30 comments found.
How can I get the XD/psd files?
Hello,
Thank you for choosing our theme!
Our Tech Support team can send you the XD/psd files, just submit a support ticket at https://themerex.net/support/
Regards.
I noticed when in the demo theme when i try to change the golf course prices under the “golf page” when i save it the table keeps getting duplicated. Any suggestions?
thanks
Hello,
Thank you for contacting us!
To investigate the issue additional information is required. Please create a support ticket at https://themerex.net/support/ Any links and the screenshots would be much appreciated. Our support team will gladly assist and guide you.
Regards.
In the theme demo, how do you change the phone number in the upper right hand corner. i don’t see it anywhere in the backend editor or in the theme options.
Hello,
Thank you for contacting us!
You can easily modify the header and the phone number under Layouts > All Layouts with WPBakery page builder. Here is the screenshot – https://prnt.sc/Un414_ZbRUdu
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
The plugin trex addons isn’t working. On a separate note, How do i install the demo?
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Could you please provide your website details in your support ticket at https://support.themerex.net/ticket/65970 and get qualified help?
To install the demo data please follow this guide – http://triompher.ancorathemes.com/doc/#getting_started
Thank you!
I don’t have the website live. I’m building it locally on my computer using local host. The plugin ThemeREX Addons is not working for me. When i try to install it. It says success, then the website freezes on me and then goes to the page “The site can’t be reached”
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/65970
Regards.
This is the slowest theme I’ve come across, what can be done about that?
Hello,
Thank you for contacting us!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content.
Website loading time depends on many factors like your server response time, image optimization, caching etc. However, If you check the demo preview page using Pingdom speed test, it is loaded in 2.88 s: https://prnt.sc/zK_IFYpFxESR
Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance. Hoping for your cooperation!
Regards.
Hi! I am having problemas with WPBakery Builder with this theme. When i tried to create or edit a page with front or backend, I dont have any options (the page is in blank without the WpBakery editor). Why could be?
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://triompher.ancorathemes.com/doc/#theme_update_plugin
Your support ticket has been updated. Please check it.
Regards.
Hello I can’t update essentiel grid and js composer WPbakery with your theme that I bought. Can you Help me with that issue. Thanks!
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://triompher.ancorathemes.com/doc/#theme_update_plugin
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you without support renewal.
Regards.
1- Dont have the Themerex Updater plugin. 2- Cant write a support ticket on themerx (I have to pay for the support but a purchase this theme?!?)
Please ensure that you have the latest version of the theme. It already contains ThemeRex Updater. Also, our Support Team can provide you with the latest version of the bundled plugins for free.
Please be advised that “Presales Question” option at https://themerex.net/support/ does not need support renewal. Feel free to use it.
Thank you.
Pre-sale question: You state ” Plugins Compatibility:
Slider Revolution
WPBakery Page Builder
WPBakery Page Builder Extensions Bundle
Essential Grid
Instagram Feed
MailChimp for WP
Contact Form 7
Booked Appointments
WooCommerce
ThemeREX AddonsDoes this mean the theme comes with these plugins or do i have to source them from elsewhere?
Also i notice the theme has not been updated in over 6 months. I am concerned that it is not compatible with the latest WordPress version.
Hello,
Thank you for your interest in our template!
Please note that we have updated the Plugins Compatibility on the description page: Contact Form 7
Date Time Picker Field
Elegro Crypto Payment
Essential Grid
MailСhimp for WordPress
Slider Revolution
ThemeREX Addons
ThemeREX Updater
WooCommerce
WP GDPR Compliance
WPBakery Page Builder
The plugins are included in the package. There is no need to buy and install them separately.
Our theme contains Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://triompher.ancorathemes.com/doc/#theme_update_plugin
Currently, we are planning a new release, but the testing process will take some time. The template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Hi, WP Bakery builder not displaying in backend and is asking for it to be activated with a license code. Please assist Thank You
Hi,
Thank you for choosing our theme!
Ess. Grid plugin should be updated for proper work of WPBakery page builder with WordPress 5.5
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/
Regards.
HI,
I just installed the theme, but seems like not working properly. 
There are several lyout issues.
The whole site is different than the demo link.
Gergely
Hello! Pre-Sale Question: I’m interested in knowing more about the Tee Time booking component. My client operates several golf courses across the state and wants to have a central hub that will allow them to book for all of their locations. Would the option you have built into this theme accommodate for that?
Thank you!
Hello,
We appreciate your interest in our theme.
Form for Tee Time booking in theme is implemented using Contact Form 7 plugin: https://wordpress.org/plugins/contact-form-7/You may customize that form and add more fields (drop-down with different locations).
If you need advanced booking settings, you may need to install plugin for that.
Thank you for understanding.Hi, i just update to wordpress 5.3 and now i am having layout issues: https://www.gschaftlhuaba-golf.de/ i think through a jquery error with: /wp-content/themes/triompher/js/__scripts.js
it just appeared after the wordpress update – no other changes!
Hello,
Please provide us with your website details at https://themerex.net/support/ – our Support team look into the issue and fix it.
Thank you in advance.I am sorry, I cannot share the credentials to my customers live website on the support forum. Even though its private!
But you can see the error through the console.. please just send me a quick fix! The error stops all the other scripts.. meaning layout issues with VC. Its your script thats throwing the error due the wp update.
The site is in live mode and it has layout issues.. I need a quick fix!
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/
You may not provide with your website details.
Thank you for understanding.Thank you very much!
Hello! Presale Question: My hosting platform, Pantheon, doesn’t allow themes/plugins to write to any file outside of wp-content/uploads/ because it has a dev, test, and live environment. Would your theme work on my hosting platform? Thanks!
Hello,
Thank you for your interest in our theme!
To use this theme you must be running at least WordPress 3.9, PHP 5.6, mysql 5 or higher. We recommend that you contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600
memory_limit 128M (better 256M)
post_max_size 32M
upload_max_filesize 32M
As for permissions, try to install WordPress with some default theme and some plugins and check if works properly on your server.
Best regardsThank you for the quick reply. However that doesn’t really answer my question.
Wordpress and regular themes/plugins work just fine on my hosting platform. I have many Wordpress sites on it. It’s when a plugin or theme tries to write code outside of the wp-content/uploads folder after installation. Some themes and plugins create files within hard-coded paths outside of the standard path for the given framework, which can be problematic on Pantheon.
Please let me know if I need to explain further. Thank you!
Hi there, can you please provide an theme update (because the page builder “WPBakery Page Builder” asking for updating via theme-update… thank you!
Hello Miriam,
New theme update is currently in progress and will be available in a while.
Meanwhile, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team provide you with latest version of WPBakery Page Builder and instructions on how to update it.
Thank you in advance.
Interesting decision! Happy selling! )
Hey Drev0,
Thank you so much 
How can we set up the slider? We want to be it like the slider in demo. Is there slider revolution demo xml?
Hello,
Thank you for choosing our theme and contacting us!
If you get error Revolution slider: Slider with alias home-1 not found – this error means that sliders were not imported or weren’t imported fully.
Please navigate to Revolution Slider and delete all slides you have (in case if there are presented some).
After that navigate to Appearance> Install demo data> and choose only Revolution Sliders: http://prntscr.com/ibtw8x
Best regards.
Lovely theme. Looking forward to buy. Pre sales question. Is the fonts part of the package? What are the fonts used here?
Hello,
Thank you for your interest in our theme!
Theme uses free source fonts: Google fonts.
Here is list of fonts added in theme: Source Sans Pro, Playfair Display, Oswald.
The theme enables you to use both Google Fonts and custom fonts in your design, so you can upload needed fonts.
Regards.
I’d liked to create a ticket for an issue i’m having but your support ticket system is down. Can you let me know if there another way to submit question?
Hello. Please try the tickets system again http://ancorathemes.ticksy.com/
If there’s still issue, please e-mail at dpofff@gmail.com
Thank you!
Hi can you please help us with the Slider Revolution? I created a ticket on your support forum ancorathemes.ticksy.com TICKET #1522632
Hello, thank you for ticket submitted. Our support team is working on your issue. Cheers!
Hi, when uploading the company logo (png of 165×58 px) in the start page you see it smaller (113×39 px) why does it? If I click on the logo, it shows it in the big size (165×58) ...
Hi. There’s logo’s max-height value defined via css. You can override it by adding a rule at Appearance -> Customize section, e.g.:
.sc_layouts_row_type_compact .sc_layouts_logo img {
max-height: 100px;
}
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
