64 comments found.
Hello,
I’ve been using the theme for a while now, but suddenly the home page has stopped updating. It appears it’s because WP Bakery isn’t up to the latest version. Is this update going to be sent out or can I request it from you guys?
Thanks Beth
Hello,
Thank you for choosing our theme!
Sure, you can get the latest version of bundled plugins whenever you need the update via tickets at https://axiom.ticksy.com/ – choose “_Presale questions” category, it doesn’t require support renewal.
Regards.
hi i purchased your theme for a client, where i should go to resize the logo image? is too small and the client wants it bigger than now. tnx
Hello,
Thank you for choosing our theme!
You can increase logo height by adding this css rule to Customize > Additional CSS: .sc_layouts_row_type_compact .sc_layouts_logo img { max-height: 60px; }
change 60px to the desired logo height.
Regards.
How to Get Rid of the Header Back beige image???? Want to Show Sharp Image in Header As IS. Thanks
Hello,
Thank you for choosing our theme!
Please add this css rule to Customize > Additional CSS: .top_panel.with_bg_image::before { background: none; }
Regards.
If I need to integrate the Booked Appointments plugin with payments is it paid plugin or a free one?
Hello,
Thank you for your interest in our theme!
Booked appointments plugin is bundled with the theme, you’ll be able to install Payments with WooCommerce add-on if you need.
Regards.
Hi Team, just curious if you’ve had this issue with the booked plugin that you include in your build. Finding that we cant select classes/time slots on todays date, even though there are still classes scheduled for tonight still?
https://pilatesatmyplace.com/calendar/ I’ve also confirmed that the wp date is set to our local time.Also, the layout changed according to my client when viewing the appointments, it used to show users under specific class/timeslot headers, now its just showing a list of users with their times on the left, but isnt grouped by class headers anymore? Not sure if thats normal after a class has expired for the day, but then I revert back to my first question above. Many thanks for your feedback 
SOLUTION: So it turns out the Custom Timeslot was overriding the standard timeslot of the day. I deleted the custom timeslot details, but not the whole thing, so it was still causing a conflict issue. Once that was entirely deleted, everything went back to normal.
Thank you for sharing information about solving the problem, it is much appreciated.
Hey Team, just a quick one, do you have an option or code I could use to create a full width page please?
Hello,
Thank you for choosing our theme!
You can choose Fullwide body style in Theme options of the page – http://prntscr.com/nwwehx
Regards.
Ah perfect, thank you, except now it doesnt save the setting?
I’ve clicked on the lock icon, and it allows me to change the option, but on saving, it reverts back to the default setting again?
You are welcome.
We haven’t faced such issue before, I’ve tested it locally and the changes are saved without any problem.
Please provide your website login details at https://axiom.ticksy.com/ and our support team will check it.
Regards.
Thank you, I eventually came right. I removed some plugins and refreshed my browsers cache, which I think was the main issue. Appreciate your feedback.
Thank you for letting us know that you’ve managed to solve the issue!
Hi,
I am interested in your Nirvana yoga theme. Can you tell me, would you be able to upload the demo version to our site if I were to purchase the theme? Please come back to me a.s.a.p
Steve
Hello,
Thank you for your interest in our theme!
Installation of the item is not included in the theme price. In order to install the theme and demo content without any issues, please make sure your server configuration meets theme requirements (http://nirvana.axiomthemes.com/doc/#getting_started).
If there is a need our support team will provide you with detailed instructions on theme installation.
Regards.
Hi Emily,
That’s great, can you confirm the cost of having your support team installing the demo version to our site please.
Please submit a ticket at https://axiom.ticksy.com/ – choose “_Request a paid customization” category to get a quote. Thank you!
Seems like a long winded way of doing it when most can just give you a price but ok.
Thank you.
Hello, I purchased the theme and logged in your support system, but when I have to select the theme when opening a ticket, the Nirvana theme is missing from the dropdown.
Hello,
Thank you for choosing our theme!
We have checked the list and Nirvana theme is available there – http://prntscr.com/nfqg58
Could you please double check it? The list is sorted alphabetically.
Regards.
Hi, I would like to purchase your theme. However I would like to use other fonts, witch is not a google font. The font is called Mont’ I would like to know if the theme supports other fonts and how difficult is to implemented, and if you have any video tutorials for it. Thanks and regards!!
Hi,
Thank you for your interest in our theme!
Sure, you can upload custom fonts as well – all fonts are managed under Customize > Font settings.
You may check this article to see how to add a new font- https://axiom.ticksy.com/article/11031
Regards.
Hi, I would like to know if the theme is compatible with WPML ? thank you
Hello,
Thank you for your interest in our theme!
Yes, it is compatible with WPML plugin.
Regards.
Hi, The footer was alway adjustable through Layouts > Footer Standard, but it’s not visible and therefor not editable anymore in Bakery. If I look in the code it is there. I updated Bakery and your theme (head and child). But not visible. Can you help? Thank you!
Hi,
We haven’t been able to reproduce the same issue locally with the latest theme version. Please check if you are using any 3rd party plugins – some of them may cause conflict with the theme.
If the issue persists, please submit a ticket at https://support.themerex.net and provide your website details for further investigation.
Regards.
Hi, how do I update the theme best without losing adjustments?
Found a plugin for that, thank you.
Hi,
Thank you for letting us know that you found solution.
Regards.
Hello. My header was fixed on the top of my pages. But now it’s not working anymore, it’s not fixed. Even though, i have checked the option “fix this row” in my header layout. How can i re-establish it.
Hello,
Please submit your request at https://support.themerex.net/ and provide your WordPress login details – our support team will check it for you.
Regards.
Hi. Your Template is really great. Thanks. I have 2 questions
1- I am french and i am using your template for a french website. I can’t find where i can have the text in french in the “contact form”. Evereything is in english.
2- And the second question is :in the mobile menu, when i choose the button, when i click on, my menu appear, it’s great. But there is also the search button, and the socials icons. Or in my header layout, i deelete the search button and the social icon.
Can you help me please ?
Thanks. Hava.
Hello Hava,
Thank you for choosing our theme!
1. You can change it in language file from wp-content\plugins\trx_addons\languages folder You may check this article for detailed instructions: https://axiom.ticksy.com/article/9674/
2. You can hide them with custom css rule, please add it to Appearance > Customize > Additional CSS: @media (max-width: 479px) { .menu_mobile .search_mobile form { display: none; } .menu_mobile .socials_mobile { display: none; } }
Regards.
Thanks for your reply. Second question is resolved. Thanks.
For my first question. I can managed the language for my website, except for this only item :”form” (allowing people to send me an email) that i used in my contact menu.
Also the error message appearing when form is incomplete is in english. How can i customize it.
“The name can’t be empty Too short (or empty) email address Invalid email address The message text can’t be empty”
Same problem for the items : Phone number Say Hello We are open.
All these strings can be changed in language file from wp-content\plugins\trx_addons\languages folder. Please note that this file should be named as in this example – trx_addons-xx_XX where xx_XX is your language code.
In case you have any difficulties, please submit a ticket at https://support.themerex.net/ and get qualified assistance.
Regards.
I am trying to update a site and my pages are missing from the back end…so i can’t edit them. Can someone look at this?
Hello,
WPBakery page builder should be updated to 5. 6 version to work properly with WordPress 5.0.x
Please submit a ticket at https://support.themerex.net/ and our support team will send you the latest version of the plugin.
Regards.
Hi, this is a pre-sale question.
With this theme is it possible to purchase the single course lesson after booking?
Thank you so much for your kind reply.
Hello,
Thank you for your interest in our theme!
We used Booked appointments plugin for booking feature. By default, it doesn’t allow to purchase services, however you can install Add-On: Payments with WooCommerce that allows to enable WooCommerce feature.
Best regards.
Does the booking system couples with some payment solution, say woocomerce or something similar?
Hello,
Thank you for your interest in our theme!
We used Booked Appointments plugin for booking system, you can install Payments with WooCommerce add-on for receiving payments.
Regards.
Hi! Love the theme. Any idea why code is showing up in Categories? http://mgracechakrawear.com/shop
Please help. Thanks. Jennifer
Hello Jennifer,
Please submit a ticket at https://axiom.ticksy.com/ and choose “Pre-sales” category (this doesn’t require support renewal) and our support team will provide you with the solution.
Regards.
Good day, is it possible to get the menu layout again, I had to tweak something on the menu and when I saved the menu disappeared, now I cant get it back to how it was, I’ve created a new menu, but its not reacting the same and the header layout is broken, not sure why?
Hello,
If you want to restore header layout, you can find the original content at http://nirvana.axiomthemes.com/doc/#layouts – choose the layout you are using and click Plain code – Show button.
Thats great, thank you so much
You are always welcome!
Ok, Ive created the new Header Layout, saved all the details as per the current one, but it’s not showing up as a selectable option in the Customise Header options…Ive refreshed a couple times…really strange.
Please make sure you assign you new layout to Header type, here is a screenshot – http://prntscr.com/krpg1x
Hello, This is a pre-sale question .
Does the weekly scheduled and the Booked plugin are sync each other ? I’m asking this to not have to enter details of my classes twice (one in the Booked plugin and the other in your schedule system)
Thanks in advance
Hello,
Thank you for your interest in our theme!
Those elements are independent – Schedule is created with WPBakery page builder element and is managed apart Booked appointments plugin.
Best regards.
