Hi,

Could you provide your wp-account, ftp-access and the url of the page that has the problem back via goodlayers profile page so we can check this out ?

Hi,

It depends. If for blog posts, content in WP editor will still remain.

However, for pages, if you’re using our page builder, you will need to set it up again.

Thanks for interest by the way

Thanks! One more question. There is more hover effects for products? In the live mode and the trial one there is no more.

Sorry, we only have what shown in the demo :/

hm,

ok, before moving on, can you try to switch to default theme first and see if the problem still persist or not? I don’t think it’s a theme issue :/

But if it’s fine with default theme, let me know.

I have just tested with twenty seventeen theme and is much better. Actually when testing with Kleanity theme the product gallery thumbnails are blurry but also don’t seem to appear in the main product box at all when clicking through each image. I have tried to find an example in your demo where you have used the wooCommerce product with some gallery images but cannot seem to find an example. I also have one other question. Is it possible to Left Align text on the product pages (rather than centred?) Thank you. Sorry I know my 6 month support has run out but I have only now set up this website up officially!

Hi,

Could you provide your wp-account, ftp-access and the page url back via goodlayers profile page so we can see more about this ?

For the left align, did you mean the description on this page ?

If so, you can try adding this to theme option > miscalleneous > additional css area for this.

.single-product.woocommerce div.product .kleanity-woocommerce-tab {
    text-align: left;
}

.single-product.woocommerce div.product .kleanity-woocommerce-tab .gdlr-core-tab-item-content {
    margin-left: 0px;
    margin-right: 0px;
    max-width: none;
}

Also there is more options of hover effects for products on woocomerce and portfolio?

Hi,

First of all, Thanks for interest

1. Yes

2. Sorry, we have only shown in the demo :/

Hi Sezg,

We’re really glad you love the theme and really appreciate your kind words! It really encourages us Thank you!!!

And if you don’t mind 5 stars would be really appreciated, it’s really important to us (You can rate the theme by logging in to your profile page, click on ‘download’ tab then click on stars)

Done! My pleasure.

Hi,

First of all, Thanks for interest

Sorry, I don’t quite understand the question Can you please explain more about it? I tried to read couple times :/

Did you mean you want to use the theme to use with your website?

Sorry I will rephrase my question. I have two domains. One is for my business and the other is personal. If I buy your theme, can I install it in both my websites OR do I have to buy it twice? Thank you!

Hi,

Oh ok, in this case, you have to purchase two license. Each for one website. One regular license can be used with only one website.

Will be updating in few days.

Cheers!

Hi I still dont see this update, please advise when it will be coming through. Thanks

oh sorry for the delay. This will be ready by tomorrow

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

You will need custom css for this. Try to add this css in admin panel :

.gdlr-core-sidebar-item.gdlr-core-item-pdlr { font-size: 20px; }

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

After tweak gravity is rolling, but Lastforms refuses to budge.

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png ) Thank you very much!

Hi,

First of all, Thanks for interest

1. Yes, you can do that

thanks, I just bought it right now

Hi,

Yes, you can put it as wrapper background.

Thanks for interest by the way

Thanks One more thing am I able to add video and gif instead of featured images in the portfolio.

Video, yes. GIF, not exactly sure, you may try yourself : http://goodlayers.theme-demo.net/kleanityminimalistwordpressthemecreativeportfolio

Sorry, for later reply.

About the parallax, you can choose to disable the parallax effect if you don’t like. The wiggle occurs because of the hardware rendering ability.

About the spacing ,you can set more padding so it has larger space in ipad.

Cheers!

Sorry, currently, we don’t have option for this :/

Hi,

1. Yes, we didn’t add in the demo but woocommerce supports that.

2. nope, we don’t have as built-in. You will need to seek for plugin in this case.

3. unlimited.

4. Sorry, we didn’t correct the customer’s site here :/

Thanks for interest by the way

Hi,

In this case, you have to purchase 3 regular license in order to use with 3 websites. One license is only allowed for one website.

Thanks for interest by the way

Hi,

1. Nope, but you can create it easily. We can guide for that too. However, it’s not really necessary.

2. Nope, I’m afraid you need to set it up again as it’s on the different framework. In our theme, we use the page builder created by us.(Fro creating pages)

However, if for the blog posts, it will still remain and you don’t have to re create it.

3. I suggest you to set up on your live site but you may create a subdomain for test site and move it later. It will be better cause you can run it on live environment and it’s easier to move comparing from the local host… https://codex.wordpress.org/Moving_WordPress

4. Nope

Thanks for interest by the way

Dear GoodLayers

Thank you for replying so quickly and in such detail. This is very helpful, much appreciated Thanks also for the suggestion of setting up a sub-domain as a test environment. I have been using MAMP, but as you said it would be good to test in a live environment.

All the best,

Angela

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here

Please also provide wp access + site url so we can check on it directly.

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!