60 comments found.
Hi Select-Themes,
I have a developer installing the theme for me. He’s running into some issues which I’ve explained in the ticket #1700879 I submitted.
He’s installed the theme several times however the SELECT OPTIONS to import the demo is missing. He wants to know how to properly install the full XML.
I’d really appreciate it if you could have a look at my ticket at your earliest convenience.
Thank you.
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Select
Trying to raise a support ticket and there is no option for mizu theme in the dropdown and no other method of contact
Hello,
Please try once again; Mizu should be on the list: https://www.screencast.com/t/st9QDf3s66lh .
Best, Select
Hello,
Thank you for your interest in Mizu! Unfortunately we do not have an HTML version of the theme.
Regards, Select
Hello! Does the theme comes with a boxed layout option? Thank you in advance!
Hello,
Thank you for your interest in Mizu! Yes, it comes with the option of a boxed layout. Feel free to let us know if you have any other questions.
Best, Select
Why hasn’t this theme been updated to be compatible with WordPress 4.9.5?
Hello,
Thank you for taking interest in our MIzu theme. Our theme is compatible with 4.9.5 WP
Best, Select
I would like to purchase this theme https://themeforest.net/item/mizu-a-theme-for-designers-agencies-and-creative-studios/20837261?_ga=2.43978668.800298673.1523612639-921161697.1522395165 but Visual Composer and othe plugins are a overkill for my website. Can i have HTML templates for every page with CSS, JS and images instead of wordpress theme.
Hello,
Thank you for your interest in Mizu!
Unfortunately we only offer a WordPress version of it. We do not have a HTML version.
Regards, Select
Hi there, Is there an option to create mega menu with images like here: http://warszawawarsaw.com/ ?
Thanks
Hello,
Thank you for your interest in Mizu! Yes, there’s an option to add a widget area to the menu: https://www.screencast.com/t/kHu4fido1G https://www.screencast.com/t/TTod6HoIEzBest, Select
Ok thanks but on a page i sent you image is also linking the same link as a title below the image: https://ibb.co/dnAQh7
We don’t have a widget that will do this exact thing, but you could create something like this by using a combination of images and text in the menu widget area.
Best, Select
Ok thanks.
You’re welcome 
Hi, i have a strange bug, when i choose light skin for the header, my logo comes too hight on top padding. I don’t have this problem with dark skin or defaut. Those it means something for you ? (sorry i have two account so you can delete the first message “Davco”)
Hello,
Please make sure that you uploaded logo images in all the logo fields in Select Options > Logo. If the issue persists, please open a ticket at https://select.ticksy.com/ with your site link, and one of our support agents will get back to you as soon as possible.
Thanks, Select
You’re right ! I thought I could leave these fields empty and edit them on each page Thanks a lot
You’re welcome
Best, Select
...
Hello. I have a few presale questions.
1. Is it possible to add a donate button apart from the navigation menu? So it stands out, and also have it show on mobile? 2. Is it possible to have the menu be sticky when you hover down?
Hello,
Thank you for taking interest in our theme. You could add button in some widget area https://www.screencast.com/t/Rp1VDZy3gX or you could style last menu item like button on desktop and mobile navigation. When it comes to header behavior you are able to choose to be sticky https://www.screencast.com/t/biK5z7ff
Best, Select
Hello Guys, great theme but i have trouble with the install. I have a white screen after demo import. I put this on my wp-config: set_time_limit(120); but nothing change. When i disable the plugin select Core it works. How can i fix this please ? Thanks
Hello,
Maybe you have outdated PHP version. You can check version with phpinfo plugin and if it is 5.x you need to contact hosting support and to ask them to set PHP to version 7 which is now suggested by WordPress https://wordpress.org/about/requirements/ and by some plugins like WooCommerce for example.
After that, for demo import issues please try suggestions from this article https://select.ticksy.com/article/9778/
Select
Hi,
Thank you for taking interest in our theme. On each portfolio list, all portfolio items are represented with their featured images. And in single portfolio item you could upload video https://www.screencast.com/t/lBhdINzY7UBest regards,
Select
Hi, could you please show me an example of how it would work? I mean if it would open it like an image project (with an embed video instead of an image) http://mizu.select-themes.com/portfolio-item/nylon-face/ or on a floating window like here http://mizu.select-themes.com/elements/video-button/ Thanks
Hello,
We have just added two videos on our single portfolio page. One is youtube and one is self hosted Please, check this video we just made so you could see how it looks like https://www.screencast.com/t/SSapQALC
Best, Select
Thank you. About the masonry portfolio, is it possible to add a 2×2 size square, instead 2×3 like the ones in the example? Thanks
You are welcome. You could choose Number of Columns. We set 6 under this portfolio list https://www.screencast.com/t/aFC4GKxRGh
Best regards, Select
Hi, how can i set the order of the project in masonry portfolio? Thanks
Hi there,
You can set post order for each portfolio when you edit it, and then on portfolio list choose menu order https://www.screencast.com/t/heas0lIwS29Q
Select
Hi, how can i create a porfolio from scrach? I am using http://www.jaimemurciego.com/ Masonry Grid but it works only with “Masonry” tags, what i want is to use this look as my main portfolio. I am also using Portfolio Grid, but i dont know how to add projects inside… Thanks
Hello,
You have portfolio list on your page, and there are already portfolio items inside. Portfolio is custom post type and you can add new items or edit existing ones in same way like with post excerpt that you will go to portfolio section in the back end. Featured image for each portfolio item will be displayed in portfolio list and when you edit enter single portfolio page additional content and images will be displayed. If you need additional explanation and assistance with this feel free to contact our support by submitting a ticket at https://select.ticksy.com and also provide login link with WordPress admin access.
Select
Thank you very much, I fixed my problem about Portfolio Categories, will try what you said about size of portfolio icons.
- I would like to set my two reels (biggest projects) as a floating video, instead of going into a project page. Is that possible? I mean a video button like this http://mizu.select-themes.com/elements/video-button/
- Inside my project pages, is it possible to add a tag similar to “Date” to show the “Client” of the project?
- How can I add social media icons like on the example? http://mizu.select-themes.com/portfolio-masonry/
- How can I change the secondary (pink) colour of the buttons?
Thanks
Hi again,
We are glad to hear that you managed configure portfolio items.
Since your set of questions is support related please contact support directly by submitting a ticket at https://select.ticksy.com/ and also provide them with WordPress admin access and a login link so they can be able to check your settings.
Thanks, Select
I did it yesterday but you dont reply to that ticket… Still waiting. Thanks anyway
Thanks for submitting the ticket. We have informed our support team, and they will answer to your ticket as soon as possible.
Select
Hello,
Could you, please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agent will gladly assist you with anything that could be improved.
Best,
Select
Hi there, i have a pre-sale question. I like this theme but i need to create my home page more like this magazine http://maggz.select-themes.com/home-4/ With sidebar and some post grid. Do you think i can do this in MIZU theme using VC? Thanks! All yours themes are great.
Hello,
Thank you for taking interest in Mizu. Here is the page http://mizu.select-themes.com/blog/right-sidebar/ where is used Blog standard page template and right sidebar is enabled. Hopefully, it will fit your needs.
Select
Does this theme supports filterable portfolio?
Hello,
Thank you for taking interest in our Mizu theme. Yes, there is option to Enable filter under each portfolio list https://www.screencast.com/t/PnSLV3zEJZ just it is set to No by default settings.
Best,
Select
Thank you.
You are welcome!
One more question. Is it possible to add custom fonts to the theme’s admin panel FONTS to select my custom fonts for Headings H1 style, H2 style, text, etc?
Thank you.
Hello,
You could add custom font, but it want be able to be chosen from backend in our Select Options, you could use it via custom css. here you could find more about it https://select.ticksy.com/article/11351
Best, Select
Are PSD files available for this as well?
Hello,
Yes, please, reach our support team at https://select.ticksy.com/ and they will provide you PSD files on your request.
Select
Can i change the button to a normal button? without the echo/shadow?
Hello,
Yes, under our Select Button element there is option to choose desired size https://www.screencast.com/t/nWM8Zbt6N
Best,
Select
Hi guys, thanks for your help so far – this should be my final question!
Please can you tell me the custom CSS for reducing the width of the hamburger menu and X symbol when using minimal menu?
I want the hamburger and X symbol super thin!
Many thanks.
Hello,
You are welcome. Our support team will assist you, just submit a ticket on our support forum at https://select.ticksy.com/
Best,
Select
Hey, I’ve opened a ticket thanks
Hello,
We located your ticket and it is assigned to our agent who is working on it!
Select
Guys, I have one final request – how do I add the word ‘Menu’ alongside the hamburger menu and is it possible to make the hamburger thinner? Any custom CSS would be great. Thanks again.
Hello,
We located your ticket on our support forum with the same topic and our agent is working on it, so you could check response there soon.
Best,
Select
Hi, how do I remove the square border on the testimonial navigation arrows? Many thanks!
Hello,
Just submit a ticket at https://select.ticksy.com/ and our support agent will gladly help you.
Select
