228 comments found.
How to Use Tabbed Mega Menus in the Theme… I am Not getting a Proper Plugin that is compatible with travel tour…. It don’t Work in Column View…
Hello, thanks for contacting!
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
The theme comes with custom Mega Menu plugin that allows to set menu with columns: https://www.screencast.com/t/RPHPenJw8uO .
For any personal assistance please submit us a support request at http://cmsmasters.net/support/ and our support agent will be happy to help you with the theme setup.
Thank you!
Hi there, just wondering how to change the excerpt length or add a ‘read more’ link for the profiles shortcode (when it appears on a single tours page)
Hi, thanks for contacting!
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Please note that you can add needed excerpt to the profile’s settings: https://www.screencast.com/t/EvW8w5Jr and it will be displayed when using the Profiles shortcode.
Thank you!
Hello,
I am having trouble with editing theme option for individual pages. in the heading section of the theme setting in the individual page, the items are not clickable in turn its showing select color.
i updated the theme version but still not working. your help will be appreciated.
Hello, thanks for contacting!
Please note that after the theme update there is a need to proceed to Appearance > Theme Plugins, and update all the suggested plugins. You also might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
thank you so much, it worked.
Appreciate it!
You’re always welcome! Should there be anything else you wanted to ask please don’t hesitate to do so.
Hello . What causes this error and how can one fix it ?
Notice: WC_Cart::get_cart_url is deprecated since version 2.5! Use wc_get_cart_url instead. in /home/americansvisitin/public_html/wp-includes/functions.php on line 3853
Hello, thanks for contacting!
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Besides please make sure to use the latest theme version (1.1.5), please download the newest archive from the Themeforest. The easiest way to update the theme is to rename the old theme as travel-time-old in your wp-content/themes folder. Then you will be able to upload the new theme travel-time.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Hello, I have a trip site. I use Jannah theme on this site but I do not like this theme. Do you think your theme will be compatible with my trip site?
Internet address: https://www.geziyerler.com/fethiye-gezilecek-yerler
Hello, thanks for contacting!
Our Travel Time theme provides opportunity to showcase your tours and destinations, and it has all needed functionality for blog posting and social sharing. I should note that we cannot guarantee that the content created with the help of the other theme and plugins will be correctly imported and displayed when using our theme. The matter is that the themes use different post types for displaying the content, so there should be a need to create posts and projects from scratch, appreciate your understanding.
Thank you, should there be anything else you wanted to ask please do so!
Hi. The Theme Options for the heading section no longer respond—radio buttons, header image, heading alignment no longer work. Could this mean an theme update is missed or is support needed? Thanks!
Hi, thanks for contacting!
Please make sure to use the latest theme version (1.1.5). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as travel-time-old in your wp-content/themes folder. Then you will be able to upload the new theme travel-time.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Thank you very much! I will give this a try and let you know if I need further assistance.
Sure, please feel free to contact us if any further questions occur! Thank you!
Hi. I was able to correct the issue I was having by following your instructions, thank you so much! Noticed one more thing…the Twitter feed vanished from the footer after the update but the Custom Codes have not changed in the settings(elements)—not sure how to correct this?
Best Regards, Christina
Hello Christina!
You are always welcome! It is hard to advise something without seeing your site as the issue isn’t a typical one. Please contact our support team at http://cmsmasters.net/support/ for deeper investigation.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
could you tell me what the default font sizes are for the theme or is there a way to reset them? somehow the fontsize is huge for all texts on the website at the moment
Hello, thanks for contacting!
The default settings can be imported via the theme-settings.txt file that can be found in the Demo Content/3-Theme Settings folder. But please note that after import all the settings you’ve changed will be rewritten to default (colors, fonts, header style etc.).
If you need any personal assistance with the fonts adjustment, please feel free to contact our support team at http://cmsmasters.net/support/ , they will be happy to help.
And here are the screenshots with font settings from our demo: https://www.screencast.com/t/xKrHmuXm4 ; https://www.screencast.com/t/3xD5Ip6D ; https://www.screencast.com/t/eTI9OyobIZ ; https://www.screencast.com/t/nAaqi76eTpgR ; https://www.screencast.com/t/OfAi1UocRtC ; https://www.screencast.com/t/mWkn76KV ; https://www.screencast.com/t/SqL6rVey4Iu ; https://www.screencast.com/t/goxdMlP7 .
Hope they will be helpful. Thank you!
Thanks for continuous support, I’m using the Contact form 7 plugin, but not receiving the emails, I checked the email address and it is correct. Any ideas?
Sorry, I’m using the Contact forms that comes with the theme
Hello, thanks for contacting!
I can recommend you to contact your hosting provider to find out if the mailing option functions properly for your site.
If you still experience any problems, please submit us a personal request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will investigate the issue you have.
Thank you!
Well, I had to switch to a different Contact Form Plugin
Thanks for your reply!
The matter is that our Contact Form uses POP3 or SMTP protocol and the Contact Form 7 plugin uses another protocol of sending messages. Some servers do not support our protocol of sending, and in such cases we recommend to use the Contact Form 7 plugin, which is surely compatible with the theme.
Thank you!
Hello, When using Tours or anywhere in this Theme what would be the best place to add copyrights for the images that require it? Thanks,
Hello, thanks for contacting!
I can recommend you to use images with watermarks or to use a third-party plugin to automatically watermark images uploaded to the WordPress Media Library, but please note that we haven’t tested mentioned plugins compatibility with the theme, that’s why can’t guarantee it. Appreciate your understanding.
Thank you!
Hi again,
You can change this padding adding the custom css code to the Theme Settings – Elements – Custom codes tab:
.cmsmasters_open_project > .cmsmasters_project_header {
padding: 50px 0 55px;
}
Set needed values and save changes. Thank you!
Hello, I’ve opened a ticket (Request #46467) 24 hours ago but haven’t got any response yet, so I decided to write it here. I’m working on a travel agency site that’s supposed to post tours with every tour having a certain date, the problem is that I couldn’t find a Date field in the theme options when I try to add a tour, there is Tour Duration field, there is Tour Price field, but a Tour Date field (which is equally important) does not exist… I suppose you didn’t add it because there is already a Date field in the “Publish” area of the Tour editing page, but that’s a totally different thing since it’s not actually the Tour’s date but it’s the post’s publishing date, a Tour date needs to be in the future, and if you specify a future date for that publishing area the Tour then changes from “Published” to “Scheduled” and it doesn’t show on the website. Please, tell me how to change this, I need a field where to choose a future date of my own and it should be the one shown in the tour page. Thank you!
Hello, thanks for contacting! Our support team works Monday to Friday, that’s why we didn’t get back to you earlier. Appreciate your patience and understanding. Our support agent Alex has responded to your ticket, so please check your inbox and Spam folder.
Please note that you can add the needed info to your Tour using the Tour Info fields: https://www.screencast.com/t/wkHtL3hHMi And the default Tour settings can be set in the Theme Settings – Single Posts – Tour tab: https://www.screencast.com/t/cbc28zhZ4oDc
Thank you!
THIS THEME HAS DEMO IMPORT CONTENT??
Hello, thanks for contacting!
Sure, demo content is included! Just please note, that images will be substituted with placeholders as we can’t distribute them.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
I loaded the Demo content I want to disable some of the Tours so then do not show up in the site. I don’t want to delete them. Is it possible?
Hello, thanks for contacting!
Sure, you can set Tours visibility to Private in order to hide them from the front-end: https://www.screencast.com/t/5RcjuuiXq
Kindly let us know if you have any questions or any assistance is required. Thank you!
Hi, thanks for the question!
The link you provided leads to the homepage, to provide the link to the concrete page please remove the frame first: https://www.screencast.com/t/R2FI5XQ3E and then you’ll be redirected to the http://travel-time.cmsmasters.net/ .
Button with external link can be added on every page easily with the help of the Button shortcode: https://www.screencast.com/t/5CkV6Fk5Wh ; https://www.screencast.com/t/ef0TiJH7zTH .
Adding such buttons above each tour: https://www.screencast.com/t/d1FX3qCi0 requires serious theme customization that is beyond our support policy, but please note that the Tours post type provides opportunity to add the Tour Link URL: https://www.screencast.com/t/YPr5Oj0i to redirect to external link URL instead of opening tour page, hope such solution will be satisfying for you.
Please feel free to ask further questions. Thank you!
Thanks a lot! Tour link without opening tour page may be another possible option for us.
You’re always welcome! Should there be anything else you wanted to ask please don’t hesitate to do so.
Hi. Can you duplicate a tour? To maintain the structure of an existing one to create a new one. Thank you.
Hello, thanks for contacting and for your interest to our theme!
You can create tour’s template and use it afterwards.
I should note that there will be a need to add Tour details and Additional Info fields manually for every tour because there is no possibility to make mentioned fields part of a template. You can try to use some third-party plugin for the purpose but I should note that in fact we do not guarantee third-party plugins compatibility with the theme and thus can’t recommend you any. Appreciate your understanding.
Should you have further questions please feel free to contact us at http://cmsmasters.net/support/
Thank you.
Hello, thanks for contacting!
The theme was checked by Themeforest reviewers and satisfies requirements in both coding and design. Errors and warnings from validator aren’t critical and, in some cases, quite common for WP themes and plugins.
The theme is proven to work well without raising any issues, please make sure not to install plugins that were not meant to be used on this theme.
All personal assistance is provided via ticketing system only, appreciate your understanding. Please submit us a personal request here http://cmsmasters.net/support/ in case you have further questions.
Thank you!
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Unfortunately my demo files got deleted. It would be so nice if you share it. 
Thank you.
Hello, thanks for contacting!
The Demo Content folder is located in the main product archive – the one, that contains licenses, documentation, and theme package for installation. You can always download it in the Downloads tab of your account.
If you experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you with the theme set up.
Thank you!
Hello, i want to buy the theme, but first i need to know if is compatible wit mercadopago plugin and if i can create tours and hotel reservation too. thanks for the information.
Hello, thanks for the question!
We don’t guarantee MercadoPago plugin compatibility with the theme as we haven’t implemented tests with it. You can try installing it to see whether it will be helpful to you (sometimes plugins work fine just out of the box). Appreciate your understanding.
For Tours we created the custom post type: http://travel-time.cmsmasters.net/tour/snorkel-tour/ that allows to add all needed info to the content area and to the Tour Details sidebar.
As for the reservations – the theme comes with the custom Contact form builder plugin and it is also compatible with the Contact Form 7 plugin, so you can create the contact forms in order to receive the data about the reservations. Hope it will be helpful.
Please don’t hesitate to ask further questions. Thank you!
Who do I remove the Cart Icon from the Main Menu?
Hello, thanks for contacting!
To remove the cart icon you can deactivate WooCommerce plugin or (in case you want to use mentioned plugin) add the following code at the Custom css field: https://www.screencast.com/t/IZaPLIvtOSg
.cmsmasters_dynamic_cart .cmsmasters_dynamic_cart_button {
display: none;
}
Thank you!
are there any tutorials to use the theme >?
Hello, thanks for contacting!
Our theme comes with a detailed How-To available in the DOCS folder of the general theme archive (it’s the index.html file which should be opened with your browser). Besides please see the video tutorials here and our support team is always ready to assist you if any help is required.
Thank you!
After an update the Layer and Revolution Sliders are requesting activation, how can I re-activate them again?
Hello, thanks for contacting!
Layer and Revolution sliders come with the theme and can be used for free without authorization key (which we can’t distribute), as it isn’t required for slider functioning, but it allows to get plugin updates via dashboard. In fact it isn’t necessary as updates for the sliders are provided in theme archives on Themeforest. This situation is typical for many other plugins as well, you can read more about bundled plugins in the following Envato article: https://goo.gl/TqW93v
And you can always receive update for slider, as well as any assistance regarding it, by contacting our support team at http://cmsmasters.net/support/. Thank you!
