520 comments found.
How long does it take to reply to support tickets?
Hi vsosiak.,
The maximum time taken to reply to a support ticket is 24 hours. But we will always reply it before that time.
Regards., DesignThemes Support.
Okay, I have 2 tickets sitting in support over a day. Want to make sure it is not being overlooked.
Hi.,
Sorry for the inconvenience, we have not received any tickets from support forum.
Kindly send us your query from the following link then we will asap with the mentioned time.
http://support.wedesignthemes.com/forum/multi-purpose/veda-multipurpose-wordpress-theme/ Regards., DesignThemes Support.Hey,
I have just helped a client migrate their Vera themed website to a new host. The old host has informed there was no licence key because they had a free copy which we used does this sound right to you?
I am in limbo as the site is still down and has been for 1 month.
Regards Danny
Hi Danny.,
It is illegal to use the theme without the license. Let us know the domain name and email id so that we can officially file a complaint.
Regards., DesignThemes Support.
Hello Team,
Tried to do this setting (http://prntscr.com/kei4gq) here in this website (http://prntscr.com/kei4nd). In this doesn’t show search bar left side of logo so if possible please tell how to make that search icon there and then our website will be completed.
Thanks
Hi.,
Get into the file path /wp-content/themes/veda/headers/default.php there you can modify the code like the screenshot ,
Refer : http://prntscr.com/kejdpd After that get into admin panel > appearance > veda Options > Layout > Custom CSS > and paste the below code.
.menu-icons-wrapper .search a span {
line-height: 0px !important;
}
Regards., DesignThemes Support.
Hello Sir, Tried to place this code. After editing the website got blank so i did Undo and restore the previous website. So please look it from your end. Thanks
Hi!., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
873e20c3-a478-442a-81fb-8e866f6a0ecc this is the purchse code need you help contact regarding veda even template, unable to contact you.
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly send us your issues with some clear screenshot or video to get a clear view then only we will help you better.
You can contact us via the following ways.
1) Theme forest comment
https://themeforest.net/item/veda-multipurpose-theme/15860489/comments 2) Forums Comment (http://support.wedesignthemes.com/forums/) http://support.wedesignthemes.com/forum/multi-purpose/veda-multipurpose-wordpress-theme/ 3) Email contact (support@wedesignthemes.com)4) Profile Page Contact Form via the right bottom form located @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
Hello Team, How to make this kind of search bar in header: ( http://prntscr.com/kb9dbn) rater small search icon? and how to adjust this language search option in top bar: ( http://prntscr.com/kb9et7) because it hide top bar button?
Hi.,
1 ) As of now we don’t have that option.
2) We have checked your site. We cannot find your issue page for which you have sent the screenshot. Please share your page link of your issue so that, we can check and have a clear look form our end.
http://prntscr.com/kb9m3u > http://recordit.co/p8TMob9X5KHi.,
Thank you for contacting us.
Just add this css code in Dashboard > Appearance > Veda Options > Layout > Custom Css & Js > Enable Css > Yes > Pasted the css code inside the text area > Save All.
`#gtranslate_wrapper .switcher { position: absolute; right: 0; top: 0; transform: translateY(50%); }` `#gtranslate_wrapper { position: relative !important;}`
Thank you, we look forward to helping you!
Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
hello team, I a have placed code and it shows now in centre of that (http://prntscr.com/kbml3h)
Hi.,
We have fixed the issue. Kindly, have a look. http://www.nanochemazone.com/ Please refer attached screenshot : http://prntscr.com/kbmp62 > http://recordit.co/xAeY42CTV4 Note : Please reload the site and check it out.
Hi.,
We have made the changes as per your needs. Please refer : http://recordit.co/VntqrYDOAu
Thank you, Sir this small search can be possible (http://prntscr.com/kc0xrn)
Hi.,
Yes , you can use this shortcode
[dt_sc_search_form]
Regards., DesignThemes Support.
Hi, I bought two licenses for Veda and want to use all the plugins on a new site. The previous client never closed his account with me and I removed his site nd want to de-activate the plugins to his domain. Theme punch don’t seem to recognize my purchase codes and no documentation helps me to re-register my purchase codes on the new domains. Can you please assist!
Hi avjstudio.,
Actually the plugins that we attach with the theme pack is just a copy of the plugins. There is no license for the plugins. If you need latest versions of the plugins, you can get from us only. So the theme purchase code that you are using in theme punch will not work.
Regards., DesignThemes Support.
Thank you for the reply. I have to enter my purchase code from my Veda license into the Slider Revolution plugin to activate it. But it tells me it is the wrong purchase code.
Hi.,
Your Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation the purchase code only for the theme not for the plugins.
Kindly note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
Thank you Rsriram. I will send you a message. The reason I tried to register is I am not able to load the FOCUS PARALLAX slider from slider Revolution, is it tells me to activate….
WPBakery needs to be updated. Any idea when you might do this? We seem to have a malware problem and I want to ensure this plugin isn’t the problem. I took over administration for this site.
Thanks, Andrea
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the latest version of plugin files.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/ Regards., DesignThemes Support.Hi, I have bought this theme and now there are a few plugins which need to be activated but it wont accept my purchase code!
I wanted to ask support but i am having a lot of trouble trying to even access support! (I am very tech savy) It said i need to put in an email address so i did and then it said they had send me password but i didnt get it! I tried clicking on ‘forgot password’ link and still havent gotten email. I tried regestering again but i says purchase code is already in use. I am now startng to worry that i may have put in the wrong email when regestering.
I am really stuck now and cannot start working on site without the plugins activated. Please help me log in and access support for this theme which i bought. This is very urgent.
Thanks
Hi.,
1 ) No need for license to activate the plugin files. Your Plugins are already active. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
2 ) We have updated your password but when we have tried to send it fails , so kindly send us your correct email ID . We will send you the details.
Regards., DesignThemes Support.
Thanks for the reply however I am really stuck since the plugins are not working and requiring activation. I desperately need to access support but not able to login. Please use the email id binahyesairahwebsite@gmail.com and send login details there.
Hi.,
We have updated your password and sent to your email id binahyesairahwebsite@gmail.com . Please have a look at it.
Regards., DesignThemes Support.
Hello team, would you please tell how to change the products hover colour (http://prntscr.com/k5fknk). Thank you
Hi.,
Thank you for contacting us.
Kindly Let us Know which veda demo your referring.,
Thank you, we look forward to serving you!
Veda Insurance demo
Hi.,
Just add this css code in Dashboard > Appearance > Veda Options > Layout > Custom Css & Js > Enable Css > Yes > Pasted the css code inside the text area > Save All.
.woo-type8 ul.products li.product .product-details { background-color: #008bd3; }
Note: You can change the value as per your need. Thank you, we look forward to helping you!
Ratings:
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello team, there is one more error in website: in wordpress panel it shows scientific symbol (http://prntscr.com/k5zch6) but in real it doesn’t show Symbol (http://prntscr.com/k5zdsw) Can you please provide solution for that
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
hello team what is statues of error? sorry, actually i have to respond to my client.
Hi.,
We have already replied your mail ,
1 ) Sorry for the inconvenience , it is WordPress default functionality , so you can’t display that special symbols in the title of the page.
2 ) Please try to disabling the external plugins, other than the theme recommended plugins and check the issue.
Regards., DesignThemes Support.
.
Hi.,
Go to Dashboard > Appearance > Veda Options > Layout > here you need to select the “Header Type” with search icon option then move to Menus Tab here you can enable the “Search Icon” option for other menus with search icon for this header type we have used `[dt_sc_search_form class=”” /]` for header Left Content. And also if you wish you can enable cart icon .
Refer :
http://prntscr.com/k7ubwh http://prntscr.com/k7ubt0 http://prntscr.com/k7ucse http://prntscr.com/k7ucx8 http://prntscr.com/k7ud3x http://prntscr.com/k7udb3 If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.Regards., DesignThemes Support.
Hello Team, please tell how to place language selection option on upper header with drop-down menu
Hi.,
If you are running a single language site other than English. Say for example if you are running German site only. Also in Dashboard > Settings, you need to change the site language to German.
Or
If you are running a multi language site, you need to install the WPML plugin. and refer the following knowledge-base link to get a clear view about place language selection option on upper header with drop-down menu.
How to Setup WPML for multi-language site
http://support.wedesignthemes.com/knowledge-base/how-to-setup-wpml-for-multi-language-site/ Kindly note our theme supports and compatible with WPML plugin and the plugin is not included with our theme package, you need to buy it separately.Purchase link : https://wpml.org/purchase/ If you have any queries, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRm Thanks in advance.Regards., DesignThemes Support.
Hello! Using the Aqua demo, the mobile menu just displays the menu items squished on two lines when viewed on s smaller device—the menu toggle doesn’t show up as it does on your demo. Any thoughts?
Thanks!
Hi.,
Make sure that you have enabled the responsive option under Admin Panel > Appearance > Veda Options > General > Responsive ,
Refer : http://prntscr.com/k12kuh
If not kindly enable it and check out the issue,
Ratings:
We look forward to helping you!! Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Yes, I had already checked that option.
I figured it out… for some reason it’s not seeing the responsive.css so I copied it into the custom css and that fixed the issue.
Hi.,
OK , Thank you.
You are always welcome to ask us your queries and we are ready answer it with pleasure. Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmWaiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hi – i’m web developer both (frontend + backend) – i have done lots of projects for themeforest. if you need a developer please mail me at tfdeveloper.mike@gmail.com
“i am sorry if this comment distrubs you”
Hi, we purchased this theme for our company website but do not have the buddha panel to edit everything so I’m not sure how to access demos and widgets that were included in this purchase. Please assist.
Hi.,
Please be more specific about your issue with some screenshot along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I don’t have the same customization panel (labeled Buddha Panel) that is in a lot of the screenshots for tutorials. I also do not know where I can find the demos.
I emailed my Wordpress login.
Hi.,
Thank you for your site credentials,
But it seems that you have missed your domain name information. Kindly send us your domain name, so that only we can move forward.
You can find our BuddhaPanel option under admin panel > appearance > Veda Options there you can customize the settings and import the demo ,
Refer : http://recordit.co/CVLOfKeRp2
Regards., DesignThemes Support.
I’m waiting to get the domain from my supervisor. How do I remove a demo once I’ve already installed it? I installed the architecture one, and then changed it to the construction demo, and now it seems there are components of both. Also, how do I change the construction logo that is on the top left and put our company logo instead?
Hi, we are no longer going to be using wordpress. Can I talk to someone in customer service about getting a refund on our support / theme purchase. We just bought it last week and never even used it.
Thank you.
Hi manager.,
1) Regarding changing the demo, you need to first remove the demo which you have installed and then install another demo.
2) Sorry but we cannot provide refund of the support or theme purchase.
Regards., DesignThemes Support.
The theme was just purchased a week ago and now we are no longer going to be using it or the platform it is supported by. We also paid for an additional 6 months of support, can we be refunded for that?
Hi manager.,
Sorry but we cannot provide refund in this case.
Regards., DesignThemes Support.
My company purchased this theme (it might not be through this account) but we do not have the Buddha Panel popping up so I don’t understand how to edit the theme
Hi.,
Please be more specific about your issue with some screenshot along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
hi, im installing at the moment your ‘Wind Energy’ Theme on a clean WP4.9 and try to import the demo content. I dont get any errors but showed the syntax at the frontend.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi guys! I’m trying to use custom fonts and I already uploaded all the files but I don’t know how I set the custom fonts for content, heading, menus, etc. Can you help me please? Thanks
Hi primeadvisorsmarketing.,
You can change the font via Admin Panel > Appearance > Veda Options > Fonts > There you can find your custom font
Refer : http://prntscr.com/jovcx6
We look forward to helping you!! please be sure to rate our theme for us! If not don’t forget to rate our theme!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hi, I am still having trouble installing and importing the demo data. I looked for instructions in your support forum, but that did not work. All settings at the host have also been checked and confirmed to be correct as per your demands. What am I doing wrong?
Hi.,
Thank you for contacting us.
When we try to install and activate the latest version of the plugin files we get the Missing a temporary folder and The link you followed has expired.error and also we can install the other plugin also from dashboard > Plugins > Add new page. So we can update the plugin files to import the demo content, Your FTP login details are not working. When we try to install and activate the buddypress plugin we get empty screen we cant do the further step in your dashboard.
http://prntscr.com/jnwsvy http://prntscr.com/jnwukt http://prntscr.com/jnwzlg http://prntscr.com/jnwxp4So kindly send us your cpanel login details and send us your valid FTP login details to import the demo content for Financial (http://veda.dttheme.com/financial/) theme.
Regards., DesignThemes Support.
Is the $59 a one time payment? annual payment? monthly payment?
Hi,.,
Thank you for the interest in our theme and contacting us.
The $59 is a one time payment, After purchase the theme you can get a 6 months support from designthemes, after 6 months if you need you need to buy the support licence for getting support from us, download the latest version of theme package from theme forest download section for life time. And also you can get the latest version of the plugin from us when there is an update.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello Team,
Can i know how to make megamenu?
Hi.,
Thank you for contacting us.
Kindly refer the following video for mega-menu. the video explain how to use mega-menu in one of our theme (Pregnancy Theme)
https://youtu.be/iIj72CoUK7AIf you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Would love to get a response to the support i’ve paid for to get an answer to a few questions 
. SO what happens to clients that are using your templates as an ad agency and you guys arent available on the weekend?? Please add a FAQ or at least answer questions here so we dont loose days
Hi.,
Sorry for the inconvenience,
We have updated your password and sent to your email id ( kody.tate@gmail.com ) . Please have a look at it.
And also yes we are not available on weekends. We are always ready to help you. So , kindly send us your query with some screenshot so that we will help you better.
Regards., DesignThemes Support.
I just paid for more support and waited 5 minutes and placed my purchase code but I still cant access your forum . Would love help on this issue . Would also be a good idea for you guys to have a FAQ for new and old users who have purchased your templates.
Hi.,
We have updated your password and sent to your email id ( kody.tate@gmail.com ) . Please have a look at it.
We are always ready to help you. So , kindly send us your query with some screenshot so that we will help you better.
Regards., DesignThemes Support.
