83 comments found.
Issue with “Pixxi plugin”, whenever we activate the above plugin , It throws error. Front/back end Gets disappeared!
Hi funnyjuggernaut,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get App, Software & SaaS Startup WordPress – Pixxy Software & Saas, App Support
Thank You, Lidia
Hello, how do you remove the ‘Read More’ buttons on Parallax portfolio page? There is no option to remove them.
Hi willhenrymiller,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You, Lidia
Excellent! Very nice job!
Thanks a lot!
Have sent a request ticket but having serious issues with this theme.
Cant download necessary plugins which means no theme demo data can be installed.
How can this be fixed?
Just got it figured out. Thanks anyway! 
Hi willhenrymiller,
Feel free to create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thanks,
Nick
We have already talked to your support team but there is no proper reply regarding any issue…Kindly resolve it
Hi there,
Your last ticket was answered 7 days ago and you didn’t contact support after it. Please check your email activity.
Kind Regards,
Nick
Hii,We are not able to publish all the portfolios in the full grid portfolio section..help me to solve the issue
Hi worksdelight,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You,
Nick
do not support me
Hi there,
We have provided you with all necessary asisstance.
Your last ticket was answered 3 hours ago and you didn’t answer after it.
Kind Regards,
Nick
Hi there,
Would you mind to share your ticket ID.
Thank you.
respond but do not help at all. I can not even activate the theme. I can not add the theme demos. I already explained and no one helps me. the problem is the theme and they are giving a lot of answers that do not solve anything.
Hey Giuliano, Would you mind to share the TICKET ID, in order me to check how your support was offering.
Best Regard.
I do not know. They did not give me one.. I was talking to Lidia M.
On the title of the message, you should receive something like that: Title of EMAIL: Support #11919
Can you check that for me? Thank you.
there is not.
Hi there,
You could find this id in the meta information of the message you receive. Also, the last ticket from you was answered 2 days ago. Please check your email activity.
Kind Regards,
Nick
Do you think you are talking to an ignoramus? I’m telling you, you did not send me an id ticket. When I’m already tired, I’m trying to get rid of the problem and they’re tired, and I’m saying they are not working. your ideas about support, maybe ignorant are yourself. I am free of this support that does not work.
if there is this id ticket send me an email with it. Is not it easier than busting the customer? they are wrong at all times!
Dear Giuliano Pires.
Thank you for your response.
The ID of your ticket is # 11989.
I checked your site and all the content worked correctly. I wrote about is in my previous email and sent the screenshots from our side, please check: screenshot
You wrote that your theme does not activate. But your theme was activate, when I checked and I sent the screenshots, where show that your theme was active and have all content, like on our demo version. Why you wrote that we are wrong all times. You wrote me the questions about the theme I checked all elements and answered you in the same day, please check screenshot. Your theme work correctly.
If you have some questions about how to build the theme, you always can write me and I will be happy to help you and find the information which you want.
Have a good day!
Best regards, Lidia
I can not activate the theme token. I can not import a demo template. I bought the theme and can not do anything and it has not answered me since yesterday in the email. I need help!
Hey There,
Your ticket was answered 35 minutes ago. Make sure to check your ticket activity inside your email.
All the best!
Nick
Do you think you are talking to an ignoramus? I’m telling you, you did not send me an id ticket. When I’m already tired, I’m trying to get rid of the problem and they’re tired, and I’m saying they are not working. your ideas about support, maybe ignorant are yourself. I am free of this support that does not work.
Dear Giuliano Pires.
Thank you for your response.
The ID of your ticket is # 11989.
I checked your site and all the content worked correctly. I wrote about is in my previous email and sent the screenshots from our side, please check: screenshot
You wrote that your theme does not activate. But your theme was activate, when I checked and I sent the screenshots, where show that your theme was active and have all content, like on our demo version. Why you wrote that we are wrong all times. You wrote me the questions about the theme I checked all elements and answered you in the same day, please check screenshot. Your theme work correctly.
If you have some questions about how to build the theme, you always can write me and I will be happy to help you and find the information which you want.
Have a good day!
Best regards, Lidia
Hii, pixxy theme is not showing us all the pages eg 3d cover page from blog from where I get it..
Hi worksdelight,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You, Lidia
But they didn’t reply
Hi worksdelight,
We answered you, please check your email.
Thank You, Lidia
please help me to sort the issue.We have sent it to you via mail
Dear worksdelight.
How are you today? Hope you are doing well!
I am grateful that you took the time to write to us.
As for your question:
We answered you in the email, please check.
If you have any other issues, just let us know and we will glad to help you.
Have a good day!
Best regards, Lidia
I had put my query through mail yesterday…but your supporting team is not responding to it..Please help to solve the query and reply my mail as soon as possible
Hey There,
Your ticket was answered. Make sure to check your ticket activity inside your email.
All the best!
Nick
Please reply as soon as possible to my mail
Hi there,
Your ticket was answered.
Please be patient, our support team is working hard and your letters will be answered as letters from other customers in general queue.
Kind Regards,
Nick
We have tried alot to do some changes in scss files but it is not reflecting..Is there another way to access scss files
Hi worksdelight,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You,
Nick
I have mailed to them but there is no response from that side
Hey There,
Your ticket was answered 1 minute ago. Make sure to check your ticket activity inside your email.
All the best!
Nick
Hii,Please answer my yesterday’s mail
Hey There,
Your ticket was answered. Make sure to check your ticket activity inside your email.
All the best!
Nick
it would be so nice if A) the updated Pixxy Plugins didn’t kill my site,
and
you actually responded to support requests, beyond an auto-generated:
“We`re out of the office but we will get back to you as soon as possible. Talk to you soon. Thank you for your understanding! Kind regards, Fox Themes
Because I got that on Sept 6 and since then, crickets…
Hi there, We’re terrible sorry for any kind of inconvenience, regarding your issues:
1. Please remove the plugin Pixxy, and try to install it from the theme once again.
2. Our Support is working from Monday-Friday, 9am-7pm.
Thank you.
not like I have tried that 20 time already and it happens across multiple servers
Hey Bruce,
Your ticket was answered 1 minute ago. Make sure to check your ticket activity inside your email.
All the best!
Nick
Actually it was not answered. Same crap response that you are out of the office. Annnnnd Two days later – still waiting. Well, truly, I am not still waiting – rather looking for themes that work, and developers that stand by their product. AVOID THIS THEME.
Hi there,
Actually, I have asked you to send me your WordPress administration credentials in order to check your issue. I suppose that you hadn’t been seeing this mail so I wrote you again. Please check your spam.
Kind Regards,
Nick
Nick, I did reply – the day you asked me to. But whatever, I’ve moved to another theme. Keep the $29 – I’ll chalk it up as a learning experience on my end.
Hi lamborn,
We answered you in your previous emails in order to check your issue. Please check your spam.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You, Lidia
Hello, can i change font color of elements without changing CSS File ?
Hi worksdelight,
You can change the color of the elements in the Admin Panel>> Theme Options>> Theme Color.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You, Lidia
I already contacted your author but there is no reply from them
Hi worksdelight,
We answered on your email, please check: screenshot
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You, Lidia
We have already done this…Elements here are counter, headings which we insert in the WP builder section. How we are able to change counter content color or heading color???
Hi worksdelight,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You, Lidia
Hi, Is there anyway to use related post and sort by category ?
How long it takes to answer to a ticket ?
Hello there.
How are you today? Hope you are doing well.
I am grateful that you took the time to write to us.
As for your question:
We answered you in your previous email. My colleague kindly asked you to send him your Admin Credentials, that check the issue on your side.
Please check your emails, please.
Best regards, Lidia
I haven’t got the email
could you send me the message to a different email address?
Hi gabriellatis,
Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thanks,
Steve
Hello, is are banners included in theme? I get that pictures are not. I like animated one. http://wp.themedemo.co/pixxy/animated-banner/
Hi there,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You, Lidia
well i haven’t purchased theme jet. Its pre-sale question
Hi microstuff,
This animation included in theme.(Special shortcode:Screenshot) You can change only the colors, title, text and buttons.
Have a good day!
Best regards, Lidia
Hi Foxthemes,
My name is Kax Miller and i’m web developer having experience of 8+ years – i have done many projects on themeforest – if you need an developer please mail me at kaxmiller@gmail.com – thanks
Hello There,
Thank you for your information.
Best regards, Lidia
Parse error: syntax error, unexpected ‘&&’ (T_BOOLEAN_AND), expecting ‘)’ in /httpdocs/wp-content/plugins/pixxy-plugins/shortcodes/pixxy_split_slider.php on line 453 Whats a problem?
after instaled plugin Pixxy Plugins
Hi there,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Pixxy – A Powerful Startup Business WordPress Support
Thank You,
Nick
ok. I did
Hey There,
Your ticket was answered 1 minute ago. Make sure to check your ticket activity inside your email.
All the best!
Nick
This theme is meaningless without the images. I will purchase it, if you will provide me images.
Hello there, I am grateful that you took the time to write to us. All colorful images we use only on the demo version. In your site, you have to add your own images. You may also notice about that at the bottom of our Theme description. Thank you for understanding. Kindly Regards!
I was about to purchase today. But price is showing $39. Yesterday it was $29. Can you please give me with the older price ?
Hi there,
Unfortunately, we can’t do it. Please purchase the theme until the price is so low.
Kind Regards, Nick
