170 comments found.
Hi,
We noticed some odd behavior while refreshing pages with a product list with owl carousel. You can observe this on the homepage of our website but also on your own theme demo. Products are aligned like they should on the first page load.
However, when we refresh the page the productalignment breaks and each product becomes full with. It looks like the owl carousel is not properly initiated after page refreshes.
We also checked the theme demo’s and you can observe the same behavior there. Please check https://techone.kutethemes.net/home-06/. Simply reload it a few times and you will see what I mean.
I can also provide you a screen capture movie or screenshots but if you can tell me where to send them.
I hope that you can help us with a solution for this bug
Thanks
Hi,
It is strange!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Jim
OK, let me double check the theme and if it has issue like what you mentioned, we will update… Do not worry. Thanks
I am unable to edit contact details and about content in footer please help
Hi,
We do not support directly in here. Please purchase the theme then visit this link: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
Best regards
Hi,
You have not bought the theme yet. Pls buy it before using then we can support for you. Thanks!
Hi, I just bought the theme. Can I have the item in slider (free shipping + money back + Online support) from Home 03 within Home 06 theme?
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
This theme has no attributes feature for products , completely dissapointing
Hi,
Many thanks for your order!
Maybe, you did not configure it correctly.
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
Hello Kutethemes,
I’ve noticed that the layout of Techtone isn’t working in IE 11 (Not just in my site, but also your demo on kutethemes.net) Is this an known issue? And are you going to fix this bug?
Hi,
OK, let me double check. Could you send me some screenshots and say more detailed? My email is dinhduchoang@gmail.com. Thanks!
Hi, wp page builder 5.5 doesnt work ! It says.. Please activate your copy of WPBakery Page Builder. need update.. need license key could you pls help me ? thanks
You only need to remove that plugin from your site then re-setup the plugin again. The plugin package on our host, is always the latest version. Thanks
More questions, please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hey, I bought the theme Cosre last year. The theme was nice, but is very slow. I saw it is not available anymore. My support is finished, I would like to buy more support time. But before doing so, I wanted to know how to increase the performance of the theme? Did you take it away from Themeforest because it is too slow? I sent emails to kutethemes@gmail.com and contact@kutethemes.com, I never got a reply. Could you please let me know where I can contact you?
Hi,
There are some reasons, we decided to remove it from themeforest. You can choose one of my theme to replace it. I can send you the package. Hope that you understand. Thanks!
Hi, I keep editing my site. But I have a problem; The banner on the homepage looks very complicated! And I can’t access the poppup that is closing the screen when I look at Mobilden.
Could you please login to our support system: https://support.kutethemes.net/sign-up
Post a ticket and Our supporter will help you.
Thank you very much for your patient!
Hello there! license is not accepted! what should I do? I also cannot use the “home 03” theme. not like the demos. please help me! I can’t do anything for 3-4 hours 
P/s Pls do not submit too many new posts. Just reply under one post, I will support for you. Thanks!
Hello there! license is not accepted! what should I do? I also cannot use the “home 03” theme. not like the demos. please help me! I can’t do anything for 3-4 hours
Hi,
Please send me the admin login plus one FTP account to my email: kutethems@gmail.com. I will support for you. In the email pls mention to your username and purchase code. Thanks!
Hi, I have installed the theme, but footer builder to edit address is not working, how do I edit the footer contact information, address etc.
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hi! My Woocommerce says the TechOne template outdated and update it. How can I fix that? Thanks
Hi,
download our latest package and update it.
Thanks,
Can I update WPBakery Page Builder if I have purchased it in this theme TechOne? ıt doesnt work properly and I can’t activate.
To receive automatic updates license activation is required.
Hi,
I bought an extended license. You can update that plugin by updating our theme. Thanks!
thank you but can i ask when did you buy the extended licence? 27th October 2018 an update came. and I downloaded it. there is no new other update in my downloads page.
re downloading changes something?
Hi,
We only update the theme when it has some small issues that need to be fixed or WP/Woocommerce has some updates,... you can download the update package anywhen to update for your site.
If you need some help, pls submit a ticket, our supporters will help you Thanks Jim
Why its having wp bakery, instead of visual composer? in feature list you’ve mentioned visual composer?
Tried installing pre-made themes. Doesn’t installs anything. Wp Bakery blocks not working either. Useless theme wasted an entire day.
Hi,
Both of theme is one.
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
“Both of theme is one”.. What do you mean? People buy products based on whats mentioned in features. You’re misleading
Sorry, if it is misleading! all of our themes have visual composer. Let our supporter guide you. Please login to the above support system, post a ticket and our supporter will guide you.
Thank you
All the products added to the store have ended on the homepage and the site has become extremely slow. Where do you limit the number of products that appear on the homepage, pls? This is URGENT.
I mean the section of NEW PRODUCTS, ONSALE PRODUCTS, MOST VIEWED. Thanks.
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
You can configure to show limited the items of each tab,...
Many thanks for your patience! Best regards Jim
Hi there .. is there a way to keep the vertical menu open at all times ?
Hi,
You need to customize the theme following the idea. Regards!
Hello,
How do I customize the CART BUTTONS colors?
Do you can sample scripts I can use?
- URGENTHi,
Many thanks for your order!
We do not support here. We do not support for customizing too. However:
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there we can give you some suggestions.
Many thanks for your patience!
Hello,
I have tried several times to the following without success:
1. Password Reset (error: This is email not exit.) 2. Register with the same and or new emails- alongside the purchase (error: This username is already registered)
Can you support via email – this is very very urgent.
Hi,
I have just tried the reset password function and it is OK: https://drive.google.com/file/d/1lGe543jfaHEvCnVBEULVgFfRmswCu5oz/view?usp=drivesdk
In the past, you used this email: https://drive.google.com/file/d/1oDI6op9Qj1yzi9c0eCjJHdBf9724Uw0S/view?usp=drivesdk
If you want to change the email, pls send me an email to contact@kutethemes@com. I will update the email for you. In the email, pls mention to your username and your old email. Thanks!
Okay. I was trying another mail. Thank you.
OK, you are welcome!
I want to remove it, but couldn’t find where the image is hiding. Thanks
Here is my website carnanocoating.com
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Jim
Thank you for your quick response. I bought several themes from you including one Magento theme. For this theme, my tech support is expired. But I just need to know where this image hiding since it makes Google marks my website as some contents are not safe. Thanks
Yes, I can understand. But maybe, we need to check the source code a bit
Thank you for your quick response. My website is www.carnanocoating.com. Thank you
Hi,
Normally, you can replace that image after importing the demo data. Maybe you did something wrongly. You can delete it directly from the database. If you still could not, pls send me the cpanel, I will help you.
Send it to my email: kutethemes@gmail.com. Thanks!
Thank you for willingness to help. I checked the Media, but didn’t find the image. I also checked the image according the path wp-content/uploads/2017/04/,,, I just couldn’t find this image in the folder. I will send my login info to you. Thank you
OK, all done 
Hello, I want to ask before I purchase if it’s possible to have the categories menu on the left of the front page on all pages, including single product page and categories pages. Thank you.
Hi,
You can do like that but you need to customize a bit.
Thanks!
Is that something you could help me with or do I have to pay for that ?
You need to do by yourself or using our customized service. Thanks
Hi, just so you know there is a conflict with the ‘WooCommerce Currency Switcher’ plugin – Gives a 500 Internal Server Error when enabled so i’ve switched it off until the plugin gets updated.
Great theme otherwise.
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
Hi Jim,
Thankyou for your fast response, The author did a update a few hours later on the conflicting plugin so after re-installing ‘WooCommerce Currency Switcher’ the issue was fixed so that part is up and running again.
Really appreciate your support & advice – Best Regards
You are welcome!
