89 comments found.
Will there be an update soon? Mobile Logo height can’t be set and some other minor issues occure… php 7.2 leads into errors
Hi, please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress, ftp(if can) there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Or you can add our skype account: g5theme support (search with id: g5theme02@gmail.com). We will support via skype (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)).Thanks!
Hello,
Can I edit the portfolio page (grid aspect) to parallax scrolling? But keep the rest of the pages one full page (no scrolling)?
theme: http://themes.g5plus.net/orion/creative-studio/home-creative-studio-dark/
Thanks!
Hi, sorry reply quite too late. Can you explain more? I really don’t understand what you want here. Please take screenshot to easier understand. Thank you.
Hey, thanks for your reply! I fixed it.
But i have another question: can i switch the page transition/navigation to a horizontal one, like a full page slider for example, for all the responsive sizes (tablets, mobile)?
Thanks!
Hi, I’m so sorry but it is like on the demo current, haven’t option as you want to, hope you understand. Thank bro 
We purchased this theme. And we are using this on one of your website now. We have one issue now.
On single post layout sidebar comes as slide area. Where user have to click on the button to view sidebar.
Is there any option in the theme to disable that slide sidebar. And display sidebar as a normal after the post content area?
Hi. Please send me image about that button so that i can support for you faster. Thank you very much!
Hi, I have just replied here: http://support.g5plus.net/forums/topic/regular-sidebar-on-mobile-screen-instead-of-slide-option/#post-58335 ,please re-check and let me know on our help desk. Thanks!
Hello, I dont have Agency 03 in mine. Also its over 4hrs now and installing demo still at the same point.
Hello,
I’d like to kindly ask if any updates are about to come soon?
Hi.Of course, we will have an update next week. Hope you wait. Thank for your time. Thanks!
Thanks,
sure, I’ll have a fresh start with a new page based on it 
C U soon & keep up the good work
Hi, Any issues, feel free let me know, we will find out solution for that.
And please vote for my item on Theme Forest(View guide here: http://i.imgur.com/NWG5jQn.png. If you did it, please ignore this content). Thank bro
We have purchased this theme. And we are trying to install this theme. We activated this theme. After that when we tried to install all the required plugin we are getting following error
“Fatal error: Uncaught Error: Call to undefined function get_plugin_data() at /wp-content/plugins/orion-framework/g5plus-framework.php on line 179 ” When we tried to activate the Orion Framework.
What is wrong?
Hi, your case I need account to check. Please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress, ftp(if can) there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Or you can add my skype account : roi.sequa. I will support via skype (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)).Thanks!
Hi, there is a gallery widget in the footer section of “Orion Home Creative Business 02” theme. i want to show the images of Gallery in POPUP. How to make it appear in POPUP? Thanks in Advance
Hi, http://prntscr.com/i23beu .This is latest projects (portfolio), so it will link to portfolio details, doesn’t appear in POPUP. Hope you understand. Thank bro
Hi there, I’m a little confused as the download info states I get Visual Composer for $34 and Revolution Slider for $19. The WPBakery Visual Composer in my plugins won’t update as it needs activating, I try to activate it and it needs a license, but no license is available. It seems to want me to purchase the Visual Composer, but the charge is $45 ($50+ inc. VAT and handling) and not $34. Can you clarify please.
Hi again! About issue you want to purchase the Visual Composer, but the charge is $45 ($50+ inc. VAT and handling) and not $34. VC has just increased the price and this we can not control.Because we have not updated the price on the picture description of the item. We will remove this out of item. VC prices are determined by the author and can be changed at any time.I sincerely apologize to you again on this matter. Thank you very much!
Hello again, thanks for the prompt response. You’ll have to forgive as I’m relatively new to Wordpress and the Orion theme is a theme I’m struggling to get my head around. That’s not to say its not a great theme, it just has a lot more aspects than another theme I use. Basically I’m a little overwhelmed and out of my depth at the moment. So in order to use this visual composer plugin I basically need to purchase it? Thanks again. P.S. The second link brings up a 404 error page.
Hi, If you are new to wordpress, any issues, feel free let me know, we will support for you. The second link brings up a 404 error page because you not yet register account (you have to register account before download). Thanks!
I appreciate that, but unless you’re here with me I’m not sure you can help. In these initial stages I’m finding a lot with this theme difficult. It’s not so much I’m new to Wordpress (been using WP for a year now – www.yourbotswana.com), but this theme is probably better for seasoned pros. I go to customise and the options and references I don’t understand them, I don’t know what they do. I just downloaded WPBakery Page Builder and already I’m starting to think I just wasted $50+. I’ve tried to update the home page (just simply changing the text at the top) and the changes won’t save. I guess you can still class me as a beginner and this theme is very overwhelming. I didn’t envisage it would be this difficult. I’ve been at this for two weeks now and all I have figured out how to do is to change the site icon, add pages and images to the portfolio. I’ve reached that stage where I do wish I hadn’t spent the best part of $100 so far, but I have and therefore I have to make it work. I don’t know how, but I have to. I’m sure in 12 months I’ll be a pro, but for now, I’m feeling really dumb.
Hi, Please go to my helpdesk at http://support.g5plus.net/,create topic. We will support for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Or you can add my skype account : roi.sequa. I will support via skype (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)).Thanks!
I appreciate the offer of Skype assistance, but I’m in Botswana, so there could be an issue with time difference… not to mention the internet can be inconsistent. Do you have an email address, I’m slowly (very slowly) feeling my way around, but I could do with sending screenshots with a few questions. My email is gary@bluezebracreative.com – thanks.
Hi gmashworth! I thinks you should create topic on our helpdesk. Because there are many people in our support team who can help you, The problem will be resolved the fastest. Of course if you want to contact via email, you can contact through our email: g5plus@outlook.com .Thanks!
Thanks again. I’m pushing ahead to see if I can figure things out myself, but I appreciate the email address.
ok. If you still need help, feel free let me know, we will find out solution for that.Thank you
Hi. I have to say I’m disappointed. I know you respond to comments and you have forums, but I emailed the address you gave me above over a month ago (30 January) and no-one has responded.
Hi, sorry for that, pls add skype id: g5theme01@gmail.com or g5theme02@gmail.com for fastest support in this case. Thanks
How to remove related products on single product page?
Please go to Theme Options & Custom CSS & Script tab, add css code below: .related products{ display:none!important; } click “Save & Generate CSS” button. Back to frontend then Ctr+F5(or remove cache) to check. Thank you very much!
Let me know!. If you want to know more details, please add skype: nhungthai11
Hi, During installation, do I need to install the entire theme or only the desired demo can be installed?
Hi, Thank you for your interest in our theme You not need to install the entire theme. With orion theme there are eleven demo, you only need choose Install demo data you want. Please reference guide here: http://document.g5plus.net/orion/#auto-setting-up . Thank bro!
Hi Any chance I could ask temporary test login so I could try and see customisation options on my side please? I was wandering if theme could be dark? with dark background, white fonts . I checked online documentation and couldnt find any options for that. Would be nice to test it first before buying. Thank you
Hi, Thank you for your interest in our theme. Please contact us via email: g5plus@outlook.com . Thanks!
hello, I bought the orion theme on 25 mar 2017, and i have already installed it but the revolution slider that is included into the theme is not activated. I have already unistall the theme, and then installed again, but tis not working. Please your help in order to activate the revolution slider that is included with my purchase. Thanks
Hi, with licenses of plugin included bundle in my theme, you can view here to know more: http://support.g5plus.net/knowledge-base/where-do-i-find-visual-composer-license-key/ So you can download latest version here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ I’m so sorry but you can’t automatic update/active without buy license directory from author. All items on ThemeForest are the same rules, hope you understand & sympathy with me. Thanks
Hello, I just want to remove the “blogs” page and nav list item on the Creative Design 02 template. Can i also reorganise the pages and put the portfolio page on the second nav list item. No pages visibles on the backoffice so i can’t add/delete or reorganise them !!! that very strange… Thanks
Hi, Because it is onepage and we use Navigation Full Page shortcode. So to remove the “blogs” page, nav list item and reorganise the pages and put the portfolio page on the second nav list item on the Creative Design 02 template. Please go to Pages -> Edit Home Creative Designer White Page and edit / change in Navigation Full Page shortcode.
Remove Blog: http://prntscr.com/gska0o .Put the portfolio page on the second nav list item: http://prntscr.com/gskapd
Please re-check. Thanks!
Hello – This theme advertises that the Slider Revolution templates are included and a link is provided upon purchase to the PSD’s / Layer Zip Files. I’ve looked on the support forum and you have told other customers this isn’t actually available? If the slider templates are not available as advertised i will be asking for a refund. I purchased this theme for the sliders. Please advise? Thanks
Hi, In our theme was included Slider Revolution in package download. In your case please go to my helpdesk at http://support.g5plus.net/ , register account and download it here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ Any issues, feel free let me know, we will find out solution for that. Thanks!
i have issue in the CREATIVE AGENCY theme on orion theme g5theme, on the slider i cannot customize ‘PURCHASE THEME’ button.
Hi, Please go to my helpdesk at http://support.g5plus.net/ , register account, create topic & give me your account wordpress there for further support. Or you can add my account skype: roi.sequa . I will check and support via skype. Thanks!
Hi, I just purchased your theme and it’s not working. I installed the theme but it doesn’t give me “theme options” so I can’t set anything… thank you for your help.
Please check follow: 1. What version php do you using? If lower 5.4, please update to 5.4 or greater. 2. Check your folder theme has permission create/write file? if not, please set permission for it. 3. PLEASE SET VALUE FOR VARIABLES BELOW IN PHP.INI/.USER.INI/.htaccess or some where(you should ask your hosting provider): max_input_vars = 5000 memory_limit = 128M max_execution_time=300 max_input_time=300 post_max_size = 64M upload_max_filesize=32M If you did all but still error,please go to my help desk at http://support.g5plus.net register account, create topic for further support or you can add my account skype: roi.sequa . I will support for you via skype. Thanks!
Hi,
- I have PHP 5.6.27 - I can read/write - I can’t edit hosts php.ini file, I created my own php.ini file and uploaded it
Theme is still not working.
I’m sorry for reply too late at the weekend and the storm went to my country. Please create topic and send to us your account WordPress & ftp, i will check, find problem & fix it for you, don’t worry. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/
How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ Thanks
Hi there,
How do I update the Visual Composer?
Hi, please register account on my help desk http://support.g5plus.net then open link: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ download VC then manual install. Thanks
How do I the review options for this theme? Installed packaged is not remotely clear.
Hi, thanks for your interest my theme. Do you want to check ThemeOptions of my theme in BackEnd? Sorry but i don’t understand fully your mean. Pls let me know.
Hi,
I already install the demo, however when I tried to change the logo it doesn’t change. It sticks to orion logo even after I upload the different logo. Already clear the cache but still nothing happened.
it’s ok, I already manually change from cPanel
Thanks & sorry for reply quite too late at the weekend. Let me know if need help.
If we purchase the Extended License are we able to ‘white-label’ this theme to use for our clients with our business name?
Yes, you can do it with Extended License. Any questions feel free let me know. Thanks
