29 comments found.
Hello,
website bug (white screen) when I try to update to last version of wordpress. Is there a new version of the template compatible with last version of WordPress?
thank you,
Hello,
Please renew your support, and then Please contact me with full details from here https://bolvo.com/support/ including URL and wp-admin(if possible).
Hello,
I need to upgrade WordPress to version 6.1. Is the theme compatible?
And when will be the next update of the theme?
thank you,
Hello,
is it possible to have an answer?
thank you,
Hello, It was updated after your initial comment, and it works fine with latest WP, if you face any issue, let me know.
Hello,
When I use 4 fly over images item in the same row, the images size are not the same. How is it possible?
Hello,
Please renew support.
I am having errors on almost all my website pages with Google Search Console and the breadcrumbs of your site template. BREADCRUMB – Unamed item (Invalid URL in Field ID) Can you explain how to fix this?
As you might have noticed I used a third party plugin to power breadcrumbs, I advise you to activate https://wordpress.org/plugins/breadcrumb-navxt/ this plugin and deactivate the breadcrumb-trail plugin, if you face any other issue let me know, and please share admin info as well.
Hello,
When is the next update? Thank you,
Hi,
The next version is being built from group up, with many modern options, thats why its taking time. Meanwhile, if you are facing any particular issue, let me know and I will apply the fix and update.
Hi! I update my web hosting PHP version to 7.3, and when I do, your website template gives me PHP errors. It only works with PHP 7.2 How can I fix your template to work with newer PHP versions? Thanks
Hi, I see you have emailed me as well, I have replied with more details.
I didn’t receive any email, please reply back to me.
Still no emails, please reply back to me, 3 days already, and my extended support is almost over.
Hi,
Sorry for the delay, I have replied your email.
and do not worry about the support period as the bugs needs to be fixed no matter what. 
I’m having issues with the my menu logo position, I’ve sent multiple emails with no reply. Can you please reply to me. Thank you. (I just renewed my support for this template).
Can someone please answer my emails? ... 5 emails sent so far for a menu logo position issue … no answer. I paid for extended support, can you please at least answer my emails? Thank you
Hello,
I have replied your email with the solution, sorry for the delay it was due to some unforeseen reason.
I did not get any emails with solution. Every time you say you send emails, I don’t get them.
Hello, we are going to buy the theme but just wanted to check it is still being updated as the last update was October 19. Many thanks.
Thank you for your interest. Theme is very well supported, the updates are being managed externally. Also keep in mind that your purchase is risk free, if it doesn’t work out, you can ask for refund.
Thanks very much for the reply and information.
Hello,
How to have a 2 columns blog page?
thank you!
Hi,
There is a 2 column blog page. https://fitzeous.bolvo.com/blog-2-column/ You can use Blog-2col page template on given page, to have it.Hi! How can I make the sidebar sticky? Thank You!
Hi, Sorry this is not a native feature in this theme, I suggest you to try this plugin instead https://wordpress.org/plugins/mystickysidebar/
Hi! On homepage about section, I’ve selected an image for the video, however, the default image provided by you is still being displayed. Is this a bug or what should I do to display my selected image? Thank You!
Hi, Thanks for purchasing the theme. Please go to themeoptions/general to force the video image change.
Hello,
I want to change the fonts for the texts and for the title. How can I do that?
Hi,
I updated the theme, please go to wp-admin/appearance to trigger auto update.
After updating to v2.5, you can find new styling options in wp-admin/Themeoptions/Styling & Fonts section.
Let me know if you have any questions or if I missed anything.
Great! Thank for for the fast answer. I would need the KoHo font. Could you add it on the list? Thank you so much!
I saw you created ticket also, lets communicate there further.
Hello,
Do you have an example of a price table element?
thank you!
Hi,
Sorry there is no pricing table for now, but you can use free plugin https://wordpress.org/plugins/price-table-for-wpbakery-page-builder/
I have installed the template and it does not look like the one in the example. I’ve followed all the instructions as listed and still no results. Just getting a blog page. Been working on this for 4 hours now and ready to ask for a refund if the issues not resolved.
Hi Douglas,
I saw you created the ticket, it just needs few clicks to install the demo content. I have set you step by step instructions to do so.
I’ve done all that and even re-installed it on another computer with the same result. I sent a request for a refund. Please refund my money as I don not have the time to spend trying to figure it out. 6 hours so far…..
Hello, i’m very happy with your theme but at the blog posts i can’t get space between headings are rows, they are very close together, even if i hit enter to have a space after i save the changes it still dosen’t have that row space, any suggestions?
Hi,
Are you using Gutenburg editor, if yes, you can select Paragraph for proper spacing. You can see theme’s default post elements spacing looks good https://fitzeous.bolvo.com/rest-your-way-to-health-and-vitality-for-health/ if you still face trouble, Can you supply website url and wp-admin info(if possible) so that I can check the issue myself and take further action. You can contact me directly at https://bolvo.com/support
The nav menu is not displaying. Seems to be a conflict with your templatation framework.
Hi,
On my demo site https://fitzeous.bolvo.com/ I have framework plugin installed too, and menu works fine, so there can be some other issue, I see you created a ticket and I replied to you.
I have installed the template and it does not look like the one in the example. There is no way to show cover 4 as seen in the example. Either I am given a solution or they give me back the money. I have already sent two emails and I have not received an answer.
Hi,
Thanks for purchasing and the delay was due to Sunday. Anyways I received your email and have installed and setup your website same as my demo.
dear author,I love this theme very much,but I need a BMI calculater function.
Hi,
Thanks for your interest, you can use this plugin to have BMI calculator.
https://wordpress.org/plugins/easy-bmi-calculator/Thank you,I have purchased the theme,when I install the default content,Import_().xml is ajax error,please help.
Dear author,I have install the theme success,the ajax error seems like the problem about my internet web..thank you all the same.
Glad to hear that
Hi,
Can you supply website url and wp-admin info(if possible) so that I can check the issue myself and take further action.
Dear Author,I have another problem,I can not change “the Image used as BG image for video” in FT Video.Thank you.
Hi,
You are right, sorry about this problem and I am fixing and releasing the fix in next version.
Hi,
I have updated the theme and submitted, its in review queue. I added an option to change BG image for video.
You will receive and email from Themeforest when the updated theme is ready to be downloaded. Once you receive that email please update the theme. Here are the instructions to update the theme http://kb.templatation.com/article/35-how-to-update-the-theme
Great Work, Congratulations Good Luck
Thanks
Is this compatible with Woocommerce?
Hi,
Yes, ofcourse it is, you can check the demo of WC integration here https://fitzeous.bolvo.com/shop/
