101 comments found.
Hello, you could get a new update of your theme for compatibility with wordpress 5.2 and visualcomposer 5.6 A new version of Slider Revolution is available.
Thank you.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and we’ll provide you with thre latest plugin versions. Thank you!
Regards
Hi I opened a ticket like 2 days ago and still no respond!!
Hello,
We are open from 10am to 7pm (CET), from Monday till Friday. We do our best to respond as soon as possible (within 24 – 48 hours, usually faster).
Please check the reply in the ticket.
Regards
Pre sale question, is it possible in an easy way to show cart icon on menu as commonly do an eccomerce?
i see the icon on mobiles, but the shop doesnt work properly, always says “your cart is currently empty”
Hello,
Thank you for your interest in our theme! The Cart can be enabled in the theme options->Woocommerce, please learn more here: http://airsupply.themerex.net/cart/
Also we have just checked the live demo on the mobile device and the cart worked just perfect.
If you still see the same issue, please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and attach the screenshots. Thank you!
Regards
Hi, I’m telling you about your Air Conditioning Company and Heating Services,
I should look to improve the accessibility in mobile menu, This has the icon so small that when you want to click menu almost impossible without going to the start.
I could put bigger buttons on mobile view this greatly improves the google score.
could give a solution Thank you.
Hello,
Unfortunately, your support license is expired. Please extend it to get qualified assistance.
Regards
Hello! Does your heating service wordpress theme offer colour options to support brand design?
Dear HelenSim,
Thank you for your interest in our theme! The theme is fully cusomizable and you’ll be able to edit colors through css and admin panel easily. For example, there’s Fonts and colors section where you can edit color schemes. Please learn more here http://airsupply.themerex.net/doc/#theme_options
Regards
Hi, is the template support multilang ? it supports the WPML plugin? Thank you
Dear medmane,
Thank you for your interest in our theme! Yes, the theme is compatible with WPML plugin and you’ll be able to create multilingual website.
Regards
Merhaba Wordpress Panelime Temanızı Yüklemeye çalışıyorum %100 e geliyor ama PCLZIP_ERR_BAD_FORMAT (-10) hatası veriyor bana bir yardımcı olun lütfen.
Hello,
Please make sure that you extracted the downloaded archive and upload only airsupply.zip in Appearance -> Themes. If you still have issues, please provide your website details in the support ticket at https://themerex.ticksy.com. Thank you!
Regards
this theme is useful for Air Conditioning Company website , thanks you
Hello,
Thank you for your feedback! Please rate the theme in your Themeforest account -> Downloads. We would really appreciate that.
Regards
Hi there i bought an Air Supply Wordpress theme and installed it the only problem that i have is that i Cant edit My Home Page using WP bakery Can u Please Help me !!im Realy confused
http://efficientheatingservice.com/Hello,
Thank you for bringing this to our attention. Please provide your website details in the support ticket at https://themerex.ticksy.com/ – our Tech Support team will assist you. Thank you!
Regards
Hi there does this template come with the Premium version of Visual Composer? Or the free version? The premium version comes with a lot of additional content and templates etc.
Hello,
We appreciate your interest in our theme! The theme is bundled with a fully functional version of WPBakery Page Builder. The plugin updates will be included in new theme releases or you may receive them whenever you need them via tickets. We keep to the Envato policy on Bundled plugins: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins However, only the direct plugin buyers have access to premium addons after they activate Visual Composer with a license key.
Regards
Hello. The plugins are up to date?
Hi. Thank you for your comment. At the moment we are working on theme update and there will be a new update soon with the latest plugin versions. If you need any plugin with the latest version just contact tech support at https://themerex.ticksy.com with the request and we’ll send you a link. Thank you.
I emailed you guys for a problem multiple times….. I still don’t have an answer. This was a few months ago so in the meantime my support has ended…....
Hi. Thank you for your comment. Unfortunately, there is no any open/unresolved ticket from you. Could you please, create a new ticket at https://themerex.ticksy.com, choose Pre-sale category. Please, provide me ticket screenshot where you didn’t get any rpely. Maybe, you used another email address or username. Thank you.
Are you serious ? I wrote you guys multiple times an email while I still had support and now you send me to a forum that says my support has expired. This is really getting on my nerves…. You could have emailed me this months ago while I still had support!!
Hi. Thank you for your reply. Unfortunately, we didn’t get any ticket from you with any issue. Yes, your support is expired now but we will help you with your issue without problem. We have a new email from you and you’ll get reply to your email asap. But to get fast reply please create a new ticket at https://themerex.ticksy.com,/ and you don’t need to purchase support now, just create pre-sales ticket. Thank you for understanding.
Is there an update to this theme? WP Bakery Page Builder has updated and is causing problems.
Hi. Thank you for your comment. We are working on theme update and it will be ready in a short while. If you have any issue with plugin, please, contact tech support at https://themerex.ticksy.com, we’ll check and help. Have a good day!
When you say “short while”, how long do you mean exactly?
Hi. Sorry for delay. Update will be ready within 4-6 days. But you can get the latest plugin version contacting our Support team now creating a ticket at https://themerex.ticksy.com. Have a good day!
you never did the update? Whats going on?
A new theme version is released. The theme update was in the queue which caused the delay. Take our apologies for any inconvenience.
Hi, your support system is down again.
Is it possible to remove sidebars from single post pages? The page title is removing to the right, and it do not look good.
I removed the sidebar, but still, the site title is on the right side. How do we fix that?
Hi. Thank you for yoyr comment, Ticket system works. Please, create a ticket at https://themerex.ticksy.com/ with thewebsite details, I’ll check and contact you back. Have a good day!
How can we remove the date uploaded from the cart section on the theme?
Screenshot below:
https://drive.google.com/file/d/13Esi22_GAzV2kTLzKcFMTJQQKJajXDzj/view?usp=sharingHi. Please, login to Admin panel – Appearance – Theme Options – Woocommerce Stream – Blog&Single and turn “show post info” off. If you still have any issue, please, create a ticket at https://themerex.ticksy.com/ and I’ll reply asap. Have a good day!
Hi! How to change the name of the services page in the address bar.
ex: http://pr...com.br/SERVICES/...quipamento/
Thanks!
Hi! How to disable the item CUSTOMER CARE at the site’s footer?
Thanks!
Hi. Thank you for request. 1) Please, go to admin panel – Appearance – Menus – and remove it there – http://prntscr.com/hjd34v. 2) Please, go to Admin panel – Appearance – Widgets – Footer Sidebar – and remove it there – http://prntscr.com/hjd3vs. HAve a good day!
Hi Mate: The new update Wordpress 4.9 has messed up the full theme, the site is http://teknicoolairconditioning.com.au/ is there anyway the site can be fixed, I have no idea what to do. All help is appreciated.
Thanks
Hi. Thank you for your comment, If you get issue after the engine update you need to contact your hosting company and ask them to restore your webste to the date you need. Unfortunately, we are not able to get back the files you had before update. Please, don’t forget to backup your website before you update anything, Have a good day!
Please, try also another variant. Please, open _init.js in FTP, find the line 970 . You will code: if (window.mejs) { window.mejs.MepDefaults.enableAutosize = true; window.mejs.MediaElementDefaults.enableAutosize = true; Please, replace it with: if (window.mejs) { if (window.mejs.MepDefaults) window.mejs.MepDefaults.enableAutosize = true; if (window.mejs.MediaElementDefaults) window.mejs.MediaElementDefaults.enableAutosize = true;
Have a good day!
Hi, thanks for the great job guys, i´m almost done with my page but i have a question about the contact form in the contact page. i can not find the form to change… 
i really looked in any counter ….how and where i can change it ?
Hi. Thank you for request. You should make changes through php file. Please, login to FTP, find directory wp-content\themes\airsupply\templates\trx_form, open the file form_1.php and edit the form there. If you need any help, please, create a ticket at https://themerex.ticksy.com with the details and I will reply asap. Have a good day!
Hello, I want to take the appointments button or change it, how can I do this?
Dear Rodolfosousacruz,
Thank you for purchasing the theme!
To edit/remove the ‘Make An Appointment’ button, please go to wp-content/themes/airsupply/templates/headers/header_1.php file: http://prntscr.com/h1adpw To translate the button, please set the language you prefer in Settings – General in your admin. Then open the airsupply.pot file in wp-content/themes/languages directory on FTP in Poedit software. Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically. Upload these .po and .mo file to wp-content/themes/languages directory on FTP. Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
Have a nice day!
Thank’s
Dear Customer,
Sure, happy to help! 
Best Regards,
Hello good, I would like to pay Contact form customization to make custom forms.
How the payment of 29 $ is made
I also wanted to comment as I do not have support I can not publish to extend my functions of the web.
I understand that for you to win for your work is fine. but you are removing the sale by doing something difficult like this.
Hi, thank you for request. If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid customization service. Studio team is experienced enough to help you with advanced options for your website. Feel free to submit a request for our partners at http://support.mockingbird-studio.com/ or contact them by E-mail: mcbcustomstudio@gmail.com. I understand that you don’t have support service at the moment and if you want to customize Contact form and add more functions you can install any additional plugin with more features and edit it. Also, use other contact form shortcode in Visual Composer if you like it. I hope that helps you. Have a good day!
