284 comments found.
Hi, may i know how can i :
1. Remove the “free label” on products without pricing 2. Product image are not displaying in product page http://decorsupplies.com.my/ssh/product/f1-hybrid-ruby-red-cherry-tomato/ Thank you for your soonest reply.
Hello,
1. To remove this label, pls add the following CSS to Appearance > Theme Option > Custom CSS:
.tzshop-wrap .product-grid ul.products li.tzShop-item .tzShop-item_inner .tzShop-item_image .tzProductfree{ display: none;}
2. For this problem, we have already fixed in the latest theme version (2.7.9), pls have a backup of your site and update it to this newest version.
In case you need any detail assistance, pls create a ticket and send us your site and login information.
Best Regards,
Can You please send me the link to create a ticket? The buttons below ur reply links to 404 error page. Thank you
Hello,
So sorry for this. You can create a ticket here: https://themeforest.net/item/interiart-furniture-interior-wordpress-theme/14467105/support .
Best Regards,
Hi how can i remove the nominee awards ribbon in interiart wordpress theme and to adjust the padding of the copyright row?
Hello,
We have already removed this icon in the latest version. Pls update your site to this version.
Regarding to the padding of the copyright, do you want to change padding top and bottom?
Pls send us your site or tell us which footer type you are using.
Thanks and Best Regards,
thank you on your reply. Let me look thoroughly on the footer type. Once decided, i will revert to you again.
Sure. Pls feel free to do that.
Best Regards,
Hi I bought the item and I noticed that when I put a sidebar in product detail the related products does not work the link on mobile devices, how can I fix it?
Hello,
Could you pls create a ticket and send us your site for checking?
We will help you to check it.
Best Regards,
Pre sales question; Does this come with licensed versions of Rev Slider and Visual Builder or do I need to purchase those myself? I mean, can I activate the,?
Hello,
Thanks so much for your interest in our theme. Rev Slider and Visual Composer are already included in the theme package. After you install and activate theme, you will be able to install and activate these plugins.
However, their licenses are not included. These licenses are for Live Update only so that in case you need to enable this option, you can buy these licenses.
I have the same issue as Dynamis82. I have selected the left main navigation in the theme options, but if i create a new page, the items from the menu don’t appear (only the sidebar with the logo). Please advise, thanks.
Hello,
Could you pls send me a screenshot of how it looks like in front end the how you configure the Header Option in Theme Option?
Best Regards,
I want to change currency. how can I change it?
Hello,
To change currency, you can go to WooCommerce > Settings > General
Pls check this option again.
Best Regards,
Uncaught TypeError: jQuery(...).prettyPhoto is not a function at HTMLDocument.<anonymous> (shop-detail.js?ver=4.9.6:108) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2)
What can i do to fix ?
Hello,
We have already received your tickets and replied all. Pls check your tickets again.
Thanks and Best Regards,
i dont see any ticket @@
Hello,
We replied your tickets yesterday (http://es.tinypic.com/r/6xzwj7/9)
Pls check your email again.
Best Regards,
I installd the theme every thing broken not working well.
Hello,
We’ve received your ticket. Pls update your ticket and send us your site and login information.
We will help you check it.
Best Regards,
i did 1 hour ago Well The Support is so slow no my fault.
Hello,
We are so sorry for not replying you immediately. There are lots of requests from customers, so that we have to solve all in order.
We received your information but we could not open your site as well as your admin link.
Pls check it again.
Best Regards,
sure but if you work in weekend 4 hour you will resolve all people problem much faster i think
Thanks for your suggestion.
We have replied your ticket. Pls check it again and follow it.
Best Regards,
Presales question…
On the portfolio pages, is it possible to disable the outer navigation arrows from switching portfolios using the physical right and/or left keyboard keys? Id like to keep the visitor within the one gallery at a time.
Hello,
Thanks so much for your interest in our theme. If you want to disable these arrows, we can help you to hide it.
Pls let us know if you need any further assistance.
Best Regards,
Ive been advised that my client purchased the theme through their account. Disabling the arrows via CSS seems easy enough. How about the keyboard gallery jump function though? Is there a setting or is it in the style?
Hello,
In the current version, there is no option to disable this function. If it’s not urgent for you, you can wait for the update.
Or you can create a ticket and send us your site with login information.
We can help you edit it.
Best Regards,
hello, I have filled my instagram link from theme options but still it is not appearing, please can you check, qalamrasas.net, thank you
Hello,
Pls create a ticket and send us your login information.
We will help you check it.
Best Regards,
How to enable “Image Backbround Breadcrumb” for posts? Seems only pages right sidebar have this widget.
Hello,
You can go to Appearance > Theme Option > Blog Option/ Single Post Option to change the breadcrumb image.
Best regards,
Hi, I want to buy your template, but I see 2 problems:
1. In the version of “Home 10” the navigation bar is on the left side, but when entering a section the navigation bar disappears from the left and is positioned at the top, can not be kept on the left in all the negation?.
2. When I enter the “demo” I see that when entering a product does not interpret CSS, if I buy the same thing will happen in the template?
Regards,
Hello,
Thanks so much for your interest in our theme. I’d like to answer your questions.
1. If you use this menu type for other pages and home page, you can select this menu type in Theme Option.
2. When you buy our theme, you can download full package. Thus, this problem will not happen and you can edit CSS normally.
Best Regards,
Hello, I made the purchase and I have a problem, the navigation menu that I have have 5 levels, but from 3rd level I place the mouse and ALL appear without selecting it.
What I can do?
Hello,
Could you pls create a ticket and send us your site and login information.
We will help you check it.
Best Regards,
After upload theme, only the following messages. “The link you followed has expired.”
How to solve this issue? Thank you.
Hello,
Pls try to upload the theme via FTP.
In case you still can’t install the theme, pls create a ticket and send us your site as well as your login information.
We will help you check the problem.
Thanks and Best Regards,
Hi
I’ve got a problem with zoom function while displaying a product. A JS error rise : TypeError: jQuery(...).prettyPhoto is not a function shop-detail.js:108:5
I’m using interiart theme with the latests versions of WP and WooCommerce.
Can you help me ? Thanks
Jacques
Hello,
Could you pls check the theme version you are using if it’s the latest one? Also, pls send us your site so that we can check it.
Thanks and Best Regards,
I have had no luck getting support in a timely manner and it’s frustrating. The template has no sidebar option which is very strange.
Hello,
We are so sorry for late reply. Because of different time zone, we are not able to reply you immediately.
In case you want to add a sidebar to a page using Visual Composer, you can use Widgetised Sidebar element to show sidebar.
Thanks and Best Regards,
Hello,
I am contacting you concerning the contact Form 7 issue in Interiart theme. When we try to send an email from our contact form, we are receiving an error message and we tried various setting options of the Contact Form. So far we were not successful to fix the problem.
We are looking forward for your help,
Regards
Hello,
Pls tell us which erroor message and color of this message? Depending on the color, you can know how to determine the problem. For example:
https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/ https://contactform7.com/faq/i-get-an-error-message-with-an-orange-border-even-though-i-dont-use-akismet/ https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/You can take a look at these topics, maybe you can find a clue. also you can create a ticket and send us your site and login information. We will help you check the problem.
Best Regards,
Hi guys, I am using the Taygete theme, I do not want to use the portfolio but instead I need a blog, this is the whole purpose of wordpress right. I notice this was not a standard setup in this theme version si I went ahead and added a page called “News” and set up in settings – reading the news page as my post page which works!!! Sadly I am unable to add a sidebar! I set this up yet it won’t display, nor can i add the slider to this page. In fact I am unable to do anything with this page it seems totally un-editable. Could you please advise. many thanks, Cliff
Hello,
We are not the developer of this theme, so that we don’t know the correct options and configuration in this theme.
Pls contact the author of this theme. They will help you in detail.
Best Regards,
I don’t understand, since last update, my shop is a mess, look at the top of it :
http://www.lagencement.nc/shop/Please can you help ?
Hello,
Pls create a ticket and send us your login information. We will help you check the problem.
In case your support ends, pls extend your support on Themeforest before creating a ticket.
Thanks and Best Regards,
Dear All,
We are not getting proper support from your support team. All codes provided by them are for some changes are not working at all. We taken support many times for same thing but codes provided are not working.
Hello,
We are so sorry for any inconvenience you’ve had while using our theme. To help you check the problem quickly, pls create an admin account so that we can access your dashboard. By this way, we can solve the problem more easily.
After that, you can can delete the account if you want.
Thanks and Best Regards,
Hi,
I want to update my theme, Visual Composer, etc. How could I do that correctly?
Thanks.
Hello,
To update the theme, pls go to this article for more details: https://www.templaza.com/blog/how-to-update-your-wordpress-site-safely/321.html
After updating the theme, you go to Plugins—> Delete old version of Visual Composer. Then, you will see a notification to install new version of Visual Composer.
Pls try it and let me know if you need any help.
Best Regards,
