708 comments found.
Hi there,
My client is interested in your theme but I have a couple of questions first.
1. I’m going to start with the one page theme and then eventually her website will grow to a multipage site – how difficult it is to change from a 1 page to a multipage site?
2. On your demos you have an extra clickable icon to the right of the top navigation. When clicked this opens a contact box of some sort (contact details, newsletter sign up form, social media links). We would like to disable that feature. However we would like to include social media icons and links into a footer column. Does your theme allow us to do that easily?
Thanks, Tanya
Hi Tanya,
Thanks for reaching me!
Here are my comments:
1) It is pretty easy. All you have to do is change the menu links;
2) Yes, that is possible to do with the theme options;
Let me know if you buy the theme and need help with something.
Cheers!
Hi
I can not import, neither from file nor from url.
How can it be solved?
Thank you
Hi,
Thank you for purchasing!
The import process is described on the theme documentation and you also have some video tutorials on our YouTube channel.
If you still need help please open a support ticket here https://support.pirenko.com/
Cheers!
Hello
I’m sorry, I follow the instructions and it does not matter at all.
It says “importing, wait please” but when it ends it has not imported anything, but it also does not give an error message.
Regards
There must be something wrong with that particular install, because the feature is working perfectly. Please open a support ticket and send me the login details for a quick check.
Thanks!
Hi, will the contactform be updated in regards to the new GDPR?
Hi,
Thank you for purchasing!
I would recommend using the Contact Form 7 plugin. Here’s a tutorial about adding a consent checkbox https://blog.strategiq.co/gdpr-compliance-with-contact-form-7-and-flamingo-what-ive-found-so-far-f0aefd0ca91a
Cheers!
Hi There, can’t I update the theme to the last version as my license has been expired? Thanks in Advance
Hi,
Yes, you can update the theme with support expired. I would recommend using this plugin for the update https://envato.com/market-plugin/
Cheers!
I know how to update the theme, but the problem is with these two plugins can’t be updated or installed (Failed) Plugin WPBakery Visual Composer Plugin Fount Framework
http://www.pirenko.com/theme_plugins/fount/fount_framework.php?prk_version=55&prk_key=on&prk_domain=http://diskdr-ksa.com&prk_theme_id=8112414… http://www.pirenko.com/theme_plugins/js_composer/js_composer.php?prk_version=545&prk_key=on&prk_domain=http://diskdr-ksa.com&prk_theme_id=8112414…Apparently you have an invalid license key.
If you still need help, please open a support ticket here https://support.pirenko.com/ and send me the WP login details for a quick check.
Cheers!
I can’t open a new ticket I get this message “We’re sorry, but you don’t have any themes with active support. You can check the current license status here. If you think this information is not accurate or made a recent support purchase please click here to refresh your purchase history information.”
.
In that case please send me a private message (contact form on this page https://themeforest.net/user/pirenko ). Cheers!
Hi Pirenko,
i’m web developer (Both Wordpress and Frontend) having experience of 7+ years – I have done lots of projects for themeforest – if you need an developer please mail me at themezane@outlook.com
” I’m sorry if this comment distrubs you “
Hello, I used your theme on a site for several years. Now this site no longer exists and I wish to reuse the theme on another project. However, can not enter the Purchase Code.
Thanks for your feedback.
Hi,
Your support period has expired and it must be active to enable the licensed URL change. Please renew support and then open a support ticket here https://support.pirenko.com/
Cheers!
So, if I understand correctly, your policy is: We buy a theme, we link it to a domain, and if we want to change the domain name, we have to buy the theme again? The license is not for life?
The license is for life, but now, after the support period is expired, you want to use the theme for a different customer/job which is not allowed. You can see that here https://themeforest.net/licenses/standard -
it is stated that “You may charge your client for your services to create an end product, even under the Regular License. But you can’t use one of our Standard Licenses on multiple clients or jobs.”.
If you think that I’m wrong please reach Envato Help Center.
Thanks!
You do the one who does not understand. The website on which the theme was installed was that of a friend. Now he does not have a website anymore. I want to use the theme for MY PERSONAL website. There is no “customer” in this story. I find myself with a theme that I bought and that I can not use!
You can well imagine that if we do not find a favorable outcome. I will not keep a good impression of this theme and will not buy it again.
Ok, thanks for your feedback. Have a nice day!
I am trying to make the team show in 2 columns on mobile. i have tried a few plugins but no joy – any tips greatly appreciated. cheers, chris
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Virus detected by Gmail / Google Drive scanning engine in the latest version of the template ..
Hi,
Thank you for purchasing!
There’s no virus on the theme folder (Envato would never allow that when we upload a theme update).
If you think that I’m wrong please open a support ticket here https://support.pirenko.com/ or reach Envato Help Center https://help.market.envato.com/hc/en-us/requests/new
Please consider also renewing support, because it has expired. Cheers!
yes I am pretty sure as well.. please try uploading Wordpress ZIP available on themeforest to Google Drive or as a attachment in Gmail .. could be false positive for Gmail virus scanners as well but no harm checking it out
Once again, please follow one the steps above if you think that I’m wrong. Thanks!
Hi Pirenko, what would be the best way to update your theme? Without losing the content etc.. I have some horror experiences in the past, but may-be today it is quit easy. I looked into the Envato Toolkit, but I don’ see an option there.. Thanks Edlef
Hi,
Thank you for purchasing!
You can see how to update the theme here https://www.pirenko.com/2016/11/23/easier-theme-plugin-updates/
If you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check.
Cheers!
Thanks for the fast reply! I will try it myself and hopefully it will work out. It used to be a pain…
Wow, that is great plugin! Although it says it is not tested for WP4.7 and the plugin itself is not updated for more then a year. It worked. For other users:
There will be no sign of the plugin anywhere. For updating you choose Themes -add new-upload theme—then select “fount-theme.zip” To my amazement it updates (without notice before!) and it helps you with updating the plugins. Brilliant!
Thanks for the kind feedback 
Hi, i have updated wordpress, the plugins and the theme but when I try to use the builder i get a js error in console: “selection is null”. Why?
Hi,
Thanks for purchasing! For support with any of our themes please open a ticket here https://www.pirenko.com/support/
Cheers!
Hi Pirenko, I have a problem the slider doesn’t slides on mobile devices. Can I manage this in the settings or is this a bug?
Best regards, Nico Caputi
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!
Hi! I’m getting a message that the zip file for this theme is infected with a virus. Do you have a clean copy of it? Not sure what is happening here! Thanks…
Hi,
Thank you for purchasing!
There’s no virus on the downloadable file package. Envato has strict rules and procedures for all the zip files that are downloadable.
With this said, some virus detection softwares may think that some parts of the code are infected, but it is not true indeed.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Hi I am considering purchasing your theme and my client has selected the following as their preferred layout… https://www.pirenko.com/fount-adventure/
I am wondering if Store functionality comes with this theme and can be used with the above layout version my client is interested in?
Thank you
Hi,
Thank you for reaching me!
Yes, you can have the Store on that demo functionality. The demos are just a starting point. You are free to change them completely.
You can mix all the demo features, colors, content, whatever… And you can build a single or a multi-page website (there are demos available of both).
Let me know if you buy the theme and need help with something. Cheers!
Hi !
My license is marked as already registered on jeankinsella.com Or it’s the site agencebigmama.com that uses your theme. Thanks for your feedback
Best regards
Hi,
Thank you for purchasing!
I don’t understand your question… Can you explain the issue please?
Thanks!
Can you deactivate the license on the jeankinsella.com website, please?
That website is using this theme so it has to have an active license. You need to have one license per website. Thanks!
It’s a mistake, this site will be closed. We will use the theme on another site.
Well, what I’m seeing is that you have used the theme on 2 websites at the same time with the same license. For that you should have purchased 2 licenses. If you think that I’m wrong please reach Envato Help Center. They will get in touch with me if I am wrong.
Otherwise purchase an extra license and validate your install at agencebigmama.com
Cheers!
Hello,
I am using Fount for a site that is mostly one-page-scroll format, but has a couple standalone pages. When on a standalone page, clicking a nav link back to a main page section causes the window to scroll such that the top of the section is covered by the navigation. It seems that there may be some sort of JS offset behavior that isn’t triggered when the page loads at a particular anchor #section, and the default browser behavior is positioned too low.
Is there an easy fix for this?
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!
Hello,
I am finding that visual composer freezes after attempting to load, and is quite an old version. I have disabled all other plugins with no change.
Could you please suggest the solution?
Thanks
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions (it seems that you did not update the plugins yet). If you still have trouble send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Please consider also renewing support, because it has expired. Cheers!
Hi, since the latest update there is an error on website http://www.hiskasiska.si/kontakt/. The page is blank and inspector shows Uncaught TypeError:
Hi,
Thank you for purchasing!
The problem seems to be related with an Anti-Spaml plugin. Please turn it OFF for a moment and try again.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Thank you! Works like a charm! 
You are welcome 
hi, http://sonviscosvalldemossa.com/ just updated the them, but the websit is not working, can you tell me what happend? I installed all so fount framework 5.1 & WPBakery Visual Composer 5.2
Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Please consider also renewing support, because it has expired. Cheers!
thanks for the wuick reply, just send you that, thanks
Hi,
PLEASE IGNORE – I am a silly billy, I forgot to install the framework – all working
I had to redo my WP site and I installed the theme, but there is no One-click install demo content in the menu?
I have the latest theme (V5.1) and I installed and activated it.
Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Please consider also renewing support, because it has expired. Cheers!
Is it possible to add a button inside of the header?
Hi,
Thank you for purchasing!
Yes, sure… You can use the page builder that is included with the theme for that.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!
