33 comments found.
Señores como puedo descargar un tema de la plantilla Consult Expert – Consulting no puedo intalar un tema o importarlo para usarlo
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
The theme has been updated, but the slider-show blocks the theme. If you have activated the slider-show, you cannot do anything with the theme.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
l notice a bug in the theme, once l import the demo content, and am changing and creating more pages, l notice once l select Default Template on the page or post there is a particular post title that always show on that page, not the title of the page created.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Hello. after i change position from wp bakery builder. many item remove automatically. what is the problem? many problem i get from this theme. please help me fast. because i have a deadline.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
how many hours i must wait ur reply in your support website ???
Did you open a ticket?
yes. there is 7 ticket and until now u’re not reply.
please accept my refund. i dont need this theme anymore. ur support not faster than I expected. thank you.
Pls give ticket or username, I will check.
my username is same as envato username. I’m sorry. I’m using another theme now. please be kind for accept my refund. thank you.
hello. how many hours i must wait for the answer?
Already replied ur all tickets https://themexriver.helpviser.com/edit-ticket/7925
You did open 7 tickets, we have replied ur all tickets pls check.
i didnt use ur theme anymore. please accept my refund. thank you
hello. when i pick VG Blog, it’s blank. what’s the problem?
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
how many hours i must wait ur reply in your support website ???
I was request refund. Please accept it. I dont want to use this theme anymore. ur support it’s take too long time for reply. Thank You.
elementor is compatible with this theme?
no wpbakery . Thanks
the image slider is not showing
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Hi, You just told via ticket system that I am using an old version of your theme, 1.1, but you didnt updated the download link here at Themeforest with the latest version.How is that possible? Is this legit Themeforest policy? I will make a complain on that. I am waiting for your reply 3 days to tell me that I am using an old version of them, and you havent supplied customers with the newest version of the theme??
Hello, We already updated our theme in themeforest pls check screenshot https://i.imgur.com/f7Bi5aT.png . You can download latest version from themeforest.
But where it is? I have just downloaded the theme again, and installed it again, and it tells me it is the SAME VERSION as the one I have, 1.1.??
Here it is see by yourself: https://imgur.com/a/R3Kn8wu
I was actually very happy with the theme. I already bought a second license for another website.
However, an error message appears here and the support does not respond … Unfortunately my ticket is still unanswered after 48 hours …
Hi, first of all apologize any inconvenience you are experiencing. Pls will you give me ur ticket link?
Hi Team,
While open customize tab, getting below error.
Fatal error: Uncaught Error: Class ‘Redux_customizer_switch’ not found in D:\wamp64\www\wp\cpa\wp-content\plugins\consult-common\ReduxFramework\ReduxCore\extensions\customizer\extension_customizer.php:343 Stack trace: #0 D:\wamp64\www\wp\cpa\wp-includes\class-wp-hook.php(288): ReduxFramework_extension_customizer->_register_customizer_controls(Object(WP_Customize_Manager)) #1 D:\wamp64\www\wp\cpa\wp-includes\class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 D:\wamp64\www\wp\cpa\wp-includes\plugin.php(478): WP_Hook->do_action(Array) #3 D:\wamp64\www\wp\cpa\wp-includes\class-wp-customize-manager.php(928): do_action(‘customize_regis…’, Object(WP_Customize_Manager)) #4 D:\wamp64\www\wp\cpa\wp-includes\class-wp-hook.php(288): WP_Customize_Manager->wp_loaded(’’) #5 D:\wamp64\www\wp\cpa\wp-includes\class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #6 D:\wamp64\www\wp\cpa\wp-includes\plugin.php(478): WP_Hook->do_action(Array) #7 D:\wamp64\www\wp\cpa\wp-settings.php(545): do_action(‘wp_loaded’) #8 D:\wamp64 in D:\wamp64\www\wp\cpa\wp-content\plugins\consult-common\ReduxFramework\ReduxCore\extensions\customizer\extension_customizer.php on line 343
Also please let me know how to set the default header type for all the pages
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
This is terrible. I could not even get it installed. I was getting a 413 error. I contacted hostgator because it was a size related issue. I spent hours on the phone. finally I tried a different program and it installed flawlessly. It is to bad because the demo is impressive… I tried to get support here and found out it was 7 – 10 days… That is the worst support I ever heard of. You can build and put online a site in a day but if you have trouble you need to wait a week? Fuck that… These people will not pay for my lost time and the spport is NOT THERE
Hi, first of all apologize any inconvenience you are experiencing. will you give me ur ticket link? also have you downloaded our latest person which we have updated.
I am not interested in a the latest version or providing a ticket. It was purchased and I would like a refund.
как сделать коробочный вариант шаблона?
pls write in English. Thanks
1. How to make a boxed version of the template? 2. the menu does not work in the mobile version
Did you open a ticket?
yes
how to disable preload on your themes ?
By css display none
1712814
I would like a refund, its been over 30-45 days, I’ve been trying to contact the author via email and msg still haven’t got anywhere…Ive opened support ticket(s) regarding unable to upload the theme files since day 1 possibly corrupt…gave my login info as well. No one got back to me after they were going to upload the theme for me, even though Ive tried several ways. I already moved on and purchased a new theme and completed the project…all while I have not resolved this issue. Figured you would reply here if I commented….?
Hi,first of all apologize any inconvenience you are experiencing. will you give me ur ticket link ?
1712814
1712814
the theme has a lot of errors and there is no response from the support team from past 3 days. The theme is broken in a lot of places and its more like a demo version than like a paid version..
Hi dear Kaushik, How are you? So sorry for late support. Actually here is our big Eid festival is occurring for one week. so can not give u support. Please give us 3 days. Please pardon us for this vacation. Thank you so much. Regards, themexriver team
but the response time is always very low. its been 4 days I have posted a query and there is no response yet.
why isnt there any replies in the support I should get 6 months of support but you respond after weeks and the support time ends before all the issues are solved
Hello, Did you open a ticket?
Hello. Is the theme compatible with Wordpress 4.9.6?
Hello I have problems with the activation of the WPBakery Visual Composer and it is giving me error. I wanted to know how I can do to update it. Thank you !
Hello sir, I want to purchase this theme but according to comments above it seems to be not 100% working. I also wanted to clone like demo site shown. But many people is also having problem in that. So please let me know if i can do that or not. So i can make purchase decision.
Hello Dear, how are you? you will get same like demo if you face any problem then we will give you support for that. Thanks
Thanks. I will soon purchase this item via my client’s account.
Sir, please help me edit map location of contact page… Direct me step by step instruction. Thanks. David
Hi, have you opened a ticket? Thanks