117 comments found.
On Apple Mac devices I am experiencing three issues:
1. Links within the content part of pages / posts are not active or clickable. For Windows they are. I have tested in all major browsers – Chrome, Firefox and Edge. An example can be found right at the bottom of this page https://www.every1mobile.vikodesigns.co.za/about-us/ before the footer, where is reads “Find out more about our work”. The “our work” is a link.
2. Bullets are not visible such as those on this page https://www.every1mobile.vikodesigns.co.za/our-work/purple under the heading “Programme Overview”.
3. In the Safari browser many of the elements, such as the items under “Recent Posts” in the footer and also the menu items on the mobile menu.
I have tested this by switching to a different theme and this resolves all the issues, so there is somehting in the theme code causing this.
Please revert as this site needs to go live, but cannot until these issues have been resolved.
Thanks.
Riaan
Hello Riaan,
We located your request #1717595 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Edge
Thank you. I was contacted by support and my issue has been resolved.
Glad to hear that, have a nice day!
Edge
Is there a way to make the menu fully sticky and not hide while your scrolling? Inquiring before purchase.
Hi,
Thank you for taking interest in Fluid!
We have included Fixed header behavior if that’s what you meant
https://www.screencast.com/t/ca3tLx2sBest, Edge
Yes, awesome.
Hi,
Thank you for your purchase, for any additional questions, please submit a ticket to our support forum https://edge.ticksy.com and our agents will try to help you out. Have a nice day!
Edge
Hi there, great theme, if there a code snippet for modal windows? I want to add a modal / bootstrap modal and add custom malichimp form inside of it. Also I want to have this form popup when you click one of the the top right hand corner widget buttons? “Header Widget Area” and “Sticky Header Widget Area”
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
VC not working in backend editor . Just shows blank screen. Kindly assist
Hello,
Please advise this helpful article https://edge.ticksy.com/article/12312
If you still can’t handle this, submit a ticket on this matter https://edge.ticksy.com/ & our agents will assist you.
Edge
done that . not working.
Hi,
We located your support request #1631906 You should provide our agents with your wp-admin details, so they can log in and inspect this closer. Thanks.
Edge
Hi there, great theme. We need to know how to align the sticky menu to the left? I cannot seem to find the option. Header option for the main nav you can align but doesn’t seem to have option for the sticky menu? Thank you.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hello,
You should go to Appearance > Menus > Main menu and check if you have any items inserted there. If yes, then check if you assigned proper menu location to proper menu navigation.
Hope this was helpful, let us know.
Edge
Thanks for your response. I do have items listed in a menu which I have assigned to fullscreen, main and mobile navigation in the checkboxes below, but I don’t see the items in the default header.
After more experimentation: The default menu becomes visible when it has enough items that there are two lines required, i.e. when there 10+ items in the menu and a second line is needed to display them all. If I have less than this number of items then the default menu is not visible.
Hi,
Perhaps you configured something wrong during the set-up process. If you still experience issue of this kind, you should write us at support@edge-themes.com and include your wp-admin details, so our support agent can log in and investigate on this more.
Best, Edge
Hello there,
When it comes to your issue with page editing, please, check this article https://edge.ticksy.com/article/12312 And to submit a ticket, check this screenshot https://www.screencast.com/t/d7aKnhXAotaq And if you are already logged in, you’ll see sign [Verified] before theme name. We hope it will be ok for the next time.Best regards, Edge
That article (https://edge.ticksy.com/article/12312) seemed to have done the trick. I am able to edit with WPbakery. Thanks
Great! Thank you for the update!
i am interested in buying your theme but what more amused me is the slider you are having on this page the 3d figure that keep on rotating http://preview.themeforest.net/item/fluid-a-theme-for-apps-startups-and-digital-businesses/full_screen_preview/19445780?_ga=2.94212317.1736651888.1524219835-1358155739.1524219835 can you tell me how to have to with other demos
Hello there,
Thank you for taking interest in our Fluid theme. It is Revolution Slider you could add on any page. And you are getting all pages from our demo site, once you do demo import.
Best, Edge
I am getting a 404 error when I try to edit a page. I can view the page but not edit it. Fluid Theme WPbakery is the plugin. I cannot edit any page.
Hello,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Edge
Lovely Theme! RTL support?
Hello,
Thank you for your kind words 
Unfortunately, it is not RTL supported.
Best, Edge
Hello!
Quick question!
You have a rotating geometrical shape in your sample home page for the Fluid theme and I was wondering if I obtain that while purchasing the theme as it fits perfectly with my company’s brand identity? If so, would I be able to customize it?
Thank you!
Hello,
Thank you for taking interest in our Fluid theme. It would be good if you could clarify a bit, what element do you think of? Perhaps provide some screenshot or demo URL address.
Best, Edge
Hello,
Thank you for your reply.
I would like to send you a screenshot of what I meant if you could provide me with a direct email address.
I am mainly speaking of the rotating geometrical object that you have at the top of the fluid landing page:
http://preview.themeforest.net/item/fluid-a-theme-for-apps-startups-and-digital-businesses/full_screen_preview/19445780?_ga=2.183438630.1824920154.1521274296-874828046.1516700975Regards, Fadi
Hi Fadi,
Sure, you may use this geometrical shape as your content’s background position as long as you remove Fluid logo from the slider and header.
Best, Edge
Hello,
I am unable to populate content besides sliders in my pages. Is this something wrong with VC? Can you please activate my VC plugin so I can test to see if this is the case?
Hi there,
This could be incompatibility issue with latest WordPress. Please contact support by submitting a ticket at https://edge.ticksy.com and ask for latest VC version.
Edge
does the edge dual screen widget work on this theme?
Hello,
And thanks for contacting us.
Can you please share a link to a demo page where you have this element or a link to a demo site since we don’t have dual screen widget in our themes, so maybe you were referring to something else.
Edge
On your penumbra theme you have a dual screen widget on the landing page. Was wondering if this comes with all EDGE packages.
Thank you for the explanation.
It is our custom element for Visual composer – Edge Dual Screen Showcase element, and it is present in the theme.
Edge
awesome thanks!
You are welcome!
First off, love the theme! Now here is my issue, Ive got a slider (slider revolution) on my homepage, when I scroll its very glitchy. Any reason why?
Hello,
Really glad to hear you love our theme. Please, submit a ticket at https://edge.ticksy.com and include your site URL With wp-admin access and our agent will investigate and assist you there https://edge.ticksy.com
Best,
Edge
I’m having a problem with outdated templates for woocommerce. Will this be fixed, or did I miss some files last time I updated the theme?
Hello,
We have just tested our theme with latest WooCommerce ans shop is working normally, so you could use it with our theme even if there are outdated files. For any other doubt, our support team is on your service at https://edge.ticksy.com/
Best,
Edge
Hi, I’ve been using the theme for some time and everything works perfectly. But now any new content I try to add via WP Bakery Visual composer can’t be added. I’ve checked every plugin (I deactivated all of them and the problem persists). I can Add media, I can make new pages and posts, I can also add new content if I use the classic editor mode. My WP Bakery Visual composer needs an update, is there anything on the way via theme update? Is there any other thing I may be doing wrong? Is this an issue that has occurred to other fluid users? Thanks for your time
Hi,
Welcome and thanks for writing in!
This problem has been fixed in the VC’s latest version. Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will provide you VC’s latest version asap. We will update this plugin to the latest version with theme update so you just need to wait for next theme update.
Best, Edge
Hi, Thanks four your quick response. Sadly my Fluid Theme support has expired so the Edge team can’t update my VC. I think I’m gonna buy the VC license to avoid future troubles. Best, Paula
Hi,
You are welcome!
You can extend support for Fluid theme directly in ThemeForest sale page: https://edge.ticksy.com/ticket/1384110/ or reach us here: support@edge-themes.com and we will provide you the latest version of VC plugin.
Best, Edge
Hi, I bought the VC license because is cheaper then to renew for your 6 month support.
Now my unupdated revolution Slider is making trouble, is the only plugin that when on does not allow me to add any new media (http error). If I turn off rev Slider everything is ok. Is there anyway you could send me the revslider.zip latest version to install it manually? I reviewed the Rev Slider documentation and it says that this is ok for the bundle theme situation.
And if not when is the latest them update??
Thanks for your time Best, Paula
Hi,
Thanks for replying.
If you need it urgently, please reach us here: support@edge-themes.com and we will provide you the latest version of SR plugin.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
Best, Edge
Hello,
When I try to activate the theme I’m getting a 500 error returned—and I’m not able to get back into wp-admin until the theme folder is deleted from the server. Not sure what the problem is. I’ve tried it on both 4.9 and 4.8.2 versions of WP and I’m getting the same problem. Thanks in advance.
Hi,
Welcome and thanks for using our theme!
Internal Server Error 500 is usually related to server settings as the name of the error suggests.
There could be several causes of this problem. First you should do is contact your hosting provider and ask them about this, and also ask them to check your error log, to see what does it say there?
Also, read this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
And try the solutions from it, increasing your memory_limit parameter first, it could be low and that could be the cause of this.
And also, it is good if you can increase these values or ask your hosting service to do that for you.
max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
If you need further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thank you.
Best, Edge
Thanks. I’ve resolved the issue with the host.
You are welcome!
Hi, I have posted a ticket on your Support forum, But no reply on it, can anybody help me on it.
Thanks & Regards, Najmuddin
Hi,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
Good afternoon,
We have not got the delete button of the woocommerce cart to work and it is an error that also appears in the demo.
Thank you
Hi,
Welcome and thanks for using our theme!
if you are referring to this “delete” button https://www.screencast.com/t/C3BYFawZ1Pb we have just inspected it and it is working fine as you can see: https://www.screencast.com/t/RmYBTmyRYXll
If the problem persists on your side, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Or achieve us here: support@edge-themes.com Thank you.
Best, Edge
Hi.
Where have you done your test? Because here http://fluid.edge-themes.com/cart/ the delete button (X) does not work, so it must be a template problem. We have the template, the plugins and everything updated and still does not work.
Thank you
Hi,
Thanks for replying.
Yes, we have test this on cart page. Can you please reach us here: support@edge-themes.com and just provide site url with wp-admin credentials and our support agents will take a closer look. Thank you.
Best, Edge
But if in the live preview of this page does not work, it should be a problem of yours, is not it? and not from my site
Hi,
Thanks for replying.
We have tested cart functionality once more and seems like you have to update cart first and then remove your item. Thanks for noticing this problem, we will pass it to our developers and they will take a closer look on this and prepare a fix in the next theme update.
For any other questions, please submit a ticket on our support forum at https://edge.ticksy.com/ and our support agent will assist you asap.
Best, Edge
So that you also know, we can only delete a product if we give first the “apply coupon” button.
Could you tell us a date for a solution? The web belongs to a client and needs to open it as soon as possible
Thank you
Hi again,
Thanks for replying.
We can’t tell exactly when theme update is going to be released but you will get notified by Theme Forest. We hope that update will be available soon.
Best, Edge
Hello, I always get a “This does not appear to be a WXR file, missing/invalid WXR version number” when I’m trying to import the demo data, any solution?
Hi there,
Welcome and thanks for choosing our theme.
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.
Best Regards, Edge
