130 comments found.
Hi, the menu text and logo doesn’t get changed even though I have altered the header skin setting from light to Dark. Any ideas?
Hello,
Please see this article of ours: https://select.ticksy.com/article/13365/ .
If you need further help, kindly open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you.
Thanks, Select
My Revolution Slider, Select Core and WPBakery Visual Composer needs to be updated, but I can’t do that without the license. How do I solve this?
Hello,
Please update to the latest theme version – it contains the latest plugin versions. If you need further help, kindly open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you as soon as possible.
Thanks, Select
I have already updated my theme to the version from july 3rd, so that can’t be the reason. ‘Synergia’ is missing from the drop down menu, when I try to submit a ticket.
Hello,
Please try once again; Synergia should be on the list: https://www.screencast.com/t/tC2cMHybI .
Thanks, Select
Theme needs php7 or also works on php 5.*?
Hello,
Thank you for your interest in Synergia! Our theme works fine with PHP version 5.6 and over.
Best, Select
Where Can I change the Background Image for the Full Screen Menu? Help on this one from anyone would be most appreciated. Thanks!
Hello,
This can be done in Select Options > Header > Full Screen Menu > Background Image. If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Am I going to recieve a response on the support ticket raised 6 days back? Are you going to provide a concrete solution to the issue and consider this as URGENT in anyway? More than 6 days have passed and you dont care to resolve the issue? Is this the support I paid for??
Hello,
We located your ticket and saw that our agent has replied to you 2 days ago. We apologize about the belated reply now. We have been receiving a lot of tickets lately, and our response times have not always been as fast as we would have liked. Our agent has replied to you again – you can check Ticksy.
Best, Select
Hi Ivan,
Thank you for your interest in Synergia! Yes, we provide PSD files upon request.
Best, Select
Thank you for your fast response. PSD is the additionally charged or not?
You’re welcome! No, the PSDs are free of charge.
Best, Select
Hi,
I would like to buy your theme. Unfortunately I don’t use Wordpress to develop website, only using Laravel or Symfony. Do you have the template of this theme ? so I can integrate it with Symfony or Laravel. Thank you
Hello,
Thank you for your interest in Synergia. We only offer the WordPress version of this theme.
Regards, Select
Me the same, like ”@pukcute” It seem after the update the demo content upload (espacially the attacthemnts) seem broken. I did it the same way like you explained it here: https://select.ticksy.com//article/12623. But my Hoster told me, there are a lot of errors in the code when importing the demo content and ettatchments. Hope you can fix this soon. Thanks!
(So the demo content and atattchments are not complete imported in my theme.)
Hello,
Thank you for purchasing Synergia! Please open a ticket at https://select.ticksy.com/ with your admin access, and one of our support agents will assist you as soon as possible.
Thanks, Select
HI, I purchased the theme and after I imported demo same as example it shows broken short code allover my site. How to fix this, please help!
Hello,
Thank you for purchasing Synergia! It sounds like you just need to activate WPBakery (we don’t mean purchasing the plugin, but activating the version that comes with our theme). If you need further help, kindly open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you as soon as possible.
Best, Select
Hi, How can I upload my own font file for headings?
Hello,
Please see this article of ours: https://select.ticksy.com/article/9635/ If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Thanks, Select
Hola, Me comunico porque es muy importante que nos puedan colaborar con el número de ticket 1637252, quedo muy pero muy atento a los comentarios al respecto…
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
Hello, need reply please the 1637252!
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
Hola, Tengo tengo un inconveniente con un plugin que funciona con el tema, esto me esta pareciendo grave ya que la carga del sitio se vuelve muy pesada cuando activo el plugin, llegando al punto de que el sitio que estoy trabajando no responda, el nombre del plugin es select core, y pues cuando este está desactivado la instalación me corre perfectamente.
Entonces mi pregunta es si ya han tenido este inconveniente, o si ya se ha reportado anteriormente, quedo muy pero muy atento a una pronta respuesta, ya que me parece delicado si cuando termine de configurar la plantilla y tenga que pasar al servidor real siga teniendo este inconveniente.
Hello,
Please open a ticket at https://select.ticksy.com/ with your admin access, and one of our support agents will assist you.
Thanks, Select
Listo se generó el número 1637252 agradezco una pronta colaboración….
Hola, siento mucho volverme insistente, pero la solicitud creo que es un poco delicado, por lo que agradezco una respuesta pronta, muchas gracias.
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Select
Hello, I followed the aforementioned indications, but I think they were based on a report generator, and not the concern mentioned above, so if they need access to verify the subject and the plugin that is causing the inconvenience that is the content manager (“SELECT CORE”), which is pre-packed with the template, thank you very much for your attention.
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
Hello, I have two questions: 1- I have not managed to change the color of this element ( .qodef-btn .qodef-btn-line.qodef-btn-line-top-left) 2. And the background-color menu I could not, it only works to change the color when the page has scroll but in the main menu when I just load the issue I have not achieved. I would be very grateful for a quick response, thank you.
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Select
Hey guys, really small question. Where in the code and/or how can I get rid of the dots in navigation, the one showing in front of the words?
Hello,
Please add the following code to Appearance > Customize > Additional CSS:
.qodef-main-menu>ul>li>a>span.item_outer:before,
.qodef-drop-down .second .inner ul li a .item_outer:before {
content: none;
}If you need further help, kindly open a ticket at https://select.ticksy.com/ with your site URL and one of our support agents will assist you.
Thanks, Select
This worked perfectly! Thank you so much.
You’re welcome 
Hello. A quick presales question. Does the theme provided source files for all the graphic elements shown on the website?
Hello,
Thank you for your interest in Synergia! You can import all demo content, including graphics. Please note that most photographs we used on our demo site are copyrighted, so if you’d like to publish them on your live site, you would need to purchase them separately (most of them are from Shutterstock).
Feel free to let us know if you have any other questions.
Best, Select
Hello. I want to know if these graphics are editable and psd files are included?
Hello,
Yes, the graphics are editable. We supply PSD files upon request – simply submit a ticket at https://select.ticksy.com/.
Best, Select
Hello. Thank you very much for the prompt response. I have purchased the theme and have submitted a request for the source files. My ticket ID is 1626489. Request you to kindly check and revert back suitably. Thank you very much.
Hello. I have raised two tickets on Friday. 2 days have passed and I havent heard back from you on any of the tickets. When can I expect the ticket to be responded to and resolved?
Hello,
Thank you for purchasing Synergia!
We replied to your tickets – you can check Ticksy. Please note that we work Mondays – Fridays, so tickets submitted on a Friday afternoon might not get handled until Monday. Thank you for your patience.
Best, Select
Hello. Yes, I did received a response just now. Thank you very much.
You’re welcome!
I would like to buy this theme. But I want to have a menu similar to hubspot.com i.e. large menu. There is a wordpress plugin that does this job https://wordpress.org/plugins/megamenu/ but I want to make sure that this plugin is supported with your theme and I do not run into any troubles. Thanks in advance and let me know please.
Hello,
Thank you for taking interest in Synergia. We have our Wide Type of menu, that you could check in our demo site under Elements tab https://www.screencast.com/t/vjzvNVlzudWe hope you’ll like and it will fits your need.
Best, Select
Hello, you haven’t released an update in over 6 months. When is the next update to the theme being released?
Hello there,
Thank you for writing in. We are working on our new updates. We cannot provide you with precise date, but it should be released soon.
Best, Select
Still waiting on a response and fix to your bug. Ticket number 1613220
Video of the bug: https://www.youtube.com/watch?v=xxxYPeti6Ac
Hello,
Your ticket is assigned to our support agent who is working on it and will assist you asap. You could check full response there soon.
Best regards, Select
Hi, I’m interested in the theme. Is it possibile to add an outlined button style in the top menu for one menu-item?
Hello,
Thank you for your interest in Synergia! Yes, this can be done.
Feel free to let us know if you have any other questions.
Best, Select
Hi Select-Themes. I love your theme but i have one wish you could consider. The “Select Process Item” is so great but it could be greater if the hover effect could still be when no target is there. Is that possible for you guys to consider?
Hello,
Thank you for your suggestion. We’ll consider implementing this feature if we get more requests for it.
Regards, Select
