103 comments found.
I am triying to import revolution slider, and I have problem “Error: Incompatible Archive.”. How I can fix that?
Hello,
Please share your website URL, FTP and wp-admin details. So, we can check and fix all of your issues.
We would love to help you.
Thank you
why the third submenu of not respond?
Third level menu works very well. http://prntscr.com/jyyhrc
What issue you are facing, and plz share your purchase code also with us. Thanks
Hi again, I sent a ticket about 4 days ago and still no answer.
Hello,
We have already replied on all your emails, kindly check it. If you have any ticket id plz share it. I would suggest you to talk on a single medium/channel to avoid the communication gap. Thanks
Hi there,
Yesterday I have sent a ticket via Support Form. Could you please take a look?
Thanks!
Emil,
Hello, Please let us know your ticket ID, May be we have missed. We can check your issue and do the needful.
Thank you
Sorry but I can`nt give you a ticket ID because when I have clicked on the support button it was opened only a Form http://prntscr.com/jx5xp8 Thanks!
Emil,
Hello,
That is envato email support system. We have already got your email and replying you on same. On the to the email, we have asked your FTP and you have provided the wp-admin details.
Thank you
I told you in email that I have install a File Manager on the word press you can use it to change the files. What is happens with the support?
Thanks!
Hello,
We have replied you on your email. Everything is not possible with File manager plugin. Your website may be down while working on a file while working live.
Thank You
I am finding it really challenging to adjust the colors within this theme to match my clients brand colors. Am i missing this option someplace or does this theme not offer the ability to change colors on a global scale or even an individual scale? Many elements such as buttons, overlays, and even sections seem to be hard coded as the default demo colors.
Hello,
Theme doesn’t provide option to change the colors using admin panel. It is multi color theme and very difficult to manage all colors option in admin panel.
Thank you
On Services detailed page there is a side bar menu and i need to remove that completely and need to make the service page full width. Couldn’t find any settings in the theme options, How do i do that?
ThemeOptions doesn’t have any option to remove that sidebar. The design structure allows to keep it either left or right. If you want to remove it, you can do it by code, go to the file single-services.php and remove the code for sidebar Line 29 to Line 37
You theme is not importing the footer as in the demo. When we import the with the demo importer this is how it looks like : https://ibb.co/fZApAy
However when we add a custom menu it appears in a different style than in the demo : https://ibb.co/ityWOJ
How do we get same as? https://ibb.co/dW6UAy
Hello,
Footer menu is being managed by widgets. Go to Admin-> Appearance -> widgets
You will find options to manage the footer widgets. Quicklinks widget is fetching link from a menu footer_2. You can manage the links as you want with this menu.
Thank you
On the footer you have Copyright Right Content Link (Design by) and i need to get it opened in a new tab when clicked. Theme options doesn’t have that function. How do i do it?
Hello,
You need to make changes in footer.php to do that specific task. You need to put target blank to open new page in new tab. Theme doesn’t provide such option.
Thank you
Hi DesignArc,
Is there anyway to show pagination dots/arrows for Home Our Team block? (Similar to Team Listing block).
Thanks 
Hello,
Both the team blocks have different layout and design. If you want to make changes you can do it in vc_templates/dentalcare_team_listing.php
Thank you
hi,
We can’t change picture of page using page settings. https://ibb.co/i9U74SIt takes picture from theme options.
how can we fix this? we need to use different pictures for every page (top picture)
thanks
Hello,
Please share your website URL, FTP and wp-admin details at https://designarc.ticksy.com. So, we can check and fix the issue.
We would love to help you.
Thank you
After installing, we wanted to remove or change the image that by default appears on the pages, ie about us page. I could not find were to delete, so I inspected the element. To my surprise the image is being feed from YOUR website from this url: http://demos.pixelatethemes.com/dentalcarewp/wp-content/themes/dentalcare/assets/images/tmp/inner_header.jpg
That is completely wrong. I do not want to have any image linked to your website. Please let me know how to edit your page template so I have full control of the design. I do not want you to control what appears on our pages.
Hello,
Please go to Admin -> ThemeOptions -> TitleBar
Here you can simply change the image for inner header and upload your own image.
http://prntscr.com/jbvasgThank you
Thank you, it is our believe that after demos have been imported, images should stay local, otherwise, in the event that your server would go down, our website would go as well. Problem solved. Thanks.
Hello,
Please share your website URL, FTP and wp-admin details at http://designarc.ticksy.com. So, we can check and fix all of your issues.
We would love to help you.
Thank you
You are absolutely correct, when you replace the image it will be taken form your server. Glad to know your issue is resolved. Thanks
Checkbox and radio not showing on Contact form with contact7
Hello,
Please share your website URL, FTP and wp-admin details. So, we can check and fix the issue.
We would love to help you.
Thank you
In this field?
[Answer: To manage check box. Please put css code in custom css section or style.css file.]
Code is:
.wpcf7-checkbox input[type=”checkbox”] {
width: initial;-webkit-appearance: checkbox;}
Add code but not resolved
Please, I need a solution.
Hello,
Given wp-admin details doesn’t work and we need FTP as well. We have already requested to provide same on ticket system. We can’t help you without getting access to the code/admin.
Please share required details, so we can fix your issue.
Thank you
Hello,
It shows blocked while login. http://prntscr.com/jd7med
Please use http://designarc.ticksy.com to share website details, dont put your website details in comments (which is open to all).
Thank you
Hi again,
How the header is suppose to work ?
When Top bar : disable & Sticky header: on
1: On mobile, the sticky header do not appear when scrolling down
2: On mobile , there is a huge blanck space between header and the content ( the height of this blanck space seems equal to the height of the topbar that i disabled )
If top bar enable, sticky header appear correctly and there is no blanck space.
I dont want to use topbar and want to use sticky header. I dont want this blank space.
Please advice
Thank you
Any chance to get an answer ?
Hello,
You want to increase the height of logo in header. You would have to manage the layout. Please let us know, how much logo height you want to put on. About spacing in mobile layout, seems like you have done some wrong changes.
Please share your website URL, FTP and wp-admin details. So, we can check and fix the issue.
We would love to help you.
Thank you
Hi there, i want to use a bigger logo in height. How can i achieve that without breaking the layout ? Thanks
The template its very awesome, congrats!. I’m interested to get it but I have a question to decide my purchase: On appointment section, it is possible to use woocommerce or any other plugin that the user can paid the booking inside the web? Thank you!
Hello,
Thanks for the appreciation !!!
You can use any plugin for booking. Theme is currently using “Easy Appointments” WP plugin. You can use woocommerce as well.
We infer that you have WP knowledge to deal with the plugins, theme doesn’t create any problem with any plugin. You can contact us if you face any issue related to theme.
Thank you
Hello, I have installed this theme to test and develop on my local server. How can I access to the documentation in order to configure the theme correctly? Also, I do not see any of the 5 themes to choose from and no one preloaded example of the revolution slider. Please help Thanks in Advance
Hello,
Please go through with https://designarc.ticksy.com/article/11792
Theme has documentation folder. Please check, you will get all information in detail with screenshots. There are not 5 themes, there are 5 homepages, you can select anyone of them.
Thank you
I have already sent an email and yet there is not response. This is something urgent…..
Here is the URL for the Issue I am facing.
Hello,
Please share your website URL, FTP and wp-admin details at designarc.ticksy.com. So, we can check and fix the issue.
We would love to help you.
Thank you
I have installed theme and imported demo content including slider. All Images are showing missing and home page structure is not working at all.
What should I do???
hi,
we have some problem related with design.
https://ibb.co/bOgeFH https://ibb.co/fysEhx https://ibb.co/cexVNx https://ibb.co/mBi4hx https://ibb.co/dMpf5HWe imported demo data and set it full width. But in front side there are problems. We couldn’t fix. Also the appointment form is missing. Please help asap.
website: https://www.drahmetbekin.com to access website need to use ip in host file. 37.230.107.107thanks
Hello,
Please share your website URL, FTP and wp-admin details at http://designarc.ticksy.com/. So, we can check and fix the issue.
We would love to help you.
Thank you
Thank you very much 
Hello, the template doesn’t seem to be compatible with iPhone 6 and further models. Can you please provide help with this? Thanks.
Hello
Dentalcare WP template is compatible with iPhone. Please elaborate more what issues you are facing . Plz send screen shot of issues, so that we can fix.
Please share your website URL, FTP and wp-admin details at https://designarc.ticksy.com
Thank you
Ok. Will send you the screeshots and info requested. Thanks
Thank you for your help. It works now fine with iPhone 6. Cheers.
Great thanks !!
