483 comments found.
Hi support, regarding on Fashion 4 demo design (http://demo.theme-sky.com/upstore/supermarket/home-fashion-4/?color=blue), on top right corner of the pageon, there are ‘Login’ and ‘Sign up’ link, currently both link show the same pop up message box of Login and Register form (https://imgur.com/nfbK1Od) Is it possible to make them separate pop up box for each link?
Such as, link for Login (https://imgur.com/vw3OoyC) and link for signup (https://imgur.com/W2TcdFK) Thank you.
Best Regards
Hi newgate_dev,
It is possible. Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
how can i set SUPERMARKET homepage step by step in upstore theme?
Hi Rachjadhav,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello, GREAT THEME! Everything is fine. Please let me know how to setup this layout http://demo.theme-sky.com/upstore/shop/mauris-amet-simple/?options=1-0-0-0-1-2. Thanks!
Hi winagency,
Thank you for your compliment!
Please watch this tutorial video https://www.youtube.com/watch?v=_lz7VCSzm00.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
The theme looks good but the FULL PACKAGE DEMO IMPORT process is by far the worst I have seen on Themeforest. Very complex process with unclear instructions for importing a full version of any of the demo sites advertised. Not for beginners at all! You need an understanding of PHPMyAdmin and your db structure in addition to the complex process of changing URLs throughout your site before you can get any of the DEMOs to look as advertised.
I would suggest you spend a little more time on your control panel and make it easier for the DEMO Import. You are going to save yourself a lot of hours of complaints and refund requests.
Hi deboard4,
We provide One Click Demo Import functionality. It imports all demo content, except demo images. Because themeforest does not allow us to include demo images to importer. You will only install the full demo package if you need demo images.
If you need help, don’t hesitate to contact us here https://skygroup.ticksy.com/. We are ready to help you.
Best regards,
hi, when im importing demo i had an error : [WARNING] Failed to import “Subscription Form”: Invalid post type mc4wp-form how can i resolve it ? Thanks
Hi SkooraScri,
You might not install the MailChimp for WordPress plugin before importing demo content. But don’t worry about this. You can manually create a Mailchimp form and copy the demo form html from our documentation http://docs.theme-sky.com/upstore/#shortcodes.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, In mobile icon for menu is not working.
Hi wizdumbagency,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Is the theme compatible with fancy designer plugin?
Hi raghavshaligram,
We didn’t yet check that plugin. You can send your plugin package to email: themesky.help@gmail.com. We will check it for you.
Best regards,
Can i get a refund for the theme if the plugin doesnt work?
Hi raghavshaligram,
Yes, I agree with you. After purchasing our theme, if you need help, you can open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hello, How can I add cancel order option after customer purchase like other ecommerce website does?
Hi wizdumbagency,
You can try using this plugin https://wordpress.org/plugins/wc-cancel-order/. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Okay,
Thank you
Hi, can I install the theme to a local server? thank you.
Hi macdaddy7828,
Yes, you can. If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Thanks for the Item, Everything is fine. I have some doubt, requested to please help. 1. My Logo (Image) Very small, tried to upload in many format with all possible resolution PNG, and JPEG Checkout my website: https://keysnkeys.com/ 2. How to remove ” Welcome to UpStore Theme” I don’t want to be visible to my customers. 3. How to activate WPBakery Page Builder, as it is redirecting me to official website. 4. Slider Revolution is not accepting the activation. why? tried may time.
Your quick response is highly obliged.
Hi jaiswal020,
Thank you for your compliment!
1. You go to Theme Options > General. You increase the value of the Logo Width option.
2. You go to Theme Options > Header. You empty the Header Contact Information option.
3 & 4. Please read this article https://skygroup.ticksy.com/article/10856/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, nice work! But… when the Game homepage will be available?
Hi Samxd17,
Thank you for using our theme!
The Game homepage will be available in the next one or two weeks.
Best regards,
HI, I have facing a issue when i click on the signup link on top header then it shows me the login form same as login link. Please let me know how i open the sign up form on the click of signup link and how to change the signup form according to the requirements.
Hi guptaakshat07,
The login and signup forms are provided by WooCommerce. And they are on the same page (My Account). You go to WooCommerce > Settings > Accounts & Privacy. You check the Allow customers to create an account on the “My account” page option.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi. İs there one click demo install. Demo sample image ? or placeholder?
Hi adyghe,
Thank you for interesting in our theme!
Yes, we have one click demo import http://docs.theme-sky.com/upstore/#demo-content. It will import placeholder image because of themeforest’s policy. But if you want to install exactly the same as our demo, you can download and install our full demo package.
Best regards,
Amazing Work! Congratulations 
Thank you so much! 
Congratulations! Good Luck with Sales
Thank you!
Hi guys, great theme! Do you have an example of what Dokan would look like within your theme?
Hi tunstalldesign,
Thank you for interesting in our theme!
You can see these screenshots https://prnt.sc/k8al1i, https://prnt.sc/k8al6o, https://prnt.sc/k8alb0, https://prnt.sc/k8alem.
Best regards,
Amazing Work, Good Luck With Sale, Follow me too
Thank you!
Nice Work,
Congratulations! Good Luck with Sales
Thank you very much!
