95 comments found.
Hello! I try to link my homepage sections to the menu by anchor but somehow it doesn’t work… I’ve put a class tag for each section and call them in my menu through the ”#” follow by the class name. Is there something I do wrong? Thanks!
Hello, Dear Customer! Please try this solution:
1. Install this plugin: https://wordpress.org/plugins/page-scroll-to-id/
2. Insert in button or menu item the following shortcode: http://yourdoamin.com/#section-1
3. Insert in text element via Page Builder the following anchor: [ps2id id=’section-1’ target=”/]
4. Every #section-x in menu item or button appropriates to the necessary id=’section-x’, where “x” is the index number.
5. Additionally you may install this plugin: https://wordpress.org/plugins/easy-smooth-scroll-links/ It adds smooth scrolling from button to necessary section/part of website.
Please clear cache in your browser and check the result. We hope our assistance is helpful for you. Best Regards!
When trying to edit the Header Icons (i.e. search, submit buttons at top), I am able to click on edit, but immediately see the box – grayed out. When I click on it again, it closes and I am unable to edit this area.
Hello, Dear Customer! We can’t reproduce this bag on our side. We need the access to your WP Dashboard in order to check this issue. Please submit a private ticket at https://mwtemplates.ticksy.com/ and provide us with the screenshot of your issue. We will assist you. Best Regards!
Do you offer service to install this theme with all the demo content? If so, what is the price?
Hello, Dear Friend! We can install theme and demo-content for your freely. Please watch this helpful video about how to do this: https://youtu.be/XB4w7G_7B7E Best Regards!
Hi,
I have queries with your design and want them to be sorted on priority.
Here is the link of my development environment where I have the real problem.
http://pickmytravel.com/ICE/client-list/As you the section I have an images carousel. However the images seems blurred until I move mouse on specific image.
It looks a bit dusty or odd when we have a look at it on first, so please tell me how to make all images on carousel visible properly without any blur effect.
Apart from that if you check the home page on top sliding banner, the navigation icons for slides are almost invisible they are so tinny. Please let me know how do I increase the size of those navigation arrows on left and right so that someone can move the slides as in when required.
Please respond as quickly as possible so that I can get this resolved.
Thanks John
.shortcode-image-carousel.owl-carousel .owl-item img {
opacity: 1 !important;
}
.owl-theme .owl-nav {
top: 45% !important;
opacity: 1 !important;
}Then save changes and check result at front-end. Best Regards!
Can you please also give me any custom codes for home page banner navigation which is really tiny and I was referring to that on my query. http://pickmytravel.com/ICE/
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com and describe your request with more details. Then we will assist you. Best Regards!
I spent an hour on trying to install this theme trough wordpress and my godaddy hosting with no luck. I am a bit frustrated and need help on installing this.
How can I provide my login credentials for someone to help me install the theme?
Hello, Dear Customer. Please submit a private ticket https://mwtemplates.ticksy.com at the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
My client has bought this – but 2 or 3 of the required add-ins will NOT download – as resource cannot be found. Already emailed support but no response back. You need to address this issue IMMEDIATELY I didnt buy the theme personally – my client purchased it and have requested i install it
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
Hi,
I recently purchased the AirCool – Conditioning And Heating WordPress theme but I am having issues with installing it.
Unfortunately, I am unable to engage with an Envato installation package as I cannot get hold of the FTP details for my website and cannot ask my website hosting provider as we have a strained relationship.
I have contacted Envato to ask for advice and they have recommended that I directly contact you, the author, for further guidance and support.
Is there anything you can suggest in this instance?
Kind regards,
Rochelle Richards
Hello, Dear Rochelle Richards. Please submit a private ticket at https://mwtemplates.ticksy.com the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
About to purchase theme. Dose it come with demo settings. 1 click demo installation?
Hello, Dear Customer! Thank you for your question. Sure, our them is easy to install with demo content, please watch this short video tutorial about how to perform this: https://youtu.be/XB4w7G_7B7E If you have additional questions – please do net hesitate to ask us. Sincerely, MWTemplates Team.
Hi,
just bought your template however it’s too big.
how can I get a refund?
Cheers
Hello, Dear Customer. You may submit request a refund there: https://themeforest.net/refund_requests/new Best Regards!
Hello, I purchased this theme yesterday and I installed. After I installed the extensions I get this error messages:
Warning: Invalid option: 0 in /home/spotmarketingdev/public_html/acs/wp-content/plugins/unyson/framework/helpers/general.php on line 1137
Warning: require_once(/home/spotmarketingdev/public_html/acs/wp-content/themes/aircool/framework-customizations/extensions/forms/includes/builder-items/date-time/class-fw-option-type-form-builder-item-date-time.php): failed to open stream: No such file or directory in /home/spotmarketingdev/public_html/acs/wp-content/themes/aircool/framework-customizations/extensions/forms/hooks.php on line 6
Fatal error: require_once(): Failed opening required ’/home/spotmarketingdev/public_html/acs/wp-content/themes/aircool/framework-customizations/extensions/forms/includes/builder-items/date-time/class-fw-option-type-form-builder-item-date-time.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/spotmarketingdev/public_html/acs/wp-content/themes/aircool/framework-customizations/extensions/forms/hooks.php on line 6
Please help me solve this problem. Thanks!
Hello, Dear Customer! It seems, that this issue is caused by outdated version of your PhP. Please check your current version of PhP and if it is lower than 5.6.33 – please switch your current PhP version to 5.6.33 It is possible to perform via cPanel or other similar control panel for the hosting. You may also ask your hosting support to upgrade PhP version. Best Regards!
Hello, We upgraded our php version but I still get the same messages. Here is a link to my website: http://spotmarketingdev.com/acs/
Hello, Dear Customer. In this case please submit a private ticket at https://mwtemplates.ticksy.com the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
please check ticket #1583966. site broke on recent wordpress update. thank you.
Hello, Dear Customer! We have sent you reply in this ticket. Best Regards!
Hello, We are having a problem with the zoom setting for the map at the bottom of the page, no matter what zoom level we enter, it stays the same. Could you advise us on how to modify this. Thank you
Hello, Dear Customer. Let us try to help you resolve and fix this issue. Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello,
We are building a multilanguage website using your theme. We are using the Polylang plugin to translate our content.
Unfourtunatly, we can not translate the header info: - Call us - Opening hours
It is also not available in the ‘string translations’.
Can you please help us out?
Is there a support website available?
Thanks in advance!
Regards
Thank you for your question.
Previously we haven’t got tested our theme’s compatibility with such plugins like Polylang, we can’t give effective advise concerning language switcher in Polylang. Just in case, check this manual about Polylang, maybe it will help you:
http://www.wpbeginner.com/beginners-guide/how-to-easily-create-a-multilingual-wordpress-site/
But we have the good experience of using qTranslateX plugin with this theme.
Our theme has good compatibility with qTranslate plugin. This is the excellent plugin which allows to create multilingual wordpress websites:
https://wordpress.org/plugins/qtranslate-x/
In order to translate some specific areas in theme we use Loco Translate: https://wordpress.org/plugins/loco-translate/
These 2 plugins will help you to use several languages on your website.
Also please guide these articles about how to use qTranslate and Loco Translate:
https://sketchthemes.com/effective-steps-to-translate-your-wordpress-theme-using-qtranslate-x/
https://qtranslatexteam.wordpress.com/multilingual-fields/
https://qtranslatexteam.wordpress.com/integration/
http://www.wpzoom.com/tutorial/translate-theme-loco-translate-v-1/
https://localise.biz/wordpress/plugin/beginners
Here is a simple guide about using several languages on your website with qTranslateX:
Place all text on pages in the appropriate tags for necessary language.
For example, click WP Dashboard => Pages => All Pages => Home page. Click the necessary text block or Heading Element:
http://nimb.ws/DdGaPE Place spanish text inside [:es] your text [:] tags.
Place brazilian text inside [:pb] your brazil text [:]
Then save this modifications in element:
http://nimb.ws/62Yisz Update page:
http://nimb.ws/QO2qmD
Then when you will visit Brazilian variant of your page – only Brazilian text will appear.
When you will switch to the Spanish version – you will view only Spanish text. Perform this on whole website and you will receive the necessary result.
We hope these instructions will help you.
Best Regards!
How can I remove the topline from the website? I’ve been digging through Editor unable to locate the section I need to remove.
section.page_topline {
font-size: 14px;
display: none;
}and click “Publish” button. Then check result at front-end. Best Regards!
I need help changing the spinning logo between pages. Need help ASAP. I have tried to email you several times.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
Hi there – my client loves this theme. I’ve imported demo content, but can’t find where to adjust slider speed, add dots to the bottom of the slider, etc. Please advise 
slideshowSpeed:10000,
animationSpeed:600,Change it to:
slideshowSpeed:5000,
animationSpeed:500,and save changes in file. Clear cache in a browser and check the result. To add dots in slider – please use this solution: https://codepen.io/jmuspratt/pen/wzafA Best Regards!
Hello, Interested in AirCool – Conditioning And Heating WordPress theme. Need to know if it has the multilanguage option.
We have the good experience of using qTranslateX plugin with this theme.
For example, we haven’t implemented WPML support for our theme by one serious reason: very often WMPL decreases website’s speed, as we know this issue can’t fix even the developers of this plugin.
That’s why we offer our clients to use qTranslateX instead of WMPL. Our theme has good compatibility with qTranslate plugin. This is the excellent plugin which allows to create multilingual wordpress websites:
https://wordpress.org/plugins/qtranslate-x/ In order to translate some specific areas in theme we use Loco Translate:
https://wordpress.org/plugins/loco-translate/ These 2 plugins will help you to use several languages on your website.
Also please guide these articles about how to use qTranslate and Loco Translate:
https://sketchthemes.com/effective-steps-to-translate-your-wordpress-theme-using-qtranslate-x/
https://qtranslatexteam.wordpress.com/multilingual-fields/
https://qtranslatexteam.wordpress.com/integration/
http://www.wpzoom.com/tutorial/translate-theme-loco-translate-v-1/
https://localise.biz/wordpress/plugin/beginners
Here is a simple guide about using several languages on your website with qTranslateX:
Place all text on pages in the appropriate tags for necessary language. As an example , click WP Dashboard => Pages => All Pages => Home page. Click the necessary text block or Heading Element:
http://nimb.ws/DdGaPE Place spanish text inside [:es] your text [:] tags. Place brazilian text inside [:pb] your brazil text [:] Then save this modifications in element:
http://nimb.ws/62Yisz Update page: http://nimb.ws/QO2qmD
We hope these instructions will help you.
Best Regards!
Is that mean using qTranslateX plugin is going all together with machine translation? I want to put the professional translation (I am one of them for Spanish, Russian and Romanian languages) on the site, not Machine Translation. And second issue: how much is going to slow this theme using qTranslateX plugin? I am quite decided to buy this theme, but please be honest answering.
???
Hello, Dear Friend. We use qTranslateX, because it doesn’t significantly decreased website loading speed. Using this plugin you will be need to insert your custom text for every language (without machine translation). Best Regards!
Great! Because I will translate it! Thanx! You just got a new client!
Good afternoon!
I am wanting to create a page that has both the header, menu, and footers disabled and does not display, much like that of a ‘landing page.’ I figured out how to turn off the footer, but I can’t figure out how to turn off the header and menu. Can you please advise?
Thanks!
Ed
.page_header {
display: none;
}
section.page_topline {
display: none;
}
.page_toplogo {
display: none;
}Best Regards!
how do I remove the sticky header function on both desktop and mobile devices? also how do you remove the small BBB logo on site header logo. thanks
Hello, Dear Customer! To deactivate sticky headerm please open in any code editor file main.js located in /wp-content/themes/aircool/js/ and go to line # 732. Scroll a bit a little down and change this code:var $header = jQuery('.page_header').first();
on the following onevar $header = jQuery('.page_header_HIDE').first();
Save file, then clear cache in your browser and check result at front-end. Best Regards!
Hi, I’m trying to build a page with tabs, and a contact form in each tab. When I place cf7 shortcode in the editor, it shows as text and doesn’t display the form. How can I create tabbed contact forms? Thanks Tal
Hello, Dear Customer! In this case please install this plugin: https://wordpress.org/plugins/tabby-responsive-tabs/ Insert in the text block via Unyson Page Builder this shortocde:[tabby title="First Tab"]
[contact-form-7 id="43" title="Contact form 1"]
[tabby title="Second Tab"]
[contact-form-7 id="43" title="Contact form 1"]
[tabby title="Third Tab"]
[contact-form-7 id="43" title="Contact form 1"]
[tabbyending]
Also use your own ID of contact form in shortcode: http://nimb.ws/9iYB4y You will receive the following result: http://nimb.ws/xtNkG2 Any similar tabs plugin with shortcode support may help you to perform your task. Best Regards!
