40 comments found.
Love the theme. Just wanted to know whether it’s possible to add a short description in the portfolio hover over effects, or is it just for category tag names?
Hi,
Unfortunately, that was not in-built option. So, we can’t able to add short description in portfolio listing pages.
Thanks! 
Regards,
VictorThemes
Hello
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We’ve replied in your support ticket.
Hi Victor,
My page can’t load Google Maps correctly. When checked for instructions it said to create API key in google. I’ve created and applied in the site. Still I’m getting the same error. Please suggest what has to be done to rectify the same.
Hi SreeKumar,
Please read the API field description that we recommends from that shortcode itself.
You may be forgot second step? Please read and do it like we explained more clearly.
Once you done correctly it requires 5 minutes to 10 minutes – to appear in live site.
Hope you understand! 
Regards,
VictorThemes
Hi,
on that portfolio style https://victorthemes.com/themes/fraxos/portfolio/fullscreen-slider/ is there a chance to navigate to the next or previous portfolio item?
Because i have lots of different portfolio items and i would like that every item is connected via button, link whatever ..
Hoping for your reply.
Regards,
Hi,
Unfortunately, the next and previous link of portfolio element is not available in Fullscreen Slider single portfolio layout. Other layouts are comfortable with that navigation you can see the possibilities directly from our theme demo site.
Hope you understand! 
Regards,
VictorThemes
Hi,
I’m interested in your theme for my site. But I’m new to this, will you help me in installation and basic knowledge transfer to create the site as per my requirement?
Hi,
Can we able to add video in portfolio?
Hi,
Thanks for showing your interest in our theme!
You can install our Fraxos theme by following step by step video guide:https://www.youtube.com/watch?v=W-ry6jaZ25I
You can include videos in this particular single portfolio page:
https://victorthemes.com/themes/fraxos/portfolio/custom-style/
Not for every single portfolio pages.
Hope you understand! 
Regards,
VictorThemes
Hi,
I’ve purchased your theme just now. While installing I’m getting the below error. Please suggest what has to be done.
The uploaded file exceeds the upload_max_filesize directive in php.ini.
Hi Arul,
This is server related issue and it can be fixed by changing php.ini file upload_max_filesize limit.
You can see a guide here:
https://atlantisthemes.com/fix-upload_max_filesize/
Also, if your hosting provider has live chat support means, you can ask them in live chat support. They’ll fix this within a few minutes.
Hope you understand! 
Regards, VictorThemes
Got it Victor.
I would like to upload demo content. How to proceed for that?
Demo uploaded. Now, I want know how to remove the demo?
Hi,
Installation video guide at: https://www.youtube.com/watch?v=W-ry6jaZ25I
Which part of demo content you want to remove? Just click a trash for un-wanted pages. That’s the way to remove un-wanted demo imports.
To remove all contents from your site and starts from scratch means, you’ve to install WP Reset plugin for it: https://wordpress.org/plugins/reset-wp/
Hope you understand! 
Regards,
VictorThemes
Hi Victor,
I actually want to keep version-four as my home page and want to keep that left vertical menu for all the pages. But I’m unable to do that, is there any working video for your theme or can you help me in that setting please?
Hi,
Every option we arranged in a correct categorized location. You can get all header related settings at “Fraxos Options > Header.”
In this case, you want different header style, so please go to “Fraxos Options > Header > Design > Select Header Design.”
If you check Fraxos Options panel & Page Custom Options at each page edit means, you no need a video or documentation in order to find a options.
Hope you understand! 
Regards,
VictorThemes
Dear Victor,
As suggested, I got the menu. The next problem is the page is not adjusting with left menu. If I’m selecting default template for example ABOUT US ‘1/4’ is hiding behind the menu. How to adjust that?
We replied in ticket!
After a complete loop of trying to get support from the Victor Themes support page and then finally getting in with Envato creds, there is a required field in the support form that isnt available?
Primary issue: Upon activating required plugins WP crashes and requires a complete re-install and wipe of DB tables.
Can you assist?
Hi,
Support form not selectable, because of no items are purchased using your Envato account. You should log in via our theme purchased Envato account. Then only you can able to open a support ticket.
What the issue you’re facing? And which plugins have that issues?
Hope you understand! 
Regards,
VictorThemes
Hi VictorThemes – thanks for the reply. That makes sense. Regarding the big issue: On now 3 occasions, I’ve installed everything, activated the required plugins and WP crashed completely requiring a re-install. I will try again one plugin at a time to see if I can narrow it down. Have you had this experience before?
Hi,
No, we still not faced any issue like this before. But install Slider Revolution separately. Sometimes it makes delay to activate it.
Easy to Install:
https://www.youtube.com/watch?v=W-ry6jaZ25I
Hope you understand! 
Regards,
VictorThemes
Its the Visual Composer plugin – crashes everything upon activation. Now on re-build for the 5th time. Not impressed. Can I still build a home page (home page nine example) and a portfolio page without it?
Hi – just an update that there was nothing wrong with the plugins or the files you provided. The local environment had memory size restrictions that were smaller than the plugin needed.
https://www.hostinger.com/tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpressThanks
Hi,
Hope you find the solution. Thanks for replying and clarifying!
Hi, is there a chance to use theme as onepage with anchor points (menu)?
Please let me know.
Regards.
Hi,
Unfortunately, we don’t have one page menu in fraxos. But, we’ll add it in future updates.
Hope you understand! 
Regards,
VictorThemes
Question: Can the portfolio include videos not just still images?
Hi,
You can include videos in this particular single portfolio page: https://victorthemes.com/themes/fraxos/portfolio/custom-style/Not for every single portfolio pages.
Hope you understand! 
Regards,
VictorThemes
Hey there, none of the options work properly. How do I get a refund?
Hi,
Share screenshots of the type of options – that not works?
Also, make sure you’ve followed installation correctly from our video steps: https://www.youtube.com/watch?v=W-ry6jaZ25I
Regards,
VictorThemes
Great work with this beautiful theme. I was just wondering, why the background images at home-version-six are not shown on my iPad. And that the logo seems pixelated on all my devices.
Hi,
Both having option. In-home six first two images have left the empty image, that’s why you not able to see.
Example image:https://victorthemes.com/themes/fraxos/wp-content/uploads/2018/01/h7-portfolio2-1903x750.jpg
The right side of this image only has objected. You can change these background settings left alignment to correct alignment easily.
Also, for the logo. We have an option to upload retina. In the demo, we’ve not uploaded Retina logo. That’s why the pixelated logo was showing in retina displays.
We’ll fix those two things from our live demo site soon.
Hope you understand! 
Regards,
VictorThemes
Thank you for the fast reply and detailed explanation 
But now I can’t decide if Fraxos or Riffel would fit better to my expectations… As I guess its not the same backend and couldn’t be partly interchanged.
Hi,
The choice is yours. Backend option of both theme settings is same. But, Fraxos is more effective than Riffel.
Hope you understand! 
Regards,
VictorThemes
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Check now?
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Congratulations! Good Luck with Sales 
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Great work! 
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Amazing theme! Congratulations GLWS 
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Great Work, Congratulations, Good Luck 
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Great Work, Congratulations GLWS 
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Nice Work,
Congratulations! Good Luck with Sales 
Thanks.