198 comments found.
Can I sue Elementor with this theme?
Hello
We believe you can use it, but the theme’s shortcodes will not be integrated with it.. If you don’t need our shortcodes, you’re good. If you need, we recommend you to use WPB Page Builder that comes packed with the theme.
Best Regards
Hello, how do I access the meal plans and create my own meals? Is there an option to calculate the nutrtitional facts for new recipes?
Hi. For help with the theme, please contact the support team: http://oitentaecinco.ticksy.com
Hi there, where can we find the demo site to import into the theme. The one that is in the package is completely different?
Hello there. For help with the theme please contact the support team: http://oitentaecinco.ticksy.com Thanks in advance
I have a pre-sales question. Do you have page speed/loading data about this theme from gmetrix or yslow, etc? I like the theme but I am worried it will be slow and not work quickly since most of my customers have slow internet and old computers.
Hello there. You can run those king of tests on our demonstration website. However, you have to take in consideration that our demo (in order to display everything you can do with the theme) is full of graphics and content on every page. So it might not be best test case. We would say that any real website made with our theme, with all the proper optimizations (cache, compressions, etc) should have an even greater rank that our demo. Kind Regards
Hi i want to change te start and end of shedule. Example the class start at 9h05 and finish at 10h25.How to do. Thanks
Hi. Please contact the support team. https://oitentaecinco.ticksy.com They will help you with that. Kind Regards
Hello guys. Great job with this theme! I have a question. I noticed the home slider looks different in the demo page here than it does when imported with either the theme or the slider itself. The demo slider looks responsive and beautiful, however it doesn’t look right with the demo content one. Can you please tell me how to fix this or send me the zip to import? I’d appreciate it.
Hello there. The slider on the demo has some extra improvements, but sure we can help you achieving that. Could you please contact the support team: http://oitentaecinco.ticksy.com ? Provide them wp-admin access to your site and they will help you with that! Kind Regards
Ok thank you. I just opened a a ticket.
Hi, i buy today this theme and when i activate FitnessGym Theme Functionality plugin… my site is a white page… where i am wrong or is a bug ? Thanks!
Hello here. Thank you for your purchase. We don’t think it could be a bug on the theme, but contact the support team (http://oitentaecinco.ticksy.com), they will help you with that! Kind Regards
Hi I think there is a bug on the workout plan pages. I am unable to change the order of pages as the post attributes order option is missing. I have done a fresh install of the them and still have this issue can you please advise? Thanks
Hello there. You are supposed to be able to reorder pages with drag&drop in the list view. If you need further help, please contact the support team. Kind Regards.
Hi, previously i have brough the theme and i like it so much. Now i wanna to add the mega menu banner at the bottom of the mega menu. but your knowledge base didn’t have the instruction?
Hello there. Please take a look into the following article: https://docs.oitentaecinco.com/winner/menus/displaying-an-image-on-mega-menu/ For further help, please contact the support: https://oitentaecinco.ticksy.com Kind regards
Hi there, Could this theme be used for the DUTCH language?
Hi!! Sure. The theme is fully translatable… You can have it in your own language. You just have to add the translations. If you purchase the theme, you will have docs that explain you how to translate the theme. And if you have any doubts, we have a support team ready to help you. Kind Regards
Hi I’m looking to move this site from shared hosting to a VPS as the site is getting around 100 users at a time and shared hosting is no longer powerful enough. What server spec would you recommend?
I’m looking to go with 2 CPU cores and 3gb of RAM should that be good enough?
Thanks
Hello there.
Sorry, but this is a kind of question you should better ask to the hosting company. The kind of specs we can talk about are PHP version, SQL, etc.. Performance and server response it’s not exactly from our scope. The server RAM and CPU speed required will depend on the volume of people you have.. And the hosting company are the one qualified to give you that kind of answer.
Hope this helps.
Hello, I have a big problem, I installed your theme on my wordpress but when I work on it (editing pages by example with visual composer) or menu change etc the site crash and he puts me the installation page wordpress as if the site was non-existent and after a few minutes the site comes back
Hello there.
Probably the issue comes from the wordpress (or server) itself, but contact the support team.. they will help you with that.
http://oitentaecinco.ticksy.comKind Regards
Pre-sale, Is there any premium plugins I would need to buy to use the site like the demo?
Hello there.
All the plugins that we have on the site demo, are either free or included on the package. You don’t have to purchase anything else.
Best Regards
Hi do you have any plans to add Elementor integration? Thanks
Hi there.
At this moment we don’t. We will keep Visual Composer as the main page builder interface.
Regards
Hi there. Is it possible to remove the featured image from the body of the page. I want to add it so it displays across the site using different widgets and shortcodes, but on the actual post I do not want it to display at the top of the post as per the default setting. Thanks for your help.
Hello there.
With a little CSS snippet it would be possible. Please contact the support team, they will help you with that.
http://oitentaecinco.ticksy.comI’m ready to purchase but I like to know if you provide installation and how much $
Thank you
We’ve just answered your email. Regards
Pre-sale question: I’d like to sell the workouts and nutrition plans. How would I do that with your theme? Thanks in advance.
Hello there.
You might need to use plugins like WooCommerce Membership (https://woocommerce.com/products/woocommerce-memberships/) The theme by itself only allows you to show content. If you want to block content to certain users, you need an extra plugin that takes care of that.
Hope this helps
Thanks for your reply. I did some research and think the best option for me is Restrict Content Pro and BuddyPress. Is your theme compatible with them? My website is already well-established and with a steady stream of visitors every day. I love your theme and I know that it will enhance user experience, and add value BUT I can’t afford to make a mistake changing my theme, adding the additional plugin without a guarantee that it will work and do what I want it to do, ie earn money from memberships and have a community of members on the website. Thanks again.
Hi.
We are aware of some customers using the theme with BuddyPress, but we’re not aware of anyone using Restrict Content Pro. It doesn’t mean it is now compatible. However, we can’t give you that kind of guarantee, not being responsible for such kind of a choose. The only plugins that we can ensure 100% compatibility is the ones listed on the item page.
Best Regards
Hi, the theme that i want to buy as my personal trainer business. May i know can i upload the video at About – Single Trainer Page? Thank you so much.
Hi.
Sure. Besides texts and images, you can also upload videos to the single trainer page. You have Visual Composer at your fully disposal on this kind of pages too.
Best Regards
Hello, very nice theme! I just wanted to know whether is possible to use a bigger policy for the whole template (all texts, menus, etc.) Thank you!
Hi. You can customize the font-families and font sizes for the headings, menus and buttons from the theme-options panel. The body font/size only with custom css. Best Regards
Since the update Visual Composer has changed. I am unable to set a full width solid coloured row anymore. Is anyone else finding the row backgrounds of VC buggy?
Hello there. We’ve just tested it, and everything seems to be working fine. If you need further help, please contact the support team: http://oitentaecinco.ticksy.com Best Regards
