Hi there Victor,

Thank you for writing in! We are focused on development of WordPress themes where dynamic content and easy management is offered. It is why we are not creating HTML files at all

Best, Mikado

Hello,

Thank you for choosing Footon. Please, reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and help you there.

Best regards, Mikado

Do you guys ever intend to respond to my ticket request?

Hello,

We located your ticket on our support forum and it has been responded by our support agent. Please, check whole response on ticksy.

Best, Mikado

Thank you very much

Hello,

Thank you for your interest! Yes, all demo content can be imported

Best, Mikado

and images ? PSD or AI ?

Hello,

Yes, we provide PSD files upon request.

Best, Mikado

Hello,

Please note that this dashboard is for pre-purchase questions. For theme support, please submit your queries on Ticksy. We try to reply to all tickets within 24 hours, but due to the amount of tickets we receive, reply times may take a bit longer. Thank you for your patience.

We notified our agent about your ticket, so you can expect a reply shortly.

Thanks, Mikado

Can I have a refund, I can’t use your theme because of your support is terrible and I have run out of time also, I have been waiting for over one month with no reply and then because I posted here I got one, now 6 day with endless messages to fix one problem and they still can’t fix it, for every message I send I have to wait 1 and half days for a reply.

Hi,

We just rechecked your ticket and as we could see 21 hrs is average response time on it. We are really sorry about this bad expression you’ve got. Anyway, problem you are facing it is missing slider revolution. This could be easily solved, and here is explanation https://mikado.ticksy.com/article/10420 Really hope, once all this is sorted out, you’ll change this bad impression you’ve got.

Best, Mikado

Hello,

You can change it by editing the Global Layer: https://www.screencast.com/t/KZSVzBnbwEIh . If you need further help, kindly open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you.

Thanks, Mikado

Hello,

Thank you for your interest in Foton! You could add a contact form for users to submit their emails, such as presented here: http://foton.mikado-themes.com/coming-soon/ .

Feel free to let us know if you have any other questions.

Best, Mikado

Hello,

Thank you very much!

Yes, our theme is compatible with WPML. It’s not RTL ready.

Best, Mikado

Hello,

Thank you for your interest in Foton! All demo content can be imported to use as a starting point for your site. Some of the images can be used for free. Others were purchased, so if you want to use them on your final site, you’ll need to purchase licenses for them.

Feel free to let us know if you have any other questions.

Best, Mikado

How do I know which are free and for which I have to buy license ? Can you please send me the link from where you got the images (both free and paid ) ?

Hello,

We purchased our images form Shutterstock, and obtained most of our mockups on free sites. Please see:

If there’s a particular image that you want to find, our support team will be happy to assist you.

Best, Mikado

Hello,

We just checked and we didn’t find any emails or tickets from you. For theme help, please open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you as soon as possible.

Thanks, Mikado

Okay thats fine, i sent you a ticket yesterday, still waiting tho…..

Hello,

We located and replied to your ticket. You can check Ticksy.

Best, Mikado

Hi, Please check the reply – https://mikado.ticksy.com/ticket/1684188

Hello,

We replied to your ticket. You can check Ticksy.

Best, Mikado

Hello,

We located and replied to your ticket. You can check Ticksy.

Best, Mikado

hi, I think there is problem uploading demo. Its stuck on 90% for half an hour now…

update – done

Hello,

Thank you for purchasing Foton! And thanks for the update If you need help with anything else, kindly open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you as soon as possible.

Best, Mikado

Hello,

Please open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you as soon as possible.

Thanks, Mikado

Hello,

Thank you for your interest in Foton! Yes, this is all possible

Best, Mikado

Hello,

Thank you for purchasing Foton! Yes, we provide PSD’s upon request. Please open a ticket at https://mikado.ticksy.com/ and one of our support agents will respond.

Best, Mikado

Hello,

Please refer to this article of ours regarding demo import: https://mikado.ticksy.com/article/12620/ .

If you need further help, kindly open a ticket at https://mikado.ticksy.com/ with your admin access and one of our support agents will assist you as soon as possible.

Best, Mikado

Hello,

Thank you for choosing Foton. Glad to hear you like it. Logo image will be displayed double smaller then original image size. We implemented this function in order to insure good quality on retina devices, too. So, in your case you should upload image that is 90px in height. For any further assistance, our support team is on your service here.

Best, Mikado

Thanks a lot! It helped.

I have another question – is it possible to add link to the team element? I need to click on the name/photo and redirect user to another site and I can’t figure it out :/

Hello,

You’re welcome! For all theme related questions, please open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you. Ticksy is our support platform.

Thanks, Mikado

Thank you very much

Hello,

Thank you for choosing our theme. Yes, we will gladly provide you with it, just open a ticket on our support forum here.

Best, Mikado