116 comments found.
Hi. How can i update visual composer and Cryptocurrency Rocket Tools? I can’t do this and getting error. Thank you.
Hello,
You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category Pre-sales Questions at https://themerex.ticksy.com/ and provide your purchase code. This does not require support renewal.
Thank you!
Are there any updates planned? WPBakery has a new version
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and our support operator will provide you with the latest version. Thank you!
Regards
Hello. Can you guys tell me witch categories i need to choose to make a news item featured? So i can add them in the 3 top items on the index? I add a new news item, but he dont dissapear on the homepage, in the feautured (3) items.
Hello,
The solution was provided in the support ticket. Please check it.
Regards
Hi Mira, Coin convertor and chart on home page is not working on my site – http://bitcoinsmantra.com. Can you please help.
Hello,
We need to have a closer look at the issue. Please provide your website details in the support ticket at https://themerex.ticksy.com/. Thank you!
Regards
this theme is full of bugs & the crypto sidebar widgets do not work, I have had nothing but trouble & a lot of wasted time, I regret buying . I would really like a full reund plus compensation for all the problems, time & money this has cost me
Dear cj12345, Please take our apologies for any inconvenience caused. The theme is fully functional and has been installed on multiple websites without any issues. Could you please submit a ticket at https://themerex.ticksy.com/ and provide us with website link and admin details. Kind regards
How do i pick the theme style if i would like to use the magazine layout for example? And is it possible to use a blog aggregator to update automatic the articles?
Dear Donmannos, Crypton Blog archive contains 5 themes (skins) in one package: blog, magazine, coach, shop, and corporate that differ in design only. In “Appearance > About Crypton Blog > Install Another Theme Skin” section you can choose the skin for further installation, depending on the design you need. Just select the skin and click on the “Install Skin” button. Unfortunately, we do not guarantee fully compatibility with 3rd-party plugins which are not included to the theme package. Kind regards
Awesome, thanks for the quick reply!
And also some of your widgets suddenly shut down. Even tho installed the full demo again the widget like the calculator stays blank. Can you assist me as to avoid this in the future. I thought it was my fault until the reinstalled demo didn’t showed it either.
Please provide your website details in the support ticket at https://themerex.ticksy.com. Our Tech support team will help you with the issue. Thank you!
I submitted a ticket but now the link doesn’t work anymore. The all in one crypto plugin is not responding anymore. A rollback of the update neither. The developer requires 10 dollar to get the full version whilest the plugin was included with this theme. What is the solution now as i haven’t enjoyed it as i bought this theme less than 3 weeks ago. Please advice
Please check reply to the ticket.
I have to turn off all google fonts because of the DSGVO. where is that? that is enormously important for europe. And I Need the normal Text bigger.
Dear daguade, Please submit a ticket at https://themerex.ticksy.com/ and our support team will provide you with additional information. This will be faster and more effective. Kind regards
Hi. Was this built with Visual Composer? If yes then will I need to have VIsual Composer as well if I need to edit it after I buy it?
Dear Paris1, Thank you for your interest in our theme! You can use Visual composer without license key. Our license allows us to built in Visual Composer in the theme and transfer limited license to end users allowing them to use Visual composer in one end product.
Visual Composer updates are supplied with theme updates so you will be able to get new version of Visual Composer as soon as we release next update. Kind regards
Hey! Is Crypto Signals widget available only for Coach skin? Or I can use it for magazine/blog style?
Dear Dragomir, This element is created via shortcode which you can use for different skins as well. Kind regards
The Shortcuts doesnt work :
Tron (TRX) [currencygraph currency1=”trx” currency2=”usd”]
Dear daguade, Please submit a ticket at https://themerex.ticksy.com/ and provide us with admin details. Our support team will investigate the issue. Kind regards
i write on ticket
Please check the reply in the ticket.
thats doesnt work too [currencychart currency1=”loom” currency2=”eur”]
The whole plugin does not work, no shortcut, no matter what works. You have an admin access, please check that.
The issue has been solved in the ticket.
Why can not the plug-ins, the calculator, the courses, etc. have been displayed since the last update? There are only the shortcuts left
Dear daguade, Please submit a ticket at https://themerex.ticksy.com/ and provide us with admin details. Our support team will investigate the issue. Kind regards
The whole plugin does not work, no shortcut, no matter what works. You have an admin access, please check that.
The issue has been solved in the ticket.
hey when installing the theme i get “the link your following is not available” please help
Dear Customer, Please check reply in the ticket. Kind regards
Hello, Where can I find the widgets on for the sites. They are not working properly stating its not availlable. Please advised. Specifically the widgets in the side bar, like Calculator, Donations Crypto Currency.
Dear myblog1, Please submit a ticket at https://themerex.ticksy.com/ with website link and admin details. Kind regards
Hi,
I am enable to install the new theme after your update, i tried to even install the old one and now it doesn’t work
Dear cryptostec, Please submit a ticket at https://themerex.ticksy.com/ with website link and admin details. Kind regards
Hello, thanks you for this theme, It is good
Thank you very much for your kind words! I would really appreciate if you rated the theme/service in your Themeforest account. 1. Login into your Account on Themeforest
2. When successfully logged in, move your Mouse over your username as seen at the below image
3. Navigate to your Downloads
4. Search our Template, move your mouse over the last star and click, done Thanks in advance!
Hi Author, I need your help. 1. how can I change the newsletter subscribe email behind? 2. where is the home page image located ?
Dear Customer, Thank you for your questions! The newsletter in the theme is manager by Mailchimp plugin. Please leran more about it here http://cryptonblog.themerex.net/doc/#plugins_settings_mailchimp As for the home page image, please submit a request at https://themerex.ticksy.com/ and specify which image do you mean. Thanks in advance!
Can’t import demo because:
Errors that occurred during the import process: Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/users.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/revslider.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/woocommerce.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/uploads.txt'. Please, try again!
https://imgur.com/a/tWrcnDear LaurenKovar, Please check the following tutorial http://cryptonblog.themerex.net/doc/#getting_started_demo_content and find an alternative way to import sample data via uploading demo folder to the server. If the issue still exists please get back t us with admin details in the ticket https://themerex.ticksy.com/ Kind regards
every thing is working fine for me but i cannot remove the cryptoncorperate logo at the top menu section when using the homemain as my homepage,,,,please how do i remove that stuff
please nobody is helping me here
Please check reply in the ticket.
I can only import the demo data for the blog. When I try to import the demo data for the coach skin it gives me errors. I bought this for the coach skin. Why doesn’t the coach theme install the demo data?
Also when I click on install the skin. It still shows the same pages. I want the coach demo data or at least the page. Please advise!
Dear Customer, Please submit a ticket request at https://themerex.ticksy.com/ with website link, admin and ftp details. This will be faster and more effective. Kind regards
Great service and help. Thanks!
My pleasure! It would be very kind of you if you could leave a review in your Themeforest account. Thanks in advance!
I am looking for theme with customer portfolio management can this theme help ?
Dear abanksob1, Could you please specify which specific features are you looking for? The theme is built for wordpress – user-friendly content management system, which helps you to customize your website easily. If you need more information about admin panel, feel free to submit a pre-sale ticket at https://themerex.ticksy.com/ and our support team will gladly assist you. Kind regards!
basically i am looking to have an online asset portfolio for my ckients acart where i can enter data for each client , even a plugin will do .
In this case we would recommend you to use some extra plugins like https://wordpress.org/plugins/clients/ or https://wordpress.org/plugins/portfolio-wp/ Please note, we do not guarantee fully compatibility with 3rd-party plugins which are not included to the theme package. Best regards
