Discussion on Petta - Pet Care WordPress Theme

Support Center

armo88 Purchased

over 4 years ago

HI – After my recent update i seem to have lost the mini cart and search icons in the header – can you please help – is there a shortcode to add to the menu ??

jwsthemes Author

over 4 years ago

Hi,

Thank you for choose Petta WordPress theme. Please, let us know your updating. We will check and assist you.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.

Regards, The JWSThemes Support Team

FMSthai Purchased

almost 5 years ago

Hello,

the plugin Unyson is causing this error on my website:

A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.

I believe this plugin come with the theme and I dont think i really use it. Can I just pust on desactive?

When I do always seems normal but I am not 100% sure with theme needs it to run well.

Thanks

jwsthemes Author

almost 5 years ago

Hi,

You can deactivate the Unyson after using 1-Click import all demo data. have a great day.

Regards, The JWSThemes Support Team

riadabdallah Purchased

about 5 years ago

HI there, is the theme still supported and maintained (pre-sale question). Support pages and comments seem quite from some time ago. Thank you

jwsthemes Author

about 5 years ago

Hi,

Yes, Petta is still supported and maintained. You have 6 months of dedicated support.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

riadabdallah Purchased

about 5 years ago

Thank you so much, I’ll be upgrading from v1. I’ll get in touch after i’ve bought. I wonder if we can update to v3 via child-theme if the v1 was installed without. Anyway, speak soon, thanks again. Best. RJ

jwsthemes Author

about 5 years ago

Hi,

Petta version 3.0.3: 26 August 20, not V1. Please, open the ticket if you have some questions(related to the theme). We will check and assist you.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

FMSthai Purchased

about 6 years ago

I just realized my website when see as no admin show a box for select color and layout. This setting is supposed to be shown only for admin. I never notices before because I am always admin, How can I unable it for no admin? Thanks

jwsthemes Author

about 6 years ago

Hi,

This function(show a box) only uses for our demo. Client will choose color and layout before buying. After user bought the theme. They will can config colors and layout similar box demo. Please, skip the function(only a config online).

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf

Regards, The JWSThemes Support Team

FMSthai Purchased

about 6 years ago

I will not renew support for such a thing. This is a bug. Please, bring solution. It is ridiculous that setting box is showing for final user, That was alway there I just notice now because I am always as admin. Thanks

jwsthemes Author

about 6 years ago

Hi,

Maybe, it’s problem with the cache of CDN or hosting. So, it always shows admin every browser (same IP).

Please, also send a screenshot of your problem and explain detail.

It is ridiculous that the setting box is showing for the final user. Please, let us know what box?

If you want to hide this box: https://d.pr/free/i/U00v1d , you can disable here: https://d.pr/free/i/3ivSYt and this box shows admin and no admin. it’s a feature on live site.

Please, clear your problem. We will check and assist you.

Regards, The JWSThemes Support Team

about 6 years ago

Hello, I would like to know if the theme has the following options:

1. Service providers register to provide services for pets.

2. Ecommerce

3. Any chat within the platform?

jwsthemes Author

about 6 years ago

Hi,

Petta is the perfect companion for pet stores and pet shops, whether you are selling turtles or cat scratchers, Petta can create a memorable, unique experience for your visitors while also allowing them to make a purchase directly off your website with fully functional WooCommerce integration out of the box.

1, Users can register. If you need to provide services for pets. You need to custom it. 2, WooCommerce integration. 3, You can install some chat plugins.

Regards, The JWSThemes Support Team

over 6 years ago

Hi , I am interesting cat tempalte , it is possible image logo cat and imagenes cat?

jwsthemes Author

over 6 years ago

Hi,

You can change image logo cat and imagenes cat. We will assist you.

Regards, The JWSThemes Support Team

armo88 Purchased

over 6 years ago

Theme doesn’t seem to be saving my colour options – is there something i’m missing ?

armo88 Purchased

over 6 years ago

And can you also tell me how to make the drop down menu visable on mobile please

armo88 Purchased

over 6 years ago

And how can i remove the Coupon tab on the cart page if the site doesn’t use coupons ??

support_01 Author Team

over 6 years ago

Hi, armo88!

Thank you for choosing Petta . Please open the ticket to support center https://jwsthemes.ticksy.com/ We will check this issue and assist for you.

Kind Regards,

The JWSTheme Support Team

promo_dev Purchased

almost 7 years ago

the website demo on themeforest doesn’t work

jwsthemes Author

almost 7 years ago

Hi,

Thank you for your feedback. Please, access the live site again. It works.

Regards, The JWSThemes Support Team

jusneale Purchased

about 7 years ago

Hi, Are you going to be updating your theme anytime soon.. Woocommerce has outdated template files…

jwsthemes Author

about 7 years ago

Hi,

Please, skip some messages. We will update soon. All function works, only some template old version.

Regards, The JWSThemes Team

FMSthai Purchased

about 7 years ago

Support doesn’t help me! Can anyone help me?!

On gallery, Masonry tabs don’t work on small screen. You can have teen tabs, doesn’t matter the one you click the all show the “all” option.

I already have a ticket for this for many days but support just says that it is supposed to work like that.

Which is not! On big screen, if you click different tabs it shows content per tab, as it should be.

The same problem happens on your live preview. You can check it on big screen and mobile: http://preview.themeforest.net/item/petta-premium-pet-care-wordpress-theme/full_screen_preview/15828901

Please, Can you send I support that willing to help?

Thanks

7 other replies

jwsthemes Author

about 7 years ago

Hi,

Please, follow your ticket. We will assist you. We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Best regards, The JWSThemes Support Team

FMSthai Purchased

about 7 years ago

Well. more than 48 hours and no reply. And if support reply like used to reply it will be useless. Please, someone check this BUG! Thanks

jwsthemes Author

about 7 years ago

Hi,

Please, follow your ticket. We will assist you. Response time can be up to 1-2 business days. Please search the forum might be helpful and look at our forum page for known issues.

Best regards, The JWSThemes Support Team

Forums

FMSthai Purchased

about 7 years ago

URGENT!!!!!

After they try to fix my gallery broke many pages of my website!!!!!!!!!

My website was already ready only wait to solve gallery problem!

PLEASE, Ask someone to fix it right now!

I cannot afforde wait so long for someone undo whatever that was done!!!!!!

I see plugins were installed by your team and I dont know whatever was done!

PLEASE, UNDO it!

FMSthai Purchased

about 7 years ago

Your support had installed an old plugin that had been updated for the last 3 years on my website. Please, ask them to remove and undo what it was done on this plugin!

They changed php as well. I dont have child theme!

jwsthemes Author

about 7 years ago

Hi,

Please, follow your ticket. We will assist you. Best regards, The JWSThemes Support Team

FMSthai Purchased

almost 7 years ago

Still with problem on my gallery! More than one month. I already have done other 5 websites and my gallery still doesnt work probrably on the one I use your theme.

jwsthemes Author

almost 7 years ago

Hi,

Please, follow your ticket. We will check and assist you.

Best regards, The JWSThemes Support Team

FMSthai Purchased

about 6 years ago

I dont have support anymore and this is your own theme bug. Please, fix it. Thanks

jwsthemes Author

about 6 years ago

Hi,

Could you please let us know your problem exactly? Please, send some screenshot links here. We will check and let you know problem exactly.

If it’s a bug. We will fix or guide to you.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf

Regards, The JWSThemes Support Team

about 7 years ago

Hello,

I want to use this theme for a 3 language website (English, Dutch and Thai). Is it possible? Can I use Polylang plugin or other multilanguage plugin? Thanks

jwsthemes Author

about 7 years ago

Hi,

You can use Polylang plugin or WPML plugin or other multilanguage plugins.

Best regards, The JWSThemes Support Team

salas-toto Purchased

over 7 years ago

Hello

I buy petta theme for my site but it shows is not complete and distort give us instructions how to solve this problem here is the website: www.petemotion.com

7 other replies

salas-toto Purchased

over 7 years ago

where I Can find content Demo , I have searching in my zip but I DON T FID IT

jwsthemes Author

over 7 years ago

Hi,

Please, open the ticket to our support center. We will assist importing demo data. Our support center: http://jwsthemes.ticksy.com

Regards, JWSThemes Team

jwsthemes Author

over 7 years ago

Please, download full package. Then unzip it. But you should use 1-click. Please, view document.

salas-toto Purchased

over 7 years ago

we have download the Full package per 1 click please answer my ticket . thanks

salas-toto Purchased

over 7 years ago

Hi,

This is a purchase of 61$ not 1$, I don’t find the content demo, so answer my ticket, my website look like s**t, theme is not 100% what are you showing, thank you very much.

salas-toto Purchased

over 7 years ago

...

jwsthemes Author

over 7 years ago

Hi,

Please, download full package via the download tab: Click All files and document: https://d.pr/free/i/QgScUu Our full packages: https://d.pr/free/v/8Kd4Xs

Please, use 1-Click: https://www.youtube.com/playlist?list=PLBuSeip6M6GmrSiGaNRXP9AJ8rpHfWQdf

Best regards, The JWSThemes Support Team

salas-toto Purchased

over 7 years ago

hello,

thanks for your previous answer ; when I import Sampl Xml show me this message: Internal server error

upload is not succesful , I have followed your video to upload sample Xml , still this Thing incomplet. for more understand I open ticket with Photos clear this Problem.

thanks

jwsthemes Author

over 7 years ago

Hi,

Please, send WordPress admin info to us. We will check host config and assist importing demo data. Please, follow your ticket.

Best regards, The JWSThemes Support Team

salas-toto Purchased

over 7 years ago

Hello ,

I send admin information in a private ticket.

thank you

man_o_man

over 7 years ago

is this buddy press compatible, and if yes, is Buddy Press already incorporated into any of the demos?

jwsthemes Author

over 7 years ago

Hi,

Thank you for interesting. Petta theme is compatible with BuddyPress. You can install it and use.

Best regards, The JWSThemes Support Team

giuliamadda09 Purchased

almost 8 years ago

Hi, I like your theme, but i can’t view the demo of single event. Can i have a preview of event page?

support_01 Author Team

almost 8 years ago

Hi giuliamadda09,

This is the link of the single event page. Please visit it!
http://petta.jwsuperthemes.com/event/6-doctors-2/

Best regards,
JWSTheme Support Team.

marcoatmac

almost 8 years ago

Hi, is it possible to have a video on slide home? thank you

jwsthemes Author

almost 8 years ago

Hi,

Yes, it’s possible to have a video on slide home. It’s a slider revolution. So, you can create a video on slide home.

Regards, The JWSThemes Team Support

nicolasg06 Purchased

almost 8 years ago

Hi, I have problems since I imported the demo, when I want to change the main color in the theme options, nothing happens. Moreover I have no product woocommerce during the import, and the header is incomplete (no search engine or cart…). i think thre are bugs. How can i send you access?

jwsthemes Author

almost 8 years ago

Hi,

Thank you for contacting. Please, open the ticket to our support center: http://jwsthemes.ticksy.com Our support team will import demo data for you.

Best regards, JWSThemes Support Team

nicolasg06 Purchased

almost 8 years ago

Hi, Done. Thank you.

taraholden

about 8 years ago

Is there a demo of the admin area?

jwsthemes Author

about 8 years ago

Hi,

No, we don’t setup demo user.

Best regards, JWSThemes Support Team

deepakh1962 Purchased

over 8 years ago

Hii,

4 other replies

deepakh1962 Purchased

over 8 years ago

Hii,

In this theme when i install my theme and take it live i got some malicious code error in some plugin & files due to this reason my port is blocked and website is hacked please give me the solution for this how can i resolve these malicious code error.

Regards, Deepakh1962.

jwsthemes Author

over 8 years ago

Hi Deepakh1962,

Thank you for contacting. We checked our live site: http://nimb.ws/pNtUOl and scan petta file: http://nimb.ws/RnaQqk Please, use https://www.virustotal.com scan your web live site. You should contact to your support host.

They will give you know cause exactly and provide the solution for this.

Best regards, JWSThemes Support Team

deepakh1962 Purchased

over 8 years ago

Hi JWSThemes,

Thankyou for replying me very soon. I already asked to my support host team he said that there is some error in plugin code. Please have a look below.

During our regular scans, we have found malicious files in your account which may be infected with malware. Here is the list of files our scanning has identified :

/home/petai/public_html/wp-admin/js/bookmarklet.js /home/petai/public_html/wp-admin/js/bookmarklet.min.js /home/petai/public_html/wp-admin/js/color-picker.js /home/petai/public_html/wp-admin/js/color-picker.min.js /home/petai/public_html/wp-admin/js/comment.js /home/petai/public_html/wp-admin/js/comment.min.js /home/petai/public_html/wp-admin/js/custom-header.js /home/petai/public_html/wp-admin/js/customize-controls.js /home/petai/public_html/wp-admin/js/customize-controls.min.js /home/petai/public_html/wp-admin/js/customize-nav-menus.js /home/petai/public_html/wp-admin/js/customize-nav-menus.min.js /home/petai/public_html/wp-admin/js/customize-widgets.js /home/petai/public_html/wp-admin/js/customize-widgets.min.js /home/petai/public_html/wp-admin/js/edit-comments.js /home/petai/public_html/wp-admin/js/edit-comments.min.js /home/petai/public_html/wp-admin/js/editor-expand.js /home/petai/public_html/wp-admin/js/editor-expand.min.js /home/petai/public_html/wp-admin/js/editor.js /home/petai/public_html/wp-admin/js/editor.min.js /home/petai/public_html/wp-admin/js/gallery.js /home/petai/public_html/wp-admin/js/gallery.min.js /home/petai/public_html/wp-admin/js/image-edit.js /home/petai/public_html/wp-admin/js/image-edit.min.js /home/petai/public_html/wp-admin/js/inline-edit-post.js /home/petai/public_html/wp-admin/js/inline-edit-post.min.js /home/petai/public_html/wp-admin/js/inline-edit-tax.js /home/petai/public_html/wp-admin/js/inline-edit-tax.min.js /home/petai/public_html/wp-admin/js/language-chooser.js /home/petai/public_html/wp-admin/js/language-chooser.min.js /home/petai/public_html/wp-admin/js/media-gallery.js /home/petai/public_html/wp-admin/js/media-gallery.min.js /home/petai/public_html/wp-admin/js/media.js /home/petai/public_html/wp-admin/js/media.min.js /home/petai/public_html/wp-admin/js/media-upload.js /home/petai/public_html/wp-admin/js/media-upload.min.js /home/petai/public_html/wp-admin/js/nav-menu.js /home/petai/public_html/wp-admin/js/nav-menu.min.js /home/petai/public_html/wp-admin/js/password-strength-meter.js /home/petai/public_html/wp-admin/js/password-strength-meter.min.js /home/petai/public_html/wp-admin/js/press-this.js /home/petai/public_html/wp-admin/js/press-this.min.js /home/petai/public_html/wp-admin/js/revisions.js /home/petai/public_html/wp-admin/js/revisions.min.js

..............etc

they send me this message.

Please have a look and give me a solution for this because right now my website port is block and for unblocking i need to remove these error

Regards, Deepakh1962.

jwsthemes Author

over 8 years ago

Hi,

I saw your web has malware in wp-admin, not plugins or theme. Please, backup your web and hire some developer. he will help you. It doesn’t related to theme or plugin.

If you need to test with all require plugins. You should install on new WordPress site (Please, setup new WordPress). Our theme and all require plugins is safe.

I ready confirm to you. Our petta theme is safe. I have some advise for you: - Check permission folders and files. It should 755 for folder and 644 for 644 for file. - Use security plugins. - Use complex password.

Finally, we know your web has malware and very urgently. You should hire a security website freelancer.

Best regards, JWSThemes Support Team

deepakh1962 Purchased

over 8 years ago

Hi JWSThemes Support Team

I solve all the problem nut when i update the plugin then i got this error

Your theme (Petta) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

give me the solution for this also thankyou.

Regards, Deepakh1962.

support_01 Author Team

over 8 years ago

Hi deepakh1962,

This Woocommerce version is stable. We will update it when we update the theme version at the next time. So, Please ignored this message! It won’t influence to your website.

Regards,
JWSThemes Support Team.