57 comments found.
Hi there, what is latest version of this theme? It says last update: 22 May 18 but I couldn’t find any info on the “change log” section.
Hello,
We appreciate your interest in our theme!
The current theme version 1.1 was released on 14.03.2017It is fully compatible with the latest Wordpress version. Last update was made in the theme description on 22 May 18.
A new theme release is being prepared at the moment – for GDPR Compliance and Gutenberg compatibility. It will be released in a short while.
Regards
Ho do I replace the demo background pictures in each section of a page, i.e. behind the testimonial and cta sections on the home page?
Hello,
The background images of sections can be changed in Row settings using Visual Composer. Please check the screenshot: http://prntscr.com/jrhhdj
Regards
This looks great.. Are you able to customize the “booking now” tab to state say “Promotions” and to have it link to another page with said listed promotions?
Hello,
Thank you for your interest in our theme.
Sure, you are able to change button’s title and link it to any URL.
Best regards.
Hello .. I hope you have professional sales at this site .. Follow me TOO 
Thank you!
How to activate my theme?
Hello,
Thank you for choosing our theme and contacting us!
After successfull installation click on Activate or proceed to Appearance > Themes and click on Activate to activate the newly installed theme.
After the theme’s activation you will be prompted to install recommended plugins: Booked, Essential Grid, Revolution Slider, Visual Composer and WooCommerce.
If you want your website look precisely as on demo page, you should install all the recommended plugins and import demo content. This is a good idea if you are building your website from scratch. We highly recommend that you install demo data only on blank WordPress install.
However, if you have an existing website, you should be very careful with plugin installation and importing dummy data – this might affect your site content and structure. Please read the Demo Content article for more information:
http://massage-therapist.ancorathemes.com/doc/#demo_contentIf you still have any further questions, please submit a ticket: https://ancorathemes.ticksy.com/
We’ll be more than glad to assist.
After following my http://massage-therapist.ancorathemes.com/doc/#demo_content instructions, my website is now looking and my mobile phone access is even worse. I don’t know what went wrong. My website www.abinx.com My Email:zhengbing2018@gmail.com
Hello,
Sorry for delayed reply. We don’t work on weekends.
Please submit a private ticket https://ancorathemes.ticksy.com/, providing us with your website URL, username, password, so we’ll look into the issue and assist you.
Thank you in advance.
Hello,
Thank you for choosing our theme and contacting us!
After successfull installation click on Activate or proceed to Appearance > Themes and click on Activate to activate the newly installed theme.
After the theme’s activation you will be prompted to install recommended plugins: Booked, Essential Grid, Revolution Slider, Visual Composer and WooCommerce.
If you want your website look precisely as on demo page, you should install all the recommended plugins and import demo content. This is a good idea if you are building your website from scratch. We highly recommend that you install demo data only on blank WordPress install.
However, if you have an existing website, you should be very careful with plugin installation and importing dummy data – this might affect your site content and structure. Please read the Demo Content article for more information:
http://massage-therapist.ancorathemes.com/doc/#demo_contentIf you still have any further questions, please submit a ticket: https://ancorathemes.ticksy.com/
We’ll be more than glad to assist.
After following my http://massage-therapist.ancorathemes.com/doc/#demo_content instructions, my website is now looking and my mobile phone access is even worse. I don’t know what went wrong. My website www.abinx.com My Email:zhengbing2018@gmail.com
Hello,
Sorry for delayed reply. We don’t work on weekends.
Please submit a private ticket https://ancorathemes.ticksy.com/, providing us with your website URL, username, password, so we’ll look into the issue and assist you.
Thank you in advance.
Will you be doing a theme update soon? I’d like to recommend this theme to a client, but I’m concerned that it’s been over a year since an update.
Hello,
Thank you for your interest in our theme.
New version of theme in progress right now and will be released shortly.
Best regards.
Hi, I am working on the gallery page and noticed that there is a Post IDs list in Query session. However, I can not find this attribute when I am creating posting page, could you please show me how I can add this?
Cheers
Hello,
Thank you for choosing our theme and contacting us.
You can find post/pages ID’s as illustrated on screenshot: http://prntscr.com/itzmfkBest regards.
How can I change the two brown icons above the menu bar? With location and calling.
Hello,
We have already replied you in ticket submitted from you.
Thank you.
Hi, reading the doc of this theme this theme looks impressive! I am just thinking about how to use your theme in a multilanguage site. I am new in wordpress but hopefully using this template in e.g. 2 language site can be solved. If you can add tipp how to do it, you are welcome. 
thanx
Hello,
Thank you for your interest in our theme!
We recommend using WPML plugin for creating multilanguage website: https://wpml.org/.
It is fully compatible with theme and allows translating pages, widgets, menus, etc.
Plugin is not included in theme package and should be purchased separately.
Thank you for understanding.
Hello, I would like to ask: does the current version of this theme support PHP 7.0? Thank you and have a nice day.
Hello,
For full compatibility with PHP 7.0 some changed should be added to the theme files.
They are also will be included in next theme update. Meanwhile you are able to provide us with your website and server details in tickets, so our developers add changes for compatibility with PHP 7.0.
Thank you for understanding.
So if I choose to renew support and write a ticket, your developers will be able to provide me with edited theme files to upload through FTP, so that I can safely switch to PHP 7.0? If so, will be the settings and content of my site left intact? What I mostly mean is, do you have a positive previous experience doing this and would this task be included in the 6-month support fee? Or is it considered a customization and therefore charged extra?
Hello,
You are able to submit a pre-sale private ticket, providing us with your website details, so our developers will add changes directly to your website. So all your settings and content will left intact.
Best regards.
I’m sorry, but I still don’t get it. You’re suggesting me to submit a ticket labeled “Pre-sales questions”, is that right? Does that mean I don’t need to renew my support nor pay anything extra? Also, I’m kind of concerned about letting free access to my website to someone I don’t know (namely your developers). Can you please tell me in advance what website details do you need to know to make the necessary changes to the theme files?
Hello,
Yes, there is no need to renew support.
This change (compatibility with PHP 7.0) will be added in any case in next theme update, so you are able to wait when update is released and just update theme without providing us with access details.
Or provide access details (ftp-host, username, password, WordPress URL, WP username and password), so our developers add changes right now to your theme.
Best regards.
Is the appointment plugin called Booked Appointments? Can you provide the link please so that I can know more about how it works? I’m definitely interested in your theme but not too sure if that plugin is reliable.
Also, is that plugin compatible with WPML?
Hello,
Thank you for your interest in our theme.
You’re right, appointment plugin is called Booked Appointment: https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968/?ref=boxystudioIt comes bundled with our theme. Please check plugins articles:
https://boxystudio.ticksy.com/articles/7827The theme is fully compatible with WPML plugin, but it is not included in theme package and should be purchased separately.
Best regards.
Hello, how do I deactivate these links? I like how it’s set up but I don’t want the links. Here is my example https://prntscr.com/hb1rki
This one too. Thank you https://prntscr.com/hb1ru2
Hello,
Thank you for choosing our theme.
By default, services shortcode displays services posts from specific category.
If you would like to have non-clickable service items, first please enable Custom services in service settings: http://prntscr.com/gmp7eh
After that you are able to specify title, icon for each custom item and leave URL field empty (to make it non-clickable).
If you need caption for each service item just add text block to each service item.
Please submit a ticket if you need more detailed instruction: https://ancorathemes.ticksy.com/
Best regards.
Hi Julia, I did that and now it’s messed up. I submitted a ticket, can we get that fixed today? Thank you
I don’t see the Fontello icons set in my list
Hello,
Here is icons lists used in this theme: http://massage-therapist.ancorathemes.com/wp-content/themes/massage-therapist/css/fontello/demo.html
Also have already replied you in ticket.
Please check.
Thank you.
Thank you for the great support
Hello,
You’re more than welcome. Glad to assist you.
Have a great one!
Can’t import demo data. Any solution?
Hello,
Dummy data installation depends on your server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
- max_execution_time 600; - allow_url_fopen=on; - memory_limit 256M; - post_max_size 32M; - upload_max_filesize 32M;
Then re-import dummy data – it will be successful.
In case if there are still any issues, please reply in ticket you have already submitted.
Thank you.
Hi! The booking plugin included with the theme?
Hello,
Thank you for your interest in our theme.
Yes, Booking Appointments plugin comes bundled with theme.
Best regards
Hi, Please how can I change the center image in the Health Benefits section on the homepage?
Hello Olivia,
Thank you for choosing our theme!
You are able to change this image in Pages> Homepage> Edit> Services> Edit> General> Image:
http://prntscr.com/gqabtnFeel free to submit a ticket https://ancorathemes.ticksy.com/ if you need any further assistance.
Best regards.
Are the therapist, services … are custom type posts ?
Hello,
Thank you for your interest in our theme.
Yes, services as well as team member’s pages are custom post types. But you are able to enable Visual Composer editor for these custom post types and edit them using Visual Composer.
Best regards.
I don’t want to use Visual Composer. If I add services, therapist… every content. Does the website looks like your website demo without loading demo and visual composer ?
Hello,
If you need a precise copy of our demo, all recommended plugins and full dummy data should be installed.
If you don’t want enabling Visual Composer for custom post types, you are able to edit these posts in text mode.
Best regards.
Could I try the Admin part ?
Hello,
Unfortunately we don’t provide demo version for backend.
All theme’s features and options are described in theme documentation: http://massage-therapist.ancorathemes.com/doc/Thank you for understanding.
Help, how does the color of social icons change?
I have to make them blue.
Thank you. http://www.grottadisalegiaveno.it/Hello Salvatore,
Thank you for choosing our theme and contacting us.
Mentioned brown color around icons are implemented using background image and could be changed in /wp-content/themes/massage-therapist/style.css file on lines 2743 and 2747:
http://prntscr.com/gmx05hFeel free to submit a ticket https://ancorathemes.ticksy.com/ if you need any further assistance.
Best regards.
tanks!
Hello,
You’re welcome!
Best regards
Hello, do you include PSD to change or modify the icons and graphics?
Hello,
Thank you for your interest in our theme.
We do not include theme related .PSD files in the theme package, because it might significantly increase the size of a downloadable archive and also because most of our customers often just do not request it. In case you need these files you can always request them by contacting our support department at https://ancorathemes.ticksy.com/ after purchase.
Please also be advised that all clipart images included in this theme are the copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
Best regards.
Good day how can I change the fields of the contact form on the contacts page and how can I change the language of the contact form thank you in advance
Hello,
Thank you for choosing our theme and contacting us.
Form field names could be translated in \wp-content\themes\massage-therapist\templates\trx_form\form_1.php file on lines 33, 45, 74, 86:
http://prntscr.com/gk525q http://prntscr.com/gk52ueSuccessful or error messages for form could be changed in \wp-content\themes\massage-therapist\fw\core\core.messages.php file lines 110-120:
http://prntscr.com/gk54reHave a nice one!
