161 comments found.
Hi there! I purchased Journo but when I import the demo it says “100% complete” but it didn’t actually upload anything. Can you help me out?
Hello,
Thank you for purchasing Journo!
We were experiencing a temporary server issue, but it’s back to normal now. You can try importing the demo again. We apologize about the inconvenience.
If you need further help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will assist you as soon as possible.
Regards, Edge
Hi!
Pre purchase question:
I love the theme, would be use for a blog in two languages. Usually we do es.domain.com as the spanish version and we install double de theme. Would I need a second license?
In past purchases because is the same site is no needed but i thought I may ask
Hello,
Thank you for taking interest in Journo!
All our themes are translate-ready, which means we have included .pot file that contains all labels within a theme. So, all you have to do is to install some translation plugin like WPML, Polylang or Loco Translate and adapt the labels to spanish language. These plugins have the option to insert language switcher to your website, so user can easily change site language. You don’t need a second licence for translating our themes 
Edge
Hi,
I hope you can help me.
When I write a post for my site and add a featured image for the thumbnail, the featured image also shows in the post. Can I keep the featured image thumbnail but remove the featured image inside the post?
Thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hi! Just a quick pre-purchase question. Can I build something like the landing page with this theme? I’m referring to this page in particular: http://journo.edge-themes.com/landing/ Basically I want to know if it’s possible to build custom pages like that one.
Thank you!
Hello,
Thank you for taking interest in Journo!
Sure it’s possible. When you import our demo content you will have this page on your side as well. This page is created like every other, it just showcases our theme’s features.
Best, Edge
Hi,
Your theme looks great, but is there any “trial” version to test its features before purchase? Thanks in advance.
Hello,
Thank you for taking interest in Journo
Unfortunately we don’t provide back-end access as a trial, you can only see our framework with this screenshot. Thank you for understanding.
Edge
I absolutely adore this theme, and would like to use it for my lifestyle blog. However, what I’m missing is a sidebar. Is it possible to add that in the design developer? Like a sidebar with an info box, picture of me and a few other widgets like Facebook-page, Instagram socials and so on?
Hello,
Thank you for taking interest in Journo!
You can see sidebar in action on this page http://journo.edge-themes.com/author/amy-burton/ We have included only a couple of widgets, but it can be populated with much more.
Edge
Hi, got a question.
Is it possible to make an specific page style for each category. For example, my intension for this template is for a travel blog so for example the category of “Travel” when people clic on it it will appear an specify page style showing other categories inside travel, and when someone clics on another category inside travel it will show the another page style for that category
is it possible? and if it is, is it easy to do it?
Hello,
Thank you for taking interest in our theme!
All taxonomy pages (categories & archives) must have the same appearance, otherwise theme would be very heavy to load & it would take enormous amount of custom coding to achieve this. So, basically, this is not possible by default, sorry about that.
Edge
Hi, can you help me please.
I want to make the Menu header and side bar as this page http://journo.edge-themes.com/where-to-find-the-secret-to-a-long-healthy-life-3/How can i do it, cause your help file is not that complete
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
hello! Do you have any website examples that use this theme?
Hello,
Thank you for reaching us!
No, unfortunately not. We don’t have such an examples, sorry.
Edge
Hello to you. I am very happy with your theme but I have a little problem. I can not change the small description of the articles on the pages and I do not know where to go.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hi, love the theme. I have some presale questions.
Is it possible to have my post layout to look like this?
http://www.espn.com/espn/feature/story/_/id/23051130/will-luka-doncic-next-star-nba-player-europeI mean can I set the post to have no sidebar and the featured image to be full width? And also can I adjust the post margins to replicate the link above?
Thanks and GLWS!
Hello,
Thank you for taking interest in Journo!
Sure, you can create something like this http://journo.edge-themes.com/what-alberto-savoia-can-teach-you-2/
Best, Edge
Hello,
Beautiful theme !
Please tell me if :
- possible to have a more developped footer, and to have diffentes footers for specific pages ? - possible to have a specific header for differents pages or do we have to choose a unique style of header for the whole site ?
ea
Hello,
Thank you for the kind words!
You can have different header and footer for any different page. In-page settings allows you to modify header and footer for each page individually
Best,
Edge
And i can imagine it is possible to customize your demo homepages and to mix some elements from differents demo homepages ?
Hi,
Yes, this is also possible
Edge
Please tell me more about Visual composer :
1 – Is it what we call now WPBakery Page Builder ? 2 – Do you provide a permanent licence with the regular updates ? 3 – Is it possible to integrate in the site some addons provided by Visual composer ? 4 – I am specialy interested to display some posts or information trough a tabs system. Possible ?
Thank you for all these explanations.
Hi,
1. Yes, WPBakery is formerly known as Visual Composer.
2. Yes, you will receive a lifetime updates.
3. Yes, all WPBAkery add-ons are compatible with our themes.
4. Tabs can contain anything you wish, from a simple text to a video background, so, basically, this is not a problem.
Best,
Edge
Tabs may contain also some posts with foto, introductions and read more links ?
Hello,
Yes, you may insert any WPBakery element to the Tab holder.
Edge
What to ask for better than your template ?
Hi,
Thank you for that It’s important to know that you can always submit a ticket in our support forum https://edge.ticksy.com/ for anything you might find difficult or confusing.
Best,
Edge
“Ingrid” demo is not properly responsive to window size changing. Ruins website at slightest resize of the window
Hello,
I located your support ticket #1620014 Our agent is already looking into your issue and you will receive response shortly
Edge
Hi I really like the theme but I have a question. Is it possible to apply a theme that already show as example?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hey, love the theme! I’m curious how to add a search icon to the sticky menu. Any direction / advice is appreciated, thanks!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hi, I am interested in buying your theme but I have few questions first. I am looking to build something similar to this: http://www.cntraveller.com/?international
1) Does your theme support extensive customization options? Like modules layouts, popup videos, content filtering, parallax videos and images with custom text?
2) Do you have AMP and Instant Article Support?
3) Does theme support multiple post sliders?
It would be great if you can check my example website I have provided and let me if I can recreate that website with your theme. Also for your reference, you can also have a look at Jnews, that have very extensive customization options but UI is not that good.
Thanks in Advance.
Hello,
Thank you for taking interest in Journo!
1. Yes, customization options are endless and you can change whatever you desire within our theme
2. You can always reach our support here https://edge.ticksy.com/ and our agents will refer to your question(s). There’s also a list of articles with FAQs https://edge.ticksy.com/articles/ so you can check that out as well.
3. Yes, we use Revolution Slider plugin that has this feature included.
Regarding replicating specific website, it doesn’t seem like a tough job but it would require some additional content managing. We can’t say you will reproduce exactly the same layout as per mentioned website, but you’ll get something similar. Additionally, our agents are at your disposal every day, so you can ask them for some guidance in development process.
Best, Edge
Hi,
The theme looks amazing. I had a few pre purchase questions:
1. Is the theme compatible to a multi-site installation 2. We are an NGO and want to use the same theme for 3 websites. How does the licensing work for multi use?
Thank you
Hello,
Thank you for taking interest in Journo!
1. Yes, it’s compatible with multi-site environment.
2. Each installation requires separate license. For example if you install the theme on another domain, you create a new instance. An overview about all licenses can be found here: http://themeforest.net/licenses , but if this article doesn’t answer your question we recommend to contact Envato directly.
Edge
Thank you for your quick response.
Hi,
You’re welcome, all the best.
Edge
Great Work, Congratulations GLWS
Thank you very much
Hello
I just bought your theme. I love the demo “Jorunn by Journo”, how can I have the same presentation? I can not find this demo there in the demo import part. How can I do to have the same please?
Hi,
Thank you for choosing Journo. Just import our demo content on your installation (you’ll see one option) https://www.screencast.com/t/gLdiI1IfW3 and you’ll get all pages imported. And then in Settings > reading you could choose desired page for Homepage https://www.screencast.com/t/30udZst799NB
Best, Edge
Hey guys, love the look of the template! Is there some kind of user guide for Wordpress newbies like me for once I’ve downloaded and installed the template? Thanks!
Hello,
Thank you for writing in. Glad to hear you like our theme. Here you could find out our documentation http://journo.edge-themes.com/documentation/ If you need further help, our support team is on your service at https://edge.ticksy.com/
Best, Edge
I love this theme. I would like to know if it is possible to add more modules to the home page. I would need to add a footer with map and contact information. Is it possible to do it using visual composer? Let me know. Thank you!
Hi,
Thank you for taking interest in our theme. Glad to hear you like Journo. Yes, of course, you are able to combine and mix all features using Visual Composer drag &drop page builder.
best, Edge
