Discussion on Grand Spa | Massage Salon WordPress

Discussion on Grand Spa | Massage Salon WordPress

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147 comments found.

I respectfully request you address these pre-purchase questions:

1. I want to have a top bar with the option to use whatever navigation option I wish. Is this possible, or is using Top Bar only available with navigation left? 2. I want to add a Call to Action button within the Home-Top section, as opposed to below it. This is considered “below the fold” and is very poor design strategy. Is it possible to add Call to Action button or buttons within this section? 3. Is the responsive issue resolved? 4. Since this is a “bundled” theme, how are theme and plugin updates handled? We’ve had clients come to us with Themefores bundled themes and various plugins require updates, but the theme developer or the original web designer is MIA and it’s a pain in the neck! 5. I’m infinitely concerned about purchasing a ThemeForest product because support tends to be slower than death or non-existent. What guarantee can you provide that you will be prompt and responsive with support issues? NB: I’ve seen at least one user dissatisfied with your lack of response time and lack of response overall.

Hi, Does your theme compatible with layer slider?

Hi,

Thank you for purchasing.

Yes it’s compatible with Layer Slider plugin.

I have problem with the text above category name. The text that shows is some code, here it is “A:3:{S:6:”LOCALE”;S:5:”EN_GB”;S:3:”RTL”;I:0;S:9:”FLAG_CODE”;S:2:”GB”;}”

here is the link where you can see the code.

http://www.revive.mk/en/category/promotions/

Thank you for helping me

Hi,

Thank you for purchasing.

I think it’s coming from one of you plugin. To remove it. Could you please open Theme Setting > Script > Custom CSS and add below code.
body.archive.category .page_tagline
{
  display: none;
}

Yes, it works fine. Thank you very much!

You are welcome ;)

Btw, Could you help us rate for the theme please?

Hello, I’m interested in purchasing this team, but I read in the latest comment there was a mobile bug which would be resolved. Has this been the case and is it fixed? Thank you.

Hi,

Thank you for purchasing.

We are happy to fix any theme related issue (if you has). No worry :)

Purchased account:

Hiya, I have installed your theme on my wordpress for a client. But I am receiving this error below:

“The Envato Market plugin require PHP version 5.4+, plugin is currently NOT ACTIVE. Please contact the hosting provider to upgrade the version of PHP.”

I spoken to my client who has informed me the hostibg provieer have updated the PHP version but the issue is still present. Can you enlighten me on what the issue could be?

Niraj Paul

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Then please let me know ticket ID.

Hiya, I have installed your theme on my wordpress for a client. But I am receiving this error below:

“The Envato Market plugin require PHP version 5.4+, plugin is currently NOT ACTIVE. Please contact the hosting provider to upgrade the version of PHP.”

I spoken to my client who has informed me they have updated the PHP version but the issue is still present. Can you enlighten me on what the issue could be?

Niraj Paul

Please login with yor purchased account so we can continue providing support for you.

Do you know when you will address the mobile issue on the theme? I noticed there was an update in July but in the change log the mobile issues isn’t fixed. The issue on mobile can be seen on your demo page: http://themes.themegoods.com/grandspa/demo/about-us-2/

The issue: Under the “Our Commitment” section there is the “Secrets of relaxation” and “Satisfying our Clients” areas. On desktop you can see the text and images next to each other. However, when you go to mobile (I would assume the content would stack) but what actually happens is we lose one of the images and one of the copy sections so there is missing content.

Please advise when this will be fixed as it is currently plaguing one of my client’s site using this theme. And this is a warning to all those that use/are thinking of buying.

Hi,

Thank you for purchasing.

We are working on it and it will be ready this week. Thank you for your patience.

Hi This was a few weeks ago now? Any update to the theme?

The sidebar icon is way too small, especially on mobile. How do I make it bigger? http://www.kdpmu.com/

Hi,

Thank you for purchasing.

Did you mean mobile menu icon? If so, could you please enter below CSS code to Appearance > Customize > Additional CSS.
#mobile_nav_icon
{
  font-size: 20px;
}

Is there a PSD that we could use to adjust the design?

Thank you! I just purchased and sent you an email.

Any chance i can get that sketch file today? I purchased the theme and send you an email request yesterday.Thank you!

Sorry for the delay during weekend.

I am sending sketch file through https://wetransfer.com/

You will get email notification once it’s ready to download.

Hiya, this theme looks great. Will it work with any of the epos systems on Themeforest, so we can have instore client sales and receipts?

Hi,

Thank you for interesting.

Yes I think it should be working with EPOS plugin.

Hello, maps not working with the API key anymore. So where to change the google maps API key? didnt find it in functions.php

Hi,

Thank you for purchasing.

Could you please provide URL of page which has issue please. I will check it for you.

dont want to make my site public at the moment. I only need location to replace the code pls. thx

Normally there is error log in browser console which I can check and tell you what’s the reason of issue. Usually you set some settings wrong from your Google API account.

Please upload it online so I can check it for you please.

Hi there,

Great theme!

I am having trouble displaying a secondary sub menu on desktop view. The first dropdown appears no problem, but when you hover over a sub-item with an arrow (the designation that there is an additional dropdown), the addition sub-items don’t drop on desktop. It works fine on the side/mobile menu, but not on the desktop. Thanks in advance.

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi i bought this theme and cant seem to change this email i think it came with the theme danasimmons@sprintmail.com please help thank ou

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi, is it fully compatible with RTL? thanks

Hi,

Thank you for interesting.

You can use this plugin https://wordpress.org/plugins/wp-rtl/ for RTL languages support.

Are you going to make your Booking more professional?

1. multi service selection (Category and Sub-Category) 2. Employee selection 3. Email and SMS notifications 4. Email and SMS reminders one hour before appointment

Thank you

Hi,

Thank you for interesting.

1, 2 You can add these options to booking form using theme’s booking plugin.

3,4 To add SMS notification is not in our plan because every countries have different providers and there is no standard way to implement this globally.

If you want to add SMS function, you can contact your mobile service provider to connect its SMS notification with your email account instead.

Thank you for your quick response. A lot of authors added Twilio as SMS reminder carrier since it is an international provider

Could you please provide themes which add this SMS service provider so I can check please?

Hi, Can I make a filter for cities and book by cities with a filter? I need a rule i think so i can book a service only in the city that the therepist covers, if i have multiple therapist

Hi,

Thank you for interesting.

Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.

​Please see the home page http://thevipspa.ch There’s a google map, API and address are correct but the map no longer apppears, please fix this. I checked the purchase code but in this account where I purchased Grand SPA I am not seeing the template in the download section…. So I can’t find the purchase code… Can you help here ? Should I check within the installed template? Or to correct this ??? Thannks ​​ Thanks for your help.

Please login with your purchased account so we can continue providing support for you.

hi i have purchased your theme. I have a problem with the contatform in the theme though. When i have created the contactform it makes a php on the screen instead of submitting the form, when i hit submit button. Kind regards allan

i get this code on my screen when i try to submit the form: PHPMailer Object ( [Version] => 5.2.22 [Priority] => [CharSet] => UTF-8 [ContentType] => text/html [Encoding] => 8bit [ErrorInfo] => [From] => bodywiz@bodywiz.dk [FromName] => Bodywiz [Sender] => [ReturnPath] => [Subject] => Thank you for contacting us [Body] => [AltBody] => [Ical] => [MIMEBody:protected] => [MIMEHeader:protected] => [mailHeader:protected] => [WordWrap] => 0 [Mailer] => mail [Sendmail] => /usr/sbin/sendmail [UseSendmailOptions] => 1 [PluginDir] => [ConfirmReadingTo] => [Hostname] => [MessageID] => [MessageDate] => [Host] => localhost [Port] => 25 [Helo] => [SMTPSecure] => [SMTPAutoTLS] => 1 [SMTPAuth] => [SMTPOptions] => Array ( ) )

[Username] => 
[Password] => 
[AuthType] => 
[Realm] => 
[Workstation] => 
[Timeout] => 300
[SMTPDebug] => 0
[Debugoutput] => echo
[SMTPKeepAlive] => 
[SingleTo] => 
[SingleToArray] => Array
    (
    )
[do_verp] => 
[AllowEmpty] => 
[LE] =>
[DKIM_selector] => 
[DKIM_identity] => 
[DKIM_passphrase] => 
[DKIM_domain] => 
[DKIM_private] => 
[DKIM_private_string] => 
[action_function] => 
[XMailer] => 
[smtp:protected] => 
[to:protected] => Array
    (
        [0] => Array
            (
                [0] => allan@allan.dk
                [1] => sasasasa dcddsdsds
            )
)
[cc:protected] => Array
    (
    )
[bcc:protected] => Array
    (
    )
[ReplyTo:protected] => Array
    (
    )
[all_recipients:protected] => Array
    (
        [allan@allan.dk] => 1
    )
[RecipientsQueue:protected] => Array
    (
    )
[ReplyToQueue:protected] => Array
    (
    )
[attachment:protected] => Array
    (
    )
[CustomHeader:protected] => Array
    (
    )
[lastMessageID:protected] => 
[message_type:protected] => 
[boundary:protected] => Array
    (
    )
[language:protected] => Array
    (
    )
[error_count:protected] => 0
[sign_cert_file:protected] => 
[sign_key_file:protected] => 
[sign_extracerts_file:protected] => 
[sign_key_pass:protected] => 
[exceptions:protected] => 1
[uniqueid:protected] =>

Why does this happen ????

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Why the builder have so less option, I am trying to build homepage with elementor but failing everytime as it shows 7 instances for every element i create though elementor. My website https://ayurglobalcare.com

Hi, when I show pricing in the page, it always rounds off the decimal part. How can I show the pricing with decimal??

Hi,

Thank you for purchasing.

Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?

Also please provide URL of page you mentioned please.

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