401 comments found.
Hello,
I’m interested in your theme but I have a few questions before buying !
I emailed you 3 days ago but I don’t have any sending confirmation, so I try a comment. If you already answered my question when you check this, don’t bother reading 
We need to display courses on our future web site. Each course may have several occurences and our customers may need to search them according to the date. Is it possible to assign multiple dates to a course and to display all those dates into the course calendar ? In the same idea, is it possible to add in the advanced search a rubric about the course’s date ?
If not, I saw that your theme is compatible with Event Calendar wich has this feature. If we choose to download it and to manage the courses as events, is it possible to link a teacher (or a speaker) to an event, just like it is done in your theme with teachers and courses ?
Thank you for your time. Best regards, Antoine
Hi,
thanks for the interest.
We have received your questions, our team will reply to you as soon as possible.
Have a good day Bye
in the video of installation of education pack have only 1 txt shorcode in the zip are 2 parts of shortcodes in which way should the 2 be put separately or the 2 together?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello,
Pre-sale question.
With this theme, is there any way to load the content of the courses: text, images, videos, and structure the courses into units and lessons? I have seen all the tutorials on your YouTube channel, but I do not see any video showing how a finished course looks like the student will see it. NOTE: I do not talk about the documents in Preview. I mean the course itself.
Please, could you show me any document or video showing how a student navigates the units and lessons of the course? Without knowing if this is possible, I will not be able to buy the theme.
If this is not possible, is there a plugin for building courses that is compatible with this theme?
Thank you.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Four days ago I asked these questions (Monday). Three days ago (Tuesday) you responded by asking me to fill out the form and ask questions there. I did it that same moment (Tuesday). Today is Friday and you have not given me any kind of response.
A week for a couple of simple questions?
Hi,
thanks for the interest.
We have received your questions, our team will reply to you as soon as possible.
Have a good day Bye
I have not received an answer so far. Could you answer the questions please?
Hi,
yes sure, I will personally check it as soon as possible.
Have a good day Bye
Hi, I have a problem. I bought your theme “Education Pack” on Envato Elements, how can i recive the email of new updates? And how can i get access to your support forum? Best regards,
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
Hi, I cannot open a ticket because it reports “check all the fields” despite I have filled all the fields. I really need to ask for assistance. Can you suggest me How to overcome this bug? Thanks
Tania
Hi,
as the error says remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
Bye
just a question. I’m about to buy this but need to know two things. The online training support video player right? and 2nd could I integrate with vimeo live for live streaming on my site? thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hi nick, if i have a new question do I have to go to open the ticket?
I still don’t really understand this
thanks
Hi,
yes sure, for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
many thanks
Hello, I can’t receive the email to verify for support! Please help!
Hi,
try to check on your spam folder.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Thank you for your presence. Quite successful. Your help arrives within 24 hours. But do I have tickets waiting for more than one day?
https://support.nicdark.com/themes/ticket/different-language-search-properties/Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hi… Yout theme Include CHILD theme?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day
Bye
???? Its a robot or a person?
Hi,
we are real person
Have a good day Bye
Hello i am trying to submit a ticket but the system always shows check all fields though i have entered them all correctly and the purchased code as well.
Hi,
be sure that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hi, i pay Envato Elements subscription. How can I have support for this theme? The home page is broke.
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
thanks, even if I hoped for a different answer, there being a problem with the theme you have developed.
Hi,
unfortunately we can’t help you for free.
As you can see on our demo the theme works fine and it hasn’t any problem. For this reason the only solution is to ask to a developer and understand the problem on your site.
Have a good day Bye
as u can see http://prntscr.com/kgxlxt
Hi,
yes sure, as I have already told to you on my previous reply you should buy the theme here in themeforest.net for get the support.
Have a good day Bye
how to remove home title
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi!
I am planning to buy your template, just want to ask if this will be compatible to joomla 3.
looking forward for your prompt response.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/ Thanks and have a good day Bye
I send a question to your mail because you do not let me open a ticket on your website I hope you check the email
Hi,
at the moment seems that we have not received any email from you, try to re-send it.
Have a good day Bye
Hi,
I want to know, how to use keywords to search? in the search page under the courses menu, there seems not a keyword input. And the search icon on the home page is weird to use, the result page doesn’t make sense. what I mean is the searching page under the courses: http://www.nicdarkthemes.com/themes/education/wp/demo/food-academy/courses/?nd_learning_arrive_from_advsearch=true&post_tag=&difficulty-level-course=&category-course=&location-course=&typology-course=&duration-course= There’s no place for inputting keywords, which is our most concern.
Thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I did, i opened several tickets, but i never get ANY reply.
Hi,
you have opened your ticket on Saturday.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
I have a question with this topic can I add 1 course with just videos? and that each user can have a user and a pass depending on the course?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I’m checking your previews now, I want to know how to use keywords to search? in the search page under the courses menu, there seems not a keyword input. And the search icon on the home page is weird to use, the result page doesn’t make sense.
Thanks
Is that possible to add a “inquire” button on the course page? It would pop up with a form to gather the contact info and inquiry when click on it.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi Nicdark,
I have sent to you via pre-sales-questions twice in last week, but I haven’t got any reply from you, could you please check for me? Looking forward to your reply.
Thanks
James
by the way, my email is james.wu#live.com (# stands for @), if you didn’t get my messages, maybe you can send to me directly?
Hi,
maybe there was some problems on the email.
The team has just replied to you.
Have a good day Bye
I contacted you through twitter, facebook and now here please reply are send me a password for the ticket system on your website to user afterdarkgrafx thanks – spaceba
Hi,
it’s very strange that you did not receive the password. Please check your spam folder if there is a message with this object “[Support Nicdark Themes] Your username and password”, the email that sends the password is : wordpress@support.nicdark.com
In negative case, please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
