205 comments found.
Dear Friends:
I need to deploy a Spanish Language and other available languages (Portuguese and French) version of the theme. Please, let me know what do I need to purchase (a link if it is possible).
Thank you kindly.
Regards,
Christian Katopodis
Hi Christian,
If you want to translate your site to another language, you can use the Loco Translate plugin .
If you want to build a multilingual site, you will need to purchase WPML and use it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
I posted my query with request id #1124817 to support@kayako.com (mentioned in the support section of this item).
After 2 days of discussion (since no response from the respective team) I received this
Hi,
We do not own or support Sanzo products, themeforest.net webisite or envato market.
You have reached Kayako Support.
Hi pradiip,
support@kayako.com is not our support email. Our support site is here https://skygroup.ticksy.com/. You can create a ticket and give us your purchase code. Our support team will help you.
Best regards,
hello i am trying to change stock availabilty text. i want that to do from functions.php because i need to meet some conditions so i dont want to use loco plugin. however no matter what i do its not changing please give me an advice! thanks in advance!
i found the solution. for anyone who is wondered how. you can do that messing with woo_hooks.php in framework folder.
Hi galexstef,
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
Hello, he has tried to install the theme but he will not let me, I get this error: “The link that has followed has expired. Please try again.
I already connected my PC via WIFI and cable directly to the modem but none of the 2 ways helps to load the theme.
My WP is 5.1 .1.
Please help !!
Hi HeidiCabrera,
Please check the following things:
- Please check to make sure that you uploaded the theme package, not the package which contains documentation, license, .... For more information, please read our documentation http://docs.theme-sky.com/sanzo/#installation.
- Please check your Maximum File Upload Size. It should be at least 16MB. Please read this article https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/.
- Please check your PHP version. If it is smaller than 5.6, please contact your hosting provider and ask them to upgrade PHP for you.
If you still can not install the theme, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
HI,
Do you support AliDropship
Hi omarsy,
Thank you for interesting in our theme!
Yes, our theme can work with AliDropship.
Best regards,
I got 2 questions first of all i want to ask when i change the top bar color it doesn’t change ?
second question why cant i make 3 blocks in the widget why just 1 ?
Hi Iretowebdesign,
1. Please try clearing the following caches if you have: hosting cache, caching plugin, browser cache and CDN.
2. Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about this. Our support team will help you.
Best regards,
How can i import a pre built layout of sanzo to my website?
Hi Iretowebdesign,
You can go to Sanzo Importer to import our demo content. For more information, please read our documentation http://docs.theme-sky.com/sanzo/#demo-content.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Im doing this but nothing is importing , and where can i choose to import a pre built theme?
Hi Iretowebdesign,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check this.
Best regards,
Really great looking and performing theme, and as we’ve been testing things out…the only additional functionality I would love to see…is the ability to “swipe through” main images on individual product pages for mobile. Maybe this functionality exists in the latest theme update, but it currently isn’t working on the web served theme. Any possibility of adding this functionality to the theme? Thanks guys!
Hi cworkman,
Thank you for interesting in our theme!
Unfortunately, we don’t have this feature. With cloudzoom, you need to click on the thumbnail image. The main image will be changed by that thumbnail. Or you can enable the lighbox feature. When you click on any image, it will open a lightbox and you can swipe on lighbox.
Best regards,
Hi 1.But I can only display the main catalog without sub-catalog?
2.How can you create a step-by-step store catalog?
Hi arkadynet,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information, purchase code and explain more about your issues. Our support team will help you.
Best regards,
How can u change the text on the top of the website www.toptop.be as you can see on the top you got hotline etc. how can i change that?
Hi Iretowebdesign,
I see you found it 
. If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hey!
I like this theme very much! However, I have a little question. Is it possible to change the page where you have the product image and associated product images so that it opens in a separate window or must they open in the same “box”? I dont have any programming skills. Please see: http://demo.theme-sky.com/sanzo/shop/mauris-purus-simple-2/ then you understand what I mean.
Best regards,
Hi semiro,
Thank you for interesting in our theme!
Do you want product image to show on a lightbox when clicking on it? If yes, you can configure it in Theme Options. If no, please explain more about this.
Best regards,
Hello!
Does this support dokan multivendor marketplace? Are there screenshots or a demo somewhere to see the vendor dashboard and product creation pages?
Thank you!
Hi sibwolfsc,
Thank you for interesting in our theme!
Yes, our theme is compatible with the Dokan plugin. You can check the following screenshots https://prnt.sc/htn496, https://prnt.sc/htn4a2, https://prnt.sc/htn4cx.
Best regards,
after install sanzo theme, my woocommerce integration tab missing. how to fix it
Hi maikakm7,
Please open a ticket here https://skygroup.ticksy.com/, explain more and give us your website information. We will help you check it.
Best regards,
Hi
Can you confirm compatibility with WP Easycart and WPML?
Rgds
Simon
Hi Simon,
Thank you for interesting in our theme!
Unfortunately, our theme does not support WP EasyCart. Our theme is a WooCommerce theme. So you should use WooCommerce with our theme instead of WP EasyCart. About WPML, yes, our theme is compatible with WPML.
Best regards,
how to upgrade my themes?
i’m use 1.0.7 version.
now i had pay new sanzo and i want upgrade the themes without lost the setting.
Hi lmlbenny,
Please read our documentation http://docs.theme-sky.com/sanzo/#updating-the-theme. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, We can not apply the home jewelry theme. Whenever we try, the page appears on the blog. Only works when we apply the HOME BUSINESS theme. Can you help us? Thanks
Hi JULIANOSTS,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I have an issue with Sanzo theme. Product attribute filters does not work in second or next pages after filter results. The message is: The page does not redirect correctly. The site is: kinissisbatteries.gr/wp. Thank you.
Hi Arsbrevis,
I don’t see the message. Please try checking it again. If you still see the message, please try deactivating your third party plugins. After doing this, if it still is not solved, please open a ticket here https://skygroup.ticksy.com/, explain more and give us some screenshots about it. Our support team will help you check it.
Best regards,
Finally, I solved this issue. The attribute slugs in Greek cause the problem. Thank you for your response!
PRE SALE
I like this template, but i want know if is possible to change color black Header beacuse i would tu use picture and no Icon.
Hi Aregae,
Thank you for interesting in our theme!
Yes, you can change it in Theme Options. After purchasing our theme, if you need any help, you can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
WPBakery doesnt work on my site… I tryed to activate but couldnt find how to make it… what is happening?
Hi estudiocriativo,
Please open a ticket here https://skygroup.ticksy.com/, give us your WP admin account and purchase code. Our support team will help you check it.
Best regards,
Could somebody help me with the filter by colour search option, I am totally lost
Hi nrsglamour,
Please open a ticket here https://skygroup.ticksy.com/, explain more about your issue and give us your website information. Our support team will help you.
Best regards,
