings … a fatal error is created.
I have no idea what happened. 
Hi there,
Our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
Hi, i have problem with displaying the menu in the mobile version. I set the menu to the center of the screen. And it overlaps the content of the page, it has a very large margin above.
Hi there,
Could you please provide the link to your website?
Best regards,
Thx! I’m already fix it, i’m remove top margin from this:
@media (max-width: 767px) { header { padding-top: 20px; padding-bottom: 20px; top: 46px; } header.right-menu { top: 0; } }
I’m owerride “top” value, and set “0”. In theme defoult top = 46px
My site https://lyamin.photo
Glad to hear it:)
Kind Regards.
Hello !
Did you have any tutoriel vidéos and screenshoot of the differents elements available in content builder ?
I need to understand how is organised this theme for eventually purchase it 
Dear Jerome,
Thank you for your question.
Sure, you can find our tutorial with detailed screenshots here https://help.foxthemes.com/collection/1-napoli
If you will have any additional questions don’t hesitate to contact us.
Best regards,
Thanks for answer. It seems to be a beautifull customizable theme. Where can i see the all VC elements availables ? Did you have a testing session ?
All our VC shortcodes are described in our tutorial which I provided you, also you can review our demo http://preview.themeforest.net/item/napoli-modern-photography-portfolio-theme/full_screen_preview/17963846.
Regarding questions 2,3 from SuperfeinCreativeStudio.
As far as I know we cannot choose lightGallery lightbox in other gallery styles in Napoli. In Wizz there is just lightGallery lightbox for every gallery which is really the better option. So I also vote for replacing Magnific Popup lightbox with lightGallery lightbox for all galleries. I already submitted the feature request for this. Please consider it Thank you.
Thank you for your feedback. We will take it to our account
Have a nice day
Hi there, I have a few pre-sale questions:
1. Do you plan to update this theme and add support for the Lightroom Sync plugin which you’ve added support for in your Whizz theme?
2. I’ve noticed in your demo that some galleries have this photo viewer: http://wp.themedemo.co/napoli/full-width-gallery/ ...it’s a great photo viewer with lots of controls, two full screen options, and a nicely styled image title and caption section. And other galleries are using this vastly inferior photo viewer: http://wp.themedemo.co/napoli/home-minimal-gallery/ ...is there an option to choose which photo viewer to use at ALL times in every gallery?
3. This is basically the same question as above but specific to my needs: can I use the photo viewer from the full-width-gallery in the minimal-gallery?
4. Are all your gallery options in your demo available in pages, posts and portfolio items? For example, the minimal gallery (masonry style) is lovely, can I use it everywhere across the entire website and all post types?
5. Besides the Lightroom Sync capability, what would you say are the main differences between this theme and your Whizz theme? Because they look quote similar.
6. My client will have 7 sections clickable from the Home page. Within each section will be sub-sections which are like albums, and within each of these albums will be a masonry style image gallery. But my client wants to be able to have an intuitive navigation system between all galleries. So if I create each gallery as a portfolio item, and create categories and tags for each portfolio item, do you think this is a good way to link between galleries and create a good nav system in a right sidebar?
Thanks for your time, Zach Miller
Hello there
1) According to your first question. Yes, it is already compatible with it. This will be supported in order to resolve issues.
2) Sure you can choose whatever you want ))
3) Yes you can.
4) Yes, you can use it everywhere across the entire website and all post types.
5) You can choose any type of navigation which is the most comfortable for you. the theme is compatible with Lightroom.
Hi there,
To create this gallery please use “Banner with gallery” shortcode:
Best Regards,
Hello, I have sent the logins to your email yesterday. Can you please set it up as Im kind of lost ?
Hi there,
Sure, our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
i did already yesterday morning
We will assist you with this as soon as possible.
Best Regards.
Ok Im waiting. I already emailed just again
We have already replied you.
Best Regards,
Its been 15 days now, no response from your side and nothing has been fixed yet.
Hey There,
Your ticket was answered 30 minutes ago. Make sure to check your ticket activity inside your email.
All the best!
Thank you, Lidia.
Hi there,
Please clarify where you click on this links, will be very appreciated for the screenshots.
Our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
Hi, on mobile the logo is very big and it’s hard to navigate in the menu. How Could I fix it? Thanks in advance
Could you please provide the link to your website?
Hi, I’ve centered the logo but in mobile device there is a top margin very big, and the logo and the hamburger doesn’t work well. I have added this css code .mob-nav {font-size: 1.7rem; margin-top: 30px !important;}
@media only screen and (max-width: 750px) { .logo img width: 13%; max-width: 20px; } } here the link: https://www.cirocarusofotografo.it/Could you help me, please?
thanks a lot
@media (max-width: 767px) {
.top-menu {
top: 0;
}
}
ok resolved. I added empty space in every page 
Great.
Glad to hear about it
I have trouble with the install, when i install the plugins the site crashes.
Hi there,
Our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
Hi Fox-Team I got some questions before Buy.
– Is it possible to fix the arrow speed (left/right) in “Filmstrip gallery” to navigate the pictures ? (I need it faster…)
– Can I add an hamburger icon to open the menu, instead of having in desktop mode the full horizontal menu?
– Is it possible to arrange the picture layout of Filmstrip gallery when I navigate from mobile devices? knowing that when in desk mode we see a slider gallery, but when we try responsive or mobile mode is not very comfortable to watch our pictures.
Regards!.
Hello there
1) According to your first question about “Film gallery” arrows. Yes sure it can be codifieted using custom CSS codding in our theme options
2) Regardgs second question about hamburger icon. It is real the same using custom CSS coding but will take a bit more time to realize it
3) And the last question about Filmstrip gallery on mobile devices. I have double checked this information and it is real only with two next variants:
1. You can fot into all image without cutting it will lloks like that:
2. You can left it by default and picture will be cutted according to device resolution:
Instagram feed isnt working ?
http://bit.ly/2uZOIVfHi there,
Our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
hi, i get a error, when i see a product and add it to cart and go to checkout i get the error “internal server error” in chrome i see this “https://mydomain.es/?wc-ajax=checkout”, any idea?
the erro show when i clck in “confirm order”
Hi there,
Please purchase the support license and our support team will gladly assist you with this because we need more details to understand which led to this on your side. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.
