120 comments found.
From where to remove the footer line ‘is proudly powered by WordPress’?
Hello,
Please open a ticket at https://select.ticksy.com/ with your page link and one of our support agents will assist you.
Thanks, Select
Hello, In the Portfolio Types dropdown I cant find the option of ‘masonry’. Check https://imgur.com/a/1vMuVFi How do I convert a portfolio gallery to masonry layout?
Hello,
The masonry layout isn’t available as a predefined layout for portfolios. However, you can use the Portfolio Custom type to create your own layouts. Just make sure that WPBakery is enabled for portfolios: https://www.screencast.com/t/ZdFSi1c9c7Ua .
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
This helped, thanks.
You’re welcome!
How to embed mailchimp code for pop up in the child theme (demo)
Hello,
Please open a ticket at https://select.ticksy.com/ with a more detailed explanation of what you’d like to do, and one of our support agents will assist you. It would help if you could provide a link.
Thanks, Select
difficult theme to customize . Be aware ….
Hello,
If you need help with theme customization, you can open a ticket at https://select.ticksy.com/ and our support agents will be happy to assist you.
Best, Select
Can you create a website with two different menu’s. For example a site for regular visitors and a menu with corresponding items. And a menu with (lots of) extra pages outside of that main menu for “coaches”? Both with the same menu style.
Hello,
This sort of option doesn’t come built-in with the theme; perhaps you could look for a 3rd party plugin to achieve this.
Best, Select
Hello, how can I put the transparent white box under the title in the slide? I do not find the settings. https://mumspantry.com.au/
Thanks so much
Hello,
Please submit a ticket at https://select.ticksy.com/ with your site URL and one of our support agents will assist you.
Thanks, Select
Hi,
Prepurchase question: Can you add Instagram posts into the blog posts? We show photos from other people’s Instagram accounts but would like the Instagram post to be integrated into the post (showing the likes, comments, etc.). Is that possible with this theme?
Best, JD
Hello JD,
Thank you for you interest in Coney! Unfortunately this sort of Instagram integration isn’t available within the theme.
Feel free to let us know if you have any other questions.
Best, Select
Hello, it has been 5 days since your last response to me in the support system. If you replace the logo in the theme, it doesn’t look good. I’m not asking for any customization, I’m just asking that if I replace the Coney logo with my logo that it work properly. Currently it does not.
Hello,
We apologize about the belated reply – we had a few days off due to a national holiday. We replied to your ticket; you can check Ticksy now.
Best, Select
Hi!
I’ve just purchased your theme (fantastic work, thanks!), but I have a problem with Import Demo Content. I can’t import any other demos (e.g. Metro Home) than Coney 
What should I do?
Hello,
Thank you for purchasing Coney! Please note that with demo import, you will receive all the pages that are presented on our demo site; you’ll just need to set the Metro Home as your front page in Settings > Reading.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
Hi, Your support page doesn’t work :/ I was asking about CSS file for a whole page and you wrote i can find it in / theme / assets / css / scss /modules. And i have a two questions about it. 1. There is no folder ‘scss’. 2. In / theme / assets / css / i found many css files. Did you meant modules.css ?
Hello,
Sorry for that. It was temporary issue with third party platform we are using for support. Ticksy system is repaired. please, try again to submit a ticket and our agent will gladly assist you.
Select
Hello, the license revolution is understood in the pack? Because I do not find the code of activation? Florian.
Hello there Florian,
When it comes to Rev Slider plugin, we have bought extended licence for the included plugins such as Slider Revolution. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation. You can ignore the messages for further activation you’ve got in your admin area.
Select
Hi, Im running into an issue where icons don’t load on Firefox… https://ibb.co/gT65tm
Hello,
Please, check this article where this issue and fix for it is explained https://select.ticksy.com/article/9793Best, Select
That worked. Thanks
Great. Thank you for the update!
I’ve really been enjoying the beginning of customizing the layout of this theme.
I was wondering what widgets you used on the Sidebar in the demo for the “Follow Us” section with the multi-colored buttons that send the user to your social media accounts as well as how I can get the “Recent Posts” widget that would provide the circular previews of my recent images with the dates on them.
Thank you so much!
Hi,
Than you for sharing your experience with us. We need to ask you to reach our support team at https://select.ticksy.com/ and include your site URL With wp-admin access and our support agent will gladly assist you with anything that could be done within our theme.
best,
Select
My categories are not working and this doesn’t seem like something I should pay $42 to get a solution for. http://yieldmagazine.org/portfolio-category/photographs/
Each item has one portfolio category.
Hello,
Indeed. It seems that issue is present due to latest WordPress update. We will fix this in a update, and you can write to support over email at support[@]select-themes.com and they will provide you with a fix.
Select
I emailed. Looking forward to the fix. Thank you.
Hello, I would like to buy the theme but first I would like to know if in the pinterest grid demo I can insert the product categories instead of the articles. Thanks in advance.
Hello there,
Thank you for taking interest in our theme. In our Blog List Pinterest template , there is no option to add category instead of single blog post. But If you add portfolio list, under each portfolio item, you could set desired External link, so you’ll be linked from your page list to that link instead to single portfolio item: https://www.screencast.com/t/ayxhxgoGhl3Hopefully, this could fit your needs.
Select
Hello, Not able to submit a ticket at https://select.ticksy.com Options to select coney theme is not available. Please provide the email address.
Hello Team,
Its bit URGENT. Help me out
We have bought your theme but facing some issue in video post URL – http://139.162.59.34/~makelifegood/ URL – http://makelifegood.org/
When we migrated to a new hosting. The video post with the blog image attached is not showing in frontend although the image is showing in backend. In above url when you scroll down at bottom their is a video section. But in that section we are not able to load the list or view the image.
Checked the URL. But did not find the old URL. Will you please share your email address where i can share the dashboard credentials. It will save our time to resolve the problem. Or Please provide the best solution for it.
Hello,
Please clear browser cache and then try to submit a ticket again, or alternatively submit it without logging in with Envato account, and just choose theme and enter purchase code https://www.screencast.com/t/8coxGwQIvU
Let me know when you submit a ticket so I can forward it to support.
Select
Hello Team, I have raised the PRIVATE TICKET #1368040 on https://select.ticksy.com Please reply on it. Support not appreciable. Although i have purchased the support membership plan.
Thanks for submitting the ticket, and sorry for the delay. We just informed support team, and they will reply to your ticket very soon.
Select
They take 24hrs to reply. Like this it will take months to resolve one small problem.
Anyone there to help ?
Hello,
Please, note you’ve replied after our working hours, but your ticket is assigned to our agent who will answer you asap.
Select
Hello, We have bought your theme but facing some issue in video post URL – http://139.162.59.34/~makelifegood/ URL – http://makelifegood.org/
When we migrated to a new hosting. The video post with the blog image attached is not showing in frontend although the image is showing in backend. In above url when you scroll down at bottom their is a video section. But in that section we are not able to load the list or view the image.
Hello,
Please check if you have replaced domain (URL) in the database when migrating to new domain. You can try with this plugin https://wordpress.org/plugins/wp-migrate-db/
Select
Checked the URL. But did not find the old URL. Will you please share your email address where i can share the dashboard credentials. It will save our time to resolve the problem. Or Please provide the best solution for it.
Hello. Very interested in purchasing. Is there a way that I would be able to format my post pages so that the post headline is above the featured image instead of below it?
Thank you, regards.
Hello,
Thank you for taking interest in Coney. There is no predefined option for that. But with minor code arrangement this could be done. Our support team will assist you with this part.
Select
Submitted a ticket to your support team two days ago, haven’t heard anything back yet.
Private ticket #1388879
Your ticket has just been answered. Please, check whole response on ticksy.
Select
Hi
how to create title area with background image and masonry blog logo in front of it like one in the demo here http://coney.select-themes.com/pinterest-home/
Hi,
On that page on the top part we used Slider Revolution. So, you could import our rev slider and see how we made it, or you could create your own slider.
Select
