Hello,

I’m not sure exactly what you mean. You highlighted the block’s category tags in that screenshot. Category tags can be enabled or disabled from here: https://www.screencast.com/t/ZQFwWdyHZbY If this is not what you mean, please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newspaper/ and provide more details to your reuqest.

Thank you! Bogdan B

Hello stevenpreece,

Yes, it is possible but only through the code. As a hint, you should edit the loop-single-3.php and single_template_3.php and change the code from there.

Hope this helps!

Thank you! Catalin L.

Hello rwmedia1,

Unfortunately, that functionality does not exist in our theme for post pages, sorry! Notice that the infinite load pagination is only available for block pagination. Please check here -> https://forum.tagdiv.com/block-settings-guide/ for more information.

Thanks for your understanding! Catalin L.

Hello monikbr,

Please notice that the boxed layout is displayed when a Background image or color is setup from Theme panel. If you do not like this, you should simply remove that background and the theme will be automatically switched to the normal layout. For more information about this setting, please check our documentation from here -> https://forum.tagdiv.com/newsmag-background-introduction/

Thanks for your understanding! Catalin L.

Hello evanino,

Make sure that you are using the latest version of the theme installed via FTP way because this issue has been fixed in the latest version. Also, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding! Catalin L.

Hi,

Most image problems are caused by plugins, theme modifications or code entered in the theme files or theme panel. Please check these one at a time. Deactivate plugins (except theme plugins), temporarily remove theme panel codes or additions and modifications to theme files. Check if this has any effect.

If there is still a problem, send us an email at contact@tagdiv.com and provide admin access. We will take a look.

Thank you! Simion C.

Hi,

A limit is set for the support period only, you can use the theme as long as you want, also have access to all future theme updates.

According to Envato license terms the theme can be used for a single end product (website)

- https://themeforest.net/licenses/standard

We provide detailed guides to install the theme, please check these

- https://forum.tagdiv.com/newsmag-install-via-wordpress/ - https://forum.tagdiv.com/newsmag-install-via-ftp/

Thank you! Simion C.

Hello,

Unfortunately the woocommerce templates cannot be changed from the theme side. It is the plugin that offers the implementation, not the theme. You will have to contact the plugin author for an alternative ‘on click’ option for product images.

Thank you! Bogdan B

wow, thanks! i create a child-theme and edit it. i see tagdiv just make enough for it to show.

The sample child theme is only the primary files required for a child theme to work. If you want to add to it, you will have to use this guide: https://forum.tagdiv.com/the-child-theme-support-tutorial/

If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.

Thank you! Bogdan B

Hello,

Sorry but directory listings are not part of our plans for the moment. There are plugins that can be used in this regard, but i cannot recommend any since they are not tested with our theme.

Thanks. Bogdan B

Hello,

I have tested this on my end but could not recreate the issue. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you! Bogdan B

Hi,

So you are switching between two themes and there are problems with the sidebars. Maybe check the settings of both themes, check if the sidebars are set properly and they contain widgets.

I can’t say unfortunately why that happens, you could consider using a single theme for the website and set it as you want to avoid such issues. Both the themes have no problem displaying a sidebar in normal conditions, but maybe your setup breaks this functionality.

Thank you! Simion C.

author and a date is active ….

https://prntscr.com/k12tes

But the error in appear suddenly without any change on theme

Hello,

Please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate

Thank you! Bogdan B

i have contacted you via email… please check

we did everything in the steps and it still doesn’t work

Ok,

Please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin and cpanel access so we can investigate this

Thank you! Bogdan B

just emailed you guys thanks

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you! Bogdan B

Thanks for your help Bogdan. The problem was Wordpress and the Timezone. The TZ was set to Berlin but Wordpress has set the time 2 hours in the future. So the cron job had problems to publish the pages. I have set the UTC Time manually and now it works with publishing.

Hello,

If you refer to the mega menu, you can remove it from the WordPress menus section. https://forum.tagdiv.com/newsmag-mega-menu/

Thank you! Bogdan B

Hello,

This issue is a very old problem. It was an issue on the old version of the theme and affected the users that did not update their themes. It was an exploit found for older versions but it was already fixed by us in the current version of the theme present at the time. it only affected users with older versions active. You may have been one of these unfortunate cases and held on to older versions of the theme. In this case, updating is not enough to get rid of the damage already done. Please clear custom js and the ads section of malicious code and then use wp security plugins. https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

I hope this helps. Bogdan B

Thank you for your reply. I have removed Visual Composer and built and new page with Tagdiv Composer but in your page builder you can see this: Title background color: Title text color: But there is box to add a color. This same thing happen in newsletter. I think think there should be a box to insert the form code but no box or space shows up. Maybe I am missing something here. Thanks again.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate this issue. Please also include a link to this conversation so we can identify you.

Thank you! Bogdan B

Thank you Bogdan B. I comes out that these were happening in Chrome but not in Firefox. I am sending you login credentials in case you would like to investigate more. Thanks.

Hello,

1. What slider are you referring to? All of the sliders available in our themes can be implemented through the tagdiv composer. Please use this guide to learn how to add content to your pages: https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

2. Images work just fine on your site both on the homepage and on articles posted: https://www.screencast.com/t/xgcLgXRR0n

3. The gallery seems to be working fine: https://www.screencast.com/t/rnEFSnmiF The images are all inline.

4. This is because you use a ‘jb carousel plugin’ to show the images. Please use the default theme lightbox instead.

5. The sidebar on your page works properly.

Maybe the issues were already fixed in the meantime?

If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newsmag/ The comments section here is destined for presale questions.

Thank you! Bogdan B