74 comments found.
Is there a way to enable customer comments on the blog page? for now my blog page display’s “No comments” when I click on it nothing happens. Also is there a way to disable it?
Hello,
To enable comments for blog posts you need to go to Settings > Discussion and allow users to comment on blog posts. Then if the comment form still doesn’t display, go to post options and check discussion meta box below text editor. You should thick both boxes to allow comments for specific blog post. If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Do this theme support the right to left languages (RTL) like Arabic?
Hello,
Thank you for taking interest in our theme!
Unfortunately, out themes do not support RTL. Which means that our dynamic custom shortcodes won’t be working well. If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Do you have plan to add RTL to this Theme? If yes when?
Hi,
No, unfortunately not, sorry about that.
Support
Edge Portfolio part of
Qode Interactive
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Hello, can i ask for newest version of WP Bakery plugin cause there is conflict with Product Filter for WooCommerce plugin.
Maybe newest version fix this.
Thank you
Hello,
If you need to update WPBakery to the latest version, please send an email to support@edge-themes.com and one of our support agents will assist you with the update of the plugin.
Support
Edge Portfolio part of
Qode Interactive
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Is this theme support the right to lift languages like Arabic ?
Hello there,
Thank you for taking interest in Dekko. Unfortunately, RTL is not supported 
Support
Edge Portfolio part of
Qode Interactive
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Do you have plan to add RTL to this Theme? If yes when?
Hi,
No, unfortunately not, sorry about that
Support
Edge Portfolio part of
Qode Interactive
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hi is everything you see on the live preview available when you purchase ? like a demo and then I can replace pictures etc as I go along? also I noticed there are lots of graphical images with numbers etc are they all included and can you choose different demos and add things from them? thanks
Hello,
Thank you for writing in and taking interest in our theme. Yes, after doing demo import, you’ll get everything you see on your installation and then you are able to easily build your own content if you just replace our text/images with your won. If there is any other doubt, we are here.
Support
Edge Portfolio part of
Qode Interactive
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thanks for the reply, also the fonts you guys use for example where it says “DYNAMIC DISTINCTIVE DEKKO ’ will I be able to use these same fonts externally out of Wordpress as I will be doing things on photoshop etc
thanks again
Hello,
Could you, please, send us page link and some screenshot, since based of this we are not sure on what exactly are you referring to. Thanks
Support
Edge Portfolio part of
Qode Interactive
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what I’m saying is the fonts you guys used in making dekko would I be able to use these fonts to work on a psd files etc ? yes I can send you screenshot can you give me an email address ?
I noticed you provide all the fonts ,that was my question. also with regards to your plugins WPBakery Page Builder Plugin for WordPress included ($46 value) Slider Revolution Responsive WordPress Plugin included ($26 value) are these plugins free for ever or do they have a 6 months or 12 months free period only ?
Thanks
Hello,
Yes, all fonts you see could be used. Those plugins came bundled and you’ll be able to use those for ever. More about it could be found here: https://edge.ticksy.com/article/11410
Support
Edge Portfolio part of
Qode Interactive
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Are images included in the theme?
Hello,
Thank you for taking interest in our theme.
Yes, of course, everything you see in live preview can be imported on your side, including images.
Please note that the images we use on our demo sites are copyrighted, and if you’d like to publish them on your site, you would need to purchase them separately. We bought most of our images on Shutterstock. We purchased these images for our demos from Shutterstock service – so if you want to use them, you’ll have to purchase them from Shutterstock: http://www.shutterstock.com/We’re here in case there’s anything else.
Edge
When updating wordpress the wpbakery page builder appears empty and places the entire web in basic text. How can I solve this?
Hello,
Thank you for your purchase!
If you updated WordPress to the latest version, your default page builder became Gutenberg, since it’s built-in from version 5. To avoid this and continue using your bundled WPBakery Page Builder plugin, you should go to Plugins > Add New and install “Classic Editor” plugin. This will force WPBakery to show up on your page edits.
On the other hand, you can simply request an update for WPBakery, which includes compatibility with WP 5, if you submit a ticket to our support forum https://edge.ticksy.com/ or contact us via email support@edge-themes.com
Edge
Many thanks!!! I have done what you have told me and solved. Thanks for the quickness. and happy day
You’re very welcome!
Hi, I’m using the ‘Creative Agency’ option and want to make the front page menu bar have a white background but it’s using the ‘Rev Slider’ image as background and the menu writing can’t be seen properly. I have tried to change this in ‘Edge Options’ in the Header Section – Header background but it hasn’t made a difference. Thanks, Kristy
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello, Is there an option to create one page using your theme? Thank you
Hello,
Thank you for reaching us.
Sure, anchoring functionality is included in all our themes.
Edge
It is any chance to have portfolio in black and white pictures? When you move cursor over a black and white pic… to make it vivid
Hi,
We could suggest to choose Masonry type of list http://dekko.edge-themes.com/portfolio/masonry-vibrant/ and you’ll be able to set under Portfolio List settings https://www.screencast.com/t/bvesoT7FkRvk and under each portfolio item you could choose type of shader for this masonry list https://www.screencast.com/t/x7iYmVya We hope it could fulfill desired layout you have in mind. For further assistance, our support team is on your service at https://edge.ticksy.com/Best, Edge
Why is the prompt “Ooops … Wrong Purchanse Code” error?(Slider Revolution plugins)
Hi,
For plugins that came bundled within our theme, there is no need for activation. More about it you could find here https://edge.ticksy.com/article/11410
Best, Edge
Thanks for your help
You are welcome!
We have a problem with plugins. All the plugins deleted after the establish. 1 in a week this problem happens.
Website http://dilanbaransel.com/Hello,
Please, open a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and help you with this part.
Best, Edge
Hello,
My google API is fine (I’ve added it to General settings) but map doesn’t show the address here – https://elies.com.ua/karta-plotternaya-porezka-kiev/ – Ukraine, Kyiv, 04080, Mezhyhirska str. 82a or Украина, г. Киев, ул. Межигорская, 82а anyway on any language
Please help
Hello,
As we could see this map api key is not authorized since in console log message about this error is thrown https://www.screencast.com/t/0ft9NxwHPU Please, just follow all instructions from this article in order to solve this: https://edge.ticksy.com/article/10326Best, Edge
Thanks for your help
You are welcome!
Hello, I think your theme is not compatible with the new wordpress update. I am getting an error message, and I cannot access my site anymore. I updated the theme files to your latest version.
Hello,
Dekko theme is compatible with the latest WP. We updated it more than a week ago. Please send us the screenshot of an error message. Also, please turn off all 3rd party plugins you installed after purchase.
Edge
Warning: Cannot modify header information – headers already sent by (output started at /home/soscre5/public_html/wp-content/themes/dekko/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart.php:151) in /home/soscre5/public_html/wp-includes/pluggable.php on line 1219 | This is the message I receive.
Hi,
We see that your account doesn’t have active support license. But since this might be the issue with compatibility we will take a closer look.
Please send an email to support@edge-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.
Edge
Hi I have been trying to import content for a few days now. The first time it imported three times with no media files and then we reinstalled theme and now it has only imported media files and no pages or portfolio items.
Hello,
Thank you for reaching us!
You can find minimum server requirements for demo import here.
https://edge.ticksy.com/article/10241/
And here’s the helpful step-by-step guide on how to import demo content successfully.
https://edge.ticksy.com/article/12617/
If you still can’t handle this yourself, you could always submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hi, is your demo down?
Hello,
Our server was temporarily down, but now it’s up and running – you can check it again now.
Thanks! Edge
Need update to WPBakery 5.5
Hello,
If you could please email us at support@edge-themes.com & provide your purchase code, as well as wp-admin details. Our agent would gladly update it on your behalf.
Edge
Hello. Please update theme. Google map isn’t working with new API. Thanks
Hello,
This has nothing to do with theme or it’s update, Google has changed API policy, please check this link https://developers.google.com/maps/billing/important-updates
Edge
Hello! I have installed the theme but slider is too BIG. Three days ago I wrote about the problem in a private message on https://edge.ticksy.com/, but I still have not received a response. Please check PRIVATE TICKET # 1619256
Hello,
You sent a request on Saturday and we don’t work on weekends, that’s why you received no response. I forwarded your ticket to our support team that will answer shortly. Thank you for your patience 
Edge
Hi, I purchased the theme yesterday and my problem is similar to boulak & uppercutpuntoes. I have installed the theme but slider is too BIG.
Regards
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
