32 comments found.
Hi! My portfolio carousel are stacked on top of each other instead of aligned on the center of the page.
Hello! Sorry, support is only available for Theme Forest buyers.
Hi there – on the portfolio carousel, how do I add another row of the slider carousel?
Hello! Only one row is available in this layout.
Hi. Actually, we’ve thought of using this theme now. Theme is showing error in portfolio sections. None of the portfolios working. Also, not able to create ticket on your support site https://prnt.sc/q3g2co. At least one support query we deserve since we have purchased theme. Please guide with the portfolio only. Thank you
Hi! The theme has not been tested with the latest version of WordPress, try using the theme with an earlier version, maybe it will solve the problem. You can also always extend support.
Hi , I’m trying to access support on http://www.fragrancetheme.com/create-ticket/ however it does not verify my ticket. I have included my purchase code. Please assist. I purchased the Whakaaro theme to make use of the Creative Portfolio – Horizontal Scroll demo of the theme but there was no option to install demo. If I can’t get this theme with that demo installed I would prefer a refund. Regards Justin Browne
Hi! Your mail has already been answered 
Hello! He bought the item in envato elements, but when using the creative portfolio template, the projects appear vertical and not Horizontal, when importing the demo, I only had the file “whakaaro.full-data.xml”
https://drive.google.com/open?id=1c5N4SZ6Iujqz7wyKBylkEn_nRqZAZp3IHello. Sorry, Envato Elements license does not include support.
Hello, we bought your theme. We registered on your support site, but we see the error: “function.file-get-contents]: failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden in /home/lesya/fragrancetheme.com/www/wp-content/themes/supportx/functions.php on line 1103 ’/>”
We can’t send our first ticket. Tell us as soon as possible how to do it. Thanks.
Thanks.
Hello. Sorry for the inconvenience with the forum. You can send your request through the profile form on the Theme Forest https://themeforest.net/user/lesya and we will try to solve it as quickly as possible
When in mobile format there is a gray area that the nav button sits in at the very top, how can I change from gray to another color. need style line in css
Hello. You can cange color on line 2935
Hello,
We are working with whakaroo business template and we would like to know if it is possible to set as background in the homepage the same design as the Portfolio:Morphing page. We really like the animated colorful “bubble” and the movement it makes when doing scroll. If it is possible, please, can you explain us how we can do it?
Thanks in advace.
Hello!
This effect is linked to the articles and will not work with the page, unfortunately.
Hi Lesya, you may recall that we are unable to log into your support system because it will not recognise our password, which I why I must raise my question here. I am setting up the Whakaaro One Page the and the styling is not correct.
Is there more than one data file because your own documentation advises to use data file demo-one-page.xml, where previously you have advised to use data file data file whakaaro.full-data.xml
Can you please confirm if there is in fact more than one data file and if so where you have hidden the others?
I have triple checked all the plugins and they all seem to be installed and activated. Please note that WPBakery Page Builder is outdated and you should updated it in the latest release of the theme.
This is how the site currently looks: http://itsi.com.au/playpen/ Regards, Chris
Hello, Chris!
I replied to your email.
I just bought the theme and it doesnt look as it should look, not like the demo. I NEED HELP
Hello! In the full archive with the theme you will find detailed documentation that will guide you step by step in installing and customizing the theme
If i am writing you is because i can’t find it
I am still unable to locate the Installation Guide or Help Documentation, is not located on the downloaded folder. I need help with this.
When you downloaded select option – All files & documentation
This Theme is terrible, isn’t easy to install at all. And there is not support. I need my money back
It is unfair to write this, because you did not even apply for support. About refund you can read here https://themeforest.net/page/customer_refund_policy
How can I change logo from brain to my own. theme options is not working
Hello. I need access to your site to check this. Because I have this function working. Could you provide access data via the email through contact form? https://themeforest.net/user/lesya
Hi, The footer widgets don’t show up on the page. Any idea what I’m missing?
Hello!
Footer as usually is not available. You can use row with sidebar element and choose footer’s widgets display there.
Hello! I am can`t create a ticket (Not Verified)
Hello!
Please provide username of the user you registered with. Also you can apply for support through the contact form in our profile https://themeforest.net/user/lesya
I am really frustrated. Where is the demo xml files. If it is “whakaaro.full-data” then this gives an error. You support system is the worst! For some reason our username and password do not match BUT WE CANNOT RESET the password.
It is almost as though you do not want to help your customers.
Please indicate where we can find the demo xml files!
Hello.
I’m sorry that you are unable to use our support forum. Please send your name when registering, so that we checked the existence of your account.
When downloading the theme, select the option “All files & documentation”. In the full archive you will find the file whakaaro.full-data.xml
Hello! I bought this theme and want to install a demo, but i can’t find the demo-data.xml file when i download the theme. Where is it please?
Hello! When downloading the theme, select the option “All files & documentation”. In the full archive you will find the file whakaaro.full-data.xml
Hey, Just bought the theme. Any way of activating the demo? Also, I’d like to request a password reset for my support account
Hello!
When you download the theme, select the option All files & documantation. This archive contains the demo data for import.
If you have any questions, I will gladly answer them 
Yeah I did that, and successfully installed the theme as well as the plugins but the site is showing as a clean slate and not as a demo 
Now you need to import the demo data and select the main page to display. Details about this are written in the documentation, in the Demo section.
Amazing Work, Good Luck With Sale 
Thank you 
Congratulations! Good Luck With Sale 
Thank you 
Congratulations for this awesome template.
Thank you! 
Nice Work,
Congratulations! Good Luck With Sale 
Thank for your nice wishes! 