53 comments found.
Unable to upload Alpha dot them file in to the Wordpress themes. Word press gave me error msg: Upload problem: Theme may not be valid. Check that your zip file contains only the theme you are trying to upload. Help me to fix this thing
Hello.
Have you unzip file you download from Themeforest ? You can see video guide setup of us at here: https://www.youtube.com/watch?v=gOpw1DewEM8 If you can’t setup you can send me email via : themetrademark@gmail.com . We will help you. Thank you.
Hi we are using your alpha theme, and our programmer is having problems with the carrousel at the bottom of the theme. It is not moving. Can you help? Thanks in advance
Hello.
Can you send me wp-admin and your problem via email: themetrademark@gmail.com. We will help you.
Thank you.
hello a favor I need to know how to edit the background images and the other sections where I can do it please
Dear Ameval.
Can you talk specific what’s your section you want change. You can send your problem via email: themetrademark@gmail.com. We will help you.
Thanks.
My background video is not playing on ddpengineer.com
I want to clarify that it does not seem to be working in Chrome or on iPhone browsers.
The video background on Safari and Firefox seem to be working just fine.
Hi erkenyon,
Thanks for using our theme, let me answer your questions:
1. I want to confirm you: Video background can’t work on any mobile device.
2. Please send to us your link URL of video background to email address: themetrademark@gmail.com our supporter will help you.
Thanks
Video background is not working on Desktop Chrome browser. Video background is not working on all mobile browsers.
Yes, Now we don’t support video BG on mobile version. Ah.. if you use revoslider for video BG, it can work on mobile.
Thanks
Is this going to be Gutenberg compatible when that comes out in WP 5?
Hi blairsammonsdotcom,
I don’t sure that it is compatible with Gutenberg, I don’t have any testing with it before.
If you have this plugin, please send it to email: themetrademark@gmail.com our supporter will help you check it.
Thank you
could i add facebook messenger with this theme. Because im trying it now with my wordpress theme, and it isn’t working
Which plugin you are using to add facebook messenger?
Thanks
Hello,
I just bought the theme. Unfortunately, it can not be installed after I upload the file themeforest-20326703-alpha-dot-multi-purpose-wordpress-theme.zip. The following error message appears.
The package could not be installed. The theme is missing the stylesheet style.css.
Theme installation failed.
Thanks for your help
Sorry for my stupid question.
I found the alpha.zip and it works now fine 
.
Hello.
When you encounter any other problems please contact us by email: themetrademark@gmail.com. We will help you.
Thank you.
Hi there How to change the background image for parallax sections… I try editing parallax demo page, but the css shows a specific image that i cannot find over the css file. thanks
Hi there,
Thanks for using our theme.
And your issues, Can you please send email to themetrademark@gmail.com? Our supporter will help you change it.
Thanks
How do I remove the search icon from the navigation menu?
Hi,
You can use this CSS code: .attr-nav > ul > li.search{display: none !important} to remove the search icon on navigate menu.
Please let us know if you have other issues.
Thanks
Hello, this template won’t let me deactivate woocommerce, when I do it the site breaks. What can I do?
Hi valegarcia93,
Can you send email to themetrademark@gmail.com? We will help you check this issues.
Thanks
Hello, this template won’t let me deactivate woocommerce, when I do it the site breaks. What can I do?
Hi valegarcia93,
Can you send email to themetrademark@gmail.com? We will help you check this issues.
Thanks
There is a bug in vg header slider. It has no way to set a link to button 1. I think it could be missed properties for link – URL or something – on vg_map or forgot to change escape function on button 1 to htmlspecialchars_decode. Anyway, I’ve solved it by changing my own style code. but I think I need to notice it to you.
Hi bluedisk,
Thank you very much for the feedback, We will check and fix this issues in the next version.
Please don’t hesitate if you have other issues.
Kind regards.
I’ve been waiting for help for two months. Will you help me with seldos.com?
Hi hasokeyk,
Could you re-send email to themetrademark@gmail.com with your troubles? Our supporter will help you re-check it.
Thank you
Thanks
I am having some trouble setting up a one page website. I am not new to WordPress so I am not sure why I can’t do it?
Dear Sir.
Can you send me your problem and wp-admin via email: themetrademark@gmail.com. We will review and help you.
Thank you.
I’ve changed themes already and requested refund because its more work right now to get this theme to work for me then I have time.
Hi,
This theme is amazing and I really liked it a lot. But I wonder if I could show sub menu on mobile because hover doesn’t work on mobile. Maybe change them to onclik instead of hover on mobile phone?
Thank you
Regards, Indra
I have sent my information twice but have not provided any software support. The theme developer did not return
Hi! I’m trying to import an app-style demo but when I activate the “one click import demo” plugin of this error: ”””” Parse error: syntax error, unexpected T_STRING in /home/storage/2/01/10/controlaponto/public_html/wp-content/plugins/one-click-demo-import/one-click-demo-import.php on line 41”””“can you help me?
Dear sebastianeliceiri.
Can you send me wp-admin and your ID purchase via email: themetrademark@gmail.com. We will review and help you.
Thank you.
Hello,
You have not communicated with Mail. I have a problem with you.
The page does not open when I want to list the text to the main page.
Hi,
I bought your templet and made the setup. But I think most functions do not work because they are in developer mode.
www.seldos.com.tr
Css and js files have errors. When will the next update come?
I want a refund if there is no improvement.
Dear haso.
We have contact with you . Please check your email .
Thank you so much.
Hi
Can I add a video file as a background, for example in “creative agency” page template?
thanks in advance
Alvaro Sanabria
Dear juan_alvaro.
you can use that page: http://themetrademark.com/demo/alpha/startup-besiness/
or you can add your video on element: VG Header Slider .
Thanks.
