996 comments found.
Hi there, I have a couple of pre-purchase questions?
1. Is your theme compatible with Google AMP and Facebook quick blog? 2. Can you use sticky header? Instead of the ‘post tittle and share options’ we would like to keep the regular header (e.g. Goodnews header) as sticky?
Hi there, the theme has been updated to version 4.0.0 and it is compatible with AMP and has sticky header 
My license is no longer working for some reason. HELP!
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hi there, yes, 1-click import sets up your site the same as the demo. No you do not need any customization or configurations 
Hello, is there a way to hide featured image by default on all posts?
Not at the moment, but we can help you with that if you open a support ticket.
How do I open a support ticket? I purchased this theme about one week ago, my purchase is validated, I enter your support site, it says my purchase is verified. Then I enter my support ticket details, attach a screen shot and click submit. I get ERROR message:
Whoops, something went wrong …
The purchase code provided was not properly validated. It could be an invalid purchase code, or the connection to Envato was lost. Double check your purchase code and try again.
I double checked my purchase code, it is copy/pasted from WP registration page which accepts it as valid, and as I said it says VERIFIED in the pull down list of themes in support website. So how do I open a support ticket if I cannot open a support ticket? Thanks for you assistance in the comments section.
I see that you have succesfully opened a ticket 
Yes sir, support was good, got most things resolved, thanks again.
Please don’t forget to rate the theme 5 stars from your Downloads page 
Did you change my file theme after my license expired? I cannot install it anymore because its says syntax error while ia m uploading the theme. Tha’s very odd. Can you give me an aswer cause its was working fine before
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hi can’t. My support has experied. How odd that this. Help me
Please make sure that your server has PHP 7.0.
Why are you now allowing me to use the theme that I purchased ?
There is no way to block a customer. Please make sure that you are using the exactly the same WordPress URL inside Settings > General to generate your product key.
Please don’t make accusations, just open a support ticket if you are not technically capable.
Yes I used the same – You are not allowing to open ticket – I ma getting message like expired . SO what I needs to do ?
We are not doing anything.
Please read Envato support policy: https://themeforest.net/page/item_support_policy Please contact Envato if you are against their Support Policy.
Just going to say I am pretty disappointed with support. I had two tickets one regarding social media widget not working and another regarding layout broken.
The widget they said if its not working there isnt anything they can do? Wow why offer a feature that does not work.
The second ticket I never got a reply and now I have to pay $41 if I want that answered? What if you dont answer and resolve my issue?
Hi there, could you please share your ticket ID? I will take a look at it personally.
Sure ticket ID 1616708 basically told me if it doesn’t work nothing they can do… didn’t try to troubleshoot or anything.
Looks like the support personnel is right, if Twitter says “Could not authenticate you”, that means your credentials are wrong for Twitter Application.
Hi, does the wooCommerce plugin support group buys? Or would I have to get a plugin like WooCommerce Group Buy and Deals to enable the feature with theme. I fought the theme ages ago just never got around to using it.
Hi there, any WC plugin should work with theme.
Hello, we purchase this template, but we have been having issue importing the demo content. we need help on this
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Good evening. I’ve got a pre purchase question. I’m very interested in the double menu feature of you theme, as I need to restyle a website mainly structured as a magazine, but with a lot of static pages that I need to link somewhere in the header. I was wondering why I cannot see the double menu in mobile version. Is it possible to decide which item of which menu display in mobile version? Thanks a lot
Unfortunately, that’s not possible at the moment, but shouldn’t be too hard to add it using customization.
Any changelog updates? It is not good for people to not know what changes your making
Updated 
that’s awesome product by awesome support. thank you
Thanks ebiram! Please don’t forget to rate the theme 5 stars from your Downloads page 
Hi there! Several templates have already added options to reach compliance with GDPR, do you have something like that planned? E.g. no matter which plugin I use, I cannot manage to deactivate Google Fonts
Hi there, I think we can add an option for that in the next version.
Hi,
Can you please upload the theme with the latest WPBakery visual composer version?
Thanks a lot!
Hi there, when you activate your theme, you can update the plugin from your theme panel.
Hello,
How do I hide the date from a post carousel?
Many thanks.
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hi! This is a great theme, I recommend it to everyone!I have been using for two years already! Can I ask the author to help me a little? I really like that the pictures of the article can be viewed, if you click on it, as a gallery. But they do not open me like that. How can this be done, мaybe there is some adjustment? I’m using a template GoodLook. Thank you so much!
Hi there, thank your for the kind remarks
That would actually need customization. Maybe we can add an element for that, but please open a support ticket.
I just thought that this function is the default and it does not need to be set up. This is what I wanted to ask
This theme is not allowing my site to be fully HTTPS/SSL compatible. The primary issue is the use of Gravatars for the author names. Those are all being served, and hard-coded as HTTP, non-secure URLs. Please advise.
Hi there, theme does not handle the avatars, gravatars are automatically retrieved from gravatar website.
This was resolved as it was due to a caching issue. Cleared the cache and https URLs were used correctly. Thanks.
Glad it is solved Presley 
Hello,
If I build a site using theme how do I save the settings? Most themes have a ’ save site settings ’ button so you can reupload the site settings if you have to rebuild it?
I need to take down my site to reinstall it, but I cant find a way to save the site settings or import the settings back?
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hello,
I am building a website for a client who has purchased your theme and I’ve run into some interesting issues, Was wondering if I could get some assistance?
1) When you use the search feature, it searches for both pages and posts, how do you make the search feature only search for ’ posts ’ ?
2) Is there a way to alter the size of the post modules? Aka, If I want them to be a bit more squareish rather than a rectangle is that an option with this theme?
3) In the theme options I’m struggling to find any settings for ’ single posts ’, aka I want to delete the ’ comments ’ section and move around where the title is, choose what elements are shown in a single post ( author, meta ect ), Am I missing something because I cannot find this?
4) Is there a way to set a default option for how a single post appears? My Single posts seem to change all the time, I’d like them to always stay the same.
Thanks
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
I cannot, as I do not know their purchase code, I’m a 3rd party web designer helping them and your forum requires this.
Unfortunately, in that case, we can’t help you 