56 comments found.
Tried contacting support over a week ago through support.themeindustry.com, never heard back, and can’t access my account there anymore. Any other way to contact support?
UPDATE: got access now, and issue was resolved
Hi Luis,
I think there is some misunderstanding at your end. You contacted our support on Friday (late night) and since we don’t provide support on the weekends we provided you the solution on the next working day which was Monday (morning), After that never heard back from you and today you have replied against that provided solution. Just to clarify here is the screenshot of that conversation https://www.screencast.com/t/eu8Ce5zIYfl
Thanks!
Hi, I have a problem with my <prev> div id=”map-container”>... </prev> When I insert my Google Maps API key, I always get the following error message:
“Unable to load Google Maps correctly on this page” and this message also appears on your presentation site: http://www.themesindustry.com/html/xeone/index.html
Would you please help me
Please contact our support at http://support.themesindustry.com
Can you please ad search field on top menu.
Please contact our support at http://support.themesindustry.com they will assist you in this regard.
Hi, is there a script included that is disabling right click? I’m trying to examine the code with Chrome Inspector as I tweak the template but can’t.
Yes, we have added a script. You can ask our support staff after the purchase they will give you the non protected version of this template.
Please help, when installing the theme we fail with the following message:
Installing Theme from uploaded file: themeforest-21801381-xeone-one-page-parallax.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello, Areyou trying to install it as a WordPress theme? This is a HTML template, clearly mentioned on the template.
ok, it looks like i have to install it directly into cpanel hosting. Is there a guide for installation or something.
You simply need to upload it under public_html or www folder on the root of your hosting.
Actually i am building new wordpress builder, i like to use all your templates in my plugin to look more attractive to sell my product, is this possible with Extended licence and is there any rules after we purchase the license.
Hi, You can check the license explanation here https://themeforest.net/licenses/standard
Hi Subhani, Yes you can use all these templates in your plugin after buying the extended license 
Ok, actually my product is premium product, so after purchasing a extended license I can use it my product , so I can sell my product with out any problem right and is there any limitations and copyright and rules we have to follow for this usage
Yes you can use the extended license to include in your one product (plugin). For any other new plugin you make, you need to buy another Extended license for that too.
Ok
The video template does not work on Mobile/Tablet – only on Desktop!
We have received your ticket, our support staff will assist you soon.
I have tried to install this theme on wordpress and alway get the message below.
The package could not be installed. The theme is missing the index.php file.
Theme installation failed.
Its an HTML template which can not be installed on WordPress.
Can I combine the elements of different templates?
Yes you can combine the elements of different templates of XeOne.
Hello i just notice that the parallax is not working on mobile devices e.g. on iPhone the image is zoomed in and static (looks terrible) on S8 it does show the image but its static
you can view my example here: https://www.kiki-health.com.cy/
is there any fix for that? Thank you in advanced M.
Hi lbenvato, Please contact our support at http://support.themesindustry.com
Hello, we have a problem with “egualheight”. When the text-col is bigger (height) than the img-col, the image gets proportional distorted. Is there any way to keep the proportions and hide parts of the image instead of squeezing it to the div ? Thank you.
Hi Andrereese, Please contact our support at http://support.themesindustry.com
Just purchased for a project. In the INDEX FLAT File, where do i edit the words showing up in the TYPEWRITER.js. The words are creative, flexible etc. Please help.
Please contact our support at http://support.themesindustry.com they will help you.
Is there a dropdown menu(navigation) example?
Please contact our support at http://support.themesindustry.com they will help you.
Hi, Please let me know if I get images with this template
Hi, Images are not included with the template however we can give you an album link in which all the images are located at one place. Thanks!
I bought this template. can you please email me the album link for all the images ?. This is very urgent please
You can get all the images from here https://unsplash.com/collections/1829062/xeone/8a4d709a6ac1a9f423ceca0c028cf41f
Thanks for the reply. But it is very difficult to find the images on album and try to rename it in all the files. can you please email me the zip of images folder ?
Please contact our support at http://support.themesindustry.com
Hello, would you please tell me how to make the links in the navigation launch external pages but keep the look and design of the nav bar?
Thank you
Hi flashmx1, Please contact our support at http://support.themesindustry.com
Perfect, thanks so much.
Hi, I need some lines to explain the portfolio image. Is it possible? Also, do you have a portfolio theme that shows more than one picture per project? Thank you
Hi Luiz, I couldn’t understand your question but portfolio is not supported for the multiple images yet however you can have gallery detail page for more images. Thanks!
Hi, Thanks for reply me. I mean the lightbox of the portfolio only shows the image and, sometimes, a subtitle of it. I need the write a longer description about each images.
I need to write a longer description about each images.
Yes that is possible, you can contact the http://support.themesindustry.com
Hello,
Does the theme have a wordpress version?
Hello, Not yet. We are working on the WordPress version and it will released soon. Thanks
Hi, is it possible to use a Vimeo video for the BG video home ?
Hi, Please contact our support team, they will better assist you. http://support.themesindustry.com
Hi, Can you share examples of developed websites from this theme ?
Hi Vikbag, We don’t have access to the developed websites from this template.However, you can go through the demos.
Hello, I bought this template that is very good. But when viewing the design in Google Chrome, and clicking on Clients, the background image of the video disappears. It happens to me at http://www.themesindustry.com/html/xeone/index.html.
Cuando pulsas F5, y vuelves a recargar la página ves las imágenes de fondo y si vas al inicio y vuelves a pulsar en Clientes vueleve a desaparecer. Solo me pasa en Google Chrome.
When you press F5, and you reload the page, you see the background images and if you go to the beginning and click on Clients again, it disappears. It only happens in Google Chrome.
Hi Stalinmanu, We have received your ticket and our support staff will assist you very soon on this issue.
