58 comments found.
Hello, i would like to load more than 9 products, Where can i change it? Thanks in advance, Rainer
i found the posibilty under Themeoptions, but it dont work. Picture in a row changes directly, but rows on a site there are no change. Can you give me a possibilty to provide access data in a private chat?
Hello,
Please submit the private ticket at https://themerex.net/support/ with your Wordpress admin login credentials to get qualified help from our support team.
Best Regards,Good day,
Please appreciate that you can send me the PSD files to my email: jonathanortizm@hotmail.com
Thank you so much.
Hello,
Thank you for choosing our theme!
We’ve sent PSD files to your e-mail. In case you get any questions/issues please submit a ticket at https://themerex.net/support/ – our Tech support will provide you with further assistance.
Regards.
Hi. Does the theme have a option (not css custom…) to set a 2 columns layout on mobile shop page? Thanks
Hello,
Thank you for your interest in our theme!
There is an option of setting the numbers of columns for the desktop version. The number of columns on mobile can be added by means of custom CSS only.
Best Regards,
Hello, I’m interested to buy this theme, my question is: When people buy through the website in the cart the sales tax and delivery option will show up for the customer?
Hello,
Thank you for your interest in our theme!
The shop functionality is added into the theme by means of Woocommerce plugin http://musicplace.themerex.net/doc/#woo.
Please check these Woocommerce documentation links for more info on taxes and delivery options: https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/ https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/Best Regards,
I have changed the Top Panel style to Minimal and Regular Ecommerce but have no effect on Frontend.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hello, I love the theme. How do I remove the dates from all of the posts and pages? Thanks!
Hello,
Please, login to Admin panel – Appearance – Theme options -Blog&Single – Single page – turn Show Post Info off – http://prntscr.com/l3i5as.
Regards
Hello, something happend when I tried to install all the plugins and now I can´t download the visual composer plugin. When I try to do it manually, it says I have to buy the plugin. Can you help me with that please
Hello,
You can use Visual composer without license key. Our license allows us to built in Visual Composer in the theme and transfer limited license to end users allowing them to use Visual composer in one end product.
Visual Composer updates are supplied with theme updates so you will be able to get new version of Visual Composer as soon as we release next update or request it in the ticket.
Regards
revolution slider is not showing more than 3 slides. https://www.talentz.net/
Hi. Thank you for your comment. Please, contact tech support at https://themerex.ticksy.com/ with the website details ( create pre-sales ticket), we’ll check and contact you back. Thank you.
Hi! The last MusicPlace v1.4 is working with woocommerce 3.xx., but i have problems at “Shop by Category”, they have no buttons an you can see the link of the categorys. I try it with a new istallation and have also the same problem, you can see it on home2 by the demo installation. How is possible to fix that? Regards Alen
Hi. Thank you for your comment.Unfortunately, I didn’t get what button you mean. The category images and titles are linked to inner pages. Please, create a ticket at https://themerex.ticksy.com with the website details or screenshots to explain and we’ll check asap. Thank you for cooperation.
Hi! Your theme looks very good but I’m a little hesitant due to the lack of purchases, reviews and wordpress / compatibility. Would I be able to trial the product please? Thanks Mike
Dear Mike. Thank you for your comment. Unfortunately, we don’t provide trial for our themes. You can check theme documentation if you want to have more info at http://musicplace.themerex.net/doc/. I hope that helps you. Best regards.
Thanks Sophie, could I purchase the theme to try it out and if it’s not what we are looking for, would it be okay to request a refund?
The theme is fully functional and was tested on multiple installations. There will be no issues on the latest WP version. Besides, our tech support team will help you with any difficulties/issues you face. We keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy. Have a good day!
support RTL ?
Hi. Thank you for comment. Yes, it supports RTL but you need also to edit CSS files it to be fully RTL. If you have any additional question, please, create a ticket at https://themerex.ticksy.com/, and I will reply asap.
How to change the top bar icon, by default it’s showing the aeroplane icon, here is the url http://tkeworld.com/demo/talentz/
Dear deepakmuscat, Please edit it in the C:\wamp64\www\wordpress\music\wp-content\themes\musicplace\templates\headers\_parts\top-panel-top.php file line 7. If you need additional information please submit a ticker request at https://themerex.ticksy.com/ Kind regards.
Thanks
My pleasure!
Hi, is there any option to change the Related products grid to 3 or 4 columns in single product page. here is the url http://tkeworld.com/demo/talentz/product/roland-acoustic-chorus-guitar-amplifier-ac-33/
Hi. Please, login to admin panel – Theme Options – Woocommerce Single – Blog&Single – Related posts columns – and put any number you want – http://prntscr.com/h88hqo. Best regards.
Thanks..
You are always welcome!
Dear Customers, In case you have issues accessing our support website https://themerex.ticksy.com, feel free to contact the support operator directly via email at sophie.themeforest@gmail.com. We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards
make i know can your theme can do like this web site header (http://www.samash.com/) ? have logo, questions contact, free shipping image ? Please let me know. Thanks
Hi. Thank you for contacting us. You need to edit php file to have such sections in header. If you need help you can contact our design studio after purchase, and they will provide you customization service. Best regards.
yes, i need the service. if can make the design i want..
Thank you for reply. If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid customization service. Studio team is experienced enough to help you with advanced options for your website. Feel free to submit a request for our partners at http://support.mockingbird-studio.com/ or contact them by E-mail: mcbcustomstudio@gmail.com.
11 hours ago.. waiting your reply.
have anyone can solve my problem ?
Dear Jack. Thank you for patience. We have your ticket. Please, note, we don’t work on weekends. Please, continue conversation in ticket. Best regards,
ok, noted. and one more question who can help me to design web site header ? follower by 6 days ago, i asking (http://www.samash.com/)
i email for your mcbcustomstudio@gmail.com.
her say : We are website custom studio. We do not provide any support. We provide paid service only. Please, contact official theme support. Where did you take our contacts ?
i need find who to help ?
Please, note, they don’t provide support. They will do all changes you need themselves for extra fee. You just need to provide them details what exactly and where exactly you want to change and they will provide you price for such a service. I contacted them and asked to contact you with more questions. You can continue conversation with them. I hope you understand what I mean. Have a good day!
Hi,
any plans on updating / testing this theme for WordPress 4.8.x and WooCommerce 3.1.x ? Kind regards,
Paul.
Dear Paul. Thank you for request.The theme developer is currently working on the theme update. It will be available in a short while.Best regards.
Hi, awesome theme. If i buy the theme, is it possible to have the html template and the psd included?
Hi. Thank you for contacting us. Unfortunately, HTML version is not available for this Theme. If you purchase this theme PSD files will be sent separately. Have a good day!
Hello, I’m VERY interested in this theme. Since this theme is not super popular, I’m curious to know if timely updates will continue without major issues? I noticed the theme has been updated recently, which is good.
Secondly, this is the first time i will be switching themes… so i’m curious to know your thoughts on how the transition will work out? my current website using Bazar theme > www.jiggyjamz.com
Lastly, does this theme include support for video and audio… plus downloadable products?
Many thanks! Geoff
Hi Geoff. Thank you for your comment.Sure, you will get upsates for this theme once it is necessary. You should translate theme through the language files using Poedit programm or some 3rd plugin if you want. You can add video or audio shortcodes through admin panel to display what you want. Sure, downloadable products are included.Have a good day!
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards. Sophie Bennett.
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email sophie.themeforest@gmail.com.
Hello! I’m trying to import demo data for Revolution Slider but I don’t see any file for it? How can I install the demo slider? Thank you!
Hello, Our themes have simple One click dummy data import tool. It’s very easy to use, and you can get precise copy of our demo website in just 1 click. The following tutorial will guide you step by step http://musicplace.themerex.net/doc/#demo_content If you still have any issues, please submit a ticket and attach website link, admin details. Kind regards.
Now working! forgot to check the slider Import LOL 
thank you!!
Great! Well done!
