Hi

Thank you for contacting us, could you please send us the WP admin so that we can check?

Thanks

Hello, thank you for the availability. I can’t give you access to the customer website for privacy reasons. I hope you can still give me some technical suggestions. Thank you

Thank you for using our theme,

You can use the .pot file in the language folder to translate the theme, please check the documentation to see the instruction.

If you only want to translate 3 words, you can send us some screenshots and the links, we can show you the files to edit the texts then

Thank you

Hi

Thank you for using our theme.

Have you solved it? If not, please take a look this article to install the correct file

Thank you

Hello, I recently bought your theme and today I’m writing to you because I have a problem with the footer: it doesn’t appear on pages created with page builder. I have inserted the widgets in the 3 columns, but the footer cann’t be seen either on the homepage or in the individual posts.

It appears only and exclusively with the pages created with the standard template. But I would like the footer to always appear on all pages (especially in the homepage made with the page builder).

How can I solve the problem? I await your feedback as soon as possible, thank you.

Hi

Thank you for contacting us again, could you please send us the WP admin so that we can help to check?

Thank you

There is an important problem in the management of the footer and sidebar. I create a reserved access to the site wp, give me your email … please.

Hello! Will anybody answer me?

Hi

Sorry for my late reply.

The instagram and facebook data is get from its api, so it will affect to the speed of the site a little bit, but it will not affect to the site index on Google.If you want to improve the Google Index, you should try to use a SEO plugin like Yoast SEO.

Thanks

It is not true. Third-party plugins do not affect speed. Your influence. Exactly 50% reduced speed. My site can not get into Yandex. I am from Russia, so for me it is important. Plugin Yoast Seo is used. I have more than 10 sites in the management. The problem is only with your template. I repeat once again – I just do not need a website. I need a website to make money. Your template slows down the server response. It answers more than 3 seconds. Why do I need all these problems? Let’s just return the money and cancel the license? I can not use your template. Thank.

Hi

If you said the 3rd plugin doesn’t affect the speed, can you please take me some the data? As I already told you. The Instagram and Facebook will not affect to your search index. The search index will be improved by your content. More than 1000 users are using the theme and no one complained about this reason. If you request the refund in just several days after purchased the theme, we can consider to give you the refund, but you purchased the license for almost 2 months. I’m sorry that we can’t offer you the refund by this kind of reason

I’m sorry for this inconvenience

I understand you. Look at the problem objectively. Here’s a photo without using the plugins https://drive.google.com/open?id=1rTHabpWsG2J-kwiBVR3EidMCGINe4ZJc

how to use BK Instagram Widget?

how to download a demo widgets?

Hi

Thank you for using our theme

1. To use the drag drop pagebuilder, please create a new page, then select the page template as pagebuilder, the pageebuilder should show then

2. To use Instagram Widget, you should insert your Instagram Username to the Instagram Widget

3. Please install “Widget Importer & Exporter” plugin, then go to Tool -> Widget Importer & Exporter -> Import the wie file that come with the theme pakage

Thank you

Thank you:)

Not Found The requested URL /instagram/access-token/ was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

how to do it instagram?

Instagram user ID — does not work, Instagram user ID — does not work….

Hi

Can you please send me the WP admin + Cpanel access to our email bkninja,team@gmail.com so that we can check?

Thanks

Hello! I’ve made a profile for you so that you can help me solve the problem with the instagram’s feed. Also, there is a problem with Twitter and Facebook. I recorded a video with my problems. I sent you a letter.

What happened to the layout of the pictures on the pages? I sent you a video with an error

The browser blocks your plugins. At me protocolol https and at you http, that is incorrect loading of scripts turns out. I’m not happy with your topic. There are many mistakes and shortcomings. Also difficult to understand. I need an easy template. Can you return the money and cancel the subscription?(((

Hi

Sorry for the inconvenience, I see it must have something wrong here, I checked your email and didn’t see the WP admin and FTP account. Can you send us soon so that we can help to check all cases?

Thanks

I wanted to buy a template that does not have any problems. I do not have time to understand. Can you just return the money? The presence of errors is the basis for a return. Thank you.

The rules clearly state that if there is an error, then you can make a return. And here are the errors 5. We can not give you FTP access, since my clients’ websites are located on the hosting. This is a complete breach of confidentiality. You understand? You agreed in one of the reports that the problem is present. If there is a problem, then under the terms of Envato you can make a refund. I wanted to buy a ready solution without any problems, unfortunately you could not give it to me. Can you just return the money ??

Hi

If the theme has an error and we can’t help to solve it, then we will offer you full refund, but in your case, you don’t give us any chance to take a look your website.

For example, from your video, I see you have put a wrong input for instagram, it should not have @ before the username.

There are a lot of users are using this theme without your problems, so we just want to make sure you have everything correct, and if there is any issue, we do hope we could have a chance to help

Do you think that I have not tried different options? Tried it with and without Also tried to enter the ID. You can see it from the administrative panel. I created the user. The post had to have a certificate. But the question is not only in the instagram! Your browser plugins are considered unsafe. Perhaps because the work goes through HTTP

Hi

I’ve checked and found an issue of the theme with HTTPS, I’m sorry for this issue, but can you give us a way to help you? Or we’ll send you the version that fix this problem so that you can replace your current version. Is it ok?

Hi

I’ve checked and found an issue of the theme with HTTPS, I’m sorry for this issue, but can you give us a way to help you? Or we’ll send you the version that fix this problem so that you can replace your current version. Is it ok?

Or if possible, at least please send us a WP admin account, we’ll take a look your settings so that we can help.

I sent you the data to log in to the WP. I sent them earlier. It’s strange that you did not get

Hi

Thanks, I’ve received the WP admin, please lets me check, I’ll reply you soon

Thanks

Of course! I await an answer from you. And be sure to see why browsers block plugins Please!

Hi

I’ve done checking, I’ve sent you the zip file of the theme, please remove the old theme from your site and install that one

Thanks

Hi. I got the archive and installed the theme. Thank you! Everything is working. But there was a problem with changing the size of the picture on the pages. I sent you a video. Will you fix this?

Hi

I apologize, but again there are short-cuts in the template. Featured image degrades picture quality. I tried different sizes 1050×600 as stated in the documentation, but still the picture is clipped. And of course it’s not entirely convenient that crop pictures are not responsive. It is necessary to select the size. For a personal blog this is inconvenient.

Here is the link to the article: https://way-win.ru/myj-put/kak-stat-rukovoditelem

Look at the picture quality in the article and at the top. The main picture looks worse …

Hi

I’ve helped to show the original image there, can you check again?

Hi

Thank you for using our theme, we’re doing to fix the issue and will update the theme then, please wait 1 or 2 days to receive the update version

Thank you

is this now fixed?