65 comments found.
I imported the theme demo data and when I go the my site it is just loading forever and won’t show any content. Do you know why this is happening and can someone help me resolve this please?
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello! Is the theme avaiable for other languages? In my case, I would need it in EN and in PT for my business.
Hi,
Our theme support multi-languages and you can install this plugin: https://wordpress.org/plugins/polylang/ and translate the theme by Loco Translate plugin: https://wordpress.org/plugins/loco-translate/
Thank you for
hi! is revolution slider compatible with this theme?
also, we tried to use the theme on a Chrome [version 68.0.3440.84 (Official Build) (64-bit)] with mac OS version 10.11.6, but the header is not moving. could this be due to OS or is it still fixable with the codes?
Hi,
1, The Decades theme is compatible with Revolution Slider plugin.
2, I have check the Decades demo on Chrome Version 67.0.3396.99 (Official Build) (64-bit) and mac OS 10.12.6 and the header is work fine.
Thank you
Hey!
I am trying to ‘Import Content’ – but it doesn’t seem to work. Can you help?
Thanks Ankit
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
I submitted my ticket 2 days ago with no answer.
I’ll check and support for you as soon as possible, Thanks
I submitted my ticket 2 days ago with no answer.
I’ll check and support for you as soon as possible, Thanks
Hi, I get this error from Wordpress when I try to install this theme: The package could not be installed. The theme is missing the style.css stylesheet. Where can I find this stylesheet?
Hello,
Please read more this tip to fixed your issue: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you
Hi, I have submitted a ticket for support, and I have a purchase code. So as I have written before, I have a problem with the IPhone version of the theme, It doesn’t not show the pictures, the first big one (the first you see when you open the web page) and the picture where it says “DOWNLOAD THIS APP” ... On android phones and on computers it is ok, the problem is only on every browsers on iPhone. Thanks, Have a nice day
I not find your ticket on our support system: https://thememodern.ticksy.com/ , please submit a ticket on our support system to get a support from us, Thanks
Hi, We have a problem with the iPhone version, the pictures on every browser on iPhone doesn’t show, we cant see them. The problem is only on iPhone, on andorid and computers they are ok. Can you tell me how i can fix this? Thanks, Have a nice day
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hi, I have submitted a ticket for support, and I have a purchase code. So as I have written before, I have a problem with the IPhone version of the theme, It doesn’t not show the pictures, the first big one (the first you see when you open the web page) and the picture where it says “DOWNLOAD THIS APP” ... On android phones and on computers it is ok, the problem is only on every browsers on iPhone. Thanks, Have a nice day
I not find your ticket on our support system: https://thememodern.ticksy.com/ , please submit a ticket on our support system to get a support from us, Thanks
Hello,
I recently bought the decades theme and have few problems:
(viafik.com)
Only in google chrome, there is a white line above the page header which does not appear in the builder and it needs to get out. Do you have any ideas on how to remove it?
Also, the options to customize footer are very limited. Is there any way to remake the footer without using directly CSS editor? We need to have 2 containers of text in the footer and the social media.
Last thing, we want to optimize the website for viewing from mobile phones. Right now, the mobile version is very messed up. How do we optimize the content look for other devices than PC?
Thank you in advance.
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
I’m using the theme with wpbakery to edit the front end. I’m having an issue regarding “showcaseSlider.owlCarousel is not a function”.
I deactivated all my plugins to figure out what the culprit was but I’m guessing through editing my sites homepage I might have disrupted something. Could you point me in the right direction. Appsketch.io is the website address (Works live just not with wpbakery frontend editor) Thank you
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
I have already changed the logo but after scrolling down I get the DECADES Title. How do I change this? Thanks
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
FAQs don’t work anymore with visual composer
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hi,
I have purchased this theme and installed in my system. After installation I am not getting proper home page. I am getting some blank white box at the top of home page banner. Please help me to solve this.
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Where do I change the main font?
Hello,
Please install “Easy Google Fonts” plugin for your website: https://wordpress.org/plugins/easy-google-fonts/
Thank you
Hi, how can i adjust the logo size? When i try to define the size in the customizer area – nothing happens …
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
hi
when is the availability of video background for the decade theme?
thanks
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello, the video background doesn’t work on mobile devices. Is this something that can be fixed?
Question 2: how is the header built and is it easy to add more text / different images?
Hello,
1, The video background not support mobile devices, it’s use a background image to instead on mobile devices.
2, It’s easy to replace by other content / images in backend.
Thank you for interest to our theme.
I bought the theme and the end of this web I can not access, can you help? and why is that? I have license 4fe42fc9-a6c5-4061-aa64-66aab2c8774e
Hello,
Please submit a ticket on our support system for check and help: https://thememodern.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
