740 comments found.
Please help me setup the yotpo rating for the products
we need to add this script to our product.liquid
i’m not able to figure out where to add this script to get it at the desired place
3F’ | replace: ‘x%x ’,’ 26’}}” data-description=”{{ product.description | escape }}” data-bread-crumbs=”{ for tag in product.tags }{{ tag | escape }};{ endfor %}”>- see screenshot here – https://drive.google.com/open?id=1gkxMyqoxpZt6D5EzYyCQwyKBcqO3h5hV
Please modify in product_page_area.liquid
Currently we only support default review app
Hi, I have setup the portfolio fine, but it is displaying in masonry layout (uneven). I would like it to display as an even 4 column grid layout (even rows).
I have checked theme docs, videos and also checked the links in these comments, but I cannot find any info on how to set this up.
Exactly like this demo: https://demo-basel.myshopify.com/blogs/portfolio I would like the version “Gird With Text” where on hover it says “View Large” button and opens feature image in modal.
Can you please tell me how to do this?
Thanks
Hi there, you can check this option http://prntscr.com/jxe82p in Theme Setting
Thanks
Hi,
We’ve purchased this theme and I have 2 questions:
1. How do I reduce the size of the tilte on Product Pages – it’s far too big.
2. Is there a way I can reduce the height of the Main Menu as it’s taking up a considerable amount of page on the upper fold.
Thanks
I’ve managed to change the title size with css code – but the height of the main menu doesn’t seem to change.
Hi, can you give me your store url, I need check it first because from our demo, the logo size is correct and it make header look good, so I think may be the reason from your logo is big. So hope you can give me your store url and I can take a look
Thanks
Hi yes the url is https://juniorbambinos.com
Hi, you can add this Custom CSS to Theme Setting > Custom CSS
.main-nav .menu > li > a {
height: 40px;
line-height: 40px;
}
Thanks
Thank you
Is there anything I can do to increase page load speed?
May be you can use simple slider instead Nitro slider, optimize all images before upload, remove the library to Bundle and Lookbook if you don’t need use these apps
This is my suggest
Thanks
Hi,
Can you advise why I have this text appearing on my cart page:
6500” data-format=”£{{amount}}” data-vid=”31198334025” required=”required” step=”1” min=”0” max=”999” name=”updates[]” id=”updates_31198334025:39b06a4d55c2c3c231411a1c1d2e8a86” value=”1” title=”Qty” class=”input-text qty text custom-qty” size=”4” pattern=”[0-9]*” inputmode=”numeric”>
Please ignore the above comment
OK
I can’t install free templates in Nitro Powerfull Slider. When I press the download button nothing happen. I tried with diferent browsers but the same problem.
Hi, currently Nitro Slider only support the template from theme package, we are not recommend use from library
Thanks
How to install easily the Nitro Powerfull Slider ? When I paste the slider code to my theme I got this: https://image.prntscr.com/image/Gip1iLNYTn_yJ2xMjeHOyA.png
Hi, you need active Basel theme and click to INSTALL button from slider app, you can check this article : https://the4.co/knowledge-base/how-to-install-slider-in-theme-basel/
Thanks
STILL SAME PROBLEM: https://image.prntscr.com/image/0OSiCKAWRsq99N3Qhco_TA.png and when I try to import a slider from your library : ERROR.
Paid for this theme but still can’t use it. great job.
Plz create staff account to my email the4studio.net@gmail.com and confirm the store url here, I will take a look. Hope you can patient because i am sure something wrong with what you did.
Thanks
You don’t need staff account to my store to permit me to install sliders templates
. 4 days, still same problem.
I need to check the issue, if you don’t collaborate so we can not find the reason for you
Thanks
Theme Updates: The methods recommended to update to new versions of the theme do not transfer app data and modifications. For example, with one of our apps, whenever we update the theme we have to request the developer reinstall their code to make the app functional again. For future updates, can you list all the changes and provide the updated files so we can manually update each file?
Thank you.
Regards,
Robert
Hi, because your app has modify our theme so when update, it require add the integrate code again so I recommend you ask app owner help you note all file need change so after update, you can do it by yourself 
Thanks
Hi! I’m interested to buy this theme. But i need to know if it’s possible to hide the reviews from products.
Yes, it’s possible
You can see this option http://prntscr.com/jupb0b
Thank you! How can I hide the post author on blog post?
Hi, you can add this CSS to Theme Setting > Custom CSS
li.meta-author {
display: none !important;
}
Thanks
Hi, it looks like the support site is down. I’m trying to install and am having some issues with simple modifications. Like how can I make the top nav not all caps.
Error 502 – https://the4.co/knowledge-base/
Also, cannot verify purchase code…
Hi, you can use this system https://support.the4.co/ . Our server provider is upgrade so it affect to our website 
Thanks
Error – 401 – cant-verify
Cant Verify Purchase Code
Please choose this ticket http://prntscr.com/jtx6ax
Hi, With the promo pop-up, is there a way to make it only display to the user for their first visit?
If a user enters their email address and submits form, each time they visit the homepage they are shown the same pop up, even though they are already subscribed.
I can see the setting where if they dismiss the pop-up, then it doesn’t show again for 7 days, but I don’t want to show them after first visit.
Thanks
Currently Basel doesn’t support it
may be we need customize to have
Thanks
ok thanks. Is there a javascript file I can access? Are you able to tell me the file and row to edit?
Please check our code and modify here http://prntscr.com/jtumzq
Thanks
Hello.
How can I do the email sign up section like the template: https://lovintage.com/enews.png Thank you very much
Did you purchased our theme?
Yes. BASEL
I don’t see purchased tag on your name, Please share purchase code so we can verify you as a customer
e0f5b6c5-5afd-49e0-bd80-4dac8ee34c20
Item ID: 14906749
Item Purchase Code: e0f5b6c5-5afd-49e0-bd80-4dac8ee34c20
Purchase Date: 2016-06-23 11:58:55 UTC
Did you purchased Basel WordPress version or Shopify version?
Wordpress
This is Basel Shopify version support/comments area. Please write in Basel WordPress for support
https://themeforest.net/item/basel-responsive-ecommerce-theme/14906749?s_rank=1
hi contact us page no longer showing maps: Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
I checked your new demo doesnt show there either..can you please post here how to fix it as i believe many people will contact you so you dont have to re explain
thank you
Hi, thank you for let us know, can you help us submit ticket to https://support.the4.co/ so I can check what happen 
Thanks
Hello. Just checked our site and Google map no longer displays on the contact form. Javascript error? Did something change with the last update? Thanks.
Yes, we have solved and updated in v2.1 and you can see the demo here https://demo-basel3.myshopify.com/
Thanks
It is still not working even with the latest update. Does not work on your demo store basel3 above either. https://snag.gy/kON4tZ.jpg Thanks.
In order to show the SALE label on products, do I need to add a tag to specific products? How is the label being applied? THANKS!
SALE label only appear when your product have compare price and it show as automatic. So you don’t need add a tag to specific products
Thanks
Hi,
Is is possible to turn off the scrolling on the Layered Navigation and show all the tags on the sidebar?
Our customers keep missing tags as they do not know that they have to scroll on the sidebar to see them .
Thanks!
Hi, can you take a screenshot to make more clear for me ?
Thanks
Hi, The theme is great thanks.
Why when using the in built mailchimp forms, does the user enter their email address, then it take the user to a second screen where they need to enter their email address a second time? This seems very odd…
Why doesn’t the form just submit from the promo pop-up or the footer section and not open a second screen?
Is there a way to stop it taking the user to a second screen?
I have manually updated the theme’s code to use the my embed from MailChimp, but I would prefer just to use the theme settings.
Thanks
Hi, can you give me your store url. currently when customers enter the email to newsletter, it will open new tab with confirm subscribe and this page come from Mailchimp
Thanks
Hi, Thanks for the reply.
I cannot show you on url because I have already replaced the form with a native mailchimp embed code. This doesn’t open a second screen, where user needs to enter email address for a second time. This is what I would like the behaviour to be.
Thanks
I am not sure understand for enter email address for a second time because you only need enter email one time and Mailchimp will open new tab to confirm you subscribe. Can you submit ticket here http://support.the4.co/ with screenshot so we can assist you faster
Thanks
Hi. I have a few things I need fixed on the theme.
1. How do I remove the whitespace between sections on the homepage?
My homepage is setup as follows:
main menu / logo, whitespace, banner parallax, whitespace, product categories, whitespace, featured collection, whitespace, newsletter signup, whitespace, footer
I need the whitespace removed so there is no gaps.
2. With the product categories section (on homepage) displaying on mobile, there is a whitespace gap between category 1 and category 2, where on desktop there is no gap as I set it to 0px. How do I fix this?
3. Again, with the product categories section (on homepage) I have 2 categories displaying, when viewed on mobile they are side by side and it is hard to make out the details, how do I have it so category2 is displayed underneath category2 instead of side by side on mobile. It’s fine on desktop.
Thanks!
Won’t let me edit first message, Sorry, that should read:
how do I have it so category 2 is displayed underneath category1 instead of side by side on mobile*
Hi, please help me submit ticket to https://support.the4.co/ with screenshot for each point so my developer can assist you faster
Thanks 
Thanks. I have submitted a ticket!
Hi, is it possible to use this theme with Klaviyo?
Hi, unfortunately Basel only support Mailchimp
Thanks
How do you remove nitro slider..tried every way possible on customization we click delete this content doesnt work nitro slider still stays on our site?
You can remove Nitro slider by
- remove Nitro slider app
- go to Theme Editor and remove this one http://prntscr.com/jovqmt
Thanks
Disabling the Top Bar stops the sticky header working on desktop and mobile.
Ii even went back to the default theme to check and still the same (Using Ecommerce header design).
Note, enabling [Header above the content] appears to fix it but unfortunately I dont want this effect.
Hi, can you make more clear the issue for me ? i am not sure understand
Thanks
I see, please help me submit ticket to https://support.the4.co/ with store url so our developer can check and solve it for you
Thanks
Unfortunately I cannot create a ticket as your ticket system doesn’t recognize my Envato Purchase Code?
Please choose this option when create new ticket http://prntscr.com/jovr6z
Thanks
I love your theme, but yes…you absolutely need to be able to make this easier to work with, especially when you are advertising these items below:
7 Portfolio styles Text on mouse over Hide text on mouse over Bordered Style Bordered inverse Text under image Text with background Text with background alternative Portfolio masonry grid Full width portfolio Portfolio columns 2 3 4 6 Portfolio spacing 0, 2, 5, 10, 20 or 30 pixels Portfolio filters color schemes
Also, please do keep your documentation updated and easy-to-follow. Your documentation is missing this and the article at https://teathemes.net/knowledge-base/use-portfolio-basel/ is difficult to follow.
Hi, thank you for love our theme. Can you check new knowledge base here https://the4.co/jhelp_kb_cat/basel-shopify/ ? We also have video tutorial https://www.youtube.com/watch?v=J_9Yx4Sx6l4&list=PLA7nTzZdSen2OakP6oPNkMQk6YK__Y5j4&index=1 . Can you check it ?
Thank you