83 comments found.
Elementor Page Builder supported?
Hi! You can use the theme with Elementor page builder to build the new layout.
Thanks!
ok, I installed the petz demo full, now it looks a little more similar, but not complete.
the sub items of Pages like (Gallery Addoption Our Service Service Single Our Team Testimonial Pricing table Element) does not work, it is redirected to a blank page with the server error Not Found What should I do to activate those pages?
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide this information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
Haintheme
Look!! At this moment the site is being executed in wordpress in a linux vps (linux server). I only have one user account which I access by ssh and this user is root. I do not care if your team access to my server with the user root because it is a server for testing purpose. So… Can I send them the ip and the password so that their team of technical people can access by ssh or ftp is not a problem? obviously I will also send the purchase code
Yes, it’s not the problem.
But before creating the ticket, can you help me activate another theme then go to these sub pages again? I guess it could be something wrong in your server. If not, feel free to create the ticket so our developer can clarify it. Thanks!
Look, I want to do whatever it takes to solve this problem. I bought this because I thought it was the best and I was even recommending it but I am full of problems. I do not understand what you want and I want to help, but you must explain to me better what you want me to do now What are you mean with “to activate another theme” ?
I want to make sure your WordPress and your server are configured well.
Because the sub page Gallery, Service, etc are just normal page. If you activate another theme like Twenty Seventeen theme, you still can’t not access the page so it’s not our theme issue.
Wordpress is correctly installed pointing to my server, database and database user, I also paid attention to the step of installing and activate ALL plugins.
Well…Ok. It is ready! I’ve already activated Twenty Seventeen theme. What happens now? I can see the them.
What else you need to know?
If you can see these pages, it could be our theme issue. So Please create a ticket with your site credential so we can check it!
I can see that they work normally, but I can’t see the same page like “Page”page and their sub Items like (Gallery Addoption Our Service Service Single Our Team Testimonial Pricing table Element) because is another theme .
I do not understand the realation of this. because Twenty Seventeen theme is a different template to petz that I bought
when activating another the theme, the menu can disappear but you can still access the page by going to Pages in your dashboard. You can find Gallery, Services, and other pages there. Try to select to view Gallery page and let me know the result.
This is what I currently have: https://drive.google.com/file/d/1LQ_5aMclLBgYe6Nkv28GtsY38AjLLKM9/view?usp=sharing
I thought I have explained clearly “Try to select to view Gallery page and let me know the result.”
Did you see the image? nothing happens when I select gallery
In your previous screenshot, it shows all the pages not the Gallery page
Hello good afternoon, I am very sad and annoyed by all the problems that the purchase of this template has given me. You are supposed to give me support but they only repeat their procedures. As you have many clients I also have, and I need to configure in 100% the template as the demo shows. If I am not solved today I will be forced to make a formal complaint.
In that url you can see a folder called Petz claim, and inside this folder there is a video the I make for you explaining everything. Sorry but I’m a basic user in this
If they need access to my vps I have no problem in giving them .
1.- To access wordpress are the following data: Domain name: http://wordpresslabs.tk Username: wordpresslabs Password: wordpresslabs Access to administration panel: http://wordpresslabs.tk/wp-admin/
2.- Information to access via ssh to my test server containing wordpress ip: 66.42.109.58 user: root password:H[7g=+?]BFpuuFgz
I leave expressed in this message that as owner of this server, and owner for wordpress account and also owner of the template Petz – Pet Care & Veterinary theme I give permission for you “haintheme” to access my server and wordpress account so you or tour support team can solve the problem and see that it’s happening I hope you can have a video that shows me how to leave 100 the template that I have bought as shown in the demo.
The only thing that is asking them please is to see what happens with the template and please make me a video of how to configure the template that I bought and show me the video to configure it, to have it 100% equal to the demo
If you need to know The folder of this wordpress template project is : /var/www/html/wordpresslabs/public_html The path of the template bought is : /var/www/html/wordpresslabs/public_html/wp-content/themes/petz The path of virtual host of this site: /etc/apache2/sites-available the file used is wordpresslabs.conf
Well.. I do not know what else to give them as antedentes I hope your support, thanks!
Hi! Firstly, thank you so much for your video and the site credential!
But I think you still didn’t understand my explanation before.
So I checked your site and made another video here to explain again to you. Please check the video carefully https://www.screencast.com/t/btpWppn7
Secondly, please remove all your site credential in the comment section! This is public so it’s not safe here. If you want to give us the site account, please go to our private Helpdesk system!
Lastly, please note that we only give the support for our theme problem! Your server or WordPress doesn’t be configured well. So you need to contact your server provider for this issue.
I hope it helps.
Thank you.
Ok thank you very much for your video then basically the error is on my server …. ok
I made a new video with two questions related to your video and the theme, thanks
This is the video. https://drive.google.com/file/d/1z8d54K8tMtMJaWJtm-kuy6uX9CuUQhLJ/view?usp=sharing
They are questions related to the template and not server so I hope your help in this. Thank you very much for your support that you have given me until now.
PD: How can I delete the messages where I left the information of my credentials? because I do not see that there is an action to edit or delete the comments … 
???
1. When you activate our recommended plugin, I’ll activate the page builder in the Page. You can click the shortcode to edit the content. Here is the intro video
2. In the code file, it controls how the theme works not the content. All your content will be saved in the database.
Ok I’ve done the local test using MAMP and the theme apparently works fine now if it looks like the demo version 
.
As you said, there is an error in my server (with apache that is not working well .. maybe but I do not know either .
The previous messages are no longer necessary to answer
Sorry for the inconvenience.
For now I will see what is happening on my server, but I need you to answer the following question RELATED TO THE THEME, which I explain in the following image.
1.https://drive.google.com/file/d/1ugsYsccnhucKYrF7cHd_81f61Os7XF0H/view?usp=sharing
2. My client is from here Chile, therefore I must leave ALL THEME in Spanish, so my question is: It is possible to configure ALL THE TOPIC in Spanish
I’ll be waiting for your answers, thank you very much
I answered above ” In the code file, it controls how the theme works not the content. All your content will be saved in the database.”
I think he did not read my whole message because I modified it, so I need you to read it again, thank you
Ok I’ve done the local test using MAMP and the theme apparently works fine now if it looks like the demo version .
As you said, there is an error in my server (with apache that is not working well .. maybe but I do not know either .
The previous messages are no longer necessary to answer
Sorry for the inconvenience.
For now I will see what is happening on my server, but I need you to answer the following question RELATED TO THE THEME, which I explain in the following image.
1.https://drive.google.com/file/d/1ugsYsccnhucKYrF7cHd_81f61Os7XF0H/view?usp=sharing
2. My client is from here Chile, therefore I must leave ALL THEME in Spanish, so my question is: It is possible to configure ALL THE TOPIC in Spanish
I’ll be waiting for your answers, thank you very much
Yes, you can change all the text in the theme to Spanish. Please follow the instruction here
I have created an account at https://haintheme.freshdesk.com/support and I’m logged in but clicking on your link takes me back to the login
That will help change the subject in Spanish? ok I’ll see
Yes, we also have mentioned it in the Documentation -> Translation. Please take a quick look!
Ok , thanks! I’ll see
I installed the plugin loco template, then I changed the language to Spanish as you show in the video, but the theme continues in English.
Can you give me a video?
configuration that I have made https://drive.google.com/file/d/18r-Q-hjSoiexJmO5ugcTYUKD0ql5qiJq/view?usp=sharing but the theme continues in English https://drive.google.com/file/d/1Xq6DNE6R_SgeRqjshZkQThQqGLLaNZGb/view?usp=sharing
Ahhh ok I’ll make a video for you
Ah I saw your screenshot, you’re changing the menu content, you can go to Appearance -> Menus, to change it.
Translation way only apply for the default string text. About the content like page content, blog, menu, you can change or add the content easily.
You say that the translation only applies to predetermined text, but as you see in the video nothing has changed and everything remains the same
does not change the menu to Spanish, EVEN including content and titles etc etc nothing change….. I hope your help thanks!
Please see my video here : https://drive.google.com/file/d/1Cjn6YinpMfRwFFXaFTZukp3fFvLQ8teG/view?usp=sharing
Ok, it seems this is the first time you work with a WordPress site. So I think I need to explain in the detail.
1. To change the menu, go to Appearance -> Menu
2. To change the page content, just edit this page
Here is the quick video https://www.screencast.com/t/PBAbJOzE4a
Ok, I understand perfectly well, but I installed just like you told me the loco translate and add the Spanish language … I do not understand why you indicated me do that? I mean For what purpose is the functionality “adding a new language” with loco translate?
Because take in this case Imagine that I reinstalled the theme from scratch and all that content by default I want to change it to Spanish (just for the reason of making a presentation in Spanish) and you tell me that I will have to do it manually, that is, change menu by menu and content by content?
I hope you understand my point of view of the question.
For some parts of the theme, you can not change the content from the dashboard it calls default text string of the theme, so you must use locotranslate plugin to translate it to your own language.
Here is an example https://prnt.sc/l8jimn
Sorry I can’t understand yoi
According to what you tell me, there is not an automatic option to change with the configurations of YOUR THEME set the language of the contents, menu etc etc to the English language
I have to do it manually all of that??
Loco translator did not help at all
haintheme , Forget my previous message, please I ask that I send the video that I will send you in a few more minutes, and I hope you can answer the questions I have left there. Thank you
I have spent a lot of time on this to ask about the theme and I do not see that you answer me, I hope to see the video and answer my questionshttps://drive.google.com/file/d/13fd6QDcDJdC5U0qv8q97awk3eKeF7iZu/view?usp=sharing
I saw that you understood a lot about how the theme works now.
I guess you want to know where the content save because you want to migrate the site to the live server and don’t want to lose all the change.
Basically, it’ll be saved in the database ( in your Mamp server you’re using now). You don’t understand it because you can use a 3rd plugin that will help you migrate your site to another server automatically.
You can check this plugin Just follow the step of this plugin, it also has a lot of video tutorial.
I hope it helps.
Ok I’ll see that plugins. thank you very much
HI!
Thanks for all the help so far, everything is fine from my local environment using MAMP, the web it’s work, but in my server I still can not open the links I had commented a while ago.
You have had complaints from other customers about this? Do you know of any tips or website to the I can go and find the solution?
I have searched for several websites, but I have not found the solution …
I’ve tried uploading other websites on php (which are not for wordpress), and they work perfectly. I really do not know what error I can have, it just happens to me with your template.
Thank!
No, it’s not from my theme. As I showed you in the previous video with another theme.
Your server doesn’t configure well with WordPress so you should contact server staff about this issue.
I have no idea to help because I don’t have much knowledge about it.
Thanks!
- The package could not be installed. The theme is missing the style.css style sheet. *
I will be waiting for your response and support Thank!
When I download the zip file I charge ALL the ZIP but I get the error mentioned
What I noticed, is that inside this zip is the following:
folder tree main folder documentation folder Licensing folder petz-child.zip petz.zip
I don’t understand
Hi! I recommend you go to documentation folder, then open index.html file with your browser. We have very detailed instruction here how to upload the theme and set up the demo content as our demo.
Please check it and let me know if you have any questions!
Thank you!
haintheme look:
You have six section on the top side In the left side are
Home / About / Pages (Gallery Addoption Our service Service Single Our Team Testimonial Pricing table Element)
In the right side are Shop Blog (Blog Standar Blog Single) Contact
But none of that I can see is possible, for example The contact form, or the part of our team ?? none of that can be seen that can be done
what do you tell me about it?
Did you install the demo content?
When I bought the template a zip was downloaded which contains the following file: documentation folder, Licensing folder, petz-child.zip and petz.zip. In wordpres I have uploaded petz.zip and it was installed correctly and it is the one that I have activated Look, I do not know what else to tell you, it’s everything I’ve done so far and I do not see what I bought
You have to open index.html in documentation folder. I made a video here so hope you can understand.
I know that in documentation there is the html index that explains everything, but you say that if I installed the demo and I did not understand that. Which of the zip files should I upload in wordpress, the petz-child.zip file or the petz.zip file?
You should upload petz.zip file, petz-child.zip for only the one who want to edit the code file.
I’also have the video tutorial here, it’s another theme but the process is the same.
Ok! r I have already installed the template petz.zip and and press the option “Begin activating plugins” to install and activate all the plugins.
In the documentation, in point 4 Importing Demo Content The step: Go to Tools -> Demo Content Install then click Install button It is not available in my panel
Please make sure you activate all the required extensions! In your dashboard, you can go to Unyson to check it.
Hello! how can I link a page to a button, I do not find an option to add a link to this button., what editor do you recommend? Thank you
Hi! Sorry! Can you give me the screenshot of that button?
Thanks!
Hi! Is there some search bar and search results layout on this theme? If not, do you have some suggestion? Thanks!
Hi! When you go to Blog page, you can see the search form in the sidebar, try to type the text to show the search result page.
I’ll consider adding search icon to the header menu too.
Thank you!
Hi, How to make background image for breadcrumb title sharper or use original image? it is very blurry…I uploaded the Hi Res though. Here is the link https://doctorfur.com/products/
@media (min-width: 992px){
.petz-breadcrumb {
background-attachment: inherit !important;
}}
Thanks!
Where can we download the demo content so that instead of building from scratch, we can just edit the images and everything?
Figured it out. For anyone else curious: Log into wp-admin, scroll down to ‘Tools’ then click ‘Demo Content Install’.
Hope that helps.
Hi! Thank you for the feedback! After uploading the theme, you can follow the instruction in the documentation to set up the demo content.
Cheers!
Can I change the images, color or text of any page in this template from WordPress? Thanks!
Hi! Yes, off course! you can change all the demo content.
Cheers!
Hi! I’m very upset.!! I recently bought the theme Petz – Petz – Pet Care & Veterinary Theme page 55 USD, but when I activate it from my wordpress panel I see that it is a basic them, again A BASIC THEME that does not even look like the one shown in the demo that you have here https: //themeforest.net/item/petz-pet-care-shop-veterinary-theme/19888637.
Or it is a REAL LIE what is shown in the live view compared to what I have bought or there is something hidden in that I have not activated, but- What I saw and bought is what I want to see
I will be waiting for your response and support Thank!
Hi! You should check the documentation. I’ve replied in another comment. Thanks!
Hello, I am interested to buy your theme. I have some questions please.
1 – What is your builder page?
2 – Can we include video with this builder? in a toggle element?
3 – On the demo the page “elements” is empty! Where can I see more in depth the available modules and features?
4 – Do you have examples of sites made with this theme?
5 – is it possible to add a drop-down menu with a choice on the contact form to specify the nature of the message?
Thank you for your answers
Hi!
1. It’s Unyson page builder
2. Yes, you can
3. We’ll update Element page soon
4. Yes, but I can’t share the client site without permission
5. Yes, you can
Feel free to let me know if you have any questions!
Cheers!
Hi, is there a way for us to change the location of the logo from center to the side? Could you help? Thanks
Hi! If you don’t have any menus in the left location, it will switch to the logo side layout.
Cheers!
Hi, while we can adjust the font size for desktop, I notice that for mobile version, the font size for menu and submenu are different. How do I make the font size for mobile standardize? currently the main menu for mobile is bigger than sub menu. My website is doctorfur.com
@media (max-width: 991px){
.theme-box-menu .primary-menu li.menu-item-has-children > a {
font-size: 13px;
}}
Cheers!
Thanks, it works!
Hi there, I am using the Gallery (portfolio) however there is only placeholder text for captions, I have set the captions on the images but they are not displaying in the gallery, where do I add them please? as I see no option other than on the image itself in media manager. Thanks
Hi! Please try to update the theme to the latest version 2.1 and let me know the result!
Thanks!
hi there, I am having so much problem with this theme right now. ever element is update. My client is on vacation. So i dont have access or purchase key from his account. how do i write to support for viewing the issue
Hi! We replied the ticket. Please check it!
Thanks!
Am I able to change the color scheme of the theme?
Hi! Yes, We have an option in Customizer to change the color scheme.
Cheers!
Just noticed on demo that the single services pages dont work?
for example – http://haintheme.com/demo/wp/petz/services/dog-walking/
the title comes up as BLOG POST ?
Hi! I fixed that issue. Can you check it again?
Thanks!
Hi, Very nice theme. I have a pre-purchase question: Is it possible on the adoption page, the link “adopt” to go to a page with further details and a form for adoption? How easy it is?
Thank you
Hi! You can simply create a page, then link it to this Adopt button. We have an option to add a link to this button
Cheers!
Hi there, how could I expand the logo area? my logo looks tiny in there. thanks.
Hi! What’s your site URL?
Thanks!
Overall, great theme.
We’re doing some extra editing here for a client to help get the site the way they wanted and we noticed that the Accordion Widget, the text in there displays just as text. It would be great if it displayed as a WYSIWYG text box. This would allow bullet points (what the client needs), bolding and formatting of text if needed.
I’ll be digging into the functions file here shortly to find the area to change the text section to process HTML code so we can manually add bullet points, but it would be a nice feature to add for the next release.
Also, while I’m at it, the WYSIWYG for the Testimonials does not display the same way. If there’s a line break, it gets stripped during the display. May need to be investigated.
Hi! I’m really sorry for the late response. We’re off this week for the lunar new year holiday. We’ll come back to work next week.
In the meantime, please create a ticket in our Helpdesk with the site info so our developer can clarify it.
Thanks!
- just some pre-purchase questions:
1) who is able to post animals for adoption – just the site admins, or also every site member?
2) who is able to post blogs – just the site admins, or also every site member?
3) who is able to post products for sale in the shop – just the site admins, or also every site member?
4) I don’t see it, but is there a donations feature where the site admins AND the site members can solicit donations for their animals?
5) do you think this theme would be good to use for animal shelters?
6) why is the SHOP page completely blank?
thank you.
Hi!
1,2,3 Both admin and site member with editor role can edit the site.
4. No, it’s not
5. I’m not sure, it depends on your requirement.
6. The shop is not ready for the current version. It’s still developing and will be added to the next version.
Thanks!
- oh, but if site members are given editor roles then it becomes very dangerous for the website, because that means any site member can delete the entire website or, if not, he can delete all images, all posts, all blogs, etc. etc.
You can set the member to the Author role, so they can only delete the post of them. I recommend you reading through the article here to know the member role permission on WordPress.
Cheers!
Hello,I’m a Italian webmaster, I would like to put your templates in my site web for try to sell it at my clients. How can I do it? With iframe? Or, have you any demo version that I can downloading?
Hi! I don’t understand your question much. But basically, you are not allowed to resell our theme.
Thanks!
Hi! I don’t resell your theme, but I show your them at my clients and I purchase and modify it for my client. Can I put a link at your them in my website?? Thanksss!
Yes, this is my demo URL
Thanks!
